Got in touch with Jennifer on Friday morning to see how quickly we could get my son in for his road…read moretest. Surprisingly they had a spot Sunday morning and were willing to get us in. Because I was traveling I was only able to communicate by text and she was professional and very thorough even though it was awkward. Showed up and met her in person and I must say that she was super nice for it being 6:45 am on Sunday morning. She let us know that we would be testing with her dad, Keith. No problem as I read the other reviews and felt we were in good hands. To my horror the gas light came on while we were waiting. I told Keith and he said they could stop and put in $5.00 with, just in case. Super nice and a great experience for my son to practice filling the car. Over the top customer service and accommodation for my ding bat mistake. I did not go with them on the test as I am a phantom break pedal stomper and make my son nervous. He reported that Keith was very patient and put him as much at ease as he could be. He said he was not gruff, grumpy,or bossy but offered helpful suggestions in a teaching way, not just barking out directions or criticism. As I was waiting at the school I observed Jennifer also being very supportive and excited for the people that were testing with her. I wish I had researched driving school companies more for his level 1 & 2 classes. I feel like these two would have made it a positive experience and it would not have taken over a year for my son to get the confidence to take the road test. If you have a nervous driver or somebody that tests badly I really think you will do well with Keith and Jennifer!

We used Alert Driving School for my daughter's drivers test. We knew families that had used this…read moretesting service and had good experiences with Keith and Andy as instructors. The person performing the test for my daughter was Dan (a Teenager which was a bit surprising) and was very unclear with his instructions to her.(and later to me.) The directions he gave to her and later myself in regard to how often you are allowed to readjust position during the parking portion were incredibly confusing and also misleading. He said several times that "the driver is allowed to pull forward as many times as they want, to readjust." And it wasn't until the third time he was explaining that I stopped and said you keep saying it's allowed, then why did she get points? He said "Oh you're allowed but you get points every time you do it." So he told her she was allowed to adjust as much as she wanted but did not make it clear she would be marked for each time. He also told her several times she could ask any questions she wanted and as many questions as she wanted but then said in response to her questions "The State doesn't allow me to answer that question."

I've had a pretty mixed experience with Official Driving School. Overall, I wasn't very impressed…read morewith how things are run. For example, an instructor took a student on highways during a rainstorm, which ended with an accident. On top of that, the school provided zero drive times during the entire Segment 1 class. I had to send two emails and call the office twice just to get any driving sessions scheduled for my kid, which was really frustrating. That said, one instructor really stands out -- Javon Gibbons. She is amazing! She's patient, encouraging, and keeps things calm so kids can actually learn without feeling stressed. My kids felt comfortable with her right away, and it really helped build their confidence. She's also respectful to both students and parents and is willing to work with families to make it the best experience possible. If you do decide to use this driving school, I would definitely recommend asking for Javon. With her, I know my kid is going to learn and he will be safe!

The driving instructor Cassandra Chokbengboun is great, understanding, patient, funny and an…read moreoverall good instructor, but Kimberly Small-White is a horrible, stern instructor who miserably yells at you rather than actually teaching you. If the school cared about customer satisfaction theyre better off firing people like Kimberly and hiring people like Cassandra.

If I could give 0 stars I would. I paid over $650 for nothing. No communication. Canceled classes…read more I reached out multiple times trying to get a schedule but was met with nothing. I still have two hours worth of sessions that I paid for and have not heard back from Mrs Ross in over a month. Save your money this was the worst experience and I'm upset I spent over $650 for this horrible experience.

I hate to make this review. Because I really wanted to give them a chance. But PLEASE stay away…read more They have no problem taking your payment but after that they go ghost. If you call, you won't get an answer you will get a voice recording/voice mail. They NEVER call you back! You will NEVER hear a human voice! If you send a text there is a 1% chance you will get a response, what you will get is a auto text!!! You cannot schedule drive times because no one answers the phone, no one responds to the text messages and the schedule drive online has NO AVAILABLE time slots!!! So what are we doing here... and if your lucky to get that 1% chance in a reply from A TEXT you are still not guaranteed a drive. After calling and texting for over a month I finally got a reply said there was a instructor available for a drive on Saturday morning.... Said she would get back to me with a time... NOTHING! No call, no text, no time for a drive!!!! This is the worst company you can go to for your child! My child is disappointed, I am livid. This was a waste of time and money!!!! I am sure I'm not the only parents experiencing this!!!! They need to be reported to the BBB. Stay away!!! Go somewhere else for your child.

The instructor explicitly informed me to speed up to X during the test. Following the law, I…read moreaccelerated to the speed appropriate for the high way. The instructor then proceeded--despite the instruction to accelerate--to tell me to slow down. The instructor herself is very misleading, and not in the moment. She was emotionally devoid to a point of social sequestration. Furthermore, she also was quite irresponsible. She doesn't care about the wellbeing of her customers, and even went on to disrespect both me and my mother by managing problems with her other customers during our paid time. Where more irresponsibility took manifestation on her behalf was when she was very obscure about where to meet. When asking questions--because inevitably every customer would have to--she would indirectly refuse to answer. Ultimately, the customer is left in a state of obscurity just as the instructor.

This school is really nice and ran pretty well, I had a really good experience with my instructor…read moreMax, he made learning and driving really easy as my whole class had passed the test. Driving on the roads after he taught me was very smooth and easy for me and he even made it fun dropping my nerves, would 100% recommend every one too go here.

I don't know how this place has good reviews. All the teachers were jerks . My son had one that…read morecould barely walk and was a mean old man. Thank god this is over!! I don't get how you can be mean to nervous kids .

My son took his road test this past Saturday. He was anxious but excited. He tested with Kris. Kris…read morewas patient and encouraging but firm while giving instruction. I brought my youngest son here because my oldest son did his road test here years ago with Lou. Both were great experiences and I would recommend Capitol Area to others.

Loved how easy it was to see appointment times available and simple to sign up online…read more Kieth was a nice balance of calming and reassuring with direct and helpful feedback. Highly recommend!

Scheduling was easy and but the road test was a joke. I feel like I was swindled out of $100. Keith…read moreLee was late. Road tests are scheduled every 15 mins at this place and I have a feeling many people are failed because they dont have the time to finish the course. Didnt even drive a mile! Keith kept taking wheel to steer in the parking lot, wouldn't even let the driver turn around in a parking lot. He yelled stop when there was more than ample time stop without slamming on the brakes. Coffee wasnt even spilled. I think he is a scam. I wouldn't be surprised if he makes everyone road test with him more than once to keep the money coming in. Seriously, every 15 mins for a road test? I would like to see the passing rate on any given day. ​

I had an amazing experience with my driver Martin he made me feel relaxed just like we were just…read moregoing for a drive. So if you're really nervous to take your test, don't be come here trust me you'll thank me later!!!

Scam! Don't go here and definitely don't give them cash! They take your money and don't even…read morecomplete the whole driving test. They'll fail you without even stepping into your car. Horrible people. Horrible attitude!

Total scam! Waste of time and money!…read more Instructors don't care they are only there to get a paycheck! Class is suppose to be 4 hours long BUT, they give 2 20 minute breaks, why? One instructor is constantly on his phone during class! This program could take 6 months tops, if they offered it 5 days a week, maybe one break, and quit fooling around. Labs are a joke! They don't have enough equipment for everyone to work on so you have to wait for others to finish the lab and then you get to the machine to do your lab Do not waste your money or time, find a company that will train you

Northwestern Technological Institute is a wonderful place to work. I love instructing the students…read moreand the look in their when they "get it"! I've been teaching here for 6 yrs. and it never gets old. It's so fulfilling to see our students advance in this field.