Excellent Experience: Out-of-State Purchase 2014 BMW M5 Delivered 07.03.2017 by Joel Opatich Tulsa,Oklahoma I was in California visiting a friend and in the market for a 2014 BMW M5. (Please note that I live in Tulsa, OK. which is 1260 miles away from Costa Mesa, CA.) I had searched all over the U.S.; looking for the highest quality used vehicle at fair price. I had looked at California Beemers website several times and they had the exact model, color, mileage and condition I was looking for. My initial call was answered by Mark, a Product Specialist. He was very professional and had a thorough knowledge about the M5. He followed up very promptly throughout the buying and delivery process. I am a business owner and always like to deal with the Sales Manager or the General Manager. Mark promptly let me talk to Mr.Glenn, the dealership General Manager. Mr.Glenn answered all my questions regarding the M5 that I was interested in. He was one of the most professional and honest General Manager's I ever dealt with. The ONLY EQUAL treatment I have ever received from a dealership G.M. is one that my lifelong best friend owns in Ohio. Tom and his brothers own seven (7) domestic model new vehicle dealerships in the Columbus area. YES...Their last name is on the dealerships buildings. (Coughlin Automotive Group) YES, I did say EQUAL!!! Mr. Glenn had me in his office, was very patient and explained every question I had about the vehicle, purchase and delivery. After a brief test drive, I asked to come the next day and take the car to a local BMW (New Car) dealership down the street from CA Beemers. (CAB) as I named it. CAB actually took the BMW M5 to the (New Car) BMW dealership early Saturday as a convenience to me and the dealership called me once they finished their evaluation. Upon arrival, Mark met me there and I wanted more testing done. He said "No Problem" call me when you are finished. I'm a car guy...So I had the paint thickness checked on every panel of the car to verify it had not received any paint work since new delivery. Perfect...All original paint. I paid extra to have the service manager drive the car with me. It checked out Perfect! Exactly as represented!!! I went back to the CAB, and thoroughly inspected the M5 and I found a few minor items. Mr.Glenn asked me exactly what I found and he would have ALL the items corrected prior to shipment. He went above and beyond and make an already great M5 like brand new again. Not one rock chip, door ding or anything. All previous dealerships would tell me...Sir, this is a used car...If you want a perfect one, buy a brand new one. Not Mr. Glenn...His comment to me was "If all customers were as discriminating as you are, it would force my competitors to raise their level of quality of vehicles they sell and raise the standard in the market". The exacting attitude I expect in my business! The delivery...Mr. Glenn arranged for a carrier that made sure my vehicle was loaded on the top middle, for vehicle protection. (I gladly paid $200.00 extra for this) The driver actually texted me pics on his route stops as he was travelling from CA. to Oklahoma. Wow...What service! Mr. Glenn sincerely cares about customer service. He actually called me directly on three (3) different occasions...On HIS DAYS OFF, to make sure I was totally happy with all aspects regarding the M5 I purchased...WOW...That's never happened to me in my lifetime!! And I'm 55 yrs. old!!! I will purchase additional BMW's from CAB in the future!!! Finally, I can't say enough good about the people I dealt with at CAB. Why this dealership doesn't have ALL FIVE STAR RATINGS...Is beyond me?? Happy 2014 BMW M5 Owner in Oklahoma read more

Buying a car is always a mixed bag of emotions - trying to find a dream car, something you'll love, and hoping not to get ripped off. Buying a preowned vehicle adds another layer of anxiety - was the car maintained properly and on time - or ever? Was it in an accident? Was it in an accident AND unreported? Being preowned will I find the model, color and options I want - at the price I want? OR will I get ripped off?!?! And just because the car you're after is a "luxury" vehicle doesn't make it immune from any of the above. Question: So what's a first time preowned vehicle buyer to do? Answer: Head over to California Beemers on Harbor Blvd. in Costa Mesa. They do all the work to find the choicest preowned BMW's (directly from BMW's pool of lease returns). By the time they accept a preowned BMW onto their lot, they've done all the homework for you - checked its service record, checked it for signs of accident repairs that went unreported, they do an in-house inspection. Then once they decide, based on these criteria, that a BMW is worth taking onto their lot, they take one extra step - they send it back to BMW for a final inspection, where they perform repairs according to BMW factory specifications. They will reject a vehicle because the previous owner was a smoker! So you can only imagine how picky they are when finding your future dream car. How did our experience go? Like this... They had the model we were after, a 2015 i3 w/ Range Extender with the options we wanted and at a fair price. Nick, our advisor (salesman), was so helpful and answered all our questions about the i3. He informed us about California Beemers' business approach and how they acquire their preowned BMW's (all of the above mentioned due diligence). We took a test drive where Nick educated us on the merits of the i3 verses other electric and hybrid cars. We decided to buy it because it was in great shape and a fair price. We were introduced to Frank in finance who made the final part of the experience very painless - the finance portion of a car purchase is always painful! We had a minor challenge to our credit because of a big purchase but Frank was able to get us a deal that worked. We left the vehicle at California Beemers for a week so they could finish some minor work. When we returned to pick it up Nick showed us how well the i3 had been refreshed and walked us through the functionality of the vehicle. We were brought back to see Frank in finance only to find out that Frank was able to get us a better deal on our initial interest rate - saving us a full 4%, which saved us $50/mo on our payment. That's a savings of almost $4000 over the life of the loan on a $25k purchase! This was all after we'd signed our initial deal and left the lot! It was a great experience overall. Bottom line, this dealership sells about 100-110 preowned BMW's a month because of their great customer service, vehicle selection, pricing and people like Nick and Frank. That means they have 100-110 chances a month to do something wrong, but it seems that from all these good reviews that they get it right! Thanks Nick and Frank for making our first preowned, first BMW purchase a memorable experience. read more

I drove up from San Diego to buy a car that I had seen online Oct Friday Oct 27! I worked with Josh who was GREAT and I can't say enough about how much I enjoyed working with him! Highly recommend! The buying process was awesome! Then I met Frank, the finance guy, who is shady! Typical used car tricks and It's really too bad because I would have referred many people to them! Financing I had my own financing and he couldn't beat the rate! He said no problem just bring a check in the next 5 days from my bank! He would set up financing just in case it fell through, ok no problem! I wrote a check for a portion of the purchase! Monday Oct 30 I went to my bank to get the check, they gave me a temp and said I needed to get prof of registration! They called Nick the other guy in finance and said ok no problem! I drove back up to Ca Beemer from SD. When I got there Frank tells me he can't p ivied proof of registration and it takes 10 days! He tells me I guess you will just have to go with our financing because have close the books for the month! I get my banker on the phone with him she tells him about the conversation w nick and has had many customers buy from CA Beemer and its never been a problem in the past? He explains he is the boss not nick and he makes the decisions, he is closing the books out! Frank could have honest on Friday the 27 that he wouldn't be able to get proof of registration but he wanted the sale and the $ from selling me the loan. To top it off he tells me to just re-finance with my bank! Shady Franky Strikes! Window Tenting I wanted my windows tented and was told $200! I asked if I could get it done that day Frank responded yes, have Josh call the guy when we are done, ok cool! When I go to sign now the price is $300. I asked Frank about it and his response is "I can't do anything about it that is what he charges, lie because I asked the guy doing it what he charges! Then I go to get Josh to call, which he does but the guy only comes in on Wed! I asked Shady Franky if I could get me $300 back and I will just get it tented in SD and save myself the drive back up, his response sorry already paid the guy! Really are you kidding me WTF! Shady Franky Strikes again for $100! BMW InTouch -Shady Franky tells me it usually costs roughly $800 but he will give for free and I will get a discount on my car insurance! Ok sounds great! The actual cost is only $350 and he is charging me close to $800. Then I go to sign and the cost for InTouch is in contract so he can get paid $450! I ask him about it and his response is it's free I am waiving dealership costs which didn't translate any on paper cause I was still paying BS dealership costs! Shady Franky Strikes again! It's really a shame that Frank feels the need to lie to nickel and dime customers when it was such a great buying experience! Too bad! I refinanced my loan just out of spite even though it cost me! So many lies I'm just hoping the didn't buy a car that had been in an accident and they fixed it without reporting it to Carfax! If the law wasn't on their side I would have returned the car!! read more

I sent an inquiry about a 2014 BMW 750LI thru Carguru, and receive a call from Monica at 10:11pm on the same night, and before I went to see the car the next day, Monica call 2 times to make sure I am on my way since I was late by 2 hour due to a major car accident on 57. When I finally met her, I realize she is at least 7 to 8 month pregnant, most people at that stage will stay at home, and she even reach down to the refrigerator to grab me and my wife a bottle of water, which is very touching to me. The car is in pristine condition, if I don't tell you , you properly think it I brought a brand new car, it is priced competitively, I went there thinking of just to test drive and buy the same car at Beverly Hills BMW the next day, but her manager convince me their car is just as good and there is no need to shop around, everyone at California Beemer are extremely delightful and polite, and rather professional too, it make me felt guilty for not buying the car from someone who work so hard to earn my business. The finance manager convince me to buy a 5 years 100,000 miles warranty which give me a peace of mind. Come to think about it, when you buy a car brand new for $100K, you get 4 years 50K miles warranty, I buy the same car for $44K+tax and other expense, yet I have warranty for 5 years 100K miles, can you beat a deal like this? If you ever buy a car from any dealer, the paper work alone could take a hour and hundred of pages to sign, they did it within 15 minutes and less than 30 signatures, which for busy people like me , is extremely delightful experience, as this is the part I hated the most. In fact I hate it so much that in the last 6 cars I brought, my children or my wife sign them instead of me. My overall impression about California Beemer is, this is a high end pre-own BMW dealership with very good selection of high quality yet great value cars, price competitively and run by people that are polite, professional and eager to help you understand what you are getting yourself into, I felt well treated and well respected by anyone I met at California Beemer. I have drove many car before, including S550, S600, Jaguar XF & XJ, Bentley Continental GT, BMW 735LI, 850 and 750LI, my final verdict is, nothing drive as great as a BMW, they truly live up to their slogan of "Ultimate Driving Machine", dollar to dollar, BMW beat all high end competitor in almost every way except the design, which most people will agree no car look better than a Jaguar. If you are living in Southern California and are in the market for pre-own high end European Car, I will highly recommend you to pay California Beemer a visit before you buy your car, they are that Good & deserve your consideration before you make your final decision. Thank you California Beemer and Monica especially, may the Lord bless all of you and your family abundantly. read more

What pissed me off most was the complete lack of transparency. I've bought multiple cars 100% online. Negotiate everything upfront, get a full breakdown, walk in, sign, done. Clean and simple. This was the exact opposite. They flat-out refuse to give pricing over the phone. Everything has to be in person. And even then... they won't answer questions directly. I asked multiple times for a full itemized pricing sheet with all fees. They refused. One excuse was that they "have to pay" every time they generate a pricing sheet... which makes zero sense. Then come the junk fees. They try to force things like a "powder coat" add-on that adds no real value. The car was no different than anything else on other lots without this fee. And even after that, the numbers still didn't add up -- another ~$1,500 in random fees they couldn't explain or show itemized. Manager "Frank" clearly didn't care if I bought or not. Told me to go elsewhere... so I did. Found a similar car at another dealership at the expected price. No games. No hidden fees. Full transparency. This place is a SCAM. Save your time and hard earned money. How anyone gives a good review here is mind blowing. They are nothing but scam artists. ---- Edit - Yelp will not let me reply to the business owner's comment so adding as an edit. The reply is disingenuous at best. Let's address: "However, we pride ourselves on being fully transparent with our non-negotiation policy. " - FALSE - There is ZERO TRANSPARENCY. Ask for an itemized price sheet. They refuse. "Regarding communication, our managers prioritize the customers who are physically at the dealership to ensure they receive our full attention." - FALSE - This is because you do not disclose pricing. Your listed price and final price are NEVER the same. "While we do offer optional aftermarket products, these are strictly an invitation and are never a requirement. If you haven't purchased a vehicle yet, you are more than welcome to purchase the car for the advertised price plus tax and license." - FALSE - I told "Frank" I don't care for your powdercoat product and to remove it. He said he couldn't. To suggest anything is optional and not a requirement is a flat out lie. Don't believe the BS. Stay away from this scam company. read more

California Beemers listed a BMW X6 as "Certified Pre-Owned," but they aren't an authorized BMW dealer. According to the BMW website, "the BMW Certified Pre-Owned Protection Plan and the BMW Certified Pre-Owned Elite Protection Plan are not transferable except within the BMW authorized dealer network." California Beemers is neither a dealer, nor an authorized dealer, so the correct KBB range should be closer to private party. This is meaningfully deceitful because websites like Autotrader provide a "Kelly Blue Book Fair Market Range" for each listing, and that range is several thousand dollars higher for Certified Pre-Owned and/or authorized dealer vehicles. After inquiring with Tim Glenn via email, he initially ignored that part of my inquiry, then after I pressed the issue, he conceded that the vehicle is not certified, and that California Beemers is not an authorized dealer. But in spite of the concession, he did not remove the "Certified Pre-Owned" label from the listing, nor did he correct the "Kelly Blue Book Fair Market Range" on Autotrader. A few days later, I decided to follow up on the web chat platform. After clicking the "start chat" button, I was barraged with 4 or 5 eager-to-chat messages from a salesperson the web portal identified as "Tim Glenn." But suddenly, after identifying myself as "the guy he spoke with last week," the salesperson immediately replied "this vehicle is sold." Shockingly, he then started responding to me in Chinese!! Although that was the final red flag, warning me to steer clear of these guys, I was super curious what kind of shady antics could possibly explain such a bizarre interaction. I figured this salesperson must be obligated to write something that he didn't really want me to understand? So I pasted his Chinese text ("或者我應該說, 它基本上是出售") and ("我有個協定") into Google Translate, which gave me "I have an agreement, or I should say that it is basically for sale." Overall, California Beemers didn't lose my business over pricing, but did lose it by raising all kinds of red flags with their deceptive used car salesmanship. So, in the end I was a bit relieved this didn't work out. read more

I recently had the pleasure of purchasing a new car, and the experience was made truly exceptional by Norman. He is friendly and informative who guided me through the process. From the moment I stepped onto the dealership lot, I felt like a valued customer. First and foremost, Norman's friendly and welcoming demeanor immediately put me at ease. He greeted me with a warm smile and a firm handshake, making me feel right at home. He took the time to get to know my needs, preferences, and budget. It wasn't just a transaction for him; it was about building a genuine relationship and ensuring I found the perfect car. Norman's knowledge and expertise were truly remarkable. He patiently answered all of my questions and provided me with detailed information about the different models, their features, and their performance. His enthusiasm for the cars was contagious, and it was evident that he had a deep passion for what he does. This made the decision-making process so much easier as I felt confident in his guidance. Throughout the entire process, I never felt pressured or rushed into making a decision. Norman understood that buying a car is a significant investment and a personal decision, and he respected my timeline and choices. His approach was refreshingly different from the pushy sales tactics that can be all too common at some dealerships. In the end, I drove away in a car that perfectly suited my needs and budget, and I couldn't be happier. Thanks to Norman, the entire car-buying experience was not just easy but enjoyable. I felt like a valued customer, and his commitment to ensuring my satisfaction was evident throughout the entire process. In conclusion, I would highly recommend this dealership and to talk to Norman who made my car-buying experience a memorable one. His friendliness, knowledge, and commitment to customer satisfaction truly set him apart. If you're in the market for a new car and want a stress-free, informative, and enjoyable buying experience, don't hesitate to pay him a visit. read more

Honest Review of California Beemers Teslers I am a return customer who has purchased multiple cars from California Beemers Teslers in the past. Unfortunately, my most recent experience on the evening of March 23rd was deeply disappointing and alarming. Here's what happened: I was discussing pricing for a vehicle when I noticed something unusual. The dealership was charging $1,999 extra for ceramic waxing and an additional $2,499 for "premium tires." What raised suspicion was that the same model used car without the EV tax credit had the same "premium tires" priced at only $1,499. It became clear that the dealership was trying to justify charging $4,500 more for a vehicle simply because it qualified for a $4,000 EV tax credit. This approach feels like a classic bait-and-switch tactic. The advertised price for the car on their website was $20,999. However, after factoring in all the added charges, the final out-the-door price was actually over $27,000! When I calmly and professionally pointed out these discrepancies, Frank Safai, the General Sales Manager, responded aggressively. He got in my face, raised his voice, and told me to leave. To make matters worse, he threatened to call the police if I did not comply. I want to emphasize that I remained calm and professional throughout the encounter, which I have documented in a video recording. In the video, the sales reps Fabrizzio Ochoa and Jorge Jimenez-Perez are repeatedly apologizing for their manager's unprofessional behavior. I understand that it was near the end of their business hours and everyone has families to get back to, but that does not excuse treating a customer with disrespect and hostility. If anyone else has experienced something similar with this dealership, or if you would like to see the video evidence of the incident, feel free to reach out to me. This kind of treatment should not be tolerated. read more

I was truly impressed with the selection and pricing of the BMWs at California Beemers! What a selection! From the start my salesperson Mark was so knowledgeable with the BMW brand that I was able to learn from him in a couple very short minutes all of the questions that I had in my head that were not able to be answered by the sales staff at the other BMW dealerships I had visited. Being in the market for a used BWM I wanted to get up to speed with the different features of the different packages as well as the differences between model years. Let's be honest there are ton of different features to choose from and unless you're going to put a lot of hours into researching all of the different models and packages you NEED someone to give you an overview as well as a detailed picture of your options. Mark did exactly that and really made me feel like this is a person I trust and want to buy my car from. Once I learned of the features of the M Sport package and the Sport Line package I realized that the Sport Line package was for me and I finally settled on a sweet 335i with all the bells and whistles! If it wasn't for Mark I may still be looking and trying to decide between features today. The guy knows his product! That and his attentive and polite demeanor made my buying experience at California Beemers a most pleasurable one. To put the icing on the cake the car was delivered to me with new Pirelli tires to my office in Culver City. This was a huge convenience for me and the smile on my face that weekend was not to be denied! Thanks for everything Mark. The car has been Awesome!! read more

shopping...I can not say enough good things about Will and the entire California Beemers team. I live across the country in New England. I found exactly what I was looking for online, on their site. From the very first call I received exceptional service. Will answered the phone, and when I inquired about the car that I was interested in, letting him know that I was 3000 miles away, he answered my questions AND offered to have me FaceTime him back right then for a walk around and virtual test-drive. Will patiently turned on every feature, sat in every seat and reported on leg room, comfort, headroom etc.. Buying....Every step of the buying experience was explained and easy. Roger and Frank were responsive and informed. I didn't find myself repeating myself as with so many car dealers. Delivery.....As I mentioned I am 3000 miles away. Will and the team coordinated shipping and where helpful in meeting my delivery requirements. A date was set for shipping and delivery when......California Beemers discovered, during a pre-delivery check and cleaning, that the shade for the sunroof was not functioning as it should. Will immediately called me and gave me the options of either getting on the truck for out discussed delivery date and having it fixed here at my local dealer - under warranty, OR, they would take it to a BMW Dealer and have it fixed under warranty and get it on a truck to me 3 days later. Will called me each day with updates. They made all delivery changes with the trucking company and the vehicle arrive on time - clean - and exactly as anticipated. Great Experience! read more