This boat center is a joke. They advertise all services but don't follow through. Went by twice…read moreto get upholstery work done on our boat. No one bothered to follow up with estimate, including the "office manager", who just seemed shocked to hear we had a bad experience but guess what????? He never called back either. Would not recommend this boat center to ANYONE. Worst customer service EVER!

All I can say is they are a bunch of thieves and crooks. Most unprofessional business I have ever…read moredealt with. Watch out for the hidden fees and never trust a quote. Tried to charge $140.00 for a sea trial and fuel for repairs on a trim. Was quoted $435.00, tried to bill me $617.00 for work that they never did. Never take your boat there for anything. Fired off letters to the Chamber of Commerce and to the Better Business Bureau.

WARNING and BEWARE! Purchased two Yamaha F350 V8 outboard…read moreengines including props, controls, wiring harness, and gauges. Seller/Jonathan confirmed engines were in great running condition, "You'll be very happy with them". Unfortunately, this was NOT true. Engines arrived with issues such as the following: Bad/leaking oil pump Defective trim relay Damaged VST system Undisclosed cosmetic scratches Seller/Jonathan not responding to calls and messages which we find very unprofessional. He was only responsive with lot's of lip service during the sale.

I love buying local and keeping my dollars in the area but not with this group. I Called this…read morecompany about an axle for my jet ski trailer. The guy on the phone asked me if I had the dimension and as I began to give him what I had he said "NO what's the width and hub face dimension"? I asked what the hub face was and he told me and asked me to measure them and call back. I was trying to tell him I had those but he seemed in a hurry to get off the phone. I again attempted to tell him I had them and he then more forcefully without listening to me said for me to measure and call back. I said "Dude I have them" (desperately trying to get his attention$ and started giving dimensions He hung the phone up. I called back twice and got no answer. This is a far cry from good service

Friendly, professional, patient, and helpful. This is a very customer oriented company. I purchased…read morea new boat, it didn't matter if I had small question or a panicky email in the middle of the night about the purchase, the response was always prompt, personal, and helpful. They know their products, they fulfilled every need, and I couldn't be happier. Every time I called or emailed, I felt as if I was their only customer and I felt valued. Best overall buying experience I've had.

Purchased a pontoon from them had several warranty issues that they would not help with. We had to…read moreend up giving the boat back to the bank instead of spending our money to fix their issues. Would not recommend this place to anyone.

If you have a center console with twin 300s, they'll probably treat you well. Can't say for sure,…read morebecause I can't afford that stuff. What I do know from experience...If you have a river stained 14 foot Polarcraft with a 40HP Yamaha tiller steer, they'll probably back burner you for two months, dodge calls and emails, and do nothing to fix the problem. It's a shame, because I have had good experiences with Sales in the past. I will crusade to make sure none of my boat owning friends patronize this establishment. On the other hand, the boat was cleaner than ever. Thank you, Spencer. I wish you ran the place. First ever online review about anything, by the way. I have never bothered. With this experience, though, I have a duty to steer people away.

Great people. Not pushy. They have a great selection of boats on site. We had an Incredible buying…read moreexperience.

Im not too happy at all…read more First let me say that the people at the desk are very nice and this is probably not their fault. I think maybe the company is owned by greedy people. I took my tiny little boat in there to have the engine checked out because it would not run correctly. Just a 25 HP motor. They quoted me about $150 to diagnose the motor. I left it there and after a few days they called to tell me that it was a bad fuel pump. I had already pulled the pump and tested it and told them that. They said it would be around $600 for a new vct and fuel pump. I told them that could not be it because I already tested it. They said they would re diagnose it and after a few more days they told me I had low compression on one of the cylinders and that I needed a new powerhead, basically a new motor. They then told me that they had almost $1000 in billing on checking it out which shocked me because the bill was supposed to be about $150. It gets better, keep reading. So, they said Suzuki was offing a special trade in deal on new motors and if I let them keep the motor I could buy the new motor for about $4400 give or take $100, I am going from memory but it was around that price. What a deal right? The other option was for me to pay them about $500 (a reduced price from the almost $1000 they claimed they had in billing on checking my motor out) and take my broken motor home and not buy a new motor from them. So they overcharged me by a lot and were holding my motor and boat hostage. I called around and found a great dealer in Florida (boat max marine) who sold me a brand new motor for $500 less than roughwallet quoted. (it was the exact same model number) AND that included free shipping and no sales tax. I called roughwallet before pulling the trigger to see if they could match the price and they would not lower their price AT ALL! So, the special they claimed that Suzuki was offering (a limited time offer) seemed to be a complete sham. How could Suzuki's offer be real if I could buy the same motor from another retailer for less money without giving them my motor for free. If there was such a real deal from Suzuki it is my opinion that rough water marine would be keeping the money that should go to me. So I paid the raping fee of $459, took my motor and boat home. I purchased the new motor from boat marine max and installed it on the boat. I then advertised parts off the motor they said was bad and to this date have sold over $2000 in parts off of that motor and have a lot left. Also I found after selling so many parts that the power head appears to be good. It had a bad head gasket. So I paid rough water for a bogus engine report. It did not need a new power head at all. There were other occasions where I purchased things from them. They are very proud of their pricing but are comparable on some things with Furlands in Gautier where I will be purchasing in the future if I need things in a hurry instead of ordering online. It is important to note that to get that deal from boat max marine I did not have to give them my old motor. I got to keep it so rough water marine was going to make money on my old motor, thousands! and they wanted me to not only give it to them for free but on top of that pay $500 more for the new motor they claimed I was getting a great deal on with my trade in. I dont feel the need to ever darken the door of roughwater ever again. I feel that roughwater marine is like a casino, if you decide to do business with them you most likely lose every time.

They took care of my needs when I walked in to get a few parts. They didn't hesitate to ask what I…read morewas looking for and they were able to pull up the parts I needed for my Outboard on the computer. I was in a out fast ready to do some much needed maintenance on my outboard.