DO NOT RECOMMEND - BUYER BEWARE…read more We bought a 2021 Hyundai Palisade from Sandy Sansing Ford & Lincoln in Daphne, AL about 5 months ago, along with the highest warranty they offer, because we needed a safe, reliable family vehicle. Last week the car started acting up. Day by day it got worse, and now the engine sounds like it's knocking / about to sling a rod. We immediately scheduled the earliest service appointment they had (Monday the 12th). By Thursday the 8th, the vehicle clearly wasn't safe to keep driving, so I called to see if we could bring it in early and get a loaner. I was very clear on the phone: * The car is in my boyfriend Gavin's name * He could not take off work (10-hour welding days near Mobile) * I would be dropping the vehicle off for him * I asked if that was okay -- and was told YES So I found a babysitter for our 7-month-old, drove an hour to the dealership, switched over my baby's car seat and belongings, signed paperwork, and was handed the loaner keys. Only AFTER all of that did they look at my license and say I couldn't drive the loaner because I'm not 21. Annoying? Yes. But I understood. So I asked the most logical question: Can Gavin come get the loaner since it's HIS car and HIS warranty? Answer: NO. They then told me: * Gavin couldn't get the loaner either * They weren't giving us a loaner at all * And because we "have another vehicle," it wasn't their problem To top it off, the loaner manager and a manager both told me this was "all my fault" because I supposedly misspoke -- even though everything I said was approved over the phone and I never once said I would be driving the loaner. Their solution? Take all my things back out Put my baby's car seat back in Get into a knocking, unsafe vehicle Drive it an hour back home All after paying good money for the vehicle and paying extra every month for the top warranty. We are a working family with a baby. We bought this SUV for reliability and peace of mind -- not to be blamed, dismissed, and stranded because of poor communication and zero accountability. If this is how Sandy Sansing treats customers AFTER the sale, imagine how little they care when you actually need help. We bought a family vehicle -- not a lifetime of excuses. please share !

I am extremely disappointed in the Sandy Sansing Ford dealership in Daphne, Alabama. We live in…read moreFoley. We purchased a 2025 Ford Ranger Sport on November 29. Within the first 70 miles the check engine light came on. We messaged our salesperson, Jason Findley, to let him know what was going on. He asked if we could come back to get it checked out and we agreed since we had to come back anyway for the water bottle and garage door opener we forgot. Since it was difficult to find where to plug the computer in to get the code and the service department was closed, we agreed to come back on Monday, December 1. My wife could not come back due to her work schedule so I showed up at 8:15 am on Monday. When I arrived I told Jennifer Buck in the service department that I was there to get my brand new truck looked at because the check engine light came on at 70 miles the day we purchased it. I immediately was met with an attitude and was told, "Well you need to take this to the other side." First off, what other side? I reiterated that this vehicle was purchased a couple days ago and I needed my brand new vehicle's check engine light looked at and resolved. She asked if I had an appointment. I stated again I just bought this vehicle on Saturday and I would like assistance. After gathering info, I was told it will be awhile and to have a seat. Reminder, I arrived at 8:15 am. Fast forward to 11 am, I was still waiting without any sort of updates. I was trying to be patient and understanding that the shop was probably busy. My wife texted me and said she got a text that the wait was estimated to be until 5:30 pm. My wife had to call three times before getting something other than voicemail. When my wife got Jennifer Buck on the third call she inquired why it was taking so long and said the dealership needed to provide a loaner or an Uber to get me back to Foley. Jennifer informed my wife that the dealership does not do loaners. As soon as Jennifer got off the line with my wife she instantly headed to the garage to check on my truck. At 11:11 am I saw a guy under the truck. I saw the mechanic pull what looked like an oil or fluid catch pan out from under my truck. Apparently the oil pressure switch had to be replaced. Come to find out, there was a loaner waiting for me at 9 am. A loaner supposedly the dealership does not do. Why was I not told there was a loaner? I had to rearrange my entire work schedule and morning to wait almost four hours for 30 minutes worth of work. I was given the keys to my truck by Jennifer and told I was good to go. I said ok but where is my paperwork for the service done? I was told the paperwork was not finished. I told her I was not leaving until I get paperwork. I was then told the mechanic is at lunch. I said I would wait. The mechanic who was standing next to me and Jennifer rolled his eyes. I told him I was not sure why he was rolling his eyes and he can walk away. I need my paperwork. After 20 minutes I got the paperwork from the sales manager in the finance department. This is the worst service we have ever received from any Sandy Sansing dealership. I am disappointed to be honest. I expected better customer service than what I received. To spend so much money on a vehicle just two days prior and to be treated poorly for an issue that was no fault of my own is ridiculous. The ball was dropped. Btw. Everyone else was great, our salesperson Jason was great

We put a online application in on a F250 gas in which we have been having a hard time finding year…read morewith good mileage. Terry Thompson had one on the lot with everything we needed. Hunter called us a hour later, set up appointment. We went to look at the truck, took it for test drive. Flawless running truck, vehicle had not been taken in for detail yet, oil change, inspection. They took care of everything called and told us come pick up our truck. Time was not on our side as we were busy as all get out. Let me tell you Let Terry Thompson take you home and they did that.

If your looking for an honest and professional dealership,you won't find better than these guys…read more If you do go by there,ask for crystal,super friendly, helpful and professional.

This is an amazing place to get your next vehicle. No fussing with pricing, their honest and…read morerespectable.

From the owner: Our Customers love the fact that they can browse, ask questions, drive as many or as few as they…read morewant, and never get pressured. We offer high quality, fully maintained vehicles at awesome values. If you buy here, we really appreciate it, if you don't, we're 100% ok with that too. We are no pressure, everyday people, with normal lives. We make it as relaxing and pleasing as we possibly can, and do so with honesty and integrity.

Kameron did a great job with the new car purchase. He was with us every step of the way and…read moreanswered our questions with ease. Yes, he's young, but has a great spirit. The team overall was a pleasure to work with.

My wife and I recently purchased the Hyundai Palisade Limited from Eastern Shore Hyundai. We…read moreabsolutely love it and we had a budget to buy virtually any vehicle we wanted. We chose the Palisade for its up scale class and attention to detail. The excellent warranty and excellent ratings from Consumer Reports. Our Salesman John Murphy was an added bonus. John Went the extra mile to find us the perfect vehicle and was personable and found us the answers we needed . Thank you John and the folks at Eastern Shore Hyundai.

Was told I was approved with no money down by Randall and Lebaron..was turned over to Kala and…read moreCalvin. Looking for a used pick up. Was told cheapest was 36k. Too much for me. Calvin said he could get Chevy Cheyenne all day every day. 2 weeks later I still ha e no vehicle. Cannot get phone calls returned. Left msg twice with Randall voicemail. Calvin acts like he could care less about helping me. Finally said I would consider a SUV, still have not heard back from anyone. Calvin said he would call me back. He didn't. Extremely disappointed.

You should check into your employees background further, they are shady. I wouldn't buy a car from…read morehere knowing my personal information is not safe.

May 24, 2026 I recently acquired a 2026 Volkswagen Tiguan…read moreSEL R-Line Turbo vehicle. The salesperson, Brandon Baggett, went the extra mile to ensure I was fully informed and pleased with my purchase. Even though he is primarily associated with the Kia section of the dealership, he readily took the time to show me the Volkswagen Tiguan SEL R-Line Turbo that I desired. I opted for the avocado green exterior color, complemented by a black and amber brown diamond-stitched leather interior, which earned a spot on the 2026 Wards 10 Best Interiors & UX List. He guided me through the entire paperwork process and remained very patient, composed, and respectful. He possesses integrity and a compassionate nature. I've never experienced such attentive service in my numerous car purchases. Brandon Baggett will treat you and your family the same way rather you want to see a Volkswagen or Kia vehicle.

Bullying tactics, from the sales department. My daughter had…read moreevery intention of buying her car out after her lease was up. The salesman slid every pice of paperwork across the desk. With " sign here, sign here." No explanation to what she was signing. we We're giving to wrong time to drop off the car the next day for a Kia 250 point inspection. Where the person that checks in the car was more worried anout who gave us the wrong time than checking the car in. I still have the appointment time and person to meet written down on a card. At this point she informed then she just wanted out of her lease. This is when the bullying started. They said is was a done deal and the car had been grounded. The issue with this is we were told the lease wouldn't be completed until after the inspection. which at that point hadn't started. So that's now lie number three. I sent my daughter back in to finalize the lease turn in only to be called away from work because they had pulled her aside and tried to get her to rethink. More bullying. So the final odometer. Reading paperwork and the walk around still hadn't been done. They then proceeded to charge her for the maintenance in the amount of 1389.xx I feel hoping she didn't have the money so she would be forced to buy a vehicle from them. This receipt was a complete list of what they had done in the inspection with every line item zeroed out. The amount was Hand written on the right side of the page. When I asked for a receipt I was told " you have a receipt. which was true we had the credit card receipt only. At this point she paid it and left. Not knowing how and what all was needed. So instead of just doing the job correctly and letting us move on. They with held the odometer reading for the finalization of the lease. So this I believe was the fourth trip back. Between the lies and the attitude from the employees I hope the owner knows how they treat people who come into his business. I have everyone's name including the owner. im not placing them here intentionally. They have lost 50 + potential customers. I have a large family. Now they will be all over town tilling people at church, get togethers etc. all about how the family member was treated.

This dealership is terrible especially in service. Had my 2022 RAM 1500 in for warranty service…read moreseveral times and when I call to setup the appointment I always let them know I need a loaner. When I come to drop off the truck they never have a loaner ready or they can get me one but I have to go to Hertz down the road, wait for and take the shuttle there and then wait 20+ minutes at hertz for them to get their act together and prep the vehicle, not to mention the hertz location has a bad sewer odor. Recently I was having issues with my gauge cluster and it had to be replaced. Tameron had my truck for a month while they ordered the new cluster, they gave it back to me and the dimming function wasn't working. They didn't believe me and had to do a side by side comparison with another RAM to see the difference. I mean come on your guys are that inexperienced they couldn't tell it was wrong? I have a transmission issue and they reprogrammed it once; it still clunks and they say "it's operating as designed". Stay away from this place and stay away from the Service Tech Dave. He repeatedly lies, promises he'll call back when a loaner is ready then doesn't and can't ever fix anything properly. Epic fail!

Dropped off for service and took over 8 hours to change the oil and transmission fluid. No phone…read morecall to update me. It took 5 phone calls to get someone to answer me. Won't be trading in at this dealership.

This GMC dealership is first class. From the time I inquired online I was called then set up an…read moreappointment to view my Yukon XL AT 4. Brought in my trade and got price I wanted on trade and wonderful deal on my new Yukon. Dennis was absolutely fabulous and went to big guy to personally discuss my deal. Antonio in financial department set up great bank got the deal done. In 3.5 hrs drove away. I highly recommend Tameron. Dave Z

The repair shop:…read more Let me start out by saying the people that work here including the manager Nick Smith are wonderful people. They would do what they can to make your visit as painless as possible. Sometimes it takes a little longer in the shop then I would like but the end product is that you won't have to come back for the same problem. Double check the work they do because they have been found to miss small items. They quickly resolve any issues that you may have. I only give them a four star rating because of the cost and the time it takes to get it right! Thank you Nick for all our your help and time, making my visit a lot more painless than it could've been. I will continue to recommend you and your team for a job well done.