Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more

Our pool motor went out and they were extremely helpful providing us with the right motor and how…read moreto attach it so we could get it fixed the same day!

Could not recommend this place less. My family has tried to be a customer for years, since we…read morebought our first house with a pool, and have never had an experience describable as 'great', sometimes it was alright, got the job done, but we could never rely on them to do a consistent job or even to show up. This year, we paid over $600 for an opening that was never complete. They, as is seemingly habit for them, never showed up to rectify this after we called and they said they would send someone out. We've also been trying for years to get on their weekly cleaning service list and have been repeatedly told to tell them 'At the beginning of the season' as that's when they're figuring out how much staff/resources to acquire, we also got on a wait list, which I suppose makes sense until they finally say you're in and people still never show up consistently. We've also had problems with rude staff in store in the past. Yes, we should've given up on this place a long time ago, we're just busy and this place is close to us so it was convenient-- at first, obviously. After the shit show of this year, it's June and we haven't been able to swim once yet bc the pool is in a state of neglect from this one sided relationship with Four Seasons, we've finally put the thought required into finding a new company, St. Charles Pool and Spa, and they have been fantastic. Friendly staff that actually show up and in the time frame they say they will. Almost like they recognize that they're being paid to be here and do the job! I highly recommend going right to them and not wasting your time here. They've already been out to asses the situation, are doing a sort of 'second opening' for us to fix the bad job done the first time, and got us cemented in their weekly cleaning schedule. Finally!

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

Brian and Kim were awesome through the whole process. Highly recommend. Timelines were hit and so…read morefar we love the new pool!

Bob took $4k payment for a refurbed unit in November 2022. It is May 31st and I cannot get him to…read morereturn a text or a phone call and still not hot tub. This guy is a crook and has been reported to the BBB. Do your research.

Hot Tub Bob at Hot Tubs Only came highly recommended by a friend and he didn't disappoint. Bob is…read moreextremely helpful, professional and did excellent work. He's responsive (which is rare) and honest. My only fear is that if I give him too good of a review he will never be available :-) I will definitely call him in the future. His assistant Brock was also a pleasure to work with, too. 5 Star Service and Staff.

phenomenal service and person. he brought his girlfriend too who pet our dogs a bit too much. he…read morewas very professional and did not cuss at all. 10/10 service i would welcome him into my family and home any time day or night

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.