Phillips Auto is on PCH across the street from Balboa Bay Resort in Newport Beach. Parking is easy…read more The property is clean walking in the jewel box of collector's cars. I was nervous as I arrived alone and every past experience with dealerships has been abrupt & rude and had felt like I got had at some level. The day before, I had consulted with Carmax who offered $1,900 less than the online Kelley Blue Book offer. The week before that, a friend offered to help me sell my Jeep but he tried to get me to sign my title without a date saying that's what all sellers do in advance of selling cars. (Never sign the title until the money has been surrendered to you and the buyer is standing in front of you. I felt betrayed and disappointed by the so-called "friend". I had already contacted a shop owner & friends who only purchase Jeeps. They all wanted to buy my Jeep but times are tough lately & no one was liquid to purchase. I'm telling you all this to let you know how discouraged and roughed up I was feeling by the time I arranged my appoint my for Phillips Auto to see my Jeep. I am spreading the word now that your experience with Phillips will also feel great. You will be greeted in a friendly, professional casual manner. I finally met the affable Andreas (who had been communicating with me about my Jeep I was thinking of selling) and the impressive Bianca who feels like a friend from the start. She is in charge and you feel comfortable and charmed and informed. Both are kind and efficient while appraising my vehicle. Bianca's experienced eye and candor helps the checklist go fast. Their offer price was transparent and fair; very close to my Kelley Blue Book estimate. Bianca is prepared and lets you k is what she is thinking & openly helps you along with understanding the process. I chose to finalize selling my Jeep to Phillips because they gave me a fair offer and did not waste my time. Also, there was no pressure; they gave me the time I needed to call a couple friends' approval to hear their thumb's up. I got free water & a peaceful environment despite other customers & representatives doing business. The showroom is busy but not loud or bustly. Yes, I could have gone privately to sell my Jeep. But I had to get real with myself; I have never sold a vehicle privately before & my Jeep was older & would need time & investment of staging it well to sell it in my own. I did not have the knowledge to do all the trudge work necessary & not the time to meet & haggle with prospective buyers when Phillips has the staff & equipment to pass the Wrangler along to someone who would be just as happy with it as I have been driving it. The paperwork was quick. Phillips will do everything needed. All I did was sign & cancel my car insurance--and that process was not as nice as selling the car, wouldn't you know?! (I certainly felt taken advantage of by my car insurance later that day. That is a different and not as cheerful of a Yelp review & I have been with the same insurance company for 40 years.) Phillips treated me better on our first transaction than my long term insurance agent. Phillips Auto even provided me a complimentary Uber ride home. The wonderful element about Phillips is integrity & decency at this family-owned dealership. My car insurance franchise is also family-owned. Mind boggling with how wonderful I regard Phillips Auto. I'm going to keep referring all whom I care about to do business with Phillips Auto. Bianca is stellar. Please tell her you read this review. She is great people!!

I would not recommend anyone to purchase a car at this location…read more Prices are not competitive in my opinion and let's not talk about the Customer Service that hasn't changed in a decade.

5-star experience! Nasser Naderi our representative was extremely knowledgeable, friendly, and…read morepatient. They answered all our questions without any pressure and made the entire buying process easy and enjoyable. Excellent customer service from start to finish. Highly recommend!

Subject: Regarding Invoice C28501 and Service Experience - 2021 Lexus NX 300…read moreDear Mr. D'Amato, Thank you for your response. I appreciate your time, but I cannot accept the justification provided for this charge. For the past 5 years, I have been a loyal customer of Newport Lexus. I have the utmost respect for your leadership, and one of the main reasons I plan to buy my next vehicle from your dealership is because of Fred Mahjoob, who is an absolute gentleman and a top-tier professional manager in your sales department. My long-standing trust in your dealership is built on that foundation. However, loyalty should go both ways. In this specific instance, the advisor in the service department did not offer me transparency. I came in for a standard oil change, which typically costs around $70. Instead, a full, bundled "24-Month/20k Service Package" was performed and billed at $370 without any clear upfront explanation of alternative options. Learning after the service is completed that I was charged $370 instead of a simple $70 oil change due to unneeded add-ons is not a fair business practice. While I will continue to do business with Newport Lexus and buy my future cars here because of professionals like Fred Mahjoob, I expect better transparency and fairness from your service team. A loyal customer should never leave your facility feeling taken advantage of. I hope this feedback helps improve the communication standards of your service department. Sincerely, Bahador

I had an excellent experience working with Mo Qureshi, He provided exceptional customer service. He…read morewas friendly, honest, and made the car-buying process quick and easy. I highly recommend him to anyone looking for a great experience when purchasing a vehicle. Thank you, Mo!

Highly recommended for Mo Qureshi to be your Sales Consultant. Very accommodating! By the way, the…read morecoffee is good in South Coast Toyota

Well... here I am again. And it's because of one person: Jason Villarreal…read more If you've read my past reviews, you know I have a complicated history with this brand - both pos and negative but mostly positive - depending on the dealershop. I've leased multiple Land Rovers over the years -- from Mission Viejo, San Diego, and eventually Newport Beach when John Pham and Robb Bennett completely changed my mind back in 2019 on my white Velar. That experience was incredible. But then came the service nightmare in 2021 that had me swearing I'd never come back. I was done. I was actively shopping a Porsche Cayenne and was literally on my way to the Porsche dealership when Jason's email came through with a full lease breakdown -- drive-off options, term lengths, money factor, everything laid out transparently. I turned my car around. That is not an exaggeration. His pricing and total honesty stopped me mid-drive and put me back at square one deciding between two cars. That's the kind of impact a truly great salesperson has -- not by pushing, but by earning trust. Jason has been hands down the most responsive and helpful sales professional I've worked with across every Range Rover dealership in Southern California -- and I've talked to many. He follows up without being overbearing, respects your timeline, and never once made me feel pressured. When I told him I was headed to Mammoth for a ski weekend and needed time to think, he didn't push. He gave me space while still being available when I had questions. That balance is so rare. What I love most about Jason is his transparency. He proactively sent over the full deal structure with multiple options so I could compare and make an educated decision on what was best for me. No games, no hidden fees popping up later, no "let me go talk to my manager" back-and-forth. Just straight-up honesty. I told him directly -- in the five-plus leases I've done with Land Rover, I've never had anyone be this forthcoming with me. It made me feel valued and respected as a buyer, not just another deal to close. Jason genuinely cares about the customer experience, and it shows in every interaction -- every email, every call, every follow-up. He makes you feel like you're his only client. I went out of my way to tell him I wanted to speak with his manager and leave this review because people like Jason deserve to be recognized. This dealership clearly has something special when it comes to its people. John Pham made it easy to do business here in 2019, and now Jason is carrying that same torch with the same customer-first energy. If you're shopping a Range Rover, do yourself a favor and ask for Jason Villarreal. He's the real deal -- and coming from someone who's gone back and forth with this dealership for years, that means everything.

Took our supercharged car and explained our concern to the service advisor Luis Ramos and explained…read moreour concern based on many years of experience owning a luxury exotic store in past as well and did a lot of study and spoke to many in different forums. Our transmission is suffering from a commonly issue that everyone is talking about on forums and even AI suggest the same problem. When I asked Luis that I want my TCU transmission control module to be reprogrammed or relearned, his reply was we don't just use pocket size scanners but we use sophisticated tools and run different diagnosis to read error codes. I was kind of offended. I did tell him that I too have checked the car and he will not find no error codes. The way he acted was like he's talking to some stupid person who knows nothing about cars.the only reason I took the car to them was that the scanner I have would not do the relearning but it is not. Pocket size not a 50 dollars scanner. What I was asking him was what I wanted him to do to my car but instead he took our money and came to the same conclusion that there is no error codes and could not duplicate the problem. I'd like to post what needed to be done to my car but I don't know how to copy and paste the screen shots I took to teach this kid not to make fun of other people. I come from a very well known luxury exotic store that I closed and retired from and ran two new car stores myself and always depended on CSI. What occurred today was nothing but a kid with no experience nor wanting to actually listen to what I had to say but only cared to fish me in for couple of hours of labor rather than help fixing my issue and make us want to come back again. One star is too much for Luis!!!

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

I would highly recommend if you need any car detailing. I had my headlights restored, they were…read morequick in communicating and friendly. The service was excellent, came to my place to do the job and the technician Ivan did a wonderful job. I am very happy with my restored headlights!

Just took my car in for service last week. It's my first time at this dealership since my husband…read moretook care of it for me the previous time. I had a great experience here. Had an appointment with Laura V. but she was with another customer so David, the host, sent me to see Simon C. Simon was professional and efficient. He got the paperwork done quickly while I waited in his office. They also had the loaner (a 2026 model with only 4000 miles!) waiting for me on the lot. The waiting room was gorgeous, sparkling clean, and well-stocked with snacks and beverages. Laura followed up later after I left. She also sent a video of my car to my husband phone, then mine, once the technician started to check the car in. Laura stayed in touch and updated on the status of the car, which was done by noon the next day. Pickup was smooth, and Laura pleasantly assisted throughout the whole process. I also wanted to thank David for his assistance and his pleasant demeanor. This dealership is first class and top notch on their service. My car was also washed and spotless when I picked it up. Receptionist could have been a bit more welcoming though. Thank you everyone for the phenomenal experience.

I bought a certified car from these folks that (unbeknownst to me) had $30,000 worth of pre…read moreexisting conditions and issues. it needed a Timing cover reseal Valve cover gaskets Cardan shaft Alternator Starter relay switch Replacement fuel pump as part of a recall an endless list of warranty repairs Before purchasing, I received documentation from the service manager, used car manager, and certifying Porsche technician that the car passed the 111 point CPO inspection and had no oil leaks or issues. I noticed after purchase issues immediately and brought the vehicle back to have them resolved. On three separate occasions when the car was in for service, I was assured that oil leaks were residual oil from previous repairs that had not been cleaned up. To protect them from any liabilities, they used this as an excuse to cover up their lies. The undercarriage was repeatedly detailed to hide the leaks, and the issues were never resolved. Between service and sales, the entire team was dishonest and disrespectful. I worked with Robert Fischer (sales), Maria Perez-Castillo (service manager), Anette (assistant service manager), Tim Tauber (general manager), Evan Lebrun (service advisor), & Simon Chen (service advisor). None of these individuals were transparent with me, and absolutely no one at this dealership made an effort to ensure that my Macan Turbo was up to CPO spec. I am disappointed with the outcome and how after 8 attempts, no one at the dealership made an effort to solve the problem to my satisfaction. On 6/23/2023 I proposed a solution to remedy my dissatisfaction. I have not received a satisfactory response. I am shocked that Porsche Newport Beach would be so short sided as to where they are more inclined to rip off their customers and the manufacturer on warranty work than operate in a truthful and respectful manner.

I really wanted and intended to write a five star review of OC Autosource because initially I liked…read morethe owner, Tony Thompson and trusted him. I ignored other reviews and purchased my dream car from OC Autosource...a Bentley Continental GT Speed "Limited Le Mans Edition" (#7 of 48) coupe. Though the car had been in his hands for weeks, he apparently never bothered to have a mechanic look at it. I paid for a PPI (Pre-Purchase Inspection) after buying it (my bad, don't make this mistake) and learned the truth about the car. The front grills had sustained damage, breaking off the tabs that hold them in place and subsequently been GLUED back on. The front left wheel had a crack in it which caused the tire to steadily lose air pressure, ultimately triggering an alert on the car's dash. This alert effectively froze the computer, making it impossible to use the navigation, listen to music or do anything else. I returned to the tire shop 3 times for refills, seven days later the alarm was triggered again, On my third visit they discovered the crack in the wheel. The exhaust system was loosely hanging on...missing brackets that secure it and prevent it from hanging low. The car has a 20 speaker, $7500.00 sound system but the blown speaker in the dash made it painful to use...like nails on a chalkboard. When I provided Tony proof of these flaws, he assured me he would make good on the repairs and "..do the right thing" and I believed him. I had everything fixed at a cost of $2637.79 (parts & labor) and now enjoy driving the car. Weeks passed and Tony never contacted me until I posted a review and filed a BBB complaint. 24hrs after posting my initial review & filing a BBB complaint, I got reimbursed the total amt for the aforementioned repairs. But because Tony asked me to "...remove all the negative you put out there" I feel this was mere damage control rather than his desire to do the right thing because I received more messages from him within 24hrs of posting my review than I received in the preceding 4 months.. I promised him an honest review on my first visit to OC Autosouce & that's what this is. I always keep my word. If you intend to purchase a car from OC Autosource, I suggest you demand a PPI be conducted before you buy. Have the cost of any repairs necessary be deducted from the purchase price and handle the repairs yourself. JMO...I could be wrong.

I wrote this earlier today but must have erased it by mistake. Tony sold my Son a challenger that I…read morePaid $48,000.in a cashiers check for. I had Tony come get the car and he promised me my refund after I sent the pink slip. I did send the pink slip but wasn't refunded. I had a handyman in my home posing as a contractor. He seen a jeep on OC's website and had to have that car. I told him if he could get a vehicle from them then to pay me back the $48,000 that would be fine. Tony let him know the car couldn't go for that cheap. Roger Michael then threatened Tony's life. That didn't go over well. After the poser stole a small fortune from me committed fraud and elder abuse. He stole my Jeep Rubicon and took off for Arroyo Grande. However my Jeep is now in police custody. I'm pursuing charges with the DA against Roger. Tony Thompson has called me and apologized. He is going to make things right between him and I. I'm going to put my trust behind Tony. I believe he will make things right so I'm giving him a good review. I don't want his business to suffer no one deserves that. I want him to do well and help me out. Give him a chance he's had some tough times too.