My cat was extremely sick when I brought him in. Upon arrival, the techs at VEG intervened…read moreinstantly, attempting to stabilize him and help us from the moment we walked through the doors. I have never, ever met such a generous, empathetic, and tender hearted group of vet techs and doctors in all my years of being a cat mom. The absolute compassion they showed us was outstanding and just not something you see every day. You could tell every single person that worked with my boy was a honest to goodness animal lover. They showed him the same amount of love that Rudy's dad and I did. I could tell by their gentleness and patience they exhibited that they treated Rudy as if it were their own cat up on that table. Not only did they comfort us, and give us both the most genuine and sincere hugs, they cried with us and even offered to get us an Uber when our ride was running late. When we explained we couldn't pay the full amount they asked for, and asked if we could break it up, they capped us at only a third of the asking price and did not expect any more payment, which in itself made me cry. They brought us snacks and water bottles, and when they ran out of creamer for coffee one of the techs went into their office and brought me out a cup of whole milk. So many little things that made a terrifying experience less scary. Trust me when I say if your animal is in need of emergency care this is the hospital to go to. I wish all clinics could be filled with such incredible, dedicated people. They brought light to one of the worst days of my entire life. He didn't make it, but it was to no lack of effort on their end. I will forever be grateful for their kindness.

I had a really good experience at VEG. Nobody ever really wants to go have to go to the emergency…read morevet, but my dog ended up with some wounds due to a groundhog and VEG made the experience as positive as possible. They treated him with great care. I felt like they were very efficient and we received immediate attention when we walked through the door. We were in and out of there in about an hour with his wounds taken care of and the mediations he needed. If I am ever in the position of needing an emergency vet again, I will definitely go to VEG.

Had to come here for an emergency on a Saturday evening. The staff was respectful and pleasant. The…read morelobby area is wide and spacious with plenty of seating and space for pets. Plenty of intake rooms right off the lobby. Expansion project looks to add more floor space and increased capacity

I would update my review to 5 stars based on the phone call I received from the customer…read moresupport/experience team. Cait was AMAZING! But it doesn't take away from the actual physical experience during our visit. This said, they take constructive and compassionate feedback with an open heart. They recognize there needs to be improvements to the customer experience, while still protecting their employees from customers that lack and amount of human politeness and can be aggressively rude and threatening. Whereas I didn't experience that during this visit, I am well aware that there are humans that are less than humane when it comes to treating other humans. No amount of pain for our pet does not justify behaving unkindly to the staff that goes out of their way, overworked, understaffed and more than likely underpaid, to care for you beloved companion. Many people don't understand either that the venture capital greedy monopoly veterinarian care system puts enormous pressure on veterinary care to sell services and control the out of control emotional costs for care that is not necessarily covered by pet care (and is worse if you don't have it). It is EXPENSIVE. And coverage leaves a lot to the imagination. Pet ownership comes with many caveats and that is one of them. But that is NOT THE EMPLOYEES at the front, fault. They DONT set the cost. They DONT set the standard for care or the protocols. They are there to greet you, tend to you baby, take the payment and dispense the medication the VET sends to the pharma. I have no doubt that with their attention to Customer and Client experience, they will figure it out! In the meantime, thank GOODNESS, our Lulu is getting better every day! Thank you for reaching out! It was welcomed and refreshing!

I had a truly wonderful experience here. The front staff were excellent as well as Sasha and Dr…read moreStella and overall excellent experience. I would highly recommend them and their expertise. What a fantastic team and my cockapoo Gingerbread loved them all as well treated her llike a member of their family. Thank you Gingerbread and Alison

NOTE: as of a month ago, PetMedic relocated to Cambridge, near the Galleria. This review is for…read moretheir Cambridge location, which hasn't been updated. I unfortunately had to do a little tour of veterinary clinics the past few days, as my sweet cat Babs had a bit of a medical mystery that is now *hopefully* resolved. I'll spare the details, but I ended up at PetMedic this week in the late afternoon. First, amazingly, they have 3 reserved parking spots behind the building which were all available when I arrived. There is also ample metered parking available in the neighborhood. I had called ahead, and so the receptionist greeted us by name (well, the cat's name!) and immediately took him back to see the doctor (it was an emergency situation). They brought me into an exam room to wait, and as I was having a minor meltdown, offered me a hug, brought me tissues, and offered water, tea, "whatever I needed"-- which was very sweet. The doctor (Dr. McCoy) popped in quickly, introduced herself, and double checked that it was ok to give Babs a sedative and some oxygen which was needed immediately before doing additional diagnostics. I agreed, she left, and shortly thereafter a tech came in to get some background. I had a small wait, and then got a text with a proposed plan and high and low cost estimate. As soon as the text came through Dr. McCoy came back in and walked me through it all, why it was necessary, and talked through the cost. Was it cheap? No, it was emergency vet services. (If you don't have pet insurance you are honestly either a billionaire or insane. We get 90% reimbursed!) But I think given allll the stuff they had to do, it felt pretty reasonable. I got clear discharge instructions and so much compassion from everyone I spoke with. It turned out their dx was likely not correct, but they treated his symptoms appropriately and my vet a few days later said that their dx did make sense given what he was presenting at the time. Since we had a very negative experience at Blue Pearl Charlestown last year (the closest one to our house), we are THRILLED that there is such a caring and efficient urgent care facility within a short drive and with parking. Though, respectfully, I hope I never have to see them again

I've taken two cats to VEG in the past 3 years and have had consistently positive experiences. I…read morelove that you can speak to a vet before you come in and that you can stay with your pet the whole time. Staff are kind and compassionate. I also really appreciate that they offer free snacks and beverages. They have a basket of coloring books for kids and feminine hygiene supplies in the bathroom. It feels like they took a thoughtful approach to providing things to make the visit a little easier, knowing that urgent care visits are often sudden and stressful. I'll always bring my pets here for emergencies!

My cat was in distress, not eating and unable to hold down his food. I was greeted by a very…read morefriendly receptionist for a quick intake as I had taken my pet here before. I was whisked to a room to await the vet. The vet tech came in and was very gentle with my cat as he took the weight and gathered more information. My vet Dr. Risch was excellent in diagnosing my cat and making recommendations. She was very accommodating especially when communicating to myself and wife over the phone. I really appreciate the care the showed my pet and breaking down all the options we had to help him. He is doing great and eating like a champ. Thanks VEG!! You guys ROCK!!

Called them at 430 in the morning about some weird behavior my 16 year old dog was displaying out…read moreof nowhere. They said I should bring her in but recommended waiting until shift change at 7-8am. Got there about 745 and she was taken right back. I was brought into a room and few minutes later the vet came in and said they'd done a physical exam already and asked me to explain why I was there. He said based on everything I said, he believed she had a brain tumor and we could do an MRI but the treatment would only manage symptoms which would get worse quickly and could include seizures, personality change and aggression. We made the difficult decision to help my baby pass on. They did not rush me and were super understanding. I had brought her blanket and toys and treats as I wasn't sure how long we would be there so she was very comfortable. The entire thing took about two hours which was much faster than I expected.

I recently left a review from our experience @OceanStateVeterinarySpecialists botching our dog's…read moresurgery and them submitting a collection account to my wife's credit report 2 years later, which at the original time of their 2nd surgery they said they would not be charging us for and therefore we never received any bills, as such we thought this matter was resolved. This is in response to "Business Manager Abby K's" response to my review on 5/20/26. Facts: We were trying to not name specific names in my initial review on 5/20/26 to protect the honest employees and give confidentiality. 1. Dr, Sweet said an infection could not have occurred so quickly during their care. Basically impossible as it takes more time for an infection to develop. Dr. Sweet was extremely kind and truthful. We appreciate his transparency to this day. 2. Dr. Sweet did not do the original surgery, but did the incision revision (2nd surgery) and said the reason the initial surgery/incision opened up was because instead of doing internal and external stitches from the initial surgery they only did internal stitches and external glue, which he said was not the proper method as the glue couldn't hold the incision closed because the incision was too big. 3. Ocean State Veterinary Specialists would never provide us with of any documentation of lab results showing any infection that supposedly occurred under their care, but they stated he had a very generic infection, which we believe was attempt to cover their mistake, as Dr. Sweet stated an infection couldn't have developed so quickly. 4. We've consulted with other experienced Vets since this matter, with all relevant information/photos/etc provided to them and they all confirm that our dog was mishandled. We very much appreciate Dr, Sweet for fixing our dog and his transparency. He's a very honest and qualified surgeon. Unfortunately the hospital Dr Sweet works for is not. While we promptly paid the collection account in full as soon as it was posted, we will be seeking most importantly changes and also damages through legal channels regarding this matter. We are not looking for any monetary reward besides our lost time and expenses, but rather aiming for this institution to improve itself, not blame the public, admit when they've made a mistake and not defraud the public at the same time. It will cost us more unnecessary expense to see this through, but with most of our experience on camera in their own hospital with this event and just the moral aspect of doing the right thing for pets we will incur this expense on behalf of others that perhaps cannot afford it and more importantly, all our pets. Please go somewhere else in the meantime for the safely of your pet and research past court cases against this company. If you feel this response is in unfounded, I welcome direct contact for any questions.

I went there on Labor Day around 6pm with an emergency for my LuLu (mini dachshund) who got bit by…read moreanother dog. When we got there, they took Lulu right away and then within 15 minutes we saw the vet. They had to keep her there for a few hours in order to fit her in their rotation of patients and they sent us home and they said that they will call us when she is ready. They called at 10:30 pm and we went to pick her up. Excellent service. The removal of stitches was a bit of a hassle. I call a few days later to set an appointment to remove the stitches and they said that I don't need an appointment, that I should just call when I am ready to come down with LuLu and they will let me know what time would be good. When I called on the 12th day, the phones were transferred to Bourne. They told me that the Dennis location is closed and only open on the weekends??? Why didn't they tell me that when I called to set an appointment. Even thou the stitches removal was included in the price I paid $1600, I ended up call my Vet Tech, that comes to my house to do my dogs nails, came over the next morning and removed them for me. Her name is Lianna Heard, Cape Cod Veterinary Technician Services. She is extremely careful and great with all three of my dogs. I highly recommend her for any home services for your pets.

We had a negative experience with Cape Cod Vet Specialists. We brought our dog in for sudden facial…read moreswelling. As soon as we walked in the receptionist looked at him and said "oh looks like it may be an abscess" which is what we were thinking too. Granted he has some vet anxieties which we told them about, Dr. Lee did not examine our dog at all and did not even weigh him. He poked the swollen part of his face with a pen like object and said since it's hard, it's a tumor. He wrote down three possible tumors on a piece of paper, said "I'm sorry to tell you this" several times, and said an X-ray would be 2k and surgery would be 10k, but would be risky due to placement and his age. We left with antibiotics and pain meds. We took our dog to Angell Memorial in Boston the next morning. After extensive testing and examinations, they confirmed it was an ABSCESS, not a tumor and drained it, and also drained all the fluid from his neck. They also nicely informed us the antibiotic Dr. Lee prescribed was nowhere near enough for my dog's weight. Makes sense since they didn't even weigh him. See below post from another lady who was also told her dog had CANCER when it was just an asbcess. It's awful to tell patients their dog has cancer, without any extensive testing, and to make them worry all night long that their dog is going to die. I'll never bring my animals back to this location. I'd also like to add the sheet of paper he gave us where he listed the three cancers it probably was.

Great experience all around staff was wonderful vets are amazing. Our dog had surgery and…read moreeverything went very smoothly.

My friend and I were on our way to run a 5k. We had just gotten off the train and walked a couple…read moreblocks when we noticed a fluff ball on the ground. Initially we thought the bird was dead, but it wasn't. However, it was very lethargic. We tried to provide it some heat and thought it might be a good idea to bring it to Boston commons. On our way there, we stumbled upon VEG ER for pets which was open 24 hours and had images of birds and other animals displaying on their TV (it can be care to find vets that care for avians). They let us in, we explained the situation, and they gave us two fair options - let the vet check it out and if they determine there is little hope for recovery, ethically euthanize it, or, if it does show signs of recovery after 30 min - 1 hr, they'd bring it to Boston Commons. We didn't have time to stick around for the final decision, but I do hope it did recover. The staff there was really friendly, thanked us for being good Samaritans, and had us fill out a form. They also did offer us complimentary snacks and beverages. I was satisfied with my unexpected visit here.

Wonderful loving care staff Short wait, maybe 15 minutes…read more Made me feel like my 11 month old 3.8 pound puppy was in the right hands to receive care

Always a tough visit. Personnel is very professional. Waiting area could be larger. They are…read morevery nice.

I would like everyone to know if your pet needs urgent care this is the place to go i recently had…read moreto put my beloved cat Thunder down the vets and all involved were very compassionate and did all they could for him thanks again Staff

After having a horrible experience at VEG animal hospital, it made me realize I need to leave a…read moregreat review for this place. I needed care for my dog, and everyone here was great- informative, patient, kind. I felt like my dog received excellent care. Thank you.

Dr. McMorrow has been an amazing veterinarian to our pup for over 13 years. He hasn't always been…read morethe healthiest, but her skill and care have always brought him back to good health. We're so grateful for the wonderful vet she is and for the compassion she's shown us over the years.

Bailey did not want to leave Jamie yesterday to come home with me. Thank you, CCAH for everyone's…read moreprofessionalism and kindness. Even when you're super busy in the office and in the kennel, you always take the time to check on your "boarders" for anxious pet parents like me.