If your new they care about you,once your there and there's problems forget it,thier way…read moreunderstaffed ,they have a high employee turn over rate eviendetly they don't care about thier employees niether,they need security on premises, ppl cussing on phone etc. And I've experienced threats from homeless ppl and addicts around outside, the finger print scan socks and the touch screens you use glitches,and most staff got attitudes and don't want to be there

Every now and then I come to donate blood not for the money but to give back. They staff are nice…read morewhenever I come. I only like one tech to stick me, she is gentle and swift other techs can be rough.

Let me start by saying that the nursing care is excellent. But the small things like call buttons,…read morewindow shades, recliners that don't recline, toilets that don't completely flush are frustrating. My partner has been here several times in the past year...and it's the small things that make patients and visitors more comfortable that are lacking. Responses to these reviews tend to be boilerplate. Oh yeah.....totally incompetent patient meal delivery.

I came in thinking I was having a heart attack. They took me back and all tests were completed…read morequickly! Incredibly kind and compassionate staff. Of course, it's an ER so you may have to wait longer than I did. I live 5 minutes from Howard County Hospital and I chose to come here, I'm so glad I did. Treat the staff here well, they deserve it.

My experience at this establishment has been great, they take sm care of you!…read more I believe this location is short staffed, but they do an amazing job with what they have; The staff here are very helpful and also very comforting as well.

My daughter in law has gone 4 times. First time great last 3 times every time they saw there's…read moreanother reason they can't do it! This ridiculous today it was her temperature was too low. The woman barely put the thermometer in her mouth. She was rude and refused to do it again. This is not a very pleasant place a few are extremely kind but others are down right rude!!!

Staff cool as a muh..Here's the issue, their server goes down alot, I mean alot, so you can do your…read morething and NOT GET PAID!!?? Because of the server problem. Never seen a company have sooooo many computer problems. Unbelievable!!!

This is the worst time management place. This is the second time I tried to donate there. First…read moretime was frustrating enough. They have no care for anyone's time but there own. Their video says for new donirs, allow 2 hours. That is a joke. It is always 2 hours or more when they are busy or not. I was there for my second donation today and I was deferred because theor picture of me wasn't satisfactory and there was no one there to update my picture so I could donate. However, they wanted me to wait and talk to a Manger to see if they took a picture. If another center could upload it. As I sat and waited with no one in line, 1 lady was walking around and the one waiting on me and asked me to wait, helped the other person. When I got up to leave after 10 minutes of nothing, the lady not doing anything asks if I am leaving. Then the other one who was originally helping me says she was going to help me when she was done. Needless to say, I can not donate because my picture needs to be uploaded but the day shift can only do that and I work 2 full times jobs and was trying to squeeze in a donation. I think a phone call would have been nice but apparently that is NOT what they do. No contact number on the website or App.

Not sure the reason for the low rating. My first impressions of this plasma center was positive…read more The service was efficient, facility appeared well kept, and the staff was hospitable. My visit took longer than expected though. I have good veins and drink plenty of water so I rarely have any issues. Maybe the nurse was new I'm not sure. Just know she kept having to adjust the needle. My donation from start to finish took almost 3 hours. Not fun. I liked that they have squeeze balls readily available, well it's more like a styrofoam roll but works the same. Also liked that they call you by name when they are ready for you. Other centers that I've gone to don't do this. Only wish that they'd speak louder or come out to the waiting area when they call your name. Overall, solid first impression, would come here again if in the area.

This is getting worse! I went to the Baltimore place, they said my appointment was for later and…read morethey would not change it. Mind you, they had 3 nurses on the counter and only 5 donors in line. I check the app, the place in Towson could see me. The Biolife app has the wrong address! Now I'm lost, and I'm late for the Towson appointment, they won't change it. I reschedule again for the place in Baltimore who NOW can see me earlier ‍ Now the Baltimore place has 1 person on the counter and a line of about 20 people. How was this better than seeing me earlier?! By the time I'm finally reach the counter (1 hour and 15 minutes later!) I'm mad. Guess what happens when you're mad? Your heart rate goes up! Now they won't see me because my heart rate is higher than my normal rate. I left without donating. How is this better than DoorDashing?! I think they make you miss donations so you won't get the new donor bonus (you have to make 8 donations in 30 days).

Sharon was warm and welcoming ‍. Enjoyed the visit. Would recommend. Download the Red Cross app…read morebefore you visit. You will need a Rapid-Pass to get in the chair. Better to have it ready before you arrive.

They're always quick friendly and professional. I usually do Power Red donations and they're fast.read more

The staff there is very pleasant and work very hard, however, the African American woman at the…read morefront desk is absolutely rude. I have given her chance after chance...and it never fails, her filter is gone and she is completely inappropriate with how she speaks to people. However the phlebotomists take very good care of the people on the floor. They either need to remove this one lady from the front desk or fire her. I would give them a 4 or even a 5 star review if it wasn't for the one rude inappropriate woman.

Melissa Williams 8 reviews…read moreThe dundalk center is down to 2 actual phlebotomist and that's not including some of the members of management that have to come out to help or fill the position. The management can't complete their daily tasks because of having to work the floor. I understand why they employees look for other employment opportunities because of how they are treated here and aren't valued

I've been donating a long time. It's a great process. But this center needs a lot of work. Right…read morenow they take appointments starting about 2 hrs before close, but they refuse to take them over the phone. You have to come in to make an appointment. They say this is because so many people make appointments and don't show. This can happen with in-person appointments too! There's gotta be a better way. Also, I've made appointments several times and then come in to find out my appointment either wasn't on the book or totally the wrong time! Staffing is awful (even though the staff is really kind to donors!). The turn-around rate for employees is terrible. Many of them have told me their bosses treat them like crap. Take heed, center management: people don't quit their jobs; their quit their bosses. Communication between employees stinks in this place. Overall, this place helps saves lives and that's fantastic. But management is a sham and they come up with terrible solutions to common problems. This leads to EVERYONE suffering for the mistakes of a few.

Waited 30 minutes to talk to someone at the front desk. Appointments seem to be pointless as they…read moredon't pay attention to the waiting room.