I made an appointment with the above company on February 19 for a February 28 cleaning. I received…read morea text message at 9pm the night before stating that all appointments have been canceled due to weather. As someone who is a supervisor and leads a team on daily basis, I completely agree on ensuring everyone is safe, especially when weather can be dangerous. In the text message the guidance given is to reach out to the company and reschedule. The very next day on March 1 I reach out to the company to reschedule. I receive a text message back two hours later stating that there is an opening on Thursday, 2 March at 12:30pm. I agree to the appointment. The day of, at 12:30pm I text at 1231 and mention that I am home, please advise when you arriving. No arrives, calls, or even sends a text. The company is a no show. I call at 1246 and no one picks up. I receive a response at 2:07pm I'm guessing from the owner since the person never identified themselves mentioning that they have COVID and have been hospitalized since Tuesday night and that there secretary was supposed to reach out to me an led cancel. I text back to summarize my experience and mention that maybe the secretary needs more training and it would have been nice to have received a phone call so I could schedule with someone else. I receive another text message that I felt was unprofessional and telling me that we are all "human" and that "this is not in my hands" and that "I have a second job, I work in a hospital, maybe I get infected there" as there are continuous apologies. Here are my concerns: 1.) When originally canceling the appointment due to weather, sickness, etc it should NEVER fall on the client to be the one to reschedule. Proper customer service entails the company reaching out to the client and making the effort to reschedule. This shows that the clients business is indeed important. 2.) The need to communicate through text message should be limited. Pick up a phone and actually talk to your client. This can help alleviate any misconstrued information and it shows your clients that they matter. I wish I could have experienced what the other reviewers experienced, however, the ball was dropped big time. I'm also in the process of moving out of my condo in two days, and this experience really didn't help.

This team is amazing! Prompt service and reasonable prices. Their business is growing and I'm glad…read moreto be apart of it. Communication has been fast and polite. The deep clean team went the extra mile for my family and I can't wait to have them back Bi-weekly. My house has never felt so clean! Give them a try you will be very happy with the results.

We recently bought a house that was VERY dirty and had a VERY strong odor from all the animals the…read moreprevious owners had. We found Violeta's cleaning service through here and the team did an amazing job! Not only did they clean the entire house top to bottom, they also got that terrible smell out of the basement. Another reason we chose this team is because they came out and gave us a very competitive quote on the price, for the amount of hours they put into cleaning my house I don't think there is anyone else we could have pick for the job. We are extremely grateful for all the hard work and will definitely be calling this team for future cleaning projects.

i would like everyone to know what a GREAT job this service has done for me. I hired them & they…read morecame to my apartment . On time, and was very professional. they did an amazing job with the deep clean , as well as the regular cleaning. My apartment smelled great. And looked great. you wont be dissapointed. I will be using them every two weeks!

I recently used Spotless Home Cleaning for a deep clean in my home. It was simple to book a cleaner…read moreand the person that arrived was punctual and very pleasant and professional. She did a wonderful job and the cost was very reasonable. I will be using this firm again.

Zero Stars!...Wouldn't recommend. They did half the work and left apt worse, owner/manager not…read moreprofessional and careless about the matter. My deep cleaning was a nightmare: The cleaners unplugged my camera, spilled wax all over rug and in my slippers, didnt vaccuum, left their hair in my tub, left a big screw on dark hallway floor, didnt finish making bed, didn't dust or polish and scripts were taken or thrown away. All of this is apparently ok with their boss, even with evidence.

To my post*** they do NOT waste anytime when they arrive to when they are done and I'm so…read moreappreciative for the help. When I come in I feel like I'm in a 5 star hotel

I have used several cleaning companies in the past and j have never been completely satisfied I am…read moreso glad I came across fabulous cleaning I am beyond pleased with the job they did i would highly recommend them

Today I had my house professionally cleaned for the first time in my 28 years of marriage... this…read morewas the best gift to myself... the ladies did a wonderful job and now I get to enjoy my weekend without worrying about housework!! Thank you Fabulous Cleaning !!

I highly recommend White Glove Cleaning Specialists. They deep cleaned my house today and it…read moreliterally sparkles! They are very friendly, professional and thorough. They cleaned every inch of my house and it looks like a brand new place!

I highly recommend White Glove Cleaning Specialists. We hired Amanda and her team for a deep…read morecleaning service for our loved ones' home. Let's just say that the home needed A LOT of TLC. We were able to schedule the deep clean service quickly. They were very hard working, reasonable, and trustworthy. Most of all, I would like to recognize the teams kind and personable attitudes, as this has been an incredibly difficult time for our family, and we were quite embarrassed by the state of the home. I would recommend them to anyone! They did an exceptional job!

awful. not worth the money. not even worth half the money…read more cabinet shelves filthy...neglected tile walls in bathroom, closets had dirt on floor, dust.., granite was dirty. had to clean over everything g

I don't want to say Merry Maids was the worst cleaning experience but this company is not what they…read moreadvertise. For starters, my first cleaning was a deep clean of my whole house. The ladies did a wonderful job deep cleaning and were here for hours. However, one of the women began to feel unwell to the point that I was very concerned for her well being and had to call rescue. She was taken to the hospital and came back later for her car. Thankfully she was okay. Apparently she drank too many energy drinks. The situation was very awkward though. I had never met this woman and I couldn't answer any questions the EMT's were asking (luckily she was coherent). It's also very embaressing to have an ambulance/fire truck at t your home. The other cleaner didn't speak much English so she had to be picked up by another staff. I had to contact their office. It took away from my remote work and I had three kids at home with me who had to witness this. On top of the 911 situation, the job was not complete. I wanted the basement cleaned and it didn't happen. I paid hourly so I let it go and I was just glad the woman was okay. I even called to check on her the following day. The office staff was apologetic, but they didn't offer any compensation for the disruption. nor did they ask if the cleaning had been complete. I felt bad reporting it had not been complete so again, I let it go and continued to have them clean my home monthly. The monthly cleanings are different from the deep clean, which is fine. At first, the cleanings were decent but each month they began to slide. Some of the staff were very unfriendly. The left beds unmade and I would see dust in obvious areas. It literally became bare minimum. I decided to give them one more month to think things over However, in my final month, prior to me cancelling my entire family came down with a stomach bug. I had to cancel the day before, which gave around 24 hours. They do have a 48 hour cancelation policy, which I understand. But you can't control sickness. I was told I would be charged a $75 cancelation fee. I offered a doctors note, in which the office staff chuckled and stated she would let me know. She never did let me know and 3 weeks later I was charged the $75 cancelation fee. At this point, I decided to cancel the service for good. I canceled with notice via email and received both an email and text asking why I was canceling. I responded with all of my reasons and asked that someone reach back out to me to further discuss. NO Response back. Needless to say, I am very disappointed. My only reason for even hiring a company to clean was due to my father being very ill and having to care for him. This experience only added to my sadness and frustration. Unfortunately, my father passed away so I now I am doing my own cleaning. Needless to say, I do a much better job than they did. Their monthly cleanings took 2 hours, where as my weekly cleanings take 7 to 8 hours. I just wanted to give warning to anyone who plans to use this company. You're better off going with a small cleaning business.

Great, quality service. I am very pleased with the work that was done for my move out clean…read more Amazing price for the quality of work.