My refrigerator had been on the fritz for about a week. I tried to troubleshoot the best I could but no amount of cleaning the coils and resetting the fridge was fixing my issue (fridge was no longer keeping cool but freezer worked perfectly). I looked for help on Yelp and came across the numerous positive reviews for Marcello and figured I'd reach out to see if he could help get my issue fixed. I try to work with people who are a small business and thought Marcello sounded like a good gamble. I contacted Marcello in the late afternoon of Wednesday and he came later that same day to diagnose the problem. Showed up on time, figured out the issue, and told me he would order the part in the morning and come back the next day to fix it. Literally exactly what happened. No fluffs, no upselling, cleaned up after himself, was professional on the phone and in person, and just told me what to expect and that's how he delivered. Service call was $75 and it would be applied towards the repair. I knew that was fair based on cost of gas, travel time, his knowledge of appliance repair, and the time to diagnose and repair the problem. My parts cost was roughly $200 and since I paid in cash I received a little discount as well. I would absolutely recommend Marcello to my family, neighbors and friends. His contact info is saved into my phone now so I will for sure give him a call for any future appliance repairs. He's definitely 5 stars . Thank you Marcello!! read more

Marcello was quick to give me a quote and schedule the job for 1 hour after our call. He is clean, thorough and polite. The job was quickly done and my washer no longer leaks. Thank you O.C.prime Appliance Repair! read more

OC Prime Appliance Repair - Marcello working hard on our washer changing out the boot seal. - Appliances & Repair Near Me

See all

Friendly down to earth gentleman, you can tell he just wants to help, and dose not gauge on pricing, I got an estimate before OC Prime, and it was double the price. Highly recommend him to anyone! Thank you for your awesome service! read more

OC Prime Appliance Repair - Fixing my Viking refrigerator door stopper - Appliances & Repair Near Me

Marcello came out quickly after I called, even though it was only about an hour before closing. He was upfront and honest about the cost of both labor and parts, which I really appreciated. Since he already had my dryer taken apart for the repair, he offered a discounted maintenance service instead of charging full price. I feel like a lot of companies would have charged the full amount without even mentioning the option. His friendliness, honesty and professionalism really stood out. I definitely trust him and wouldn't hesitate to call him again if I ever need appliance repairs. Highly recommend! read more

First time user of this business. Marcello was able to come out same day to diagnose my LG Washer which wasn't draining. I had also told him about a metallic scraping sound. He diagnosed them both correctly and replaced the drain pump which had a metal collar stay stuck in it for months causing the pump to fail. Happy with the efficient service, cleaned up the work area nicely and would use again! read more

Excellent Washer Repair Service! I had a fantastic experience getting my washing machine fixed. Marcelo arrived on time, quickly diagnosed the issue, and had the necessary parts on hand to complete the repair in one visit. They were professional, courteous, and explained everything clearly. My washer is now running like new, and the price was very reasonable. I highly recommend this service to anyone needing appliance repairs! read more

I've had Marcelo out to work on our Bravo XL washer twice now; back in 2021 and then yesterday. Two separate issues but results were the same: a working washing machine. He is punctual, friendly and knowledgeable. Marcelo is up front with options and his pricing is fair. Keep the appliances you have working, call OC Prime! read more

My dishwasher stopped mid cycle and I noticed the water wasn't draining. I called a couple of places and also spoke to Marcelo. He was so honest and upfront about costs and what he thought might be the problem instead of the usual, "I'll need to come over first to give you my opinion and then up charge you". His fee was so reasonable and he fit me in the same day! I will be definitely calling Marcelo first all of my appliance repair needs. Excellent! read more

Needed work done on my Maytag Bravo washing machine. Marcelo arrived on time and worked on my washing machine. Now I have a working machine. Thanks Marcelo! He is very knowledgeable and explains thoroughly. His fees are very reasonable. Will be calling him again in the future. read more

I wish my appliances were as reliable as Marcelo and OC Prime. He always responds promptly and always knows how to solve the problem. He is friendly courteous and priced fairly. I highly recommend them to use. BTW, I have used him at least 5 or 6 times. read more

My fridge was not cold. I went with OC Prime based on Yelp reviews and I was happy that I did. Marcello came the next day and provided excellent service. He was on time, professional, honest, and cleaned up too. I will not hesitate to call on him again. read more

Marcelo was extremely helpful with repairing our LG fridge (which BTW was only 4yo and broke 1mo after the warranty expired). I would absolutely trust him to repair any other appliances that may have issues in the future. read more

My LG washer was gushing water into my upstairs laundry room, flooding the dining room below. I reached out to Marcelo who opened up the washer, running it while peering inside to look for the leak in real-time. He diagnosed the problem as a bad water inlet valve. Marcelo had the best price service charge, and the best quote for repair; far less than everyone else. It's hard to find honesty and ability in one company, but Marcelo is both. He's my go-to guy from now on. Highly recommended. Thank you Marcelo!!! read more

Great job!!!! They repaired my dryer fast and professionally. Thank you. Good price gracias buen Trabajo.

Marcelo quickly responded to my call and scheduled with in a day to come out and look at our dishwasher that was not draining. He was able to fix the problem at a competitive price. read more

Came out same day and Marcelo did a great job fixing our washer! He knew exactly what the problem was and fixed in a few minutes. He had the part on the truck! read more

Highly recommend OC Prime Appliance. Their high rating is deserved as they make sure the job is done and stays done. Our dryer started to sound like it was going to break so I checked Yelp and saw OC Prime had great feedback. Marcelo's response was immediate and arrived for the job. He showed us what needed repairing and quoted a reasonable price that we agreed to. He finished the job and all was good. This man was professional,friendly, and efficient. He's dedicated to making sure the job stays done. Thank You OC Prime! read more

Marcello arrived on time, excellent work diagnosing what was needed to resolve our LG Dryer problem, he had the needed parts in his vehicle. He showed us exactly what the problems were and parts needed, pricing was extremely fair. Did great maintenance/cleaning. He is a wonderful professional. He was even a bit reluctant accepting my tip. We will be using him to do regular maintenance, he recommended about every 2 years for the dryer. One of the best maintenance guys I have come across in ages. read more

Arrived on time. Identified and resolved issue quickly. Technician was friendly and knowledgeable.

The service person was prompt, professional and went above and beyond. Because my dryer was an older model, the parts were not readily available. However, he had used parts at home that were in great condition and were a match to the parts I needed. My dryer is like new, thanks to the resourcefulness of the service man! read more

They were on time. (that's one of my pet peves lol). The guy that came was very polite and very knowledge He was very friendly and did a little extra at no charge. Be vacuumed the back of the dryer and all the vents at no charge. His prices where very reasonable.k i hghly recomenned this busimesszz I would Definitely give him a 10 star of I could. he was in and out in 4'5 minute. Thank you for the fabalous service. Tonya read more

Amazing customer service! Marcelo was so knowledgeable and professional. He was able to diagnose, get the parts and repair our washer in one afternoon. He definitely restored our faith in repair service companies. read more

Amazing customer service, very prompt and professional. Did great work with our GE washer that had a bad belt and had very reasonable pricing. Would 100% recommend again! read more

OC Prime is the best choice for appliance repair! Marcello took care of my broken washer which hadn't been working for a few days, what a relief! Professional, on time, and fast which made the experience very pleasant. read more

My oven igniter was bad and with the holidays coming up, didn't want to risk doing it myself. Found OC Prime on Yelp and gave them a call. Glad I did! Marcelo showed up on time and the repair was done in a timely manner. Great service, fair price, nice guy. What more can you ask for. Will definitely refer OC Prime to family and friends. read more

Called yesterday. Owner very friendly and knowledgeable. Gave me solid advice without trying to sell me on anything. I will use this business in the future anytime I have an appliance issue. Refreshing that their are honest businesses nowadays read more

Marcello, what can I say other than extremely conscientious, professional, and just does very good work. Did a repair on my oven, thanks to him no down time. Knows exactly what he is doing and is very meticulous. I do not hesitate when ANY appliance goes bad to contact him. You know you're getting excellent work at a fair price. Great technician and a solid person. Thanks again, Marcello! read more

Marcelo came over this morning to diagnose and repair my dryer that was shaking and being louder than usual. Through the diagnostic he helped clean the lint in the wheel underneath the dryer as well as the other spaces in the dryer. He was fast, efficient, and super nice in answering all of my questions. I only had to take an hour out of my day. Best of all he was on time! Would highly recommend to anyone in the OC looking for great service, direct and efficient repairs. read more

I tried to contact them but they didn't respond. So, please don't bother them because they don't need anymore business. read more

OC Prime Appliance Repair - I tried to contact them multiple times but they didn't respond. Please don't bother them because they don't need your business. - Appliances & Repair Near Me

Marcelo came to look at our washer which was not spinning properly. He diagnosed that we needed a couple of parts. He was efficient, honest, and quick. We were very pleased because it was a lot less money to fix than we were expecting. read more

Very happy with the service I received. My dishwasher had stopped pumping water out. Tried some of the YouTube troubleshooting tips first but was unsuccessful. Went in Yelp and found this place had solid reviews. Called them on Saturday afternoon, they came over Monday afternoon. Told the tech what I had tried, he still went over it and found the issue. My vent hose had been clogged a little deeper than where I had checked with my limited tools and experience. He cleared the clog and tested the dishwasher. Boom! Good as new! Only charged me the service call fee. Our tech was honest and didn't try to upsell us on unnecessary things. Even gave me tips on how to do regular maintenance on my dishwasher, washer and dryer! I will definitely use them in the future should I have any more appliance issues! read more

Samsung MultiSteam MoistureSensor touch screen gas dryer went out. Contacted OC Prime AP based off of Yelp reviews. Took a full day of messaging before setting an appointment. Once set, Marcelo arrived promptly, identified the issue (high-limit thermostat) then fixed the problem. He was here around 30 mins. Cleaned up the work area. Dryer works great! Definitely recommend!! read more

OC Prime Appliance Repair - Samsung gas dryer - Appliances & Repair Near Me

See all

A perfect transaction My dryer went out and, in this house, that's basically like the world stopping. I needed it fixed quickly. I reached out to OC Prime Appliance Repair based on their strong Yelp reviews. Messaging was quick and friendly and I was able to set up an appointment for the following day. Marcelo showed up on time and was able to quickly diagnose the issue- it's clear this dude is a pro who has been at it for awhile. He gave me the breakdown of the issue and quote for the repair. The price was fair and he was able to get everything back in working order very quickly. When he finished, he walked me though the work and pointed out a couple little things he did to make sure things stay looking good inside, which I really appreciated. This is friendly and efficient service at its finest. I've already passed on their info to a family member who needs some appliance work. If one of your major appliances break down, it's a no-brainer, give this place a call. read more

Our fridge was not cooling all the way down and we don't have a garage fridge so we needed to address the issue quickly. Marcelo answered on the first try and it just so happened he was able to come by a few hours later. Marcelo diagnosed the problem in about 10 minutes, had the replacement part in his truck, and installed it on the spot. Out fridge started cooling down immediately. I am very impressed, and he is a really upstanding man. I would not call anyone else for appliance repair from now on. read more

Fast and reliable and good pricing. Have used them multiple times for my Samsung dryer.

Hands down one of the the best repair people to work with. Had Daniel out MANY times. Always on time and honest on the issue and what it will cost. read more

My dryer kept drying the laundry in cold air so I started the mission of finding the perfect appliance technician. When I saw that this company has a verified license, I didn't think twice and reach out to them. The respond time was incredibly fast, less than 30 minutes, which checked my second box of the qualification. The technician introduced himself and asked for an excuse since he is helping another customer. I was so impressed with him just with that because he could've easily not receive the phone but he cared enough to answer my call and let me know his status and promise he would call me later. What an excellent customer service! You can't find that from anywhere anymore. When he called me back when he was available, he asked the issue and listened to me. I almost thought he was my therapist. That's how great of a listener he was. After he determined what the problem was, he kindly explained the cause of the malfunction, carefully came up with the solution and gave me the possible cost of the parts, which till this day, he has always been within the estimate. I truly value his work ethic and professionalism. He only buys original parts and refuses to use knock offs, which checks another box of mine. He is also very humble and friendly. That's why I have used his service for almost 7 years. Another great asset he has is that if he doesn't know the problem, he will honestly admit and will come back within a day or two with an answer and resolve it. This is a father and son business so I fully support them. read more

See all

Respectful and gave honest opinion via phone. He did not provide any service to my appliance but he gave valuable information which was really appreciated. Thank you for the honest information and will consider your services next time! read more

Quick response. Great service. Good value. Very knowledgeable. Had all the needed parts with him. Very friendly and really honest. I am keeping him on our list of companies to call again. Hopefully not too soon. read more

Look no further. Our LG Refrigerator was having issues with turning off and on and the freezer stopped working. Marcello came right out, diagnosed the issue as a processor board problem. He found one within a couple days and came out on Saturday morning to install the new board. He also cleaned the refrigerator coils and back of the unit. Very prompt, courteous, and professional. Excellent work. read more