I cannot even believe the low quality of service from Oculus Realty. Our home was sold and we wound up with new property managers and we could not be more upset with the customer service and handling of our maintenance requests. We have had three major maintenance requests since being taken on by Oculus: the first, a window on the ground floor fell out of its frame, making us vulnerable to intrusion in an unsafe neighborhood, and I would estimate that it took about 3 weeks for Oculus to even send someone to our site, let alone respond to our requests for help. We submitted maintenance requests (plural!) through the system from multiple members of the house, and even resorted to calling every evening/every week to demand that someone come and help us out. When they finally sent someone, they did not follow the system of putting a notice on our door to let us know that someone was in the house and my roommate came home to a strange man in our home. Second issue: our AC broke down in the middle of the first heat wave of the summer. Guess how long it took to get service? The heatwave was May 15, the property managers finally resorted to installing window units on June 28 after we threatened to get DC housing authority involved as our lease (and DC tenant protections) binds the property managers to providing a livable temperature (we also have a pet who was put in harms way with a house temperature topping 98 degrees). The third, and a continuing issue, is there is a mouse in our kitchen. We have made Oculus aware of the issue and while there have apparently been "two service men" to our location, the first came in and told us he could not do anything without a property manager on site and wondered why he was sent, the second left us a note that he'd be back (written on a piece of paper towel and left in our kitchen), all of this was done without any solutions offered, then just last week someone came, apparently "patched up some holes" and told us that we need to improve our cleaning, my roommate then came downstairs to find a mouse running through the kitchen and we have discovered a spot that looks like they have made a home in. So, the situation is still not solved and guess what - not a single email to Oculus has been properly responded to. If you can avoid this property management group (which we unfortunately were unable to, having had our house sold out with us still in it) DO, I cannot even begin to articulate my disappointment with this group (and we have had two other property managers to date on this location). Their motto is "exceeding your expectations", how about at the bare minimum meet them? read more