Very nice and easy to work with. Brought my PS5 in to repair the hdmi port and it was fixed the…read morenext day. Would definitely come back!

I wrecked my poor Nintendo Switch's card reader a couple of nights ago, and instead of waiting…read moremonths to send it to Nintendo to get a replacement unit, I was able to take it here and get it repaired in a couple of days for the same price. The owner of the shop (I believe their name is Gina going off other reviews?) was very lovely, and instantly understood what needed to be done to get my Switch's game card reader working again. Needless to say, I learned my lesson with regards to handling my console, but I am very thankful to have found such a useful shop that I'm happy to recommend to game enthusiasts who want to keep their hardware working. There's also a pretty impressive selection of software for browsing here!

My Event was at the end of August 2024. Highly recommend this family business…read more Service: Communicative attentiveness, availability was great. The game coaches were excellent and their professionalism, service and cleanliness were top notch. Guests absolutely loved the snow cone machine (8 flavors) and were served by the game truck team. They provided about 8 chairs for exterior gaming. On a hot day, I suggest putting up canopies for the "extras" you may order from them, plus guests (parents) who might want to hang near the truck. GameTruck: The truck/trailer needs at least 3 car lengths of space in front of a residence. Game selection was excellent across all platforms and satisfied 6yo - 14yo players. Cool mood-setting RGB lighting in the interior. Clean and excellent condition physical space and hardware. Mixed feedback from guests about the A/C but my b-day boy said he was perfectly cool. Service Acquisition: Business was conducted 100% over the phone. Told owner that my discovery and background knowledge was via Yelp. As such, service area limitation premiums $$ and travel fees were not referenced nor communicated in the procurement conversation. The business educated me about them after invoice was provided. Please ask for the distances as they differed - at the time - from the website I was told about on payment day (event day).

Rented the gamer truck for my son's 9th bday and it was a hit! It was way bigger than I thought it…read morewould be and so comfy and spacious inside that this comfortably accommodated about a 20 kids room it's room to spare. The inside was nice and cool on a hot day, and the outside had shades that made it easy to play and view the screens too. The set up and service was top notch. Staff was super professional. And cost wise it's about what you'd pay for any bday bash service like Lazer tag, petting zoo, etc. highly recommend!

Recently purchased a PS5 Pro from this location. The staff here could not be friendlier. They were…read moreso personable and you could immediately tell that they had a profound passion for all things games. They helped me subscribe to a pro membership and took care of my trades and purchases with ease. Support brick and mortar stores like this one. Gaming is always better with a local community which this store is aiming to develop.

I WISH I COULD GIVE NO STARS !!!!! Worst customer experience…read moreever placed an online order for pick up in store. I received confirmation. The order was ready to be picked up on Saturday and I had three days to respond. I show up on Monday and no one knows where my order is the manager Dillon said there was an issue with inventory and my game was sold to someone else. Did have any remorse or care for the inconvenience I honestly don't think he knows how to handle customer issues and just told me to call the 1-800 number which I did for the past 3 days and no one has called me back GAMESTOP Culver Center has horrible customer service don't ever buy anything online to get picked up they won't have the product and will fail to inform you making you waste your time coming to the store for no reason

This place rocks there's so much stuff here and the guy that runs it is so funny and kind!read more

Was here Saturday afternoon. Guy running the counter is the man. Great store and even better…read moreservice. Will be back!

!THEY DO SELL USED GAMES!I came here looking to acquire some used games. Their website seems to be…read morea bit hard to navigate as the links don't work. Could not find listing for what kinds of games they had, so I called them. The lady over the phone was nice and helped me find what I was looking for. Hour or two later I arrived thereto pick up what I needed. The used Games I got had a 30 day money back with receipt. All and all it was a great experience!

My husbands PS5 was getting stuck on a black screen after saying it would restart after "repairing…read moreconsole storage". We went to geeksquad first, which apparently no longer sends out consoles to Sony for repair. And then we went to GameStop, where we were told that they do not do repairs either. But the workers at GameStop highly recommended Videomen. That is how we came to know about this location. I came to Videomen with my husband after calling and explaining the issue that we were having with my husbands ps5 slim. My husbands first impression was very pessimistic, simply because the location looks like it hasn't been updated in years. We went in and met Tai. Tai is the only one working in the store. I believe it is his location. He explained he would try his best to fix the issue, and quoted us a price for the repair. He said if he wasn't able to fix the console, he would only charge $25 for his time, which we found very reasonable. Tai told us to give him a call in hour for a report on his progress. We left and my husband was still very doubtful, saying the store was empty, and outdated. I told my husband that it looked like Tai and the Videomen location had been there for more than 20 years, working to repair electronics. I told him, I put my faith in him much more than a kid working part time in a newer store. After an hour we called again at 5:00pm, well past the store closing time. But Tai answered the phone to let us know that he was still working to solve the issue and would need more time. We understood and agreed to give him another call back in an hour. Tai ended up giving us a call around 6:00pm letting us know the console was up and running perfectly again! He asked if we wanted to pick up tonight or tomorrow. I let Tai know we were about 25 minutes according to GPS and he agreed to wait for us to pick the console up from his store. When we arrived Tai was very communicative. He connected the ps5 for a monitor to show us that the console was up and running smoothly before he explained all he had done to repair the console, and the likely reason it failed to work in the first place. He told us he let the console run for about 45 minutes to make sure the issue didn't arise again. And literally explained everything we needed to know to prevent the issue from ever happening again. Now, My husband is in a much better mood since we have received the working PS5 back from Tai. And we 100% recommend him to anyone and everyone in need of an electronic repair. I definitely recommend calling beforehand to speak to Tai, verifying that he will be in the store. And to communicate the item you need repaired plus the issues you are having with it. It's very rare to see a mom and pop shop still standing, and I am happy I was able to support this gem in my community. We will definitely return for any future repairs our family may need, And will proudly refer Tai at Videomen to anyone looking to repair their gaming console.

I've had a disappointing experience here at Videomen and have been holding off on writing my review…read moreuntil now. I took my childhood Nintendo DS Lite to Videomen to get the top screen fixed as it was broken. I've been waiting for years to get the screen fixed and was excited to finally see it happen. When I came to pickup my DS, I noticed there was a popped pixel on the new screen. I told the guy who was working there who I think is the owner that there is a popped pixel and if he could install a new screen. He said he couldn't do that and all replacement screens have popped pixels. I ended up paying and still have a defective screen. I would never come back here or recommend this place to anyone.