I visited the Vanderbilt walk in clinic near my home on Sunday morning with a fever of 102.4 (I…read moreNEVER run fevers). I had a horrible headache & my throat felt like it was on fire! I also noticed an unusual sharp pain in my lower left abdomen that seemed to appear at the same time the other symptoms started. I knew something was wrong, hence the reason I chose Vandy walk-in-clinic. I have insurance & was charged $100.00 even though my Insurance card said "Co-Pay $25 Urgent Care" 1st Red Flag! The MA that took my vitals had a bad attitude & acted like I was a bother to her bc she had to work on a Sunday morning. They did a quick urinalysis. When the female PA entered the exam room, she had very little eye contact & asked the same questions the MA had just asked me! The PA had her face in her laptop, typing, for the majority of the appt. I explained that my throat hasn't hurt like this since I got my tonsils out as a young child & It prevented me from sleeping, hurt to eat, drink & even swallow. I mentioned my headache being pretty bad & thought maybe it was due to my unusual fever & BP being elevated from the pain. I purposely pointed out my lymph nodes near my throat felt swollen hoping she would check for infection. She quickly shined a light in my throat & checked my ears. She did NOT feel for swollen lymph nodes. She did however examine the pain in my lower left abdomen & asked if I had a recent colonoscopy! (Yes, I actually just had one 2 months ago!) The hands on, "physical exam" was very quick & very limited! She sat back down in front of her laptop & to my surprise said, if you hadn't just had a colonoscopy, I would suspect diverticulitis! Your urine was perfectly clean, no sign of a kidney infection etc. Even more disturbing.. she said she recommends me going directly to the ER & having a CT of my head done to rule out a possible Brain bleed!! (I chose a walk-in clinic so that I could avoid sitting in an ER for hours). She said she could have a blood test done there at the clinic BUT the results would take longer to come back & the ER would get them back immediately! I asked how MUCH longer for the results if I got the blood test done while I was right then & there? she said "oh, not until tomorrow & I'm not working tomorrow!!" (wait, WHAT? So, she's the ONLY medical professional at the Vandy clinic that can read a blood test result??). I left that office feeling less than impressed & surely didn't feel ANY relief as to why I was running a fever, throat on fire & a pounding headache! After thinking about it all evening, I called the Vandy clinic the next morning & expressed my frustration with the medical staff during my visit the prior morning & they suggested I come back in. When I checked in, the gentleman asked for my insurance card & without hesitation said, that will be $25. I explained I had just been charged $100 the morning before & he pointed to my card & said, no, it says right here.. "Urgent Care Co-pay $25" The individual at check in the day before just didn't take the time to READ! Infuriating! The MA & PA that I saw on Monday were 100% better & the PA immediately ran a Strep test & a Covid test & explained EVERYTHING to me. I waited the few minutes for the test results & he came back in with the results of my test that I did not have strep throat but indeed, did have the new strain of Covid "razor-blade strain", which explained my throat hurting so bad! This explained the fever, the headache etc. He was kind, professional & direct. I am so glad I called & went back in the following day & left with a diagnosis.

My daughter had a 2:30 appointment and as of 3:45 she has not been seen. She stepped out of the…read moreroom to see what was taking so long and was told that they thought she had left. She's only 19, she came her to be seen regarding a lump in one of her breast. This treatment is why some people don't seek care. I asked the front desk for help to see what was the delay, neither of the 3 women sitting there budged, one said that they're behind. There have been people who came in after us and have been seen and left. This is insane!! I wish I could rate this a zero!!

Just moved to Nashville and was looking for a quick care - apparently CareNow is all they got…read more Looked at the reviews and just about all of them were not that good. Decided to give this location a try. I was a walk in on a Monday and arrived around 11:30am and I was the only one in there. Filled out to form on my phone and they saw me immediately. Also, my insurance card says $20 copay for quick care and that's what I was charged. Anyway, took me back and did my vitals and then the provider saw me and squared me away! Idk if it was the time of day or my insurance or what but my experience was great! No insurance issues! No wait time! Would definitely come back! Hopefully it's the same for next time!

The Receptionist acts very Unprofessional & Disrespectful, have Y waiting in the Lobby for a hour…read morethen in the Exam Room. Holding Paperwork and process up for You as a patient to be seen. She needs to be fired the way she act. The Black girl with the glasses. Sit there 2 hrs in Lobby was never seen. Going to report this to Corporate headquarters.

TL;DR: they treat you like a person and listen to your concerns. Did not get the medicine factory…read morefeeling that I often do with even my family practitioner in these days of ridiculous medical practices. I'm sitting in a parking lot waiting for my prescriptions and decided to review immediately because this office was just that great! I was a walk in client and still got in very quickly. They were up front with pricing so I knew exactly what the cost was to me before being called back. They were able to give me x-rays and a breathing treatment on the spot, and gave me treatment options without being pushy and without it seeming like they were getting money from a pharmaceutical company for selling certain brands. The doctor was willing to discuss my concerns about the prescriptions and never made me feel like I was annoying or out of line. He even printed coupons for my prescriptions when I asked about lowest cost pharmacies. I'm very happy with my experience here, and will likely return for primary care needs.

Complete Waste of Time. I was looking for a Primary Physician in the area for a regular checkup…read more Between the long wait times (doctor came in an hour after my scheduled time and did not acknowledge it), lack of results (they don't tell me anything about my health), and general awkwardness (doctor sat me in a chair in the hallway, went into an office around the corner, and proceeded to talk to a nurse standing in the doorway about what to tell me) - I will not be recommending this clinic to anyone.

Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

Fantastic place to get blood labs drawn. Really professional staff and very friendly.read more

I've had the flu three times this year. Unreal. Every time this CareNow location has been great!…read moreThey honor the wait list. The providers are very warm and also knowledgeable and professional. I have not a single con to add my pros!

This place is awful. I had appointment and still waited 2 hours to see a NP. I thought this would…read morebe quicker than ER. Understaffed, slow, awful.

Absolutely atrocious! Waited several hours after being told the wait would only be an hour or less…read more Went in to get antibiotics for a sinus infection and pesky cough. The Doctor proceeds to tell me "We don't write presriciptions for antibiotics, We only give out antibiotics if you have Pneumonia, Brocnhitis or strep". Any idiot knows you're supposed to take antibiotics so you don't get the aforementioned. Big Surprise I would need to take X-Rays and series of other unnecessary expensive tests. This is my 3rd experience with Vanderbilt acting in an unethical money grabbing manner. I did get a second and third opinion as I had never heard anything so stupid. A proper reputable medical professional who gave me the prescriptions I needed was appalled at was a told by the clowns at Vanderbilt and confirmed they were just scamming me to spend money. Vanderbilt = Money over peoples health. I do have an onset of Pneumonia and Vanderbilt was not willing to help until I was sick rather than treating the infection I already have to prevent it from escalating. Unbelievable. I'm sure they will send my insurance company a $400.00 bill. I won't get into the details here, but I had the same experience attempting to secure a primary care provider at Vanderbilt. I went in healthy simply to meet the doctor and was coerced into spending money on tests I didn't need. I told them I had just had that panel of blood work done and knew I was not in any danger. After tests came up confirming this, they still tried to blow smoke up my rear end and convince me that I needed their help and monitoring. Everything they told me was out of alignment with the medical specialist I was seeing and in fact not scientifically sound. Stay away from these facilities . The most overrate name in medical! I'm sure government and Pharma funded judging by the amount of misinformation, fear mongering and bullying. Advocate for your own health, today these medical offices are no better than used car sales stores and shady auto mechanics. Buyer Beware

Checked in online to reserve an appointment time - arrive just before that time and checked in -…read moreonly to still be sitting and waiting an hour later. Left without being seen.

I have to say, Dr. Carrier is really good and combined with Amy who helps in the office. It's…read morereally a winning team and you get great medical care and great customer service. I cannot recommend them enough.

I really, really thought/wanted the terrible reviews on this and other sites to be new-east…read moreNashville histrionic. They are not. This place is appalling. The people who work the front desk are polite and professional. The medical staff themselves have all of the concern of the head doctor at Angola. I waited nine days for a prescription to be called in. I checked with the pharmacy staff. I checked with the insurance. We were all waiting on Dr. Carrier. I was coughing up gray matter. Nbd. Just a casual nine days. I was in a friend's car and heard them call in to make sure the ol' "no news is good news" adage applied to their STD panel. It had not. But ENFM hadn't bothered to call. Cool. Stay away from this place. You're better served at the free clinic.

I have been seeing Dr. Wei at Edmondson Pike Family Practice for years, and I see Eric whenever Dr…read more Wei is busy or unavailable, and they are fantastic! Both are attentive, friendly, and really take the time to listen to all my concerns. I appreciate how they both consider my needs when creating a treatment plan, making sure I feel comfortable with the approach. They're knowledgeable, easy to talk to, and truly care about their patients. Highly recommend!

Great dr care about your health n aggression with your treatment office staff is niceread more

Needed a physical for study abroad. David Fesser was the practitioner and he was thorough, pleasant…read moreand went above and beyond our expectations.

About 10 days ago I experienced the most intense throat and ear pain of my life…read more To save time, I walked in to the Little Clinic at Green Hills Kroger. Upon promptly collecting my co-pay and closely examining my ability to pay, the Nurse Practitioner Amy started her examination. She had a good idea that it was allergies as everyone has them right not, but she agreed to take a swab for Strep. After poking me very quickly somewhere in my mouth (defiantly not where my pain was). I was confused and specifically asked Amy, "Did you get that already?", to which she replied, "Oh yeah, that should work". Needless to say my preliminary test came out negative for Strep, but I was prescribed an anti-biotic and a bunch of allergy meds. Three days later, I stared feeling better. Then I got a phone call from Ali, another Nurse practitioner at the clinic. She said that my lab processed came back negative for Strep and it is most likely allergies and I need to stop taking my anti-biotic. I never heard of stopping of anti-biotic once it has been started, but I am not healthcare provider so I complied. Three days later after stopping my anti-biotic, I am once again faced with the most intense throat and ear pain on my life. Because I was desperate I went back to the same Little Clinic. Ali, the person who told me to stop the meds, was the nurse practitioner who was seeing patients that day. After once again promptly collecting my co-pay and closely examining my insurance we were back in the room. My symptoms and presentation, this time with a 101 something fever, got Amy to take a swab test on my throat. To her credit, she really got into in, as she screwed her swab across the very back most painful part of my throat. Five minutes later it was confirmed by the quick test that I had Strep. I am 100% confident that I have now had it for 8 days. Upon sharing my frustration with being misdiagnosed I asked what was the plan of action. Ali suggested another anti-biotic and some ear drops. I was so desperate I was going to take anything as my pain was so intense. I was very concern with not finishing my anti-biotic and strep bacteria becoming resistant to the antibiotic. I asked for Ali to see if there is a test to determine sensitivity or resistance. She did not know the answer, so she called her supervising physician. I am so glad she did. The supervising physician suggested a different family of the anti-biotic, as I am most likely was now resistant to penicillin based meds. Great. I am almost home free. Ali was very nice and put up with my complaints and frustration of having strep around my three children for 8 days, one is which is only 7 months old. I can't even begin to imagine the pain it would cause a little guy. Upon check out I reviewed my patients instructions. My new anti-biotic was not on the list. She prescribed Augmentin (penicillin based product) and no ear drops. She did not pay attention. She did not verify. I asked her why the list was not updated. She was flustered and said "I am sorry I made a mistake, can I have the list back?", I said, 'No, I want to have a record of your office continuous mistakes and incompetence". She updated my list with tears in her eyes based on what we discussed previously and went on my way. There were other example of incompetence, inaccurate information, inability to look at individuals vs making everyone an allergy patient. I used to be a big fan of nurse practitioners, but some of the programs must not deliver the caliber of people that need to be in medicine. It probably has to to with lack of training or poor hiring practices by the The Little Clinic. I am done venting.

I love this location of The Little Clinic. All the staff is friendly and attentive. They care for…read moreyou and why you are coming in. I have come in for rapid COVID test. I brought my son as he needed one for daycare and they were so sweet and helpful. And now I had to have one to show negative for an event I am going. Both Ashley and Jennifer were sweet, attentive and helpful. I definitely recommend this clinic for adults and kids!

I was at a local urgent care when after I paid the co-pay was informed they didn't have flu tests…read more Another patient in that office told me about the Little Clinic so I went online and made an appointment within 30 minutes. The young lady at the front desk was courteous and let us know we would have a few minutes wait. Within 10 min, they called my granddaughter back and had her tested for strep, flu, and Covid. I'm skeptical about certain testing and the PA was professional and respected my wishes regarding them. Albeit a convenient stop for quick visits, this ISN'T an urgent care and the co-pay was cheaper than the other facility. WIN-WIN. Thank you ladies for the professionalism and quick turn around to get my girl home and in bed.