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    Odds-N-Ends

    5.0 (1 review)

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    River Roasters - Affogato Kailua Crunch

    River Roasters

    4.5(324 reviews)
    0.2 mi
    $$

    Wonderful coffee, environment and all of it!!…read more Your name being called when your coffee is ready is SO fun!! I wish I wasn't just passing through Florence- I could sit and read a book here easily!!

    I don't normally write negative review if ever, but my experience at River Roasters this weekend…read morewas disappointing enough that I feel it's warranted. Florence is home to me. I've lived there on and off since I was 18, and stopping at River Roasters has become a tradition whenever I'm in town. I love the coffee, the cozy coastal atmosphere, and sitting outside with my children for our annual photo. For years, I've recommended this shop to anyone visiting Florence. This weekend, I ordered five drinks, spent quite a bit of money, and left a generous tip. While waiting, I realized one of the drinks was supposed to be iced instead of hot. I politely apologized and asked if it could be changed. The employee immediately huffed, gave me a dirty look, rolled her eyes at her coworker, and made it very clear that my request was an inconvenience. I was honestly shocked!! I even told her that if it was too much trouble, I would take the drink as it was, but she completely ignored me. When she finished remaking it, she pushed it toward me without saying anything. As a manager now myself, and a previous business owner in Florence, I understand that people get busy, overwhelmed, and frustrated, especially when there's a line out the door. But when you work with the public, customers should still be treated with basic kindness and respect. If you're annoyed, step away and collect yourself. Rolling your eyes, huffing, and being openly rude to someone over a simple drink correction is unacceptable. To make the situation worse, as my family and I were leaving, the employees loudly called out, "Have a great day!" in an obviously sarcastic and passive-aggressive tone. A genuine "Have a great day" should be offered to every customer not used to mock someone on their way out. What makes this especially sad is that River Roasters wasn't just another coffee shop to me. It was part of our family tradition and a place I have supported and recommended for years. Unfortunately, after this experience, I won't be returning. There is another coffee shop down the road, and that is where we'll begin making new memories. I genuinely hope the owner sees this and takes the customer service concerns seriously. Good coffee may bring people through the door, but the way customers are treated determines whether they come back. And quite honestly, if you cannot be kind to the public while providing a service, then perhaps working directly with customers is not the right job for you.

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    River Roasters
    River Roasters - Maple Pecan Scone and large black coffee

    Maple Pecan Scone and large black coffee

    River Roasters

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    Odds-N-Ends - giftshops - Updated August 2026

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