This company is beyond awful no driving slots no drivers they just take your money and no one is in charge. Run from this company!!

My daughter finished segment 1 in August and still has not gotten her permit. It is one excuse after another. They will lie to you to get you off of the phone. They are unhelpful and rude. Please go some where else. My daughter will not be taking segment 2 with this "school". read more

Signed up for in person and at the last minute it was changed to Zoom...already setting my child up for failure. When asked for a reschedule the only place was 3 hours away and they thought it was a reasonable distance to drive. read more

Learning to drive shouldn't have to involve jumping through so many hoops for no reason. Made me take segment one twice because I didn't schedule my in person drive lessons at the right times. I did not miss a single class or drive and passed the test. And then I had to do it again. Why? Do not recommend. Go to top driver. Also on the second time I had to take my test they emailed only about half of the people scheduled that day that they had pushed back the test time by an hour, only 2 hours before the test. No call. Who checks their email that often? Especially when he email was the same email they send every day with only one minor change and no specific mention that it was pushed back. read more

DO NOT go to this school! After 5 drives, 5 passes & no issues listed on my child's evaluation, they failed him on his final drive telling him he'd have to BUY another lesson! Hmmm...I wonder how often that happens? No comments AT ALL until the FINAL drive. Shouldn't those issues that caused him to fail have been mentioned or addressed in one or more of the previous 5 drives? Isn't that the job of the driving instructor? You have to call to make the extra lesson appointment. I was on hold for 30 minutes & then got dis-connected. Sent email...no response! Now we are at their mercy to get my child's permit! read more

I got a call from my son's teacher literally 40 minutes before his drive time letting us know something was wrong with the car they drive in. Class that day would be cancelled. However, my husband and my son were already en route to the site for the drive. She then told me to come the next day at 2 p.m. I drive from Rochester Hills to Livonia (more than an hour) in a snow storm and no one is there at 2 p.m. I call the main number and they tell me my son has been put down for the following Saturday, not Sunday. Communication is poor and the cars are breaking down constantly. This experience has been horrible. Save your money. read more

1 star is too much for this company!! Absolutely the worst experience!! Every employee we dealt with was extremely rude!! DONT WASTE YOUR TIME OR MONEY!!! read more

After taking $460 out of my bank account and not being able to provide an instructor 9 days later; I requested a refund and was told it could take 10 days to get my refund back, would not reccomend read more

To expensive, and they do not finish the job without you paying more money. I have payed over $500 for 2 segments. Now they want more money to do driving after he gets his certificate. This school only does most of the process, to actually get your license you have to go another 3rd party to do driving exam in car. This costs $75-100 each time . If you can look for a school that finishes the job for what you pay. This is not the school to do this. read more

I am very upset. I feel like paying this company $500 was a waste of money. The communication has been absolutely terrible. Yesterday was the icing on the cake for me. My son had his final lesson/test. This first session he failed and the guy never reviewed anything he got wrong. He instructed him to just attend the next session. We returned 4 hours later for the next session. How grandmother brought him. My son failed again. My son asked about them reviewing the questions he missed and was told that he had already done that in the first session (not true) and that he couldn't because that was cheating. My mother then tried to talk to the instructor to which he replied "Do you want to read him the questions, too?" I am furious. That is highly unprofessional and rude. How is he supposed to do better if he doesn't even know what he got wrong? This instructor told him that he needs to repeat the last 3 classes and then test again. However, I cannot rebook the last 3 classes online. I tried calling several times and got no answer like every other time I've called. My son was 3 minutes late for his very first class because, at that time, the emails you send out did not include the part about the courses being entirely online and so we drove to address that was provided. They said he needed to reschedule that class. There was not another class available for 12 weeks so he had finished driver's training 12 weeks prior. The drives are done. Since we hadn't completed the first course, we had to reschedule the test at a new location. That was yesterday. At this point, it has been weeks since he's even had class. I couldn't get any of his drives scheduled timely either. We had to wait additional weeks to do those as well. To say I'm disappointed with Official Driving School is an understatement. I will be letting everyone I know what an unprofessional and terrible organization this is. I will be sure to leave reviews online as well. Since I cannot reach an actual person to talk to- when you respond to this email 3-5 business days from now, please instruct me on what to do next. As a teacher myself, I understand that if a high number of your student's are failing, that's a reflection of the teacher and not the student. Please advise on our next actions. Thank you. read more

DO NOT WASTE YOUR MONEY HERE!! The serious lack of communication is atrocious to say the least. No one answers the phones or responds to emails. My son was to start segment two last week. They not only changed the times but the first day the teacher never showed up!! Now we are waiting still another week later to get a reschedule for that class! He is supposed to take his actual test today and now i have no clue if he is or isnt still to go!? We as parents need to know this asap as we work and cant get our kids to their classes timely or at all without a schedule! Or communication! I am sincerely sick over giving this place my hard earned money for this experience. $500 for a constant headache and no education. What a failure. read more

Terrible company! Very very poor communication, they do not return phone calls or emails once class begins for your child. The first class could not be logged into and thankfully someone returned my phone call, with an email, pretty quickly and got that fixed. However, once that was resolved we could no longer get in touch with anyone. My child first drive was awful, the instructor was mean and yelled a lot. He told her that he would tell her when to make her turns that she did not need to decide for herself if it was safe to go. If he said turn she needed to just turn. Please tell me how that teaches the kids how to learn to drive. Once on their own there will not be someone there to tell them "okay you can turn now". That same instructor was overheard in the gas station prior to a drive making the comment to the cashier that he "had to go teach these non listening kids how to drive". That is so professional! I have emailed the company twice in the last week to have them work out a situation that involved the driving instructor instead of me going through legal channels, but they have not bothered to return my email or call me. This leaves me know choice but to file charges and I will have to include the company and the driver at this point. I am very thankful that there is one driving instructor who is very nice and very helpful and he went above and beyond to ensure that the remaining drives for my child were with him only. Amazing that the company can answer the phones when their driving instructors call in, but can't be bothered for the clients. I will not recommend this company to anyone ever! read more

I can't say enough how much my daughter enjoyed her driving experience at Oficial. I'm not sure how the other instructors were, but Alexandra was fantastic! She was very understanding, very informative not only to my daughter but to me as far as letting me know how things went and what my daughter needed to work on. She is very accessible, polite, has a great attitude and is also an EMT (which was nice). The automated scheduling system was kind of a different story, it's first come first serve and you have to be patient if you want certain days or only have certain days that you can utilize their classes. I did call in once and had a very bad experience with someone over the phone who apparently was annoyed that I was asking questions about lessons, and the final segment 1 test. But don't let that take away from the great job that Alexandra did. read more

Very very unprofessional and rude people. They have no respect for your time or the safety of the teenagers who come to learn from them. My daughter waited for an hour for the driver to show up and the driver cancelled on her saying he was working on something in the house after making her wait outside the building for an hour. The name of the driver was Greg Pope. Their website posted a segment 1 driving test from 9-11am at Brighton Highschool this morning and my daughter had signed up for it, only to realize no one showed up there and when she called them at 10am, they said they forgot to update the website and that it has been moved. They did not know about the wrong website posting until she called them. When I called them with my concerns, the person on the call from Royal Oak location - Xavier was extremely rude and blamed the parents for not waiting with the students all along. He refused to let me talk to his manager or even give his full name. He was very rude, defensive and said this is the best they could do. Please do yourself a favor and go to a different driving school. read more

My coach was a tall African American guy, Mr. Brown, if I remember correctly... he could teach, however, he would be constantly chatting on his cellphone and asked me to drive him to Starbucks to get his snacks when I paid 1.5 hours each session to learn from him. That was the rudest way of wasting my time and money. And I think the school should really check into that. read more

I can't begin to explain my experience at Official Driving school. All the teaching and driving instructors are so mean, rude, and unprofessional it is unbelieve except one driving instructor. MrGermany, who teaches some of classes and does driving instruction ripped my test paper when I came to take my segment 1 test. Keep in mind this is a hybrid class , and I never done this before. As soon as I walked he was teaching a class on his computer while students were testing so I did the same, but prior to the class he had never mentioned that we were not allowed to write on the test. So he walked by me asked me what I was doing, told me I wasn't supposed to do this, PICKED UP MY TEST AND RIPPED IT INTO PIECES Infront of everyone that was testing. I was already anxious to take the test after a long long day, and this just further increased my test anxiety, a quite simple test which should've taken me about 40 mins at the maximum ended up taking me almost 2 hours because I kept thinking about the incident and was quite taken back to say the least, but I had the maturity to take it and not make this situation a problem bigger than it is because it would not help me or anyone there. Even if I said something to him, first he would just keep arguing with me with would disrupt everyone, myself included, and I was scared that he was going to fail me. I would do anything than go through this hell again. This is not just a one time occurrence if Mr Germany had really cared about his job he would stop the trolls who would come to my class and cuss him out almost everyday. He said they were going to get in serious trouble but they never did because He never sorted out the situation so if anything instead of students wearing hats or walking in their basement this was a lot more disruptive to my learning environment as a future driver. I wish I could give them a zero rating, but that is not possible so this one star is for the one and only person in this whole institution that knows what they are doing thanks Justin! he is a driving instructor and the only one that should be a driving instructor. Everyone else yells at the students and makes them feel like literal crap to say the least. ANY LITTLE THING that your child may do wrong they will get taunted for it which may make them feel even more nervous that before to drive. There is a big gap between being a strict teacher and having anger issues and taking it out of 14 year old's. Learning cannot be made without mistakes, and these people instead of instructing they destruct students. your welcome go save yourself 430 dollars and a piece of mind! To the team of official driving school therapy and self reflection is a real game changer. - much love. read more

What can I say? Its horrendous. They randomly cancel appointments, change scheduling and then never answer the phone. AVOID AT ALL COSTS.

If you really care about your children and their safety, DO NOT go there. Extremely unprofessional, unprepared , and they will not give you or your child any proper information after you pay the money. I live in the area and never heard anything good about that school. I still enrolled my kid in it for the convenience of the location , but I do regret it. Despite the fact that I had to go through hoops to get information from the DMV afer that driving school NEVER gave us any information. Please find a professional place. read more

How do you pick a location when you were forced to participate virtually....it was terrible! The instructor was fine but if you had any issues there was absolutely no way to reach anyone. They don't answer their phone and if you leave a message they might get back to you in two or three days. It takes nearly as long for them to respond to an email. They provide no instructor contact information. Sometimes you are given a phone number for the driving instructor, sometimes not. Just terrible! We had good luck with Sears Driving School in the past, which is why we chose them. This time was horrible. We will not be back for segment 2. read more

This school just isn't good. I normally don't leave reviews, but this case was impressively bad. For my segment 2 test, the instructor didn't show up for 2 of the 3 classes and they had to be rescheduled. They also didn't send the certificate needed to take the road test, even after multiple phone calls and emails. The driving instructor for segment 1 was on his phone and refused to wear a mask (before the vaccine was out). read more

Driving on the express way in Livonia, I noticed a car going slower and hugging the white line. As I got next to them, I see the adult male (no student in car) with his phone in front of his face texting. This is not acceptable in an instructor. read more

I had a wonderful experience at the Farmington location. I definitely recommend this for all children starting their driving journey.

Really wish I did more research I won't be retaking with them! I did not care for my instructor she kept making redo parallel parking when I was in the line ! Waste of time and money !! Go towards Westland/canton area ! read more

The first few drives were great with Mr. Johnathan very professional, Instructions well implemented overall my daughter liked the whole driving experience, made her feel comfortable. Compared to the other 2, (JK,SCT) one took personal phone calls total disregard for safety with student drivers, ran personal errands, lack of instructions. My daughter was told some instructors have favorites, which totally blew my mind. When calling i was told that if the student was over 10 min late that there will be a 25 fee, which i wasn't then she changed her response and said 5 min the changed it to its usually up to the instructor, in which in their website or their on scheduling does not mention its up to the the discretion of the instructor. But yet it was ok for my daughter to wait for a student for 13 min and they couldn't wait less then the supposedly 10 or whatever minutes for her. I can care less for the 25 fee, just let her on the drive but nope. Very disappointed. read more

Went to the Rochester location. The guy was rude when we entered. Cold and abrupt with my already nervous 15 year old. Will never go back to this place. read more

Don't use these guys. It's a scam and money grab. Hopefully you get a decent instructor that lets you perform real world parking, where if you dont enter a spot exactly right the first time, you can adjust, pull forward and try again. Try the other guys if you're smart or don't go to Rochester read more

They were extremely unorganized!! They got the dates wrong and were not prepared. They had the wrong stuff printed out and changed dates once. An email was sent out saying the dates were Monday, Tuesday, and Thursday. Well, the instructor said the class was wednesday is what she had gotten. I would not suggest going through here. read more

Absolutely worst customer service. Services paid for and not scheduled. Placed on hold for 15 minutes and hung up on. Request to finally speak to a manager when I got lucky and someone picked up the 4th time I called. Asked to speak to a manager. Another 15 minute hold and told no one available to talk to and hung up! Had two kids with a great experience. The last two have been an utter nightmare! Run (because you certainly won't have them learning to drive) if you use this service. read more

Thanks to Ms. Pam Gayles, I was able to pass my road test! She was very patient and fun to drive with in the early mornings. I would highly recommend to my family and friends :) read more

Fowlerville location. Ive been extremely frustrated with not knowing when my son was driving and what time to pick him up. He schedules his drives but doesnt have a cell phone, i feel that it is assumed that he does. He will by segment 2, for sure. It would be awesome if the schudeled drives were filled out outline like the classes, so at least i could see as the transporter. The option is there just not being utilized by instructors. Of the 2 voicemails I left for Driver, none were returned. read more

This driving school is honestly great! Mrs. Thomas especially is an amazing driving instructor and I personally had her for all my drives. I learned so much during my drives and she was extremely sweet. I'm so thankful I went to this driving school as I got a lot out of it. I was fearful of driving in the beginning however due to the course and what I learned from it, as well as the drives and my instructor; I am more confident and road ready then I have ever been. Don't hesitate and go to Sears Driving school, you won't regret it and you're in trusted hands. read more

I would highly NOT recommend this school. My daughter went when it was still Sears and it was a great experience. Two years later, my son recently completed Section 1. They did not take him driving on the highway; they didn't even take him through roundabouts and we have tons of them where we live. He was scheduled for his last hour of obsewrvation and they told him they werent going to do it; he should just claim that he observed his parents when driving. His instructor did tell him to tell me to call and schedule more driving hours since he didn't get on the highway etc... So I called. Three times. I was told I would get a call back the two times I got through. Weeks later, nothing. And they did sign off on him getting his permit despite not getting his observation hours in and not doing highway driving. I'll be having to pay another course to get him road ready which is ridiculous. After I originally posted it listed me as Plymouth but it should say Ann Arbor. read more