WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer…read moreservice experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate.

PET SUPPLIES PLUS -- GOOSE CREEK, SOUTH CAROLINA 208 St…read more James Avenue, Goose Creek, SC INCIDENT: AUGUST 22, 2026 I never imagined trying to resolve a complaint about three bags of dog food left in my driveway in the rain would end with a manager putting both middle fingers near my face, repeatedly flipping me off, repeatedly telling me to "get the f*** out," and employees coming outside toward my vehicle while I was calling corporate. My order had specific delivery instructions, and I have the screenshot: "FRONT PORCH ONLY. Do NOT leave in driveway." It also instructed the driver to open the middle gate and stated the dog food MUST be on the porch. Instead, all three bags were left in my driveway. It rained, and I came home to three soaking wet bags. I called the store that night and spoke with Cinder. I was told the issue would be passed to a manager. I never heard from anyone. I also called and messaged Lori, the franchise owner, with no response. I eventually contacted corporate. On August 22, my birthday, I went to the Goose Creek store and spoke with manager Sheldon. He repeatedly insisted the instructions "weren't on the ticket." I showed him they appeared on MY order and explained Cinder had said there could have been a glitch. That was what I wanted investigated. Sheldon also told me it was our responsibility to contact Uber. I didn't choose Uber; Pet Supplies Plus did. Adam at Pet Supplies Plus corporate later confirmed to me that Uber is the delivery service they use and told me the store is supposed to handle the issue with its delivery service, including a replacement or refund. Instead of investigating, Sheldon became hostile and said words to the effect of, "I know you. You always come in and fing complain." He then put both middle fingers up close to my face. THAT is when I pushed the cart away. Yes, I became angry and called him a "f*r." I'm including my reaction because I'm telling the whole story. Sheldon continued down the aisle, repeatedly turning around and flipping me off. While I walked toward the front door, he flipped me off again and repeatedly told me to "get the f*** out of the store." He then accused me of following/stalking him while I was literally walking toward the FRONT DOOR after being told to leave. I even asked the cashier, "Isn't that the front door?" I left. That should have ended it. I got inside my vehicle and called corporate. While I was speaking with Adam, Sheldon, Kristina the groomer, and other employees came outside toward my vehicle. Sheldon went behind my vehicle and appeared to be taking pictures/video. To be completely accurate, Kristina and I did NOT have a verbal exchange. She came extremely close to my vehicle and, from what I observed and could read from her lips, I recall her saying words to the effect of, "Why don't you get out of the car, f****r?" I did not respond. I stayed inside my vehicle and continued telling Adam what was happening. I also heard another man in the background, sounding extremely agitated, making statements about wanting to kick my ass and kill me. I did not take that lightly. Having multiple employees come outside after I had already left and approach my vehicle felt like intimidation. I was concerned for my safety because I had no idea how far this might escalate. Let's be clear: I had already left the store. I was sitting inside my vehicle. I was on the phone with their corporate office. Why did multiple employees need to come outside after me? And what started all of this? Three bags of dog food. My order clearly stated "FRONT PORCH ONLY. Do NOT leave in driveway." The food was left in the driveway, it rained, and the bags were soaked. A simple customer service issue escalated into a manager putting both middle fingers near my face, repeatedly flipping me off and ordering me out, followed by employees coming outside toward my vehicle while I was speaking with corporate. People considering this location should also look through its Google reviews. There is another review involving Sheldon with a recording/video. Don't take my word for somebody else's experience. Read it, watch it, and judge it yourself. Pet Supplies Plus corporate has been made aware of what happened. Adam was on the phone with me while the situation outside was unfolding. Customers deserve professional treatment even during a disagreement. Once a customer has been told to leave and HAS LEFT, there is no reason for a customer service dispute to continue outside around that customer's vehicle to the point where the customer feels intimidated and concerned for his safety. All of this could have been handled with: "We're sorry. We'll contact our delivery service and replace the damaged food or refund your money." Instead, somehow we ended up here. Absolutely unbelievable.

I was SO happy with the grooming services at Dolittles in Nexton! She made my dog feel very safe…read moreand provided excellent service! Up at the front, it was very clean and we got some great dog treats. The front desk staff could be a little more friendly though.

My favorite pet store for quality dog food for my big dogs. It's so hard finding good dog food with…read moregood ingredients in it and if you do they're mostly online. Dolittle's carries some of these brands which is awesome ! They also offer military discount , you show your ID once and they put it in the system so no need to show them every time ! I'm in and out quickly, great selection and friendly staff. Highly recommend!

I came to purchase a few birthday treats for my dog. Great deals on chew toys. I was able to…read morepurchase 2 small/medium sized toys for $10, amazing deal! I also purchased some adorable birthday treats from the bakery section in the front of the store by the checkout.

They desperately need a new owner or management or a miracle. This place is a mess! The cats looked…read moresad and their litter boxes stunk, half the fish were dead, and nobody was there when I went. The other day I was going to get some fish. After 20 minutes looking for an employee I just gave up. It's Incredible that somehow management has made the store even worse than Petsmart's animal care. Sad! Not worth visiting if you care about animal welfare because you will be disappointed. Edit: an employee told me the owner is actively hostile towards the gays ad as an older gay this tracks! What a shame. Gays are the best with animals!

The groomer consistently provides exceptional service, and our pet adores her. Her performance is…read moreconsistently outstanding.

Got my kitty Cotton (now Luna) from there 5 days ago and she's the most amazing kitty ever and it…read morewas a quick and easy adoption. They have cats from Dorchester paws there to get them adopted quick ! They don't know much about the cats or their background so if you do want to adopt from them make sure you do contact Dorchester paws to learn all about them in detail ( specifically medical records). They don't have a great variety of things but they have all your basic needs and I'm pretty sure there is grooming !

The quality of this strong birdbath is put to good use. Waste fee bird seed is wonderful..read more

Richard and David…read more Those guys made my trip to buy birdseed a pleasure. They actually wanted to help me. At a time when we often feel overlooked they were a pleasure.

Calling and setting up an appointment for 2 80lb Golden Doodles was easy...and dropping them off…read morepresented no problem.... The explanation about hair matting Was helpful.... I received the call that they were ready and when I picked them up they explained what they did and why..... They seemed to be knowlegible and did all they could to help me understand.... Great staff!!!

DO NOT TAKE UR DOG TO GET GROOMED HERE !!!!!…read more Dropped off my dog to get a bath and to get deshedded . She's medium sized and not fluffy what so ever , she was there for 5 hours we ended up having to go up to the store. Soon as we got there they said she was ready and they lost her pet card and didn't know who she belonged to or what her name was !!! While I was waiting for them to bring her to me they sat on instagram scrolling lol . I have no idea how long my dog was just sitting in a kennel . We called around the three hour mark to simply CHECK on our dog because that's our baby !! A rude older women picked up the phone and reminded us that they will call us when they are done . Gave us 0 peace of mind what so ever . We will not be coming back and we are extremely disappointed .

Always a great experience! We've been bringing our rescue pup, Gracie, to Petco for the past six…read moreyears, and she has always been treated with kindness and genuine care. For years, this was where she received her routine shots and Simparica Trio every six months, and the staff consistently made her feel comfortable and welcome. In October, we transitioned her to a full-service veterinarian after noticing symptoms that a shot clinic couldn't address. Even so, Petco has continued to be an important part of her care and well-being. The recommended food options have helped tremendously with her allergies, and every visit feels like a positive experience for her--she always gets to make new friends, try new treats, and pick out new toys. On our most recent visit, we purchased Merrick Beef, Bison, and Sweet Potato dry food, and I'm truly hopeful it will continue to benefit her as she turns 7 this April. We also picked up Blue Buffalo wet food, choosing the Porterhouse and Filet Mignon pâté flavors, which are perfect for her small teeth. Every product recommendation feels thoughtful and well-suited to her needs. Recently, our veterinarian discovered that Gracie has a heart murmur, so we're doing everything possible to keep her healthy and comfortable for as long as we can. It was an emotional time for our family, so of course we spoiled her a little--with treats and even a new pet fish "brother." I picked out a stunning royal blue and red Delta Tail male betta fish who is perky, active, and absolutely beautiful. I also found a hydroponic tank setup so he can peacefully coexist with marble queen pothos clippings, which is both functional and visually gorgeous. I have 125 plants inside our home so selecting just the right plant took me a few days. Lol... I highly recommend the Petco North Charleston location. The staff is knowledgeable, compassionate, and truly cares about both pets and their people. Whether you're managing a senior pet's health needs or just adding a little joy to your home, this location delivers every time. Staff interaction 5/5 Cleanliness of store 4/5 Parking 5/5 Prices 5/5 Store Vibes 5/5

I usually stop by at Petco for their Walk-Ins grooming services; however, at this location I have…read moreyet to find a time where the techs are available to do a nail trim. I have stopped twice, once in the AM and 3:30PM. When I stopped in AM, they did try to fit me later in the day but I wasn't available to come in. When I stopped in PM, they told mw they couldn't do any services THAT day. I would try to call ahead of time before stopping in so you don't waste your time.

A great close place to home to take my dog to get his nails trimmed and to get him washed in a…read moresingle big tub with shampoos provide provided. Tons of farm traits like duck feet and chicken feet which my dog loves are found here also..

If you are in need of a fresh clean pet this is an ideal location. They offer two options either…read morestaff grooming or self grooming. The self grooming is really reasonable. The room is large enough for any size dog. I was able to wash a 150lbs foster "pup" with ease. There is a large raised bathing area to avoid "killing" your back. You don't have to worry about trying to lift your pooch as there is a ramp for access. They provide all the needed bathing essentials, from towels, a waterproof apron, and various natural soaps, shampoos, and conditioners, and towels. If your dog isn't afraid of loud noises there is also a blow dryer available to assist with drying your dog. Once you finish your can treat your freshly cleaned friend to a large variety of treats. All the treats are organic and reasonably priced.

I took my dog for a photo with Santa. We were in and out within 15 minutes. The staff were very…read morefriendly to my dog as well with assisting in getting a great picture of her taken. The line went quick. The store itself was clean and stocked with many supplies.

if you are a fish keeper, pleaseread this. NEVER go to the store. Not trying to be a vegan of any…read moresort, but the first thing you see as soon as you walk into the aquarium section is all the fish are in horrible environments and the tank haven't been cleaned. Anyways, other than that, I asked the manager (because he was the only worker in the store other than the lady at the register) if you could help me get a couple of fish to which he like mumbled sure. Anyways, he went back there and he scooped up the three goldfish I wanted in a Koi. I had the goldfish in one bag in the koi in the other. So I bring the bags to the lady at the register who looked like she was on drugs, (she was probably 40 but looked 90) TO WHICH SHE THEN KNOCKED MY BAG OF GOLDFISH ON THE FLOOR AND DIDN'T EVEN COME AROUND TO PICK IT UP. I PICKED IT UP OFF THE FLOOR AND brought it back to the manager to get re-bagged and then I demanded a discount because my fish were not looking so good and I got a 10% discount like that did anything it took like two bucks off. But honestly, this is just sad and should never happen. Also, the lady who did that was getting an attitude with me like I was the one who just clumsily almost killed a a live pet and she didn't even care. If you live in South Carolina, please just make the road trip to the PetSmart in Sumerville. The people in there actually know what they're doing and are usually really nice.