I have rented several cars over the years from Enterprise and even purchased one from their used…read morefleet which I still own. Due to unexpected car trouble I needed an emergency rental. The HB office hand nothing but the city over (Costa Mesa) had something available. Service at both locations is great. Super easy to pick up and return. Car was in great condition and staff made it super easy. My only complaint is they need to connect their individual locations. We had to hunt to find out Costa Mesa had something. And their main office couldn't help.

Our insurance company made a reservation for us with Enterprise. Then we were told a car would not…read morebe available until the next morning and someone would give us a ride at 9 am. That didn't happen, then they sent a driver to pick us up at 10:30. So far, not too bad. Then we get to Enterprise and are told they have no cars available. What the heck! They gave us a ride back home and the insurance co. got us a car at Hertz.

Michael JOHNSON, the branch manager went above and beyond to put me in a safe rental car…read more Very professional and pleasant to work with. Excellent customer service. This place will be my first choice for my next rental car. Thank you, Michael and the team

Terrible experience this morning. Called and made a reservation on the phone for. $4? Small car…read more Uber to pick up the car and was told when I arrived the rates had went up to $65 and that's what my reservation was for. I called HB enterprise and was told sorry for your bad experience we would be more that happy to accommodate you today if you can work with us in time. I said no problem and now I'm headed to enterprise in HB. Don't do business with Costa Mesa enterprise. They will bait and switch you even if you have a reservation. They will also sell you a story about how busy they are and that it's corporates fault the prices went up. This is a fake story.

Always a great experience with this branch, the manager, and the team there. I rent here often and…read moremy car is always ready before I get there. They make everything seamless.

Do not even waste your time! Believe the overall review score!…read more They are terrible! I reserved a car online and even stopped by the day before to confirm that they would have an electric car for me available on the day of pickup. They said, oh yes, most definitely! I tried calling the morning of my pickup and no one answered. Then I Uber there only for them to tell me that they do not have the car available. They were trying their hardest to to rent me the hybrid that was there. I said absolutely not. That's not what I reserved online! I then Ubered to Avis and rented my electric car. I should have stick with Avis. I have always had a great experience there. I'll never go back to Hertz! One and done for sure!!!!

Consistently top-notch - highly recommended! If you want to…read morerent a car, this is the perfect place. We have been coming here for years and everything always goes perfectly. The team is super friendly, and the service leaves nothing to be desired. Five stars from us!

Don't sign anything unless you know it was the price that was told to you make sure everything is…read morecorrect. Make sure you take pictures of any scratches or damages before you takeoff and make sure you take a picture of your gas as well cause they will try to charge you for a full tank of gas when there's actually maybe a half a tank or even less Just be careful. If you do go there I wouldn't recommend it.

Recently rented a car from here. They did not have the one we reserved which was Toyota Camry, so…read morethey gave us a Subaru instead at time of pick up. Fast efficient and away we went. Car return was at night after hours but there is key drop box available for convenience. This place is a keen competitor to Enterprise down the street.

Worst service EVER!!! Ai crap defective key fob. Customer service is either Ai or outsourced over…read moreseas . Cheap crappy company

I came in due to having my bmw dropped next door and I had a reservation through my insurance. To…read moremy surprise, my reservation was actually set in Tustin which is my ins fault. Enterprise was out of cars so they had a truck delivered, only after a short wait, I was going to be on my way. I was a little irritated by that time but it was out of my control so just calmed down and waited. I wanted to point out the great customer service and red carpet feeling I got next. The blond female, I'm terrible at names, was super nice and told me to come back at 5 and she'd switch out the truck for a bmw (which is what I dropped off at Sterling) which made me really happy since I have to commute to USC each day; a truck would be gas hoggy. So, thank you for turning the situation around and truly understanding the issue from a customer perspective.

I have known this quieter Enterprise location in Newport Beach on PCH for several years...and WOW,…read morethese folks are the best. Why? They know their business, and you are in and out fast with a nice cars at a good price. The experience feels seamless. Forget the airports, they are my 'go to' rental...again soon!

Please do not rent from this place and save your time! I reserved a vehicle for pickup on May 24…read moreand on the day of pickup at 8:00 am, I attempted to call them which no one picked up. I then received a text from this place asking for the name on the reservation. I told them I called three times to confirm my reservation and was told that there would be a vehicle available. They had the audacity to text me the morning of the pickup that they had no vehicles available! They then made up some sob story about how they were going to call me but I apparently "beat them to it." How incredibly unprofessional these people are and have provided the text conversation of this absolutely unprofessional business. Please rent somewhere else as you don't want to be in the same situation as me.

Bryan is awesome! Very accommodating, helpful and personablel. The price that you get on the…read morewebsite is the full amount: just the cost of the rental plus taxes. No crazy, numerous fees and it was cheaper than any of the big rental car companies. I was out of there in 10 minutes. I initially needed a rental for a week, but then ended up having to extend it for a few days with no problems. They aren't open on weekends, but I was still able to return the car on a weekend. Bryan just asked for me to give him a call when when I was returning the car, lock up the car, and put the keys in the drop box. I would definitely use them again!

Never do business at this Hertz…read more -When arriving for my reservation the 1st thing that was said is "I thought we moved your reservation to another location", but it wasn't. -Next they said they don't have a car for me & that their manager called me to let them know, but they hadn't. -Got the employee's name, the manager's biz card, & told them I was stepping outside to call customer support while waiting for a car. Not a minute late, they suddenly had a car for me that they were "holding" it aside for an account. Not "reserved", "holding" basically just in case. -I reserved a Mid-Size SUV, they gave me a Compact SUV (Chevy Trax). When I asked if that was at or above the class I reserved, they said it was a free upgrade & quoted $200 more total if they charged me the correct price for the car they gave me. -My reservation was for 6-days at $186, they changed it to $212 on the contract for my "free upgrade" without saying anything. Especially ironic since they gave me a lower class car that should have led to them lowering the price of my rental. -When returning the car, a customer in front of me was picking up his reservation & a different employee told them, "I thought we moved your reservation to another location". Clearly a shared & dishonest practice among staff when not able to fulfill reservations. -It was really busy so that same employee announced "Anyone who's returning can just drop the keys w/ me & you'll get an emailed receipt", so I did that. Unfortunately they didn't close my rental out til 3 day later so I was over charged. Plus they added a late fee. -After 2 hrs of hold time & conversation with their support team, they finally agreed to refund me the overages & lower the price of the rental since I was actually downgraded from my reservation, not given a free upgrade. How can one rental experience include this much dishonesty & mistakes made by staff? Cause it's this location's brand. It's what they do, it's their operational standard & culture.

We rented our car through the uber app. The price was great. We got a new Volkswagen. We reserved…read moreit for 9:30. We did have to wait about 45 minutes to get the car & be on our way. Service was friendly though.

I rented a wetsuit here over the weekend and had a great experience! I was able to rent my wetsuit…read morefor half of the day (a 4-hour rental) and when I brought it back 18 minutes too late they didn't charge me for the full day, which I truly appreciated! If you need to rent any beach supplies be sure to check out surf city beach rentals!

Great place. It's Hidden in toes and nose at the Hyatt hotel. I called ahead, confirmed they had a…read morebike with a kid seat, showed up and I was out in less than 10 minutes. I live 2 miles away from here and I own 5 bikes, which I could have used, but the convenience this place offers cannot be matched. I parked on PCH instead of hotel valet, then walked up to them, through the courtyard. The gentleman working there hooked it up before and when I returned their bike (pay after returning). I got a smoking deal and my family had a blast riding our bikes around for a few hours. Win won winning. Great place and I will use them again in a heart beat. Thank you!

I had a great experience with Budget Rent a Car! They matched the pricing I found, which made the…read morerental an excellent value. The car was clean and ready to go, and Joe was incredibly friendly, professional, and helpful throughout the process. Everything was smooth and easy from start to finish. I would definitely rent from Budget again and highly recommend them!

Had a horrible experience here. They seem to be oriented to repeat renters. If you are a woman…read morecoming from out of town, be careful. My experience was like others I read on here. When I was coming to extend a rental they called at the last minute to say they would be late. Then weren't there when I arrived. There was no way to reach anyone. A call back to the posted phone and the cell they used went to call me went to Nairobi. I had no idea what was going on. When they showed up he was rude and aggressive and only stopped when I started taking pictures.