I have been nursing my old iPad Mini along for the past year as it has been unable to do any more…read moreApple iOS updates. I finally brought it into the store to see if anything could be done. I did not have an appointment for the Genius Bar, but the guy in the front took my info down, and told me it would only be about half an hour. I wandered off, and in about 10 minutes, I received notice that my appointment was ready. The guy helping me was super thorough and knowledgeable. He confirmed what I already knew - that my iPad needed to be replaced with a new one. Fortunately, I could get a trade in amount of $190, so that helped substantially with purchasing a new one. The apple "genius" (maybe Andrew?) ordered my new iPad mini, went and got it, took my payment, deactivated my old one, set up my new one, and scrubbed the old one. Altogether it took less than an hour and I was on my way, easy peasy. I don't use their services often, but it's nice that they are available if I need to.

We purchased a new phone at the Apple Store and also bought the "premium" Belkin UltraGlass 2…read morescreen protector for $30-40. We were told it comes with a warranty and free replacement. Within 4-5 days of normal use (the phone was never dropped or damaged), the glass developed cracks. For comparison, $9 multi-packs from Amazon typically last us months without issues. Then the real frustration began. The store told us the warranty is not handled by Apple but by Belkin. That means filling out a lengthy online form, waiting nearly a month for processing, then another week for shipping. It has now been almost two months since purchase, and we've been walking around with a brand-new phone covered by a cracked screen protector. Extremely overpriced, disappointing durability, and a warranty process that is slow and impractical. I would not recommend buying these screen protectors at the Apple Store. Ordering from Amazon is far cheaper and far less hassle.

Helpful and friendly. Fair pricing. Quick response. I'm…read morehappy to highly recommend COR Cell Phone Repair..

My phone camera started getting a distortion to one of the lenses, but no visible damage. They…read moreordered a new camera lens array, called me a couple days later to tell me it came in. I dropped my phone off the next morning, with in a few hours they called me and told me the phone was done. Works perfect now and the price and labor were extremely fair in my opinion.

Stopped in to pick up my Apple Watch, and honestly, the experience was... fine…read more The customer service wasn't bad, but it wasn't great either -- just kind of indifferent, like they're running on autopilot. Nobody went out of their way, nobody really cared, and it felt more like a transaction than an experience. The upside? I was in and out quickly, which is all you really want sometimes. Apple doesn't have to do much these days beyond stocking the shelves -- the products sell themselves. Still, for a company that prides itself on sleek experiences, this one was nothing to write home about. The Apple Boca Raton is expensive and the service that we get is meh at best. Quick, efficient, but lacking any personal touch. You'll get what you came for, but don't expect magic -- just merchandise.

Not kidding, over one hundred Apple fanatics inside this store. Alot of staff walking around…read morewearing green t-shirts assisting customers. One thing for sure is the large black stand alone A/C units at each of the four corners are cranking cold air into this place. Should I finally switch from an Android phone to an Apple? This is a difficult question that I have been pondering the last fifteen years. But those dreaded auto updates that screw with your apps - so not really sure. Hopefully going to get some feedback from the staff here today. Well, no greeting yet but I asked the green shirt and said I am next on the list. How is this possible since I never gave him my name. Not sure the process here but cool stuff with some confusion.

I have stopped by here couple of times and the staff is always very helpful…read more They also offer a guide to learn how to use your iPhone. I saw how a staff member was teaching all the basic setup to a woman and the staff was very friendly, patient, and use simple example to get to the point. Really nice!

As with all Apple stores this one was brightly lit, very clean, and Apple reps everywhere. There…read morewas even a security person in the front and rear of the store. As I entered the store an Apple rep immediately asked if I needed any help, which I declined. I perused iPads, the MacBooks, iPhone covers and iPods ... with each section I noted the same Apple Rep about 10-steps from me. When I was looking over the iPods I turned and asked if he was following me. He answered no, that he was simply waiting for me to indicate when I needed assistance. I left !! Was not happy with being followed around a store.

I made an appointment and they sent my I watch off 5-7 days until it gets mailed back to me…read more Just always busy and frustrating but most of the people in here do know how to fix the products.

I'm genuinely surprised at how poor the management experience is at this location. I now actively…read moreavoid coming here because of Jasma. The level of rudeness and lack of basic customer service from someone in a leadership role is unacceptable--especially for a brand that prides itself on its in-store experience. What should have been a simple, exciting order pickup was turned into a frustrating and unnecessarily negative interaction entirely due to management. There was no ownership, no professionalism, and no effort to create even a baseline positive experience. What makes this worse is the contrast with the frontline staff. They were excellent--attentive, helpful, and clearly committed to delivering a great customer experience. The fact that they can consistently perform at that level without leadership modeling those behaviors is telling. They're operating in spite of management, not because of it. That kind of disconnect doesn't just happen by accident--it reflects directly on store leadership.

Walking into an Apple Store when your current phone is broken feels a little like arriving at the…read moreemergency room carrying your own severed arm. There's stress. There's urgency. There's the quiet fear that someone is about to explain why this situation is going to cost the same as a small Caribbean vacation. So before visiting the Apple Store at The Gardens Mall, I checked the online reviews and honestly became a little hesitant. The feedback online painted a picture somewhere between "mild inconvenience" and "technological apocalypse." But I was nearby, desperately needed a new iPhone, had a gap in my schedule, and decided to roll the dice. I'm glad I did. First off, the location is incredibly easy to find, especially since it's right near the Bloomingdale's entrance at The Gardens Mall. No wandering through endless corridors wondering if you accidentally crossed into another county. The store itself is exactly what you'd expect from Apple: spacious, bright, sleek, and somehow engineered to make you feel poorer the longer you stand inside it. I was greeted quickly and paired with help almost immediately. Since I already knew what phone I wanted, I expected the interaction to be fast and transactional. Instead, what really stood out was that I genuinely felt served instead of sold to. That's an important distinction. The two employees who helped me were professional, patient, and extremely knowledgeable. They walked me through the purchase process, transferred the data from my broken phone to the new one, and even helped with the switch from my phone carrier... which isn't even one of Apple's preferred vendors. And not once did I feel rushed, pressured, or upsold. Yes, they guided me toward a phone case and charger, but it felt consultative instead of sales-driven. More like, "Here's what would actually work best for you," and less like a timeshare presentation disguised as customer service. Considering I walked in expecting stress, complications, and possible regret, the entire experience was surprisingly smooth and honestly kind of refreshing. Whatever experiences other reviewers may have had, mine was absolutely a five-star visit. Also, my blood pressure survived the iPhone purchasing process, which may be Apple's most impressive innovation yet.

Went in because I was having logging into my iCloud. I had my laptop and 2 iphones with me. I…read morewaited about 15 minutes at the Genius Bar and Diwan was so enthusiastic and helpful. I got my password reset and he showed me how to sync my iphones as well.

I am submitting this complaint to report what I believe to be a deceptive and unfair warranty…read morepractice by Apple Inc. in connection with the diagnosis and handling of a defective iPhone that remained under the manufacturer's express warranty. I owned an iPhone 15 that was still within Apple's limited warranty period. The device exhibited severe and abnormal battery drain, rendering it unusable after only several hours of normal use. I contacted my wireless carrier, T-Mobile, and was advised that because the device was under Apple's warranty, I should seek service directly from Apple. I subsequently visited an Apple Store for warranty evaluation. Apple personnel informed me that there was "no issue" with the battery hardware despite the abnormal battery performance. I contested this conclusion based on the device's real-world behavior. Apple representatives asserted that the issue was caused by "software" rather than a hardware defect and recommended that I perform a complete device wipe and reinstall all applications from scratch before Apple would further address the issue. This proposed remediation imposed a substantial and unreasonable burden, requiring several hours of uncompensated time and disruption. I declined and noted that if Apple's diagnosis were accurate, then a newly purchased iPhone running the same operating system and applications would necessarily exhibit the same battery drain. Apple personnel did not provide a substantive response to this point. Because Apple refused to repair or replace the device under warranty, I purchased a new iPhone at my own expense. I installed the same operating system version, restored the same applications, and resumed the same usage patterns. Under these identical conditions, the battery drain issue did not occur. The replacement device functioned normally. This outcome directly contradicts Apple's stated diagnosis and strongly indicates that the original device suffered from a hardware defect that should have been covered under warranty. Apple's refusal to honor its warranty caused me financial harm and forced the replacement of a device that should have been repaired or replaced at no cost. I am concerned that Apple's conduct reflects a broader practice of attributing hardware defects to nonspecific "software" causes in order to discourage or avoid valid warranty claims, particularly where the proposed remediation imposes an unreasonable time burden on consumers. If systemic, such practices may constitute unfair or deceptive acts or practices under Florida's Deceptive and Unfair Trade Practices Act (FDUTPA) and undermine the purpose of express consumer warranties.

Rude. I can't stand the In-Store Apple Experience but this one was the worst. Big, clean, and who…read morecares.

I noticed my iPhone was having a display problem. In the center of the screen it was pixelating…read more I made an appointment for service. They have two security guards outside you present yourself to them and they assign a line for you to stand in. Mine was the service line. A tech came outside took my name and my description of myself. I then was directed to stand in another line. After a very brief wait I was waited on. We walked over to an empty table standing across from each other and I explained the problem she verified the problem then told me my options. The repair was to replace the whole display screen. I was under their service agreement so it was no charge. She told me it would be the next day it would be ready. She then excused herself and came back and said they can fix it today. Could I come back in an hour. I arrived back and was greeted and told to have a seat outside. A tech came out reviewed my repair and I requested they replace my screen protector which they did. Great screen protectors are not cheap but worth every penny.

I visited the Apple Waterside Store today to purchase the new iPad Pro and explore upgrades to a…read moreMac Studio and Vision Pro. I was greeted promptly upon entering, but when I asked for assistance with the iPad and trade-in process, I was told a sales associate would help me shortly. After waiting 15 minutes, no one ever arrived. Several employees appeared unoccupied, yet no one stepped in to assist. When I asked about the Vision Pro demo, I was told to return at 6:30 despite the demo area being unused and the store relatively quiet. Ultimately, I left without making a purchase -- even though I had come ready to invest in multiple new Apple products. The lack of initiative and attentiveness from staff was disappointing, especially for a brand known for its customer experience. I guess it doesn't matter when the paycheck comes either way, but it's frustrating as a loyal customer to be ignored when ready to spend thousands.

I had to fix the back screen on my iPhone 17 pro max. I'd made an appointment for 10:45 on a…read moreSaturday and they had my phone fixed and back in my hands in an hour. Idk how they handle sales, but repairs are A+.

Courteous and knowledgeable and no wait with an appointment. Who could ask for more? Used to have…read morePC's and often had problems. There's never a problem with a Mac.

Great job on diagnostics for my wife's iPad that wouldn't power up. He cleaned the port and start…read moreworking again. Definitely recommend this business and will bring all my Apple products if needed.

Great repair work on my MacBook Pro! I cracked the screen and Nick fixed it quickly and cheaply. He…read moredoes a great job keeping old Macs current, too, more current than Apple will admit.