They don't care about the kids they are there to receive a paycheck only. My child was sick from the start of going to this place to when we were able to get another preschool. This was the only center in the area open at 530 unfortunately. They hire young kids that you and I would question their parenting skills and life choices and they are the ones watching the kids. Several times went to pick up child and it was close to 100 degrees outside and my child was red faced and was dehydrated. I had to tell them to make sure he had water. Several times I would pick him up and he would have dirty diper. I finally said something about it and they would change him when I got their. Chips and salsa for a snack on a regular basis. Totally unacceptable. They are lazy and do the bare minimum. They put on a show when parents come to pick up the kids by putting on contemporary soft music in the lobby area and put a bowl of apples out. This place is a joke and they should be shut down. read more

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My daughter started going to Ocotillo Kindercare when she was 2 and was in Ms Susan's class. I was so nervous handing over my child to daycare but Susan and the rest of the staff really helped us with the transition. They are open from 05:30 to 18:30. They are the only daycare in the area that has hours that work with my extended shift work. My daughter is now 5 and back to having Ms Susan as a teacher again. She's transitioned through 4 rooms and will be heading to elementary school in July. We plan to us the after school program then too to ease with the transition of a new school. My main requirements when we chose Kindercare were that the hours fit within my schedule - my daughters safety - her happiness - and her intellectual growth. I have always felt my daughter was kept safe. When she was still in diapers she was always clean and never rashed. This was a concern for me because of her sensitive skin. For the most part she was happy, but like all tiny humans she's had great days and grumpy days. If I had a "wish list" for Kindercare it would be for more structured learning. Although, I can honestly say she's learning and growing being there as it is now. I feel confident that she is prepared to start Kindergarten in July. The staff has been so friendly during drop off and pick up. I always feel like they genuinely like my daughter. I really appreciate that when I have had a concern and raised an issue that I was taken seriously. And I saw immediate results or they let me know the next week what the findings were. Ex: Speed bumps in the parking lot, Bullying, Poor class content, etc. They even sat down and talked with me when my FIL was going through the Stage4 terminal cancer and I was feeling overwhelmed. I was a little surprised when I saw the poor reviews today on yelp. I'm not affiliated or friends with anyone at Kindercare, I just genuinely like it. I have always felt confident and secure having her stay there when I have to work. We love our "daycare family"! They are such a huge part of our life. read more

I LOVE my KinderCare! I've been bringing my daughter here for the last 2 years. Crystal and Rochelle are fantastic, and my daughter loves it there. You can tell that they really love what they do. I highly recommend this daycare facility read more

My daughter went to KinderCare since 2 months old over 8 years ago, now my 2 years old son goes to Ocotillo KindCare as well because we trust the employees and the management here. During Covid, to protect the children and the families, Ocotillo Kindercare checks kids temperatures before allowing kids to be dropped off and even the pens we use are sanitized for every use. KinderCare now has the new app where we can watch our kid learn, play and all the activities he does everyday. When my son gets home, he will "sing" the songs he learnt from school and say some new words that I know he must have learnt from school. Thank you to all the staff members for all you do for the kids and our family. It's much appreciated. read more

My son went to this Kinder care from the time he was a newborn until he turned two and unfortunately we had to move! This is by far one of the best childcare facilities that we have experienced. I left him every day feeling confident that he was being loved and well cared for he always loved going to school and all the teachers are amazing as well as Crystal and Rochelle they answered all our questions and happily greeted my child every day and made him feel at home and loved! I highly recommend this facility you won't be disappointed.' read more

If I could give this place zero stars & still get the post noticed I would. If you rate it with no stars the review is not visible. DO NOT bring your child to this place. They put on a great show, GREAT show. 1. I dropped him off one day to find a strange old man in the room with the helper. When I asked who that was I was told it was one of the parents grandfathers. This was in June of 2015 & I'm still waiting to hear back as to who the hell he is, why he's allowed around the kids. I mean I don't know what type of background check was done on this man. 2. My son fell many times & I never got a report. One was so bad I ended up at an urgent care the following day. He had a groin sprain which was discovered after x-rays, evaluation by the Doctor and probing my son as to what happened. 3. They allowed him to wear wet backward shoes all day after water play. THE WHOLE DAY! I even packed him a change of clothes and shoes. When questioned they responded with "we told him not to jump in the puddle"....REALLY?!? DO NOT bring your child here if you value your child's safety and overall wellbeing and happiness. If you don't believe me I have all the paperwork and will gladly meet you in Chandler and show you. Please value your child's well being and do not send them here. read more

I would NOT recommend this particular Kindercare to anyone. It seems like the director and assistant director cares more about friendships with certain employees than they do your child. Teachers are on cell phones all the time, My son is now 5 and has not learned much there. They run the preschool area like a daycare, kids have no structure. He reported that a teacher (Susan) hit him, and ever since then that teacher Susan has tried to make my child out to be this horrible child. She retaliated against hime in made the kids and staff do the same. She tried to manipulate the situation by amplifying all of my son's mistakes and speaking it infant of the kids. In his own little way he begged me not to go in her class room in the end. I did not want to remove my child due to a change in environment but after multiple attempts to try to resolve the situation the assistant director Krystal looked at me and said "What more do you want". When she said that it let me know my child is in the wrong place and THEY DO NOT CARE. They have accused my son as being aggressive and disruptive, he has been in a new school for 2 weeks now with no reports of this. I asked them can I sit in on a class to see this behavior, it was denied! I asked them are there certain things that trigger the behavior they are reporting they denied it at first until my son told me stories where a child punched him in the stomach and he cried, and the teacher did nothing but make my son go sit away from everyone. No teacher ever reported this to me. another child did when I walked in the classroom. My son told me kids took his toys and hid them in their shirt, so he tried to get the toys, instead of the teacher helping she took the toys from my child and he felt punished. There are so many unfair stories, now that I look back I should have removed my son sooner. I chose Kindercare bc my daughter attended one in Paoli PA and it was wonderful! However this particular location is NOT a Kindercare, they do what they want in there. I would highly recommend the owner look more into this situation. It seems like a group of friends watching kids, not teachers and directors. It saddens me that Susan was able to get Rachelle and Krystal to treat my son like an outsider because he reported her horrible behavior of hitting him. Rachelle the director even called me the day it happened and said my son yelled out "Ouch your hurting me" I reported it to the regional director and he to seemed like he didn't want a problem, and instead of assuring me told me to look into other schools. He said he would investigate and never called me back, I had to call him back and one of his comments was "Our teachers hardly make any money" as if that is suppose to make up for my son being treated unfairly. After all was reported They outcasted my son daily, pulling him from actives, sitting him in the office while other kids went to play. who knows what else went on, this is just times I walked in on. Since leaving Ocotillo Kindercare My son is now thriving, feels happy, has not "hit" anyone, and has learned so much in this new school in just two weeks. I wish I made the change sooner. Parents go with your gut! I do not want this to happen to other child. read more

My daughter has attended KinderCare on QueenCreek rd and Dobson for over 4 years. When she was with the infants, she got personal care to make her feel like she was at home, from feeding to diaper care to naps. The teachers treated her as their own. And she developed her skills especially during her time with the 2 year old class. She picked up songs, words, shapes, colors. We noticed everyday at home her use of the skills. The teachers had the most influence of this. The staff there took part in our daughter's personal care as well. They shared their personal experiences with us which is very helpful to us. Now we are moving, we will sorely miss them! read more

I was very sad to take my daughter out of Queen Creek KinderCare due to a move. The infant classroom was great and the teachers genuinely cared about my daughter. They made my transition back to work from maternity leave so easy knowing she was in such great hands. I would highly recommend them for anyone looking for great care. The director and asst. director are also very nice and care about all of the children and parents. read more

At first when we picked Kindercare, there was such a warm feeling about this location, that we choose this place. It was also open at 530, which was another perk. However, as times changed, new leadership came aboard, their good employees started leaving. As time continued, I lost hope in feeling this was the right place for my children to be. I witnessed lazy staff members on their phones, staff sitting on tables and not interacting, older age staff criticizing my parenting for my child who was expressing his imagination and being told I needed to focus on that and not to allow him so much tv, I witnessed a child physically harming another and thankfully was pulled out after it got so bad, but seeing the fear in my child's eyes talking about the harm he witness was my last straw. While change can be scary, moving my children from this location to a new education based school was the best choice I ever made. I have seen glowing eyes of happiness when I pick them up now. Unless this place changes the way they educate, interact and hire their staff, I would strongly suggest avoiding this place. We pay almost $200 less a month and have seen 100 times more love, interaction, options, consist staff and happiness by switching. I'm just sad we didn't switch years before. I Will say, not every day was bad or awful. They did do some wonderful things for the kids such as parties, thanksgiving lunch for the parents and kids, Halloween festival with food and games, lots of crafts, Easter egg hunts, wonderful cute gifts for the parents on mother and Father's Day. We did have wonderful times making new friendships and relationships, but despite those first few good years, we are happy with the switch. That's why I gave at least 3 stars. read more

My son went here from age 8 weeks till he was two years old and never once did I have any problems & would trust the teachers with my sons life. From what I've heard all the problems have been coming with the change in management which has caused a lot of the amazing teachers who have been at this center for years to leave. So sad. I also worked here for 4 years I started when I was 18 years old and can say that it has changed a lot over the years, but I can tell you that I've worked at 2 different kinder cares and this is one of the best I just feel maybe their latest choice in management was not the best. read more

My family and I recently relocated from NYC to the PHX area. We toured a couple of different schools before choosing the Kinder Care in Queen Creek. I have nothing but positive things to say and we are extremely grateful to the school for all their help in our transition period. My daughter had a difficult adjustment in our move. She was sad to leave her friends and found it upsetting to be in a strange setting. The directors and teachers of the school were all nothing short of kind, welcoming and willing to address all of my concerns. In a short time, my daughter was making friends & ACTUALLY asking me over the weekends if she could go to school! They always made time for me and my family and shared all my concerns without complaint. My 20 month old son was recently enrolled and we get full reports everyday regarding his progress. The school has been extremely flexible with hours and days of attendance and I am comforted knowing they are well taken care of while my husband and I are busy with work. We finally settled in our home which added 15 minutes to our commute time but it is well worth it! We are staying put with the Kinder Care in Queen Creek! read more