I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

I originally messaged this company back in March to inquire about pool opening costs. They were…read moreincredibly helpful and responsive and we scheduled our opening for May 15th with them. We waited around when we were told they would be there at 4pm and they never showed up. We got a text 3 hours after the time we were told apologizing that they weren't able to get there but that they would try to be there the next morning depending on weather. We heard nothing from them for the next 3 days. I finally reached out again to double check if they would be coming the following week. And I got a response apologizing again for the delay but that we would be the priority the next morning. Now we are 5 days after that and I've been blocked on Facebook and my texts have been left completely on read. This is INCREDIBLY unprofessional. I would not recommend this company to ANYONE. The lack of communication alone is horrible, but the complete ghosting of a customer is so unprofessional.

I reached out to several companies for this particular project and the only one to respond was…read moreOdyssey. I was hopeful until, just like the rest of the companies, the silence. Nothing. Absolutely no response again. It's as if pool repair businesses aren't concerned about revenue, and can ignore the concept of gaining more of it, at least from me. It's looking more and more like a DIY but I'm highly disappointed in the work ethic of the pool repair business community in Saint Charles Missouri, thus far. Zero stars for lack of effort and communication. If you are too busy, say that. The one star was obligatory. Edit: Instead of an apology or trying to rectify the situation, Dave at Odyssey Pool decided to leave a disparaging comment. The review is for those customers looking for work to be done, and if a business can't be bothered to treat their potential customers like they matter, then the public should be made aware. Do better.

Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more

Came out the day after I contacted them. They did an amazing job. I was having problems with my…read moreequipment and they bring out their own and my pool is sparkling clean. Had all the chemicals needed and prices were very reasonable. I highly recommend.

From the owner: Nearly 20 years experience in the pool service industry. Very familiar with pool systems and water…read morefeatures. Customer satisfaction is always our number one priority. Fully insured

Our pool motor went out and they were extremely helpful providing us with the right motor and how…read moreto attach it so we could get it fixed the same day!

Could not recommend this place less. My family has tried to be a customer for years, since we…read morebought our first house with a pool, and have never had an experience describable as 'great', sometimes it was alright, got the job done, but we could never rely on them to do a consistent job or even to show up. This year, we paid over $600 for an opening that was never complete. They, as is seemingly habit for them, never showed up to rectify this after we called and they said they would send someone out. We've also been trying for years to get on their weekly cleaning service list and have been repeatedly told to tell them 'At the beginning of the season' as that's when they're figuring out how much staff/resources to acquire, we also got on a wait list, which I suppose makes sense until they finally say you're in and people still never show up consistently. We've also had problems with rude staff in store in the past. Yes, we should've given up on this place a long time ago, we're just busy and this place is close to us so it was convenient-- at first, obviously. After the shit show of this year, it's June and we haven't been able to swim once yet bc the pool is in a state of neglect from this one sided relationship with Four Seasons, we've finally put the thought required into finding a new company, St. Charles Pool and Spa, and they have been fantastic. Friendly staff that actually show up and in the time frame they say they will. Almost like they recognize that they're being paid to be here and do the job! I highly recommend going right to them and not wasting your time here. They've already been out to asses the situation, are doing a sort of 'second opening' for us to fix the bad job done the first time, and got us cemented in their weekly cleaning schedule. Finally!