Not sure the reason for the low rating. My first impressions of this plasma center was positive…read more The service was efficient, facility appeared well kept, and the staff was hospitable. My visit took longer than expected though. I have good veins and drink plenty of water so I rarely have any issues. Maybe the nurse was new I'm not sure. Just know she kept having to adjust the needle. My donation from start to finish took almost 3 hours. Not fun. I liked that they have squeeze balls readily available, well it's more like a styrofoam roll but works the same. Also liked that they call you by name when they are ready for you. Other centers that I've gone to don't do this. Only wish that they'd speak louder or come out to the waiting area when they call your name. Overall, solid first impression, would come here again if in the area.

This is getting worse! I went to the Baltimore place, they said my appointment was for later and…read morethey would not change it. Mind you, they had 3 nurses on the counter and only 5 donors in line. I check the app, the place in Towson could see me. The Biolife app has the wrong address! Now I'm lost, and I'm late for the Towson appointment, they won't change it. I reschedule again for the place in Baltimore who NOW can see me earlier ‍ Now the Baltimore place has 1 person on the counter and a line of about 20 people. How was this better than seeing me earlier?! By the time I'm finally reach the counter (1 hour and 15 minutes later!) I'm mad. Guess what happens when you're mad? Your heart rate goes up! Now they won't see me because my heart rate is higher than my normal rate. I left without donating. How is this better than DoorDashing?! I think they make you miss donations so you won't get the new donor bonus (you have to make 8 donations in 30 days).

Super friendly staff! I brought my mother to donate also and we had a great time! Love helping with…read morethe blood shortage and saving lives!

" Supposedly "this center take walks in, I walked in at 2:34 pm and they would not let me donate…read moreblood because they were closing at 3 pm. In this case, remove that you accept walk in !

If your new they care about you,once your there and there's problems forget it,thier way…read moreunderstaffed ,they have a high employee turn over rate eviendetly they don't care about thier employees niether,they need security on premises, ppl cussing on phone etc. And I've experienced threats from homeless ppl and addicts around outside, the finger print scan socks and the touch screens you use glitches,and most staff got attitudes and don't want to be there

Every now and then I come to donate blood not for the money but to give back. They staff are nice…read morewhenever I come. I only like one tech to stick me, she is gentle and swift other techs can be rough.

I've been to several Red Cross locations, but this was my first visit to Mount Hope. I stopped here…read morespecifically because I had business in the area and it was the closest donation center. The welcome area and lobby are brand new, contemporary and quite beautiful. There was no one in the waiting area and from what I could see no donors were in the lab area. According to the Red Cross mobile app scheduling for that afternoon was wide open but I was having trouble scheduling via the app. Thought I could just walk-in and be assisted with scheduling by Red Cross staff. Not the case. The slovenly low-energy woman at the welcome counter was gloriously rude and unhelpful. Ended up leaving Mount Hope without donating and going to the York Road center a few days later. Stay away from Mount Hope if you can. They are miserable.

This building is pretty easy to spot from the road. There are designated parking spaces in front of…read morethe building that are expressly for donors. As I entered the building, I was immediately greeted by the security guard. After checking my identification, he directed me to the donation room. As I entered the donation area, I was once again, immediately greeted. Each person with which I interacted was VERY professional and courteous. I was seen almost immediately (in advance of my appointment time). The technician that took care of me (Ms. S) was one of the fastest and most polite people I have ever had the fortune with which to work (not that I did much). Her donation stick was painless and fast. She explained each step of the process and what to do and expect post donation. The 'recovery' canteen was bountiful. I took in my share of cookies and juices. Upon my departure, I was thanked again and given a t-shirt.

The staff there is very pleasant and work very hard, however, the African American woman at the…read morefront desk is absolutely rude. I have given her chance after chance...and it never fails, her filter is gone and she is completely inappropriate with how she speaks to people. However the phlebotomists take very good care of the people on the floor. They either need to remove this one lady from the front desk or fire her. I would give them a 4 or even a 5 star review if it wasn't for the one rude inappropriate woman.

First of all the staff at this Dundalk location are all AMAZING!! They make you feel comfortabl,…read moregood conversations with each of them and also laughs! I went the other day to donate. I got there when the doors opened at 9am. I had to do my questionnaire on the kiosk. After that I waited in line. There was a good amount of people there to donate but I knew the line would shorten quickly because they had 3 employees screening. As I got up to about being the 5th person out to be screened they had to stop and Curtis explained why and he apologized to us all why they had to stop screening briefly. All beds were full, they had 2 new donors waiting for there physicals and there were no chairs in the waiting area for us to sit in. They were under staffed. From the time I walked through the doors at 9am til I sat on a donors bed the time was 11am. I don't understand why they took the chairs out. The wait was terrible that day. I've noticed that a couple times I've gone to donate that the long waits are happening more often. If anyone is reading this please don't let this review discourage you from donating at this facility. Employees are great but the wait lately has been !!

Update: Super friendly and fast. Love how they don't care how much I snack afterward, because I…read moretend to get super hungry and eat a lot Tip: Do the rapid pass before coming--it saves you a lot of time.

I'm not going to say I was looking forward to or eager to give blood, but I'd signed up for a…read morespecific time (1:45pm), as required, and arrived in advance of my appointment. Only to find after I'd been sitting there 15 minutes already that the blood procurement team was delayed AT LEAST 30 minutes. I found this particularly frustrating as I had left work to donate, but I stuck it out since I was already there. Luckily when I was called back, the Red Cross person helping me fill out online forms was nice and processed me through quickly. She also set me up comfortably to have my blood withdrawn. She was able to find my vein and poke me with little pain nor fanfare. This whole process took maybe 20-30 minutes and wasn't bad - I just surfed on my phone. So overall, all the Red Cross folk I interacted with were great, but the time management was lacking. I will, of course, continue to give blood, however, next time I schedule an appointment, it will be first thing in the morning, not at 1:45pm on a workday.

Sharon was warm and welcoming ‍. Enjoyed the visit. Would recommend. Download the Red Cross app…read morebefore you visit. You will need a Rapid-Pass to get in the chair. Better to have it ready before you arrive.

They're always quick friendly and professional. I usually do Power Red donations and they're fast.read more

1. don't come here if you have anything else planned. you'll probably end up being there for 2 or 3…read morehours 2. management is very poor 3. you can see them working hard but not working smart at all !! which is why the management is poor. 4. Managers need to go to Management trainings monthly to learn how to effectively run a business 5. staff are for the most part friendly but friendly goes out the window when you been standing in line for over 2 hours I wrote all this while standing in line waiting to donate. I wanted to give them 2 stars but I just can't

Office would be nice if staff were better trained and practicing better hygiene and protective…read moremeasures. Gloves should be changed EVERYTIME a different patient is touched and this will be reported, if it doesn't change. Also, payments are far too low, for a needle to be stuck in your arm for a whole hour.

Let me start by saying that the nursing care is excellent. But the small things like call buttons,…read morewindow shades, recliners that don't recline, toilets that don't completely flush are frustrating. My partner has been here several times in the past year...and it's the small things that make patients and visitors more comfortable that are lacking. Responses to these reviews tend to be boilerplate. Oh yeah.....totally incompetent patient meal delivery.

Northwest is the absolute worse hospital Ive ever been to! Unfortunately its not another hospital…read morenear by so I keep having to go there and everytime its the same. Rude uncaring nurses in ER and admitting floors and the doctors are no difference. I cannot understand how they have been getting away with this for so long. Bathrooms in waiting are always disgusting. I went to the bathroom and there was dried bloody footprints in the first bathroom. Ive been here throwing up blood with severe abdominal pain for 3hrs and they havent done anything but take my vitals when i first checked in. Havent seen a doctor or nothing. When I told the tech she said Im coming right back. That was 50mins ago so i went to the nurses and they wouldnt even look up at me. I despise having to come here because the next hospital is too far

workers are all horrible and don't pay attention. Threw out my papers or smth because I had to…read moreretake a first time form on 3 different days, all exact same form Just so they don't have a record of my stuff again. dont go here. At all. You will be Wasting your time. Believe me.

Waited 30 minutes to talk to someone at the front desk. Appointments seem to be pointless as they…read moredon't pay attention to the waiting room.