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    Odyssey Pool & Spa

    2.3 (3 reviews)
    Closed Closed
    Updated 3 weeks ago

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    2 months ago

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    David W.

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    1 year ago

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    David W.

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    2 years ago

    They were so nice, educative, and thorough. Every detail was considered and then some. And at the right price point too! Thank you :)

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    St Charles Pool & Spa

    St Charles Pool & Spa

    4.4
    (20 reviews)
    $

    In store service is fantastic. We are relative newbies as far as owning a pool. After having…read moreanother company (who's name has something to do with Spring, Summer, Winter and Fall) install a salt generator for us, I took my water samples to said company to get our chemistry straightened out. $300 in chemicals later, I had cloudy, green water. Fed up, I took a sample up to St. Charles Pool and Spa, and that afternoon, I had a sparkling, clear pool. I've never gone anywhere else with chemical questions since! They also helped me troubleshoot a motor problem I had last year, setting 2 motors up in the back room to check their performance. I highly recommend this store.

    Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

    Bi-State Pool & Spa

    Bi-State Pool & Spa

    3.4
    (5 reviews)

    We had them out to find a leak in a 50 year old pool. Other pool companies I tried to get to do…read morethe work cancelled multiple times and were a no call no show before I called Bi-State. The tech they sent was exceptional. He found and fixed the leak quickly.

    I scheduled and paid for a pool inspection on a house with a pool I wanted to buy. It was…read morescheduled for Wednesday morning. I took the day off work so I could observe and speak with the pool inspector. On Wednesday afternoon when no one had come by; I called them to ask where the pool inspector was. They said the inspector had already come the day before, the gate was unlocked and they let themselves in and did the inspection. I was obviously unhappy that I wasted a PTO day; but I dealt with it and asked when I would get the inspection documentation. I was told I would have it within a day or two. After two I days I reached and was told I would get it the following day; which I did not. I called every day for a couple more days and was unable to get the inspection before the closing day to buy the house. I received it a couples day after I bought the house. The inspection was very short and not very detailed. And they pool has problems that were not even documented on the inspection which i did not recieve in time anyway. I was obviously upset about the entire situation. I called them to ask for my money back. They were rude and unwilling to do anything but give me a credit towards future service. I will never use them again and I highly recommend no one uses them.

    Odyssey Pool & Spa - poolcleaners - Updated July 2026

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