Moe was great, helped with everything I needed for my daughters prom then booked another van for my family trip down to big Bear he made it real Easy . Probably the fastest and real people ever met read more

If you're looking for stress, a headache, and misleading information, this is the place. My 12 younger cousins and I pooled money to rent a van for a Christmas trip. Within the first few hours of the rental--and after driving fewer than 10 miles--the van developed issues. The roof was leaking (napkins had already been stuffed into the area), and a tire pressure warning appeared. I called the company immediately to ask how to proceed. I was instructed to take the van to Pep Boys for a tire repair and was explicitly told that I would be reimbursed upon returning the receipt. I asked for these instructions to be sent to me via email, but no email was ever sent. When I returned the van, I was told the repair would not be reimbursed. I was also given a name that later turned out not to correspond to any employee and was told to wait for a callback that never resolved the issue. The employee who accepted the vehicle claimed the van had no leak despite the napkins present and stated the tires were "brand new." Despite multiple attempts to resolve this matter in person, by phone, and through email, the company has chosen to deny the authorization that was given and refuse reimbursement. If you read the lower or filtered reviews, you'll find similar experiences reported by other customers. I regret choosing this company and would not rent from them again. read more

Great business and very courteous and budget friendly prices and clean vehicles and great customer service.

Honestly if I can give them zero stars I would they literally just canceled my van reservation last minute with no reason at all ... They offer me another van triple the price and it's so unfair that had already made the reservation ahead of time & also they took my deposit which is in the process of being returned but still I feel that this is very unprofessional of them to do and I've seen the reviews already it's not the first time... read more

OC Van Rental - Car Rental Near Me - Newport Beach, California

This is my second time to renting a Van here. Everything was great! They bought some new benz sprinter vans, we love it. I definitely would come back again. read more

OC Van Rental - Car Rental Near Me - Newport Beach, California

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They have a wide variety of vans for rent everything from top of the line Mercedes Sprinters to low end Ford transits. Choose wisely. Great staff. Excellent customer service. read more

I rented a van for my son's 15th Bday! Such a great experience. Customer Service from Mike was Excellent. He truly took care of me and went above and beyond. I will definitely be using them in the future. The van ran so smooth and was so comfortable. The boys really enjoyed watching a movie am playing games. It has a screen ready to go to play XBOX or PlayStation. Great Job Mike & OC Van Rental for making my son's Bday a success!! read more

OC Van Rental - Love the Van! - Car Rental Near Me - Newport Beach, California

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OC Van Rental always gets the job done and provides what I need when renting a van for events I work. Moe is a nice guy and will take care of you! read more

We rented the 15 passenger Ford Sprinter van. The online reservation process was very easy. Price was reasonable Pick up was easy; however once we were shown the van, that's when 5 stars went down to 2 stars. The van was not cleaned. It had not been washed and was extremely dusty/dirty. We asked them if they could wash the van but they said it was washed and it was just dirty with pollen from trees. That was a lie. When renting any vehicle, a customer expects it to look nice and clean upon picking up, especially when it is going to be used for an event. Secondly there was tape attached to all the light and tv fixtures inside. We asked if the van had been cleaned and they said yes, but the tape was left from streamers. Clearly it was not cleaned because that was the first thing we noticed once the van door opened. They did take the tape down before we left with the van. Also the driver's seat area and front area was not wiped down. And lastly the inside smelled like wet rag. It would have been great if an air fresher was put in the van to mask that little smell. Besides those issues, the van did run well and was able to hold the amount of passengers we needed. Our only suggestion would be to take more pride in cleaning the inside and outside better when renting to customers. Presentation is key and had the van been cleaned and smelled good, we would have definitely given 5 stars with an excellent review. read more

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OC Van Rental provided a premium car at a great value. Their staff is curious and professional. They will pick you up at the the SNA airport in your vehicle, and if you have provided your information in advance, get you in and out of their office in just a few minutes. Though it was a last minute option, their prices for a model year BMW 4ltr. 5-series were less expensive than most major companies mid-size (and there was no availability at that airport for those brands). Great experience overall, and would use them the next time I'm in California. read more

Very upset. They charged me a cancellation fee and did not let me know there was one when I called. The cancellation policy is not on their contract. They have it at the bottom of their website where no one can see it. Very shady. read more

I would rate them a zero if I could. They added things that were unnecessary more then doubling the quoted rate.

Great customer service, very polite and informative. Well maintained rides and very easy to deal with, I truly appreciate you guys read more

Would have given 5 stars but.... Rented a sprinter van here and their price was great. Can was reliable and the family was comfortable during our trip. However when we returned the van and did the walkthrough with them they said we are good to go. 4 days later we were charged $25 for gas. I called them 4 times and told them we filled up the van before drop off and why were we charged. Every time we were told someone will call us and they never did. It's not right for charging people extra for no reason. read more

Customer service is very poor. I called to get a quote, and it sounded the representative didn't even want to help me. I didn't rent the van from this place. Recommendation: improve customer service. read more

I posted a 2 stars before and Yelp took my review down. Now, I am reposting and giving it 1 star. Again, here are my complaints. Van was not really clean. I saw an open can soda inside and that probably attracted the ants. Ants were biting some of the kids. The freakin rearview camera did not work!!!! This is a 12 passengers Van! Please put the car in reverse and check to make sure the rearview camera works! Management supposed to get back to me but never did. Only bright outcome was checkin and checkout was smooth. Hence, I gave 2 stars last time. read more

Great experience from beginning to end. We rented a 15 passenger van for my daughters bday and the van was better than expected. It was clean, updated, extremely comfortable and easy to drive. The staff here is professional and they go above and beyond to ensure you're happy. Thank you, OC van rental - we will be back!! read more

Not Satisfied! The brakes on the Mercedes van were mushy and squeaking. The staff tried every way possible to jack up our fees. I had called them well ahead of time, before the trip, to reduce the reservation to 4 days. They said no problem and DID NOT DO IT! Coming home, we had terrible traffic and called in to ask for consideration ...they said no problem and yet, they charged us anyway. You cannot trust the staff to coordinate with the manager! We've called the manager only to be dismissed. We won't be using them again!! read more

Very upset. I booked a 15 passenger van a month in advance at a very reasonable rate. The week I'm supposed to pick up I get an email saying my van rental is no longer available and had to be canceled. I go back on their website and the same type of van (15 passengers) is available but it's at triple the price. This is very shady business on their part. They scam their customers. Stay away from them. read more

This is a great company that works incredibly well with last minute reservations. I use OC Van Rental with my company and renting van and have never (ever) had a bad experience. I love working with this company read more

This place is great and Jose was a great help. Needed a van for my daughter 21st. They were great!

Great service. Employees were professional and attentive. I will definitely use their van services again and will refer them to my friends.

I called another rental company, the super popular company, as I was looking for a vehicle to seat 8 people and they wanted to charge me $500.00 for one day rental! I googled and found OC Van Rental. They provided me with a vehicle that seats 8 for less than $200.00. I booked the one day insurance coverage as well which took it up another $60 but worth it. The booking process was easy, I went to the location at the the John Wayne Airport. read more

Great place.Great cars. Nick the manager is very professional,extremely helpful and keeps his word.It was a pleasure to do business with him. We will definitely go back and recommend him to everyone. Thank you Nick. read more

Due to a "historic storm" with local officials recommending everyone to stay off the road, I canceled my reservation 48 hours in advance. OC Van Rental still charged me a full cancelation fee. Clearly they care more about short term profits over the safety of everyone in the van or customer satisfaction. read more

I rented a Mercedes sprinter 12 passenger van. I was not happy with the vehicle at all. List of complaints for this vehicle are: GPS was broken had to use printout of maps and the lights inside cabin would not turn on to view our map, the air conditioner was leaking and did not work properly. I became physically sick from the heat. Also the passenger door was very difficult to open. This was a tremendous inconvenience during our whole trip.  My husband called right away within the first hour and was nonchalantly dismissed by your customer service representative. read more

We rented a van from this company for the Rose bowl. My husband went to pick it up! As we packed it we found vomit on the seats and dirty diapers inside! They didn't clean this van!! When My husband returned the van they said good bye we will return your deposit we are good! To date they have not returned our 200 deposit and in fact they charged us an additional 175.00 and refuse to give a reason!! My husband went back there in person a few days ago to ask what is going on? The kid behind the counter acted stupid said his boss did it and he will call him. To date he has not called us! We are going to file a police report for credit card fraud and dispute the charges on our credit card! Do not rent a van from these crooks! They count on people not paying attention to their credit card charges! The van has 160k miles and was a dump as well!! read more

My Uncle rented a 15 person van through OC Van Rental for our road trip to the Grand Canyon. The van was perfect for our trip, and we could not have been happier. The van was clean, spacious, and reliable. My Uncle doesn't have Yelp, so he asked me to write this part for him: "Jim and Al were courteous, polite, professional, and that the vehicle was everything we could have imagined it to be. They also waived the additional fee for 250 extra miles." - Roy Mohammad We will definitely rent through OC Van Rental again for our next road trip! read more

This place is the best sprinter rental company in all of Orange County. Their staff was so helpful when we booked at the last moment. They made it super easy, and I would recommend this place to all my family and friends!! read more

Good service good prices. I will rent again but at the one by the lax. this spot is good but a bit far for me.

Worst experience I've ever had with a business!! I tried renting a van for travel but the staff here are absolutely horrible. They couldn't get me an accurate estimate and kept changing their rates. At one point they'd tell me their rate was based off mileage and the next they'd say it's based on destination and claimed I never told them about the exact destinations when I did in fact tell them multiple times. It's not of my fault if your staff lies and can't keep their facts straight. The so called Manager (if that's even who he claimed he was) was ridiculously rude and intolerable. At one point I even asked to please talk with someone else as he was making me feel so uncomfortable. He has a lot of issues and should not be working for anyone. Rent from a more reputable company and save yourself the hassle and pain from dealing with these people. They can ruin your day! Its not worth it and as others reviews mention it's more than likely they'll give you trouble after the fact if you do rent from them. read more

Buyer beware. The website shows availability and they happily take your credit card info and you get confirmation of the reservation. Then they call later to tell you NOTHING is available. Very deceptive (clearly intentional design) and a huge waste of time. read more

Highly recommend! Excellent customer service, very responsive and easy to get in touch with. They were great from start to finish and I will definitely be using this company in the future. Much better prices than the bigger rental car companies! Good find. read more

Great and quick service, very friendly and helpful staff. Needed a Mercedes Sprinter for a private tour. Everything worked out really well, highly recommend rent from this location! read more

I had 12 passenger luxury van, It was nothing luxury about it. I requested to pick up the van at the Long Beach airport. They parked the van at a paid parking lot which I had to pay to exit. The check engine light was on they told me it was just because it's due for oil change. The DVD player sound was horrible. The van was dirty inside and outside. On the day of my return I was harassed by the company to return the van in an hour early because they had another reservation. I will never rent from this company again and I would not recommend. read more

I was optimistic because their customer service was good to start and even through the check-out process however when there were mechanical issues with the van as the front wheels were shimmying and making odd sounds that I noticed that evening on the way home. I called them the next morning because they were now closed for the evening. When I called the next morning their response was that "we spoke with the mechanic and they just replaced the brakes and it needs time to adjust and that it was typical and not a safety issue." Well 3 days of anti lock brakes adjusting and shimmying the front of the van was quite unnerving for me and disturbing to my wife and her 4 besties as they didn't fully understand what was happing to the van. I did call and ask the OC Van people about getting a replacement van up in their LA office, as I was already in Van Nuys after the time it took to have multiple conversations with them about the issues, but they said I had to go back to Orange County and they'd swap it out. No, "I'll come meet you." No "I'm sorry." No "take it to a shop and see what it is." Nothing except hiding behind "well we said you could come back, an hours return drive, and return it for another van" type of weak response. Long story short, they are blaming me for the situation I created because they said I could turn around and bring it back. ..... after travelling 60 miles, and their mechanic saying it was fine and needed to adjust and that it wasn't a safety issue. They are not even willing or attempting to make any adjustment in the fee that was paid for an operationally unsafe van. Their mechanic is a crook. The management is also in the same boat. Their desk service is OK but once they charge the card that faded very quickly. ...and then they seem to fall into the same low life mode as the mechanic and the management as they try to BS their explanation of why I'm at fault and they have no responsibility, or remorse, for the unsafe condition they created. I think the "great service" and "great experience" reviews are bought as well. Additionally, I was even asked by the customer service staff, during my phone call, not to bash or name names, so I didn't. ....... but thank you Rosa and Raquel for those wonderful reviews. I'm sure they did a great job for you and your "birthday parties" . ;-) I certainly would never rent from them again. I wouldn't do it if I were you!! It may be your last rental. read more

Bait and switch- they confirmed a rental and rate, then sent a follow up e-mail 10 hours later inflating the price. When challenged to honor confirmed price they rudely stated that in the small print, it notes 1 day rentals are subject to approval vs. the meaning of a confirmed reservation. Ours was a 2 day rental, they did honor our cancellation request. Be warned! Shifty and dishonest...keep shopping! read more

Do NOT use this company for rental, whatever you do. Bait and Switch is correct. They are so unprofessional to work with. I ordered a 15 passenger van with Extra Cargo space, as we were an 11-person party traveling with a fair bit of luggage, and we did not want to be crammed in. It was confirmed that I had a 15-passenger van, for which I was charged. FYI, I had to point out that the contract they emailed me had the wrong payment information, as the original rental price of $1000 was changed to $4000. Watch every single, tiny detail with these people. They called me the morning of our travel, while I was at the airport, asking would I mind switching to a 12-passenger van, due to the fact that we only had 11 people. I said no, I wanted the larger van for our suitcases. She (Elena) stated that the 12 passenger van had extra cargo space. I said I was only ok changing if there was ample luggage space. She assured me there would be plenty of room. Surprise! There was barely enough room for our luggage, and that was with it crammed under the seats and in front of children's legs, which made for a not so comfortable ride. When I called asking if they had processed a refund for the difference owing to the fact that they switched our reservation last minute, they stated that it was my choice (as if I called and asked, vs. practically being begged over the phone) and therefore there would be no refund in the difference in price. These are unscrupulous business people, and have no right to do this type of business, as I truly believe they will do anything to screw people over. read more

I reserved a 12 passenger van for 24 hours to enjoy post Christmas activities with my family of 10 so we wouldn't have to take 2 cars everywhere. My reservation was confirmed 3 days prior to pick up. I called before going to pick up the van and was told my reservation was canceled 6 hours prior to the scheduled pick up! I got no phone call just an email I found after being told it was canceled by the company, this is what the email said: We apologize, we are sold out. Confirmation Number ORAN-ONTA-1745513 has been cancelled. We will now be taking two cars for our family activities and I will never rent from this company again. read more

Horrible service.. DO not go here ever again. Ali, the person in charge shouted at my friend for 10-15mins. Who does that?? What kind of mental instability do you have to yell at a customer face to face less than a foot away read more