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Obsidian Stone & Design

5.0 (1 review)

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10 months ago

Great customer service, affordability meets quality! Timely and cared about my needs.

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Affinity Stoneworks

Affinity Stoneworks

3.8
(16 reviews)

We had Affinity fix a big mistake a contractor made with a master bathroom remodel. They did an…read moreamazing job redoing our vanity top. Would highly recommend them to anyone looking for a company that excels at countertops.

Horrible experience. Owner Bennett seems decent; however, his team does not have good follow…read morethrough. Tiffany on design team never reached out to me as promised. After a week without being contacted by her, I reached out to Bennett AGAIN. He scheduled Scott, who leads the remodel business to come out to give initial consultation of my multi phased full home remodel. Scott was a NO CALL, NO SHOW. He was schedule to arrive at 3pm, at 3:30 I contacted Bennett and he told me Scott had a client emergency to tend to "broken pipe". YEAH RIGHT! Even if this were true, so far, the brief history of NO communication reigns supreme with this company. I understand things happen, but there is no excuse for NO communication. Maybe Affinity Stoneworks is accustomed to customers with unlimited time and money to waste. I am not that customer. I had to take off work to accommodate Scott's schedule just for him not to show up. How am I to trust Affinity Stoneworks will not take thousands of my dollars and disappear, not show up, and string me along. I cannot. I was really looking forward to collaborating with this company, their website photos are beautiful; I was hopping my house would be a gorgeous as the one's in their photo gallery. What a disappointment.

Stone Showcase

Stone Showcase

3.4
(8 reviews)

Buyers Beware I…read morepurchased quartz from Stone Showcase in Buford, Georgia, for my kitchen. During the selection process, the representative was friendly and helpful, which gave me confidence in my decision. However, about two years ago, the quartz began to chip multiple times, not just once. Unsure how to handle it, I contacted my builder, who advised me to contact Stone Showcase directly. Unfortunately, that proved unproductive. When I visited the store, I spoke with Hillary, one of the managers, who asked whether I had completed the warranty paperwork. I explained that I had gone through my builder and never received any warranty documentation. Rather than offering a solution, she dismissed my concerns and told me I needed to contact the fabricator, even though the quartz itself came from their company. To make matters worse, this would likely mean additional cost on my end for a product that is clearly failing. The fabricator has not returned my calls, which has only added to my frustration. During my interaction, Hillary spoke to me in a condescending manner and implied the chipping on the edges of the countertop might be due to improper cleaning, handing me a care sheet as if that explained the issue. I chose quartz over granite specifically for its supposed durability, and from the recommendation of their sales rep., so this explanation was both disappointing and unconvincing. At this point, I'm left with damaged countertops and no resolution. Based on my experience and no resolution. Based on my experience, I would be very hesitant to do business with a company that does not stand behind its product or support its customers when issues arise. Overall: extremely poor customer service and lack of accountability.

Any and every quartz, marble, granite, porcelain, or other natural stone needed for home remodel or…read morebuild is at this showroom. Slabs upon slabs in multiple connected warehouse and in the lot outside ready for customer selection. Samples available, if requested, if quartz options, but not natural stones. Staff is extremely helpful and knowledgeable about the various offerings. There are so many slabs that you need a staff member to escort you when attempting to make selections. You can look around on your own, but they know exactly where everything is. Visit during the week, since staff can not escort on Saturdays.

Atlantis Granite & Marble

Atlantis Granite & Marble

3.5
(8 reviews)
$$

I loved working with Atlantis Granite & Marble! The owners, Mike and Diane, are amazing people with…read morea passion for quality stone and customer service. My hair stylist referred me to Atlantis after I purchased my new home. I worked with both Mike and Diane on the selection of granite and quartz for five bathrooms. I chose most of my pieces from their extensive remnant inventory. It took a little time to pull the pieces and examine them for imperfections. At every turn, Mike and Diane were helpful and patient. They really understood the importance of customer care and satisfaction. I was super pleased with the turnaround time for fabrication and installation. And I think their pricing is honest and fair. I happily recommend you visit Atlantis Granite and Marble! I am so grateful I was given this referral that I just had to pass it along!

We purchased our countertops from Atlantis a number of years ago and our cooktop recently died so…read morewe had to get a new one. We attempted to replace it and upon removal of the old cooktop we discovered that the new cooktop wouldn't fit the hole cut by Atlantis's contractor as it was miscut. We found out that due to the miscut that the hole would fit very few of the cooktops on the market today. We contacted Atlantis to see if they would do anything about the miscut and spoke to Allison but she says she can't find any record of us in their system. We had a small issue two years ago and they were able to find us in their system then so what changed? We sent her multiple emails we have of the previous conversations between us about issues with the countertop but her only reply was "we don't have you in our system". Unfortunately we don't have a receipt of the purchase as it was destroyed in a flood but you would think that a reputable company would keep records like this. We attempted multiple times to talk to the owner of Atlantis but have had no luck as Allison won't provide us with contact info for the owner and if we call now she just hangs up on us. I'm not sure if the owner (Mike Harrison?) is aware of this issue or not or if he is aware and Allison is just the gate keeper. Either way, if you value customer service at all I would highly recommend that you look elsewhere for your countertops.

Obsidian Stone & Design - countertopinstall - Updated July 2026

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