Updated review 3JUL22. After the past few experiences here I need to update my review. I had…read morestopped coming and going to another store when this place took a nose dive, see past review. However, I stopped by to pick up a few items (my new normal place was closed) and Leslies turned things around. customer service was back to what it used to be, friendly and great. Been there twice since changing and will return on a regular basis.

Great atmosphere, wonderful crew Was and still am a customer dating back several years, I would…read morelike to see more retail stores strive to deliver this level of quality and customer satisfaction .

They were quick to find solutions and scheduled our diagnostic test and showed in a very timely…read moremanner !!

My wife and I thoroughly enjoyed working with Verna & Bill in getting our dream pool designed and…read morebuilt. The crew did an amazing job and has since been there for every question we needed answering as well as being there for all of our water testing and pool supplies. From start to finish, the company worked hard to meet our expectations and made numerous suggestions that helped us get a great pool and concrete deck at a great price. If we had to do it all over again, we would not hesitate to put our trust in B&H. They exude a Southern charm with good old fashioned 'roll your sleeves up' and get the job done. For price, value, and quality there wasn't any other company that came close.

My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

I bought a cover for my swim spa in August. Come November I gave up and canceled my order and was…read morepromised a full refund. After months of broken promises, I sued them and won. Still haven't been paid. I could talk about unreturned phone calls and lies, but I feel this is warning enough.

Horrible Paid in full for a pool on June 3 If paid in…read moreadvance I would get a discount. Pool stairs, light, winter cover, and a PermaSalt system. 3-day install scheduled for June 25Th. Salesman David Merrick. Contract emailed to me. I explained to David that it was missing info and it was wrong David explained Alan would bring it to my house when he came to the property Alan came on June 9th and did my site survey and left. David contacted me with a site drawing, I reached out to David to notify him of the errors, To this day no call back from him. June 21st Alan Mosher called to let me know that, due to the three weeks of rain they needed to push my job to July 3rd. I quickly canceled my plans for the 4th and told Alan I had not heard from David. He informed me that he would be my contact from now on. July 3rd nobody showed up at my home I called Alan no answer I texted Alan no response I chalked Bavkyard Leisure was told me they would have Alan call me continued to call and text throughout the 3rd-4th never a response On the 8th of July I drove to Kernersville, I had not heard from anyone since the 21st of June. At the store, I met Jeff. Identifying himself as the manager. I explained the situation and my unhappiness he said I was rude but he would go upstairs and call Alan. I stated I would wait right here and he screamed at me that I would not that is not how business is done and I would leave immediately I did. July 10th Rusty came to dig out for my pool after a few holes in the yard his skid-steer broke down. I offered to rent him one, not wanting this progress to stop. He declined I continued to call and text Alan daily with zero responses. On July 14th I informed them of the equipment breaking down and my offer. On July 15th he responded only to inform me "We don't use other people's equipment" To this day there has been no other communication from Alan. On July 17th I received an answer from Backyard Leisure spoke with Jay who was confused as to why I was calling because my job was on the installers' schedule July 15, 16 & 17 so he was sure someone was there finishing. No dude you gave me to start first, called again on July 21st, and was told there was a checkmark by my name meaning job complete. Rusty came July 24 & 25th said see you Monday the 28th Nobody came. Spoke to RJ on the phone On the 29th I drove to Kernersville again. Jeff's been fired and I met RJ, very nice and said he was going upstairs to call Alan and I informed him I was waiting. He came downstairs and informed me that my pool would start on Thursday. I said "the 31st" he said no the 7th of August the morning if the 7th I received a text from Rusty stating he had me on his schedule for the 8th On the 8th he came out and dug more but came out with more employees Travis Chance someone else and a red truck that made sure he kept his face hid and parked on the street in the 18th Rusty and Travis came back Chance no longer worked there. The 19th as well. On the 20th I had water delivered then Rusty came back to backfill In all this, my electrician could not get the schematics or any info from the company. When my electrician inquired about the light placement, he was informed that I was not getting a light. I heard the conversation and I said Why am I not getting a light and they said It's not on your side contract? I then stated when would the stairs be put in because my drawing showed the stairs would be in before the sides being completed at that point I was informed I was not getting stairs because it wasn't on my signed contract I asked Travis about my winter cover and wiki be able to tell me how to put it on after my pool is complete. I feel like I'm very perceptive and I listened to the way. He answered my question and figured it out. I was not getting a winter cover. On Wednesday, August 20 while Rusty was backfilling I asked him how to add salt to the Perma salt system. Explain to him that I didn't even know where it was. He explained to me that the system is on backorder and that before mine there were five on backorder and now there are six. At this point in the conversation I went inside and I contact Something as relaxing as a swimming pool, should've never been this miserable Yelp says too long revdex.com has full review

Great Company! Great crew very please with the pool and the work they did installing. Highly…read morerecommend them.

From start to finish, they did a beautiful job and Garrett at the Home office is very knowledgeableread more

Great, affordable pool store! I called ahead and the lady couldn't have been nicer or more helpful…read more The price of the product I was looking for was also half of what they were asking at Dixon Pool & Spa (avoid that place if you can!) Overall super happy customer :)

From the owner: We specialize in custom in-ground steel walled vinyl lined and fiberglass pools and spas. We are…read morecompletely in house so that means we are there from start to finish. No subcontractors. We are a licensed NC General Contractor. This is where we come in at Crystal Clear Pool & Spas. We've been building incredible custom pools throughout the Burlington, North Carolina area since 1965, and we're excited to get started on your pool-building project. You can also come into our store for a wide range of pool supplies and accessories, and offers free pool water testing. We have a complete hardscapes section of the store involving all travertine, brick, and paver options for decking. We have spa shells, portable hot tubs, and other fiberglass/Acrylic items on site for people to view and pick out. We are a full service pool store - Service calls, Equipment diagnosis and repair, Liner installations, remodeling of inground swimming pools, concrete work, leak detection, landscaping, patio options, and a complete chemical warehouse on site.

Worked for this company and left them for a better job and they didn't deposit my last check in my…read morebank account like they normally did in the past. Very shady. I worked hard and expected better from them. Can't trust them to do the right thing.

Love this place and all staff members are very welcoming and helpful. We wish we had found them a…read morelong time ago. A+ business.