A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

Justin and Marcus had excellent customer service! We appreciated their help with product selection…read moreand will be returning soon for all of our electronic needs!

Wonderful staff - extremely attentive and helpful. Greeted as soon as I walked in this location,…read morePrint & Copy staff made my experience extremely seamless.

I've been here a few times and felt frustrated with the lack of service, but was helped today by…read moreRobbie who went above and beyond to make I was able to properly wrap and send out a delicate package. Awesome service!! As someone who ships a fair amount of merchandise but usually goes elsewhere for packing materials, I will be a return customer. Give this guy a raise!

On top of the nonexistent customer service, I bought frozen butternut squash from this Target and…read morelater realized it was expired. Please check your food sections more carefully -- this shouldn't happen.

Came in for brow products and all the aisles are clearly marked incorrectly and I was unable to…read morefind anything I needed. I found two brow stations that had zero brow products. I can say that the pharmacy is great and they always get me squared away. Parking was a mess in the rain. People without tags or placards took all the disabled spaces. Of the 10+ only one had a valid permit to park there so I was left way out to walk in the rain. I did not interact with any staff except the pharmacy.

Very nice staff and super helpful. Unfortunately we didn't find what we were looking for. They did…read morehelp us to some other businesses and we were able to find what we needed. Plenty of spaces in the lot and easy to maneuver in the showroom.

From the owner: Discover Queen City Homestore in Burlington, NC, your destination for appliances, furniture,…read moremattresses, electronics, and grills from brands like GE, LG, and Whirlpool. Conveniently located on S Church St, we proudly serve Burlington and surrounding Alamance County communities. Whether you're upgrading your kitchen, replacing a washer and dryer, or furnishing your living room, our expert team is here to help. Enjoy flexible financing, exclusive rebates, and personalized service with every visit. Builders and designers can also access dedicated support through our trade program. Visit today and experience 70+ years of trusted home expertise.

Home Depot straight up blew me away today. The way the treated me, my family and especially my dog,…read morewas really great. I say all that as a now wavering, formerly super dedicated Lowe's guy with probably 100+ trips under my belt. From the second I walked in, the customer service was on point. Multiple employees checked in with me without me having to go find anybody. There was even a greeter up front talking about one of their services, but it wasn't pushy. Just solid, professional interaction. Here's what really did it for me. I came in looking for a zero gravity chair. Asked about it out in the outdoor section and at first it looked like they didn't have it. No big deal, I was already moving on. Instead, my man took the time to check again, scan deeper, realized there might be some in another section, then came and found me. Didn't point. Didn't wave me off. Came and got me and said "hey brother, follow me, I think we've got it," and walked me straight to it. That follow through is what separates good from great. I had three different employees engage with me during that visit and I didn't have to chase a single one of them down. I've had plenty of good experiences at Lowe's, but I can count on one hand the number of times I've had that level of proactive help. Most of the time you're trying to find somebody, and even when you do it's not their department or they're not sure. Today, Home Depot took a clear step ahead for me. Aside from them giving me the chair for free, I couldn't have asked for anything more.

The first Saturday of the month they offer a free building class for children. We have been to four…read moreclasses and it's really fun and hands on. After the class we usually shop they have everything here! Even Christmas lights and house plants! Staff is always welcoming and nice. Prices are affordable and sometimes even cheaper than Walmart.

I am a senior who needed help with my iPhone 13- I went to Verizon on Glidwell in Burlington and…read morespoke to two front line people - they assisted me with understanding my options to address my phone issues. However, the last recommendation was to meet with a salesman to discuss purchasing a new phone. I met with Randy and when I tell you he was professional and very knowledgeable throughout the entire appointment. I ended up not having to upgrade per my choice but I left feeling enlightened and technically elevated as a result of his time and the manner in which he provided customer service. Thank you Randy and I trust you stay well.

My experience has been terrible. I have a broken phone and I can't get it fixed because someone has…read morea phone in my name.. The customer service has been crazy and not very helpful at all so what do I do? . Try to get a police report, but Verizon cannot issue me a receipt of when the person purchased a phone in my name. ‍

Best customer service and delivery of a major appliance (refrigerator). Took time to deliver and…read moreset up properly and make sure it was all working. Even willing to remove doors to get it where it needs to be (the other stores won't do that!). Don't mess with the 'big box' stores, F&H has them all beat in knowledge and courteous staff that go the extra mile. Mind you, they only carry GE appliances, but do your research of what you want and they will order if they don't have in stock. You won't be disappointed.

Purchased a refrigerator this week from F&H and what a wonderful experience from start to finish…read more 1 day delivery and friendly, fast service from sales to delivery. I am recommending you to everyone I know. Also happy to buy local. You have a new very happy customer. Thank you so much.

After an almost stroke of my daughter spilling Kool-aid on my work laptop I located this business…read morein Burlington, NC. First I called and inquired about the shop ...told them my story. They said they do Free Diagnostic so I took a chance. I called back to let them know I was coming....To my Surprise the gentlemen stated "is this the Kool-Aid lady?" Thank You for the Great Customer Service!! Visited the business and they have a sign stating only 1 customer/group allowed in at a time. This was due to the extremely small space... no complaints. I'm just Thankful they recognize the Pandemic. They were able to access my computer and get me to my laptop very quickly. I received a call within 2-hours stating that they did everything they could however , my laptop is dead. Good News - They were able to recover all of my files!! Charge for file transfer $86...not bad at all. Highly recommend this business to anyone looking for any electronic repairs. RIP to my HP laptop however, I look forward to backing up my work /personal files on an external storage device. #LessonLearned...and my daughter gets her own laptop.

DO NOT GO HERE! F*** no! Even if your computer is…read moreunreliable, don't take it to them. I dropped mine off and was told it would be fixed within 24 hours. After three days with no call, I reached out--only to be told it would take a week. When I picked up my computer, it had a strange app installed that completely changed my settings, and the original issue I brought it in for came right back. Totally unprofessional and not trustworthy.