Looking for a place for Dad with onset of dementia this location was a mid-way point between my…read morebrother's and my home. Went online to schedule an appointment after surfing their website which looked great! Someone contacted me within the day to schedule a date and time. A couple days prior to appt she called to remind me and gave some info on where to park and where to check in. Appointment went smoothly - met with sales manager, Jeffrey Fishman, and he really knows how to explain things, address concerns, follow up on current info, takes the time to make sure all our questions are answered satisfactorily. He has been very patient with us in securing the right space for Dad and checks back with us on any changes we should be aware of. This branch of the Plaza is beautiful, spacious, very clean and I love the wall to recognize military veterans with their pictures and service. The rooms are a nice size, nicely appointed and the shared rooms are spacious with a nice little entry area as a sitting room. Plenty of things for them to do with a shuttle service for excursions and also covered parking for residents. The residents all looked happy and content, the overall vibe was positive from staff and the dining area with the chef's menu was outstanding! We haven't made a decision yet because Dad needs to see the place for himself, but we wanted to write this review because of the way we have been respected during this difficult process of entrusting Dad to others and the kindness of Jeffrey Fishman.

My sister and I went to visit a family friend there and after walking we went through the lobby and…read morewanted to have our picture taken with the three of us. I asked a young lady who was just standing outside of the front desk to take a picture and she looked at me and said she was busy...what, standing around??? So she asked the lady behind the desk who was busy answering the phones and assisting a couple at the front desk and that lady replied she was busy at the moment. The young lady then said she would take our picture...made us feel uncomfortable and not wanted around! We were thinking of maybe staying there in a few more years, but now we may have to think about it.

Having to place your loved one in an assisted living facility is one of the most difficult decision…read morefor a family to make. The process is stressful, emotional & can be overwhelming! There are so many options out there & finding a facility that is the right fit for your loved one is so important. Our family had to make that heart wrenching decision to place my dad in an assisted living facility & after looking at many options & visiting many facilities we first placed him in a large facility that was very nice, staff was nice & looked like it had all the bells & whistles...after about 4 weeks & many reasons later we knew that it was not a good fit for him & we needed to move him...he needed a smaller more home like atmosphere with more individual attention. A friend suggested Kina'Ole in Kaneohe & we arranged for a tour with the owner Beth. From the very moment we entered the beautiful gated property we knew this was the place for dad...it was exactly what we were looking for! The grounds are so beautiful & well taken care of...3 separate homes on the property with beautiful trees & flowers everywhere...nice paved walkways & even a few chickens running around with their baby chicks...my dad loved it!! We decided to place him there & it is the best decision ever!!! Dad's house has 8 rooms...each resident has their own large bedroom & private bathroom which we could decorate however we wanted too...so it could feel like home for him...theres a large living room/common area where the residents have their daily activities & delicious home cooked meals & where they can just relax together on their own recliners & watch a movie together & have a snack. There's lots of staff to help out & to care for dad & all the residents...the entire staff at Kina'Ole are amazing!!! They have made the transition so easy for dad & our family & to watch dad immediately feel welcomed, comfortable & relaxed there has been the best feeling in the world!! Dad loves to be outdoors & take walks & the staff will take him outside twice a day for a nice long walk or whenever he'd like one...they truly care for the residents as though they were their own family members! Dad told me that he "feels spoiled" there cause they all so attentive & take such good care of him! I almost cried hearing him say those words because I knew we had found the perfect place for him!!! He is thriving & happy & so are we!!! We now don't have the constant worry we had before...we know that everyone at Kina'Ole makes it their priority to care for dad's physical & emotional well-being...we finally have peace of mind The icing on the cake was last week I got a text message for Wehilani (head nurse in his house) & she sent me pics of dad out & about with his housemates enjoying the gorgeous grounds & having fun with his new friends. She shared with me how his week went...how well he's adjusting, how his appetite has been, how he's been sleeping (great) & just a report of his week Kina'Ole is a hidden gem & our family feels so blessed to now be part of their ohana!

Aloha Let me just…read morestart off by saying BEAUTIFUL. As soon as you drive into this beautiful private property you're surrounded with such a spacious and safe environment. KinaOle has 24 hr caregivers, monthly outings, music therapy with Maria, movement therapy and art therapy. When going into the homes each room is so spacious and has its own private bathroom. The staff are so welcoming and brings Aloha to the front door. These are not your typical CNA/NA's they're mostly all local young ladies and gentlemen that grew up here on the islands and treat our loved one like family. Home is where you make it, and KinaOle felt like home to me. I would recommend everyone to come down and take a tour at KinaOle Estates.

I really appreciated the care and compassion for my mom from the entire team. They treated her…read morewith respect and kindness and gave our family peace knowing she was truly cared for. Thank you all for everything!

Palolo Chinese Home (PCH)…read more Responsive and kind staff: Staff members are prompt in responding to resident needs, smile, and show kindness and compassion. Good food and dining experience: the food is taste and nutritious with the flexibility to accommodate dietary restrictions. Chef Aaron Love was former chef at Sheraton Waikīkī hotel. Cleanliness and environment: the facility is clean, comfortable environment. Facilities and rooms that are well-kept. Engaging activities and amenities: A wide variety of activities, such as arts and crafts, physical therapy, and socializing. Family satisfaction: I feel less stressed because i know my grandmother is being cared for. My 102 year old grandmother has had very positive experiences with the adult day care, rehabilitation facility, and long term care facility. Darlene Nakayama (CEO). Cheryl (admissions) Jessica (social worker) Justin (fiscal office) Dr. Tamura (in house) Nurses in harry wong hall PT and OT Maintenance staff Are all AMAZING!

When I found out one of my dear friends who I used to play mah jong at her house moved into a…read moresenior living community, I knew I wanted to visit her. I called her daughter to confirm she's now at One Kalakaua Senior Living (OK) and was provided with the room number, along with check in procedures when going. Located at the corner of Young St and Kalakaua Ave, OK opened its doors in 1997 where they offer units for people 55 years or older to purchase and live in. They also provide a cafeteria and cleaning services to assist the residents. I was fortunate to have found street parking as my friend and I went on an early weekday evening. There were just a handful of visitor parking where all of the stalls were occupied but one and luckily my friend snagged the last stall in front. Prior to entering, there's an iPad on the wall where all visitors need to register your information. As you enter the doors of OK, the receptionist confirms your registration and then with the information you entered in the iPad, a sticker is printed and you place it on your chest. This was a first time for the both of us so we asked the staff we were visiting our friend and gave the room number where she immediately blurted my friend's full name. Seems like she's well-known here and have many visitors. It's been over 30 years since OK opened and I was quite impressed they keep up with maintenance as I found OK to be modern and well kept. I noticed the tropical floral arrangements and plants, which gave the facility a bright and welcoming ambiance. My friend's unit was a good size for a one bedroom and it was well kept. The unit was in the midst of re-painting. She mentioned the cleaning services offered, where it's convenient and worthy of the fee but didn't say good things about the food. She's a foodie and loves Chinese food. We used to have potlucks where I was responsible of getting the food and a couple of times I cooked at her place. She's got a refined palate for sure. Overall, a very impressive first visit at OK. The residents who I casually bumped into seemed happy and content, just like my friend who is happy to be living here at OK.

One Kalakaua is a beautiful senior living facility. It is located in the heart of town across the…read morestreet from Foodland. It's really a beautiful building which has many activities for seniors, a pool and jacuzzi, library, salon, and fitness room. Residents own their own condos which is different from other senior living options. We came by to visit a friend and were able to dine with them in the dining room on the first floor. The hostess Fely was a bit rude, but after we checked in everyone else in the main dining room was extremely pleasant and accommodating. Dinner started off with a trip to the salad bar which was super fresh. We then had the soup of the day which was the Manhattan clam chowder followed by your entrée of choice, vegetable, starch, drink and dessert. I had the ribeye steak, French fries and spinach. Dessert was Kona coffee ice cream. The food here is quite good! Several steps up from food typically that would be served at a senior assisted living facility. Essentially like restaurant quality!! Really! I was actually pleasantly surprised.. Definitely a really nice place to live for seniors.

Came here for a tour with a friend. Wow. So totally…read moreimpressed. It's very high end... like a resort for seniors. Minimum age is 62. There is approximately 6 hours waiting list! That would say something! Everything was clean and organized. Staff were all friendly. Wonderful facilities and lots of activities. Beautiful grounds to walk around the gardens. They have a pool too. The food at the restaurant was amazing. I had the best ever crab crusted salmon. Totally impressed. I wish my friend would move here already because I'd visit him regularly just to eat at the restaurant! Hmm I wonder if I could come here as an outsider just to eat at the restaurant. I think I'll retire here someday...

My parents live there, everything was excellent until they got a new general mgr. He is not for…read morethe residents, it's sad. They use to be 5 star by far.

A lot care and intention goes into providing a healing environment for the myriad of human…read moresituations seeking care. Aloha Nursing and Rehab Centre answered all of our hopes for the care and rehabilitation of my husband. Every aspect of care was provided in a facility that shows excellence on all levels. Not only the staff at all levels showed skill and pride in their areas of service, the atmosphere of positivity is constant. The cleanliness is top notch, and above any experienced elsewhere. The meals were multiple choices to suit tastes, diets, abilities, etc. The activities are plentiful and fun, as well as visiting entertainment. The Physical Rehab staff are excellent and skilled, and in concert with the nursing staff, provide the essential components needed to bring recovery and healing. Dr. Beh was extremely empowering and personable. Thankful! ALOHA permeates every aspect of this facility!!

Took very great care of my mom, even after the fact she came home. Checked up on her, very nice,…read morethey deserve more pay for treating others the way they do.

Hale Ho Aloha is a wonderful place for your loved one. My husband has been here for 4 months and…read morethe staff ( the administrators, the RNs. LPNs, CNAs, the activities people, the dining room workers, and the housekeepers) are amazing!! Everyone is attentive, caring, kind, resourceful, and ALWAYS positive and upbeat!! Never once was my husband or I ignored. They are there to make the residents as happy and comfortable as possible. My husband had been in two nursing facilities on the mainland after an accident and surgery, so we can attest to the superior quality of Hale Ho Aloha. We couldn't be happier with our choice.

This is the worst place on the island. The care is awful. They just want your money. They don't…read morecare how your loved one is treated. If you want your loved to die sooner this is the place to go!!! giving one star is being generous and that's only because I had to put a star there to post a review

We LOVE The Plaza at Punchbowl! It's been almost one year since Mom, 99 years young and still…read moreactive, moved onto the Assisted Living floor. She sleeps and eats well there with delicious meals and snacks. Her table mates at meals have given her unexpected positive socialization and new companionship. The staff go out of their way to pair her with the right table mates. The staff from the Nursing team to the RCA aides, the activities facilitator @Teresa, the Holoholo bus driver @Daniel, the concierge team with @Tisha - they all know Mom's name and status and are so friendly with her. Whenever I visit with her and take her out, she is happy and enjoys being on the steady meal and activities schedule at The Plaza. It's been so good for her mind and memory. She even gets her hair and nails done there! Such a fun activity for her. And the concierge desk arranges for this and the hair stylist even called me to see what schedule would be best for Mom so she could get her hair and nails done before her birthday. The team we've experienced so far have gone the extra mile from calls at night for special needs, to pulling me aside to tell me funny stories with Mom in activities. These are genuinely caring and professional people she has interacted with. They are not only polite but are fun and seem to enjoy their jobs and the residents. Honestly, we've been pleasantly surprised not knowing what to expect when making the transition from her home of and independent living over 61 years to a facility like this. At first, it seemed a bit sad. But my sister and I realize now that the initial transition was natural because it's an acceptance of her stage in life and being with her peers. Now, I feel so happy to be at The Plaza. The staff know my name and are so friendly with me, too, and very helpful in guiding me on what to do. It's really been a blessing for Mom and our whole family. I think she is getting better care than what she could get in her previous home with an at-home caregiver. More socialization, new brain activities, and a safe space to walk around and go to exercise classes. Mom also LOVES popcorn and movie day. For Mother's Day she had cookies and sandwiches and tea in the afternoon which was perfect desert time for her after our luncheon out. We love the Sagely app that helps me and my sister know what activities she attends. There are photos sometimes and this helps us see her in action. it is awesome to get same-day updates on what she is doing! I think this all comes from the kind and professional leadership of the lead administrator, @Cherie. We thank her every chance we get for making this transition easier. Since Mom is safe and happy, my health as her primary care giver has gotten excellent again! Mom, The Plaza at Punchbowl, my sister and I make a great team! Thank you again @Cherie for going the extra mile and caring for these kupuna as well as the care you show for your team.

If I could do a 2 fold review this would be it. My dad has…read morebeen at the Plaza Punchbowl for 9 years and our Ohana was very happy with him living there. The daily staff, nurses, concierge, head of nursing, physical therapist, aids who assisted him were the best. I always complimented the Plaza Punchbowl when family and friends inquired how he was doing and how we liked the Plaza. The staff was always accommodating and communicated with me. I don't know if there is a direct correlation with the way upper management handled my dads last month at the Plaza and/or when Ray (head of nursing left in December 2019). I always felt a sense of humanity, calmness and a great family unit/atmosphere with Ray during the last 8 years, ......as my dad called Plaza his home. The reason I'm disappointed and writing a negative comment is the way the management staff made us feel after 8 years. No compassion and the exit was cold... No warmth ...no human interaction.!!!!!! Sad Another incident during his last week was: -I.e. handling my dads return from emergency to the Plaza at 1:00 am in the morning. In all the scenarios " im stating how each was handled and how management made you feel". No compassion and warmth.