I contacted Ocean Mazda to obtain pricing for an oil change. Personnel could NOT tell me over the phone what their prices were. We purchased our Mazda from them and have used their service department for oil changes etc.. I commented about their lack of customer service/support and received the following text. "Sorry about that, Xxxxxx - I can have our service team email you the exact fully synthetic oil change pricing, current specials (including senior info) and our coupon policy. Is xxxxxx@gmail.com the best email to send to, and is there a best time for them to call or follow up?" I affirmed my email address and waited one week for pricing information. This is not the first time I failed to get pricing info. I went somewhere else for service. Unfortunately I have such a bad taste about this exercise I don't ever want to go back. Where has the customer service priority gone to??? read more

I would give "0" stars but the system would not allow it. I am extremely disappointed with my recent experience at Oceans Mazda in Roswell (11185 Alpharetta Highway). On May 5, 2025, I visited their lot to view a Subaru for my daughter to take to college. After test driving the car, I placed a deposit in good faith, fully expecting a transparent and fair process around financing--whether through them or on my own. Instead, without any communication or courtesy, the vehicle was sold out from under me. I was never contacted, never consulted about financing options, and never given a chance to secure my own financing. Even worse, they kept my deposit. A week later, I followed up and was told I would receive a refund. Today is May 24, 2025--and I still have not been refunded. Oceans Mazda claims to be a family-owned dealership that "puts the customer first," listens, understands, and provides a stress-free car buying experience. Based on my experience, this could not be further from the truth. I felt misled, disrespected, and completely disregarded as a customer. I urge anyone considering doing business with Oceans Mazda to think twice. This dealership did not act with integrity, and they clearly do not live up to their stated values. Avoid them at all costs. read more

Ocean Mazda Roswell - The car for my daughter - Car Dealers Near Me - Roswell, Georgia

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Being a repeat and loyal customer of Mazda, I'm pretty disappointed to write this review. But, I'm writing it hoping the management takes notice and makes the much needed changes. Customer service: Phone calls at the service center go unanswered, sometimes for days. Mazda: Please employ a person to attend them if you'd like to get business from both new & repeat customers Nobody greets the customers or offers apologies for the unbelievable wait times (2.5 hours is a record time for an oil change) especially after booking an appointment weeks ago. Mazda: Please notify customers about the wait time by calling them ahead. This saves everyone time, effort and unnecessary stress. Fair prices: Like other reviewers have complained, they don't offer the best prices around. A huge area for improvement. Refreshments: The bare minimum that can be offered are some snacks and water while customers wait for 3 hours. Again, no apologies were offered. Based on today's experience, this location has already lost a customer (sigh) read more

Love my new CX-70 thanks to Nick Tran who helped me with all of my questions and was great with coordination. The delivery could have been more thoughtful and effective. Detailing took some time but Nick was kind and apologetic. Tammie was also amazing! Thanks Tammie! read more

I recently bought a car from Ocean Mazda Roswell, and overall, it was a really good experience. The process took some time and involved quite a bit of back and forth, but to be fair, I came in with some pretty specific requests, and in the end, I walked away with everything I wanted. Jack, the salesperson I worked with, was great: friendly, patient, and very knowledgeable. Everyone I interacted with was polite and genuinely seemed focused on helping me leave with a car I loved at a price I felt good about. One thing that really stood out was their maintenance program. Every purchase comes with at least three years of service, which is a huge plus. Even though I live about an hour away, I'll definitely be coming back here for maintenance because it's worth the drive. I'd absolutely recommend Ocean Mazda Roswell to anyone looking for a new car, especially if you want a team that's willing to put in the effort to get you into the right one. read more

Ocean Mazda Roswell - 2025 CX-30 2.5 S PF AWD Cream leatherette interior - Car Dealers Near Me - Roswell, Georgia

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I've dealt with hundreds of car dealerships. Ocean Mazda Roswell is the sleaziest I've come across. My sales person was Nick T. He lied about DMV registration costs. When called out on it, he simply did not acknowledge his lie. He said if I pay the $1000 non-refundable deposit and there were issues with the pre-purchase inspection, they would repair all of it at no charge. When I said "ok, let's put it in writing", he shut his mouth and proceeded to move onto the next lie. He then verbally agreed to do a refundable deposit, then proceeded to intentionally leave the text out of the deposit form. This behavior directly reflects management, as he had to keep placing me on hold to get manager approval. These guys are more interested in stealing deposit money than anything else. This is a consistent theme if you read through their old yelp page, which has over 200 reviews. read more

I must say my experience with Oce.an Mazda was really great Yanet was my sale person and she was great. I will be returning for another car when my son graduates high school in a few years read more

I had a great experience working with Jack. He struck the perfect balance--not pushy at all, but still attentive and genuinely helpful. His energy made the whole process feel easy and stress-free, and he clearly knows his stuff. He went above and beyond to make sure I felt confident every step of the way. Highly recommend asking for Jack if you want a smooth, no-pressure car buying experience. read more

New ownership alert! Ocean Mazda from Miami bought this place. It has gone down the drain fast. Service dept is now a horrible experience. They jacked up all the prices. Shame to see because I bought cars from this location mainly for the service dept. I will never buy new or service any of my Mazda's here again. Stay away !!! read more

Ocean Mazda Roswell - Mazda cx90 - Car Dealers Near Me - Roswell, Georgia

I had excellent experience working with finance officer Taylor and also with the manager. Front office staff Daniella was wonderful and incredibly helpful. Ocean Mazda beat their competition with their pricing and I love my beautiful, red Mazda Hybrid CX-50 Premium Plus. Fantastic car from a great dealership. I live in Atlanta and would make that trip to Roswell any time. Thanks again to the crew there! read more

After reading the reviews for this dealership I had pretty much written them off. Lamaia contacted me about wanting to work with me on a deal. I initially wanted to purchase a late model used but when my search came up fruitless she offered a lease with terms that was within my budget. The salesperson I worked with was persistent but not obnoxious. She was instrumental in my giving Ocean Mazda a second look. After speaking with Lamaia she was able to craft a deal that was acceptable to me. I had visited several dealers and Lamaia was the only salesperson that was able to earn my business. As this is my first lease I will be back in 3 years with another review upon returning or purchasing the vehicle. I hope this dealership has truly changed as they treated me very well and the 2025 Mazda CX-5 is gorgeous and my daughter loves it. Thanks, Lamaia read more

Ocean Mazda Roswell - The red leather seats sold us. - Car Dealers Near Me - Roswell, Georgia

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If I could choose zero stars, I would. I have been a customer of Mazda of Roswell since 2017 and was very happy with them. The new owners, Ocean Mazda, stink. I took my 2023 Mazda CX50 in for two routine services, where I specifically requested they look at my car's battery because the i-stop feature stopped working and the dashboard lights were on indicating there was a problem. Both times they told me there was no issue with the battery. The second time, they simply "cleared" the warning sign off of the dash. Two days later, my car wouldn't start. Because these are special batteries, neither my husband nor the tow truck driver could simply jump start my car. I had to get my car towed 50+ miles to the nearest Mazda dealership (not Ocean) to have them tell me that my battery was dead and needed to be replaced. Even though this could have been avoided by Ocean, they are refusing to reimburse me for my tow. It looks like this is my 7th (and final) Mazda car. read more