I have used Ocean Tans for the past few years while living in the area. They have good deals on their spray tans ($5 on Thursdays most of the time). This past year, I bought a membership for their tannings beds. When I went to cancel my membership because I was moving, they let me know that I would still be charged for the next two months even though I cancelled it and would not physically be able to use the membership. You can't cancel your membership before the first billing period, and then after that it still has to be 30 days before the next billing period. Because I started my membership in the middle of April, they couldn't/refused to cancel my membership until after May 1st (for no actual reason other than the fact that it's a "rule"), thus, conveniently, making it not in time for the 30 day rule, causing me to also get charged for all of June. This is completely ridiculous, and obviously a rule their corporate offices put in place to scam people out of money. There's no reason someone who cancels their membership in April should still get charged for two full months after that. This is a horrible way to run your business. I ended up having to cancel the card the membership was on. I'll never go to Ocean Tans again or recommend them to anyone. Go across the street to South Beach.
Edit - I'd also like to add that the manager on duty while I cancelled my membership (you HAVE to cancel with a manager - more rules to make it harder for you to cancel) was EXTREMELY rude. She could tell I was visibly upset and was very rude to me and made no effort to be polite at all. She showed no tact or professionalism whatsoever, I can't believe she is even a manager.
As for the rest of the staff there, most of them are nice and will answer questions for you when you ask them. However, for a tanning bed place where you are dealing with potentially permanently damaging machinery, they should be more thorough in making sure that you're choosing the right type of bed/amount of time. Luckily, I've used tannings beds before so I know what I'm doing, but if I hadn't, they would have let me do whatever time I wanted without any guidance at all. They should definitely go out of their way to ask if you're first time tanning, what the recommended times in the bed are for your hair color/complexion, instructions on how to use the bed, etc. At the very least, they could definitely try to be more helpful in general, even with the spray tans.
SAFETY - The first time I used the bed, they never had me sign a liability waiver or checked my age at all. Also, I only got checked for my eye-ware about 10% of the time. read more