Brandy always provides excellent customer service with each appointment. She always answers all of…read moremy concerns. I am extremely satisfied each time I have scheduled a service on my SUV. I appreciate the coordination that she provided to ensure that I always have a pleasant experience. Sue A. & Syed E.

We had purchased 5 (five) vehicles from Nalley. After the attitude displayed by sales managers,…read moresalesman and the overall negative attitude towards customers or prospective buyers is now the way they operate sales and possibly service Cannot recommend this dealership or its sales and service

I dont like to leave an immediate review. Especially with a high end purchase. It's been a few…read moremonths since my purchase with Gravity Autos Roswell. The fact is, this purchase, has not only met my expectations- it has surpassed them. I absolutely love my new car. The buying experience, the friendliness by all employees, has melted my staunch negativity when it comes to a car buying experience/purchase. I would not only recommend gravity autos cars, i would encourage any potential buyer to not overlook such an integrity driven business. Thank you for being honest, friendly, and continuous in your care for those who have purchased vehicles from your establishment.

Very terrible way of communicating, the reviews are pretty accurate on this topic. I been trying to…read morereach someone about canceling my GAP and 360 Sheild that i paid for but there isnt any record of it with the warranty company. They will answer the phone and give you the run around then hang up the phone , seems like they are using caller ID to screen the calls. I filled out the warranty cancellation form that says someone will contact t you which is also a lie. The car i purchased is great also my salesman was great but what's happening now isn't cool. I'm you guys just want to deal with rich people that don't need refunds that owed to them maybe you should change who you sell to.

very kind service, going above and beyond for my situation. a little bit pushy about their warranty…read morebut overall seems worth it. additionally, they're eager to fix any issues that come up in the first 30 days of your purchase, free of charge! this was super helpful since i had a couple issues after i got my new camry. they're definitely committed to ensuring quality at this carmax location. totally recommend!

Writing this review solely for the care, kindness, and above and beyond customer service I received…read morefrom David. The moment I walked in to the Roswell location, David greeted me, took the time to start conversation, asked if he could be of any assistance while I looked at vehicles, and ultimately helping me in finalizing my vehicle purchase. I test drove two cars that day, David printed out and pulled up all the specs. As a young woman, he did not pressure me, but let me ask questions and take my time test driving and looking at the vehicles. I fell in love with one of the cars, but it was not four-wheel-drive and needed that. So back to the drawing board! Over the course of the following 2 1/2 weeks, David stayed in contact and helped me look for the specific vehicle in four-wheel-drive at Carmax locations across the country. I ended up finding a completely different vehicle at the Lithia Springs location and David helped me with the transfer of getting that vehicle and another that I was tentatively looking at moved over to the Roswell location so I could come in for a test drive and view the cars in person. His promptness and help was above and beyond! There was no feeling of pressuring me to just to get a car because I like it, but talking over logistics and particular needs made this an educational experience for me in a great way! I went in that day with my current vehicle, cleaned out ready to drop off to them to sell, and test drove both of these newly delivered cars. I fell in love with one that had everything I was looking for, and walked away less than two hours later with my old car being traded in and that money used as my down payment and my new vehicle being looked over and ready to hit the road! David made sure to follow up with me over the following weeks to see how I was liking the car, and if I had any questions or concerns. So in writing this review, thank you David for not being a salesman who wanted to take advantage of a young woman car shopping, but in making the experience exciting, educational, and left me feeling good about my purchase and investment in my new car!

bought a Genesis GV80 from Rick Case and couldn't be happier with the experience. I'm a pretty…read moredirect communicator -- I don't want to be sold or pressured. I want access to the cars, time to think through my options, and a fast, no-hassle buying process once I've made a decision. Kash, my sales rep, absolutely nailed it. He understood my style right away, gave me the space I wanted, and moved quickly when I was ready to buy. No games, no runaround -- just solid, respectful service. Huge shoutout as well to Matt and Gene in sales management. They helped streamline the process even further and made sure everything ran smoothly behind the scenes. What really stood out is how the entire team at Rick Case matched their sales style to my buying style -- which is the opposite of what you get at most dealerships. Highly recommend this place, especially if you appreciate a no-pressure, customer-first experience.

When I purchased my G80 I was sold on the VIP service etc with Hyundai's Luxury brand. All was good…read morein CA where I purchased the car, however since moving to GA I have received notices for two recalls. When I called Rick Case Roswell last year to schedule I was told that it would be six weeks before the first available recall service appointment. On the day of the appointment the dealership was closed due to the hurricane and I was told that I would have to wait another six weeks. Works schedules and life have interfered so this month I finally was able to schedule time off to drop the car off. When I scheduled I was told that they would have the parts for both issues and be ready to complete the work in one day. Well today was the day, dropped the car off and was told that they would be working on the two recall issues and call me later when they were done. Two and a half hours later I get the text message saying that they were done. I get a ride to the dealership and when I go pick up I was told that they only did service on one item and that they would call me when parts arrived for the second item. I say "wait, you said that you were prepared to do both items, what happened?" The service writer tells me that they have to inspect the vehicle first to determine if the car indeed needed the recall repair, and that my car DOES need it. Colossal waste of my time and they did not seem to care that it practically takes an act of congress for me to get time off. I felt dismissed, this was no where near the level of service that I was sold when I purchased my G80. The funny thing is that prior to the appointment day Rick Case Hyundai was sending messages offering to sell me a new vehicle while I'm there. I don't think that will be ever happening after my experiences with this dealership. Sorry to be so long with this review. No one at the dealership wanted to take my phone call so maybe someone there will see this and pass it along. Based on other reviews here, I kind of doubt that they will even care.

Excellent service from parts department, Luis was specially helpful, fast , knowledgeable and…read moreprofessional . Great experience overall.

The absolute WORST!!!! DO NOT GET YOUR CAR SERVICED HERE. Went there to get my A/C checked, half of…read moremy vents were blowing hot, the other half cold. Left it there for two days, they told me that my ENTIRE A/C system needed to be replaced, quotes me $5,600. Then, when i picked it up, ALL OF MY A/C VENTS BLEW HOT AIR. The small amount of A/C I had left was gone. I essentially paid them $200 to mess up my car even more. I then took my car somewhere else, and they fixed my car for a total of $400. THIS SHOULD BE ILLEGAL. I WOULD GIVE 0 STARS IF I COULD. Jamari if you're reading this, you and every tech that worked on my car should be fired. ABSOLUTE GARBAGE SCAMMERS!!!!

I purchased a new Jeep Rubicon from Palmer in Roswell aprx 3 months ago. After the purchase was…read morecomplete our sales rep Tony White let us know, he was going to give us free oil changes as a courtesy for purchasing the vehicle. Now it's time to get the oil changed so I called the jeep dealership closer to my home, and they told me this "free" oil change would not be honored at their location. So, I called Tony at Palmer and he said oh yea Chrysler just pulled that deal right out from under us and we can't honor that deal either. At the end of the day it's just an oil change but be careful with what they (slippery car saleman) tell you to get you to purchase the vehicle. ALWAYS GET THE DETAILS IN WRITING!

Our jeep was making rattling noise on the back, we brought it to have is checked and fixed. turns…read moreout the glass was not well positioned. they bill us for $580 which represented 2.4 hours of work. I do not condemn them for spending 2.5 hours on such problem but on billing us $232 / hr for such a simple fix.

Nicole helped me find my new car a couple months ago after my previous one was totaled in an…read moreaccident. She was incredibly kind and patient and helped me find the perfect car to accommodate what I now need in a vehicle. She was respectful of my budget and helped me even be able to look at a few cars at other nearby dealerships to make sure I found the perfect one! After that, Min in finance helped me get set up with my loan and it was the best experience I have ever had with the auto loan process. He was nice and informative, and he really did help me to get an excellent deal. I came in with a pre-approved interest rate from a credit union, and he was able to find a loan servicer with a reasonable term offer that matched the credit union's interest rate offer. Additionally, the finance process felt very efficient and I was out of the dealership much faster than I had anticipated. I would absolutely recommend coming to Nalley Toyota of Roswell to buy your car, and ask for Nicole and Min! Tip: I think they're both so good at their jobs they typically get to work the earlier shifts, so I would recommend coming in to the dealership in the morning if you can! :)

useless place especially the guy Chris made us wait for no use and didn't even bring the stuff he…read morewent to get never go to this place

I recently purchased a 528ix I was satisfied with the…read moreservice I received the staff worked with me to get the deal I was pre approved for my loan but I still had financing problems which they assisted me with Alm buys cars from auction so as a customer looking for a car needs to do a little research My bmw had a factory warranty and car fax is available to anyone as long as you have a vin number I read previous reviews about the dealer car fax not being accurate about to purchase a vehicle you can get your own for a small fee.. do a Little research look at the cars.. If you want keys mats better tires ect u need to ask for them and have them before u sign on the dotted line My sales person gave me 2 sets of keys manuals I asked for mats he said he would look for bmw mats He couldn't find any so he gave me new generic mats .. Thanks.. The only complaint I have is my car is missing a feature that I would have liked " proximity remote door/ trunk opening.. I took the car to the bmw dealer the next day for free scheduled maintenance.. It was a total win win for me..

They will get you into the dealership with great deals but don't tell you about all the ad-on…read more They put on a 995 charge for paint repair if you get a scratch. It was a waste of my time. I bought somewhere else for same make, model and year with lower mileage and saved myself 1600.