I have rented several cars over the years from Enterprise and even purchased one from their used…read morefleet which I still own. Due to unexpected car trouble I needed an emergency rental. The HB office hand nothing but the city over (Costa Mesa) had something available. Service at both locations is great. Super easy to pick up and return. Car was in great condition and staff made it super easy. My only complaint is they need to connect their individual locations. We had to hunt to find out Costa Mesa had something. And their main office couldn't help.

I am writing to formally complain about an extremely negative experience I had at an Enterprise…read morelocation due to the behavior and customer service of an employee named Valerie. I had a rental car arranged through my insurance company following a car accident. My husband, who is the primary account holder on our insurance, handled the initial phone conversations with Enterprise. During one call, Valerie informed him of the business hours and stated that the vehicle could be picked up "anytime that day." Later, my husband called back and spoke with a different representative to clarify whether picking up the vehicle that evening would count as a rental day. He was told it would, so he explained that we would come in the following morning instead. He was told this would not be an issue. The next morning, I arrived at Enterprise early, having arranged a ride so I could get to work. Valerie was working the front desk. When she asked for my reservation number, I attempted to pull up the confirmation number provided through my insurance app. Before I could show her, she cut me off and said, with noticeable attitude, "No, it's not in an app, it's in an email." I explained that I had not received an email. From that point on, her demeanor became increasingly rude and dismissive. She stated that my husband had a 1:00 PM reservation the previous day and that he "didn't show up." I called my husband immediately, and he confirmed that he never made a reservation or committed to a pickup time due to work. I relayed this to Valerie, but she continued to repeat herself in a snarky manner, insisting we had missed an appointment. I again explained that we did not have a reservation and was told we can come in first thing in the morning. She then stated that there was only one car available because we missed our "appointment," despite the lot being full of vehicles. At this point, I made it clear that I did not know what conversation she believed she had with my husband and that I simply needed the rental my insurance company had arranged. I did my best to remain calm and not take her treatment personally. She handed me keys and had another employee take me to the vehicle. For context, I have never rented a car before, I had just been in a car accident, and I am currently pregnant. I did not expect the rental process to be stressful, confusing, or emotionally draining. Unfortunately, the experience worsened when we returned the vehicle. My husband accompanied me this time. Upon checking out Valerie informed us that there were additional daily charges due to an "upgrade." We immediately questioned this, as we never requested an upgrade. She responded defensively and argued with us, stating that she had gone over different vehicle options with me and that I chose the upgraded one. This is simply not true. She explicitly told me there was only one vehicle available. When I calmly explained that she had not been helpful throughout the process and that her behavior had been consistently rude, she continued to argue. I informed her that I was done engaging with her and stepped away to allow my husband to complete the return. While doing so, she commented to him, "Well, I must have just given the attitude right back to her then." This remark was unnecessary, unprofessional, and completely inappropriate. Valerie's conduct throughout this experience was condescending, argumentative, and unprofessional. At multiple points, she misrepresented what was communicated to us and treated us with clear disrespect. Because of this experience, I will not return to Enterprise, and I felt it was important to formally document what occurred. I hope Enterprise takes this complaint seriously and addresses the behavior described above. No customer should be treated this way.

I had a great experience at this Enterprise. The staff was friendly and made the whole process…read moreeasy. They even washed the SUV before handing me the keys, which was a nice touch. I rented from a different Enterprise location about a year ago and was given an older, dirty vehicle, so I appreciated the wash. (Though, I wish they also vacuumed the back seat because it had some dog hair). Not a big deal though. Despite not having a huge selection of vehicles, they still had a comfortable SUV that worked perfectly for my needs. I also loved how convenient the process was. The body shop arranged for Enterprise to pick me up, and when my repairs are finished, I can simply return the rental at the body shop and pick up my car. This experience has been smooth and hassle-free. I would definitely recommend this location!

Terrible experience this morning. Called and made a reservation on the phone for. $4? Small car…read more Uber to pick up the car and was told when I arrived the rates had went up to $65 and that's what my reservation was for. I called HB enterprise and was told sorry for your bad experience we would be more that happy to accommodate you today if you can work with us in time. I said no problem and now I'm headed to enterprise in HB. Don't do business with Costa Mesa enterprise. They will bait and switch you even if you have a reservation. They will also sell you a story about how busy they are and that it's corporates fault the prices went up. This is a fake story.

Do not even waste your time! Believe the overall review score!…read more They are terrible! I reserved a car online and even stopped by the day before to confirm that they would have an electric car for me available on the day of pickup. They said, oh yes, most definitely! I tried calling the morning of my pickup and no one answered. Then I Uber there only for them to tell me that they do not have the car available. They were trying their hardest to to rent me the hybrid that was there. I said absolutely not. That's not what I reserved online! I then Ubered to Avis and rented my electric car. I should have stick with Avis. I have always had a great experience there. I'll never go back to Hertz! One and done for sure!!!!

Hertz off beach blvd in Huntington Beach is the best place to rent from locally IMO. I have been…read morerenting solely from this team since February as I have to drive out of town for work weekly. The entire staff is incredible friendly, helpful, and cordial. They are attentive to my needs and speedy in getting me into a clean and new car! I reserve ahead of time through my work and they always make sure that I drive away in a car on time. Everyone here is personable, professional, and by the book. I love that all the cars have the newest tech in them- I feel safer than when I do driving my own car as these are newer. I truly appreciate renting from this specific location and am so grateful for the team here.

Consistently top-notch - highly recommended! If you want to…read morerent a car, this is the perfect place. We have been coming here for years and everything always goes perfectly. The team is super friendly, and the service leaves nothing to be desired. Five stars from us!

Don't sign anything unless you know it was the price that was told to you make sure everything is…read morecorrect. Make sure you take pictures of any scratches or damages before you takeoff and make sure you take a picture of your gas as well cause they will try to charge you for a full tank of gas when there's actually maybe a half a tank or even less Just be careful. If you do go there I wouldn't recommend it.

Recently rented a car from here. They did not have the one we reserved which was Toyota Camry, so…read morethey gave us a Subaru instead at time of pick up. Fast efficient and away we went. Car return was at night after hours but there is key drop box available for convenience. This place is a keen competitor to Enterprise down the street.

Terrible customer , service . License had very light scratch would not assist me what so ever or…read morelet me speak to a manager . Try Hertz ! The gentleman that helped me said " it's on your confirmation license cannot have any scratches or damage at all " . See my pickup details does not explicitly say that

I have known this quieter Enterprise location in Newport Beach on PCH for several years...and WOW,…read morethese folks are the best. Why? They know their business, and you are in and out fast with a nice cars at a good price. The experience feels seamless. Forget the airports, they are my 'go to' rental...again soon!

I confirmed a car category the day ofd. 3 hours later Enterprise shuffles me from one location in…read moreCosta Mesa to Newport Beach. Then they do jot have cars available and now waiting on a car below what I was promised and paid for. Counter guy helpful but he is stuck in a poorly operated company. Enterprise sucks

Please do not rent from this place and save your time! I reserved a vehicle for pickup on May 24…read moreand on the day of pickup at 8:00 am, I attempted to call them which no one picked up. I then received a text from this place asking for the name on the reservation. I told them I called three times to confirm my reservation and was told that there would be a vehicle available. They had the audacity to text me the morning of the pickup that they had no vehicles available! They then made up some sob story about how they were going to call me but I apparently "beat them to it." How incredibly unprofessional these people are and have provided the text conversation of this absolutely unprofessional business. Please rent somewhere else as you don't want to be in the same situation as me.

Bryan is awesome! Very accommodating, helpful and personablel. The price that you get on the…read morewebsite is the full amount: just the cost of the rental plus taxes. No crazy, numerous fees and it was cheaper than any of the big rental car companies. I was out of there in 10 minutes. I initially needed a rental for a week, but then ended up having to extend it for a few days with no problems. They aren't open on weekends, but I was still able to return the car on a weekend. Bryan just asked for me to give him a call when when I was returning the car, lock up the car, and put the keys in the drop box. I would definitely use them again!

I had a great experience at Hertz Costa Mesa. Amber Rose, Natalie, and Jesse were all incredible,…read morehelpful, and genuinely accommodating throughout the entire process. They worked hard, moved quickly, and made everything easy on me from start to finish. What really stood out was how much they cared about making sure I had a good experience. They even got me into a nicer car than I was expecting, which was a great surprise. Really appreciate the level of service here. Highly recommend this team if you're renting in the area.

Never do business at this Hertz…read more -When arriving for my reservation the 1st thing that was said is "I thought we moved your reservation to another location", but it wasn't. -Next they said they don't have a car for me & that their manager called me to let them know, but they hadn't. -Got the employee's name, the manager's biz card, & told them I was stepping outside to call customer support while waiting for a car. Not a minute late, they suddenly had a car for me that they were "holding" it aside for an account. Not "reserved", "holding" basically just in case. -I reserved a Mid-Size SUV, they gave me a Compact SUV (Chevy Trax). When I asked if that was at or above the class I reserved, they said it was a free upgrade & quoted $200 more total if they charged me the correct price for the car they gave me. -My reservation was for 6-days at $186, they changed it to $212 on the contract for my "free upgrade" without saying anything. Especially ironic since they gave me a lower class car that should have led to them lowering the price of my rental. -When returning the car, a customer in front of me was picking up his reservation & a different employee told them, "I thought we moved your reservation to another location". Clearly a shared & dishonest practice among staff when not able to fulfill reservations. -It was really busy so that same employee announced "Anyone who's returning can just drop the keys w/ me & you'll get an emailed receipt", so I did that. Unfortunately they didn't close my rental out til 3 day later so I was over charged. Plus they added a late fee. -After 2 hrs of hold time & conversation with their support team, they finally agreed to refund me the overages & lower the price of the rental since I was actually downgraded from my reservation, not given a free upgrade. How can one rental experience include this much dishonesty & mistakes made by staff? Cause it's this location's brand. It's what they do, it's their operational standard & culture.

I rented a wetsuit here over the weekend and had a great experience! I was able to rent my wetsuit…read morefor half of the day (a 4-hour rental) and when I brought it back 18 minutes too late they didn't charge me for the full day, which I truly appreciated! If you need to rent any beach supplies be sure to check out surf city beach rentals!

Great place. It's Hidden in toes and nose at the Hyatt hotel. I called ahead, confirmed they had a…read morebike with a kid seat, showed up and I was out in less than 10 minutes. I live 2 miles away from here and I own 5 bikes, which I could have used, but the convenience this place offers cannot be matched. I parked on PCH instead of hotel valet, then walked up to them, through the courtyard. The gentleman working there hooked it up before and when I returned their bike (pay after returning). I got a smoking deal and my family had a blast riding our bikes around for a few hours. Win won winning. Great place and I will use them again in a heart beat. Thank you!

I was initially worried after booking online and then seeing the reviews, but the service was…read moregreat. Van was clean and ready upon appointment and check in and out was quick and easy process. Very professional and great service.

Do not waste your time or money at this location…read more My mom had a vehicle reserved for 12pm, but decided to arrive at 11:30am, in case it was available early. It wasn't, which was understandable. She was told to wait until 12pm, which she had no issue doing so. The problem was that by 12:30, they still didn't have a vehicle for her. When she asked about another vehicle, she was told she would have to pay an upgrade fee despite the company being unable to provide the vehicle she had reserved at the scheduled pickup time. While she waited, my father called to see if the fee could be waived, since he was the one who made the reservation. He was placed on hold for over 10 minutes before a female employee hung up on him. He called back and was hung up on a second time. He then called two more times which were ignored. By this point, it was nearly 12:50, almost an hour after my mom was supposed to receive her rental. I called my mom for an update, and while speaking with her, I could hear a man named Joe talking to her in a rude and condescending manner. He told her he had a Jeep available and that she could either take it or leave it. He then added that "in life things happen" and she needed to learn how to deal with situations that don't have the outcome she wants. This was completely unnecessary considering my mom had remained respectful throughout the entire ordeal and was simply asking for a reasonable solution after waiting nearly an hour past her reservation time. After hearing the way he was speaking to her, I told my mom to tell him to watch his effing attitude. I was unaware that I was on speaker. Joe immediately became angry and claimed he would not tolerate being disrespected by being cursed at or yelled at. When, ironically, he and his employee were the only ones who had been disrespectful up to that point by hanging up on customers twice, ignoring follow-up calls, and speaking to my mom in a condescending manner. I explained that I was not speaking to him directly and certainly was not yelling at him. Joe then made several false claims. He accused my father of yelling and cursing at him, which never happened. He also claimed we had called 7 times, when in reality there were four calls total, two answered and two ignored. The only profanity used during the entire interaction was my comment to my mom, which was not directed at Joe. He then used these false accusations as justification for refusing to rent a vehicle to my mother altogether. Instead of taking responsibility for failing to honor the reservation, Joe and his staff blamed the customer, refused service, and left my mother without transportation after more than an hour of waiting. It's understandable that unexpected delays can happen. On the other hand, hanging up on customers, making false accusations, and treating people with disrespect is not. Given the number of inaccurate claims that were made to justify refusing service, I would not be surprised if management attempts to dispute this review. However, the events described here occurred exactly as stated.