Staff was above and beyond helpful when I came in with a broken windshield wiper during a nasty…read morestorm. I was stressed because I had them installed at a shop a couple days ago but they weren't open to replace it and I had very little money. I was fortunate that they had one about to be thrown away and they were nice enough to give it to me and install it for me when they saw me struggling to replace it. Thanks guys!!!

Lyndsi was not only rude and apathetic, but when she handed me the wrong part that didn't fit my…read morecar, she motioned to her coworker and left the room and never came back. Terrible service. I get better customer service at the DMV. You've lost a long time customer.

I appreciate Deno helping me pick out and install a new battery. Nice to meet a genuine person in…read morethe automotive business.

I needed a battery first thing this morning and Magy was able to help me. She was fast and helpful…read moreand it was a pleasure being her customer. I highly recommend this store. Thank you Magy!

Do not seem to genuinely care anything about the customers. It is sad because Mercedes is…read moreA great brand this dealership does not represent the brand.

Recently traded in my car so my negotiation was both on the value of my trade in as well as the…read moreprice of a car I was interested in. I personally don't enjoy car buying experience. Checking cars out - yes, the whole negotiation and paperwork - hell no. The team at RBM made it transparent, quick, very professional. The process took about two days to complete as my trade in was out of state and I needed some additional docs to comply with GA requirements. They made this my best car buying experience ever. Not my first time buying a luxury vehicle so I know what level of service to expect, but this was a whole another level of professionalism and customer care. Highly recommend.

Friendly and helpful staff. Assisted me in ordering the correct parts. Explained to me how the…read moreparts were to be installed which priced to be very helpful.

Came here to get a replacement battery when mine died while under warranty. The employees were…read moresuper nice and helpful and got me back on the road in no time. The only thing preventing this from being 5-stars is that the store was understaffed. When I arrived, there was only one poor employee there trying to help about 5 of us in line. When another employee came in early, the working employee expressed his thanks that he had come in early so he could help him. The second employee, realizing he was a few hours ahead of his shift time, just went into the back to hide from the line of customers instead of help. The employee working actually had to call him up to help, to which he initially responded that "he wasn't supposed to be there then." While I get that from the employee who arrived early's perspective, at this point you're already there and customers have seen you, so why not just clock in and help the large line that had formed (at no fault of the employee working)?

They are not even worth one star! Called and talked on phone with person to set appointment for my…read morecar. They are open on Saturday and made it for 9. They even sent me a text at 8 am confirming the appointment in an hour. Car was badly damaged from deer so it was difficult and dangerous to drive but I made it there. They were NOT OPEN! Only one guy there cleaning up. Knocked on door and he did not have a clue on anything! This is after a verbal and text confirmation ONE hour before appointment!!! It was very difficult driving the car back home. Told Safeco insurance the whole story and to not recommend anymore. Was able to go to Gerber auto body. They were there!!! Don't risk it with Classic Collision! Terrible what they did to me!!!

They painted my Tahoe about seven years ago. It started flaking. I went back to see the manager at…read moreClassic Collision in Alpharetta. The company had sold, and there was no money left in the bank for warranty work. I would not recommend this company!

Great service, knowledgeable team, super friendly, and fast turnaround…read more Been here before and will definitely be going back.

This merchant is local to me and I have been going there for several years. They have changed…read moremanagers over that time. While they have tested my patience once or twice but have ultimately have made me a satisfied customer. My most recent experience was excellent. The current manager has gone above and beyond several times in addressing my issues and delivered great service. A new "front desk" person is a true keeper. He handled a difficult situation very well and left me feeling like I was an important customer. Great customer skills. I am sticking with them...

What outstanding and above " the call" service and professional folks here.!. I moved to cumming ga…read moredown the road from here. Found out I needed to move over a thousand miles away. My Lexus suv before this needed an expensive ac evaporator core. The nearest other dealerships were double $ and not helpful.. Sooner auto did the job for less with clear communication and Thought and saved the day! Plus they gave me a great deal on service ahead of the long trip! Thank you! Made the nightmare trip safely

Good with basic repairs. Have used them several times and prices were fair ...best to have apptread more

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Although we purchased our Escape Hybrid their, my first attempt at service had been a complete…read morefailure. Sometime back I registered with Sue for oil change. Then a friend said it was too early for an oil change. Called her back, left message - nothing. Talked to my sales rep and he agreed. Should be 5k. Asked him if he could cancel. Now 5k and wanted to register. Did reviews and Todd was mentioned highly. Called and asked for him. Held a bit and then heard "this is Kate." Ok, set appt. Set appt for 15th at 2. Well got virus on 9, so called the following Monday - yup vm, and asked for either the 23rd or 24th around the same tie. Got a vm with "Ok Friday." Well is that the 24th or the 17th??? Called back and left vm questioning. Nothing, but on the 16th got a vm message from Heather confirming my appointment for the next day - Fri 17th. Called and left message for her and nothing. Can't help but think if you try to make an appointment and you get this kind of "service," how will they do with my car - ouch. Moving along as there are other Ford service places. This type of situation falls upon management; poor management, poor service.