If your new they care about you,once your there and there's problems forget it,thier way…read moreunderstaffed ,they have a high employee turn over rate eviendetly they don't care about thier employees niether,they need security on premises, ppl cussing on phone etc. And I've experienced threats from homeless ppl and addicts around outside, the finger print scan socks and the touch screens you use glitches,and most staff got attitudes and don't want to be there

Every now and then I come to donate blood not for the money but to give back. They staff are nice…read morewhenever I come. I only like one tech to stick me, she is gentle and swift other techs can be rough.

For many years I have donated blood, platelets and plasma but today was my first time visiting this…read moreRed Cross location. I made my appointment online a couple weeks ago and the process was easy. Upon arrival I was provided hand sanitizer and had my temperature taken. I was then provided with an ipad to complete the questionnaire. I could have done it online through an application but I wasn't familiar with it since it was my first time donating in a while with Red Cross. A few minutes later I was taken into a private room where my vitals were taken and I had to sign a couple forms. I want to say Kelly was the name of the lady helping me at this stage but I can't remember for sure. Either way, she was super friendly! Afterwards I was sent over to the donation area. I was greeted by Eugenia. She was AMAZING from start to finish. Super friendly, welcoming and gentle. I donated platelets today and it was my first time so she explained some of the process. She made sure I was comfortable the whole time by checking on me and providing blankets. The needle sticks and removal were painless. Prior to leaving she showed and explained what everything was and showed me the bag of my platelets. She told me I had a ton of them and their "recruiter" would be reaching outnto me to schedule future donations. I felt proud. =) lol The facility was clean and organized. I loved the fact that each bed had a tv with Netflix and headphones. While Eugenia was setting up she had me pick a movie. All of the places I donated prior did not have this amenity and it seemed to make the donation and time go way faster. After your donation they have you spend ten minutes in the canteen area where there is water, juice, cookies and crackers to snack on. Overall, this was one of the best donations I have had in years. I will definitely be back when I am eligible again.

Love this place. The only location I'll ever go through. Last week I did my platelet donation and…read moreAshley was beyond amazing. Asking me about what I was watching, if I was cold, talking about my work and where I used to live (texas). She made sure I felt ok during the whole process. They have new TVs at the end of each bed connected through Netflix and amazing nurses. Snacks were very helpful to replenish quickly. The facility was clean, new and bright. I've been here when it was upstairs but this new location suits them. They made sure I got my donation shirt before I left and checking in was a breeze! Covid restrictions were in place and easy to manage. Love this team. See ya next week!

My experience at this establishment has been great, they take sm care of you!…read more I believe this location is short staffed, but they do an amazing job with what they have; The staff here are very helpful and also very comforting as well.

This place is Not interested in people donating plasma to save lives !! I am a licensed…read moreradiographer who got 0 respect from the nursing staff. Not even an ounce of fellow medical personnel courtesy. Absolute Waste of Time !!! Go Somewhere Else Where You Can Get The Respect You Deserve!!!

The staff at this location is amazing. Dereene and Kiana took care of me today. They were kind,…read morefriendly, and very good at their jobs. I would highly recommend Stem Express East Norriton to anyone who wants to donate for the greater good.

I've looked into donated before at other clinics. Those places looked run down and shady and the…read morestaff were very short so I never moved further. I submitted a request for an appointment at StemExpress online and received a call minutes later. I was able to set up an initial appointment for that day. I wasn't sure what to expect walking in but the decor was very clean and welcoming! The staff was super friendly and offered me snacks. I filled out my paperwork and was taken right back. The initial draw was a normal amount for tests. The whole process was super quick and I was really impressed with the entire experience.

There are two nurses at this location. One is professional and curious. The other is very…read moreunpleasant and rude. I encountered her on different occasions and she is the same no matter when you go. You must undergo an medical assessment in order to donate plasma. After this process you will be taken into the main donation room to make your contribution. The other employees are very kind and courteous. You just have to make it past the nurse and then you'll be fine. Good way to earn pocket money and help others. I just pray they find another nurse because that one shouldn't be working with the public. I take off two stars for her lack of professionalism.

1. don't come here if you have anything else planned. you'll probably end up being there for 2 or 3…read morehours 2. management is very poor 3. you can see them working hard but not working smart at all !! which is why the management is poor. 4. Managers need to go to Management trainings monthly to learn how to effectively run a business 5. staff are for the most part friendly but friendly goes out the window when you been standing in line for over 2 hours I wrote all this while standing in line waiting to donate. I wanted to give them 2 stars but I just can't

Update: Super friendly and fast. Love how they don't care how much I snack afterward, because I…read moretend to get super hungry and eat a lot Tip: Do the rapid pass before coming--it saves you a lot of time.

I'm not going to say I was looking forward to or eager to give blood, but I'd signed up for a…read morespecific time (1:45pm), as required, and arrived in advance of my appointment. Only to find after I'd been sitting there 15 minutes already that the blood procurement team was delayed AT LEAST 30 minutes. I found this particularly frustrating as I had left work to donate, but I stuck it out since I was already there. Luckily when I was called back, the Red Cross person helping me fill out online forms was nice and processed me through quickly. She also set me up comfortably to have my blood withdrawn. She was able to find my vein and poke me with little pain nor fanfare. This whole process took maybe 20-30 minutes and wasn't bad - I just surfed on my phone. So overall, all the Red Cross folk I interacted with were great, but the time management was lacking. I will, of course, continue to give blood, however, next time I schedule an appointment, it will be first thing in the morning, not at 1:45pm on a workday.

I am a regular blood donor and have had mixed experienced here. Sometimes it's fine, but then there…read moreare times that the staff are cold/rude and makes me feel like I'm bothering them by donating blood.

I recently started donating blood and this is my local donation center. The people who work here…read moreare fantastic. They are friendly and kind and considerate and they are great at their jobs. They are attentive and perfectly willing to talk you through any nervousness and many of them have great senses of humor which really helps to pass the time. I actually look forward to donating blood.

I was a walk-in around 8AM. I checked in at the kiosk, sat down, and was called back within two…read moreminutes. My phlebotomist was very friendly while checking me in and making sure I had the right tests ordered. She was fantastic with the actual blood drawing, I barely even felt it and we were finished in a few minutes. I live in Baltimore, but I'll be making this my home base for lab testing since I get so many done! The only negative is the building is situated oddly, but you can take a U-Turn at the Weis and Holabird intersection, turn right into the parking lot of Salvo Auto Parts, go around the left corner of the building and the parking lots connect.

Terrible. My appt was at 10:20, the building is hidden in the back of another lot with no sign on…read morethe main busy road that it's back there. You can't reach anyone on the phone to ask where it is as it's all automated. Finally found it and walked in late 10:40 to no one in the waiting room or at the desk thinking it wouldn't be a big deal, was waiting for 10 mins for the lady to tell me I'm 40 mins late (it was 30 but would have been 20 had I'd been taken back as again.. no one was there) and that they were about to close and to come back later but I'm squeezing this on my lunch break that's only so long to begin with and the office closes before I get off.. meanwhile this is for a surgery for something serious that I only had time for today for blood test, that will have to be pushed back another week bc the lady couldn't give me 10 mins. The lady was out of the building before break time. I knew better than to go to Dundalk.