Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more

If you are looking for a company that stands behind their products even when it is not to their…read moreadvantage, Four seasons is Number 1! Their team is extremely knowledgeable and are there to help with any pool issues. Their service techs are phenomenal! I can't recommend this company enough !

Knowledgeable, friendly staff. Great selection of products. Great location. Highly recommend.read more

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I had my pool opened by R&S. in the past they did a good job. this year, my pool was actually in…read morepretty good shape when they took the cover off. they 'finished' and I tipped them. then I walked out to look at it because I could see debria on the side. I was shocked becuase they never brushed anything and there was clearly lots of debris left. I came to the store and when I asked how it should look, I got the expected answer. then I showed the person pictures. he then went to get a manager. this entire time I am as calm as a cucumber. she comes out and says well my picture shows murky water. I show her the pics and she says 'I don't know what that is'. CLEARLYthe pool was not cleaned properly..actually barely cleaned. I showed her a clear pic and asked 'you don't see that'? She got that cold dead look of 'I'm standing my ground and disregarding you' and walked off. I paid almost $800 and left the store.That attitude and the bully technique does not work with me. I am hoping I can post pics in this site. You be the judge. I will never use R&S again for anything.

I had them replace my vinyl liner in the pool 2 years ago. There were wrinkles in the liner after…read moreinstallation. The liner slipped out during the winter when the cover was on. Prestige reattached the liner after telling me to empty the pool so they could fill back up. As it filled I called and that there were more wrinkles in the liner than before. I was told that they will straighten out after it fill with the pressure of the water. DID NOT HAPPEN. Again I called they said empty the pool again and they would straighten it out. I have more wrinkles in the liner than ever before. After filling the pool at my cost 3 times and then Prestige tried to charge for all the visit. I ended paying for most of it. They also tried to charge for added to the pool which they did not and I had video proof. I lost most of last summer swim time because of "Prestige" lousy workmanship. I never had a problem with the original liner which was installed by another company that has since closed. I would not be able to recommend this company for any kind of vinyl liner pool replacement. No one with any authority came to visualize my complaints.

could not recommend less. Poor communication, not clear about their charges and what is/is not…read moreincluded. Couldn't get a phone call back to try and schedule service and assistanc. way overpriced for what they offer. Go somewhere else!

Bob took $4k payment for a refurbed unit in November 2022. It is May 31st and I cannot get him to…read morereturn a text or a phone call and still not hot tub. This guy is a crook and has been reported to the BBB. Do your research.

Hot Tub Bob at Hot Tubs Only came highly recommended by a friend and he didn't disappoint. Bob is…read moreextremely helpful, professional and did excellent work. He's responsive (which is rare) and honest. My only fear is that if I give him too good of a review he will never be available :-) I will definitely call him in the future. His assistant Brock was also a pleasure to work with, too. 5 Star Service and Staff.

phenomenal service and person. he brought his girlfriend too who pet our dogs a bit too much. he…read morewas very professional and did not cuss at all. 10/10 service i would welcome him into my family and home any time day or night

Service Provided: Pool Opening and Water Balancing…read more Very knowledgeable, provided excellent service at a reasonable price. I will use thier services again.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.