I took several pieces here last week and didn't have any issues originally. Today, I discovered that they had ironed the creases out of my uniform and returned to the store to get it corrected. The lady working there was kind, however, she informed me that they cannot do that for me because I didn't keep the tag on my shirt. I had both my receipt and credit card statement to prove that I had gone there, however, she stated that she could not do it as I didn't keep the tag. When I asked for a refund she stated that they do not issue refunds. The employee was kind, however, this policy is absolutely absurd. I have been getting uniform shirts dry cleaned for a decade and never once had this issue. read more

Ogden "Fine" dry cleaning has consistently failed to honor notes and requests for my weekly dry cleaning service as well as lose one of my shirts. Pricing has been increased twice within one year and I have been forced to bring my business elsewhere. I am utterly disappointed. read more

Clothes came back still stained. Also, the store should currently be open and then open sign is lit up, but there is a sign on the door saying they've left temporarily...overpriced and unprofessional. read more

Ogden Fine Dry Cleaning - Open sign lit up - Dry Cleaning Near Me - Milwaukee, Wisconsin

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I just moved to Milwaukee and tried Ogden Dry Cleaning. My experience was really bad. The person at the counter asked me to count the clothes to be laundered. Never before have I been asked to count clothes by a dry cleaner. They count it themselves in front of you. Still, it is not something which made me write this review. The worst part was when they misplaced one of my fine white shirts and when I complained the guy was least interested in what I was saying. The worst experience I have ever had at any dry cleaning services. read more

We have been coming to Ogden Fine Dry Cleaning for our dry-cleaning needs for the past year or so. We have never had an issue with their services. Turn-around time is solid, and the customer service seems fine. I don't dry clean a lot of clothing, so I really can't compare the prices, but they don't seem unreasonable. We mainly go to this location as it is so close to our apartment, so if it is a little more expensive (as some have mentioned), then I would say we're paying a little more for the convenience. Nothing special, but I can't complain. read more

This is the first time this cleaners has ever cleaned an item and the stitches came unraveled on the side of the arm....I am concerned that they don't inspect their work. Will I go back? Probably not. I paid alot for this sweater....It's cashmere. At this point I don't know what cleaners to trust. The London Cleaners used to be the Best. Unfortunately the Bridge has fallen. In the future I suppose I have to buy what I can wash at home. Customer service in America makes me long for the old days when cleaners actually took pride in doing a great job.... read more

Several weeks ago I took my comforter in to be laundered. When I was told it would take a week I explained that it only needs to be washed in a machine and dried in a dryer but was told they use a special process. When I got it back the following week it was lumpy; each square was bunched up. I returned it and they said they would do it again. When I picked it up the second time it was not any better. I spoke to the owner on the phone who said it was the best they could do. He told me to take is someplace else but it is ruined and no one is going to be able to fix it. I asked for my money back that I paid to have it done - which I thought was generous because they really should replace it - and he refused. I thought the man was going to have a heart attack he was so excited. After reading reviews they seem to do this a lot - when someone has a problem they take no responsibility for it. I would not recommend them and will never use them again. read more

Not knowledgeable about when items will be done & what items they can accept. Two weeks later I don't have the item I was told would take a week. When going to pick up other items I dropped off I was informed one item was rejected ( as it would get ruined using their cleaning process) . It would have been nice to know that before leaving it with them for a week to take it elsewhere ... All in all, waste of time. read more

Alteration services are a joke. I gave very clear instructions for a new pair of slacks: cut off 6 inches and re-hem. All they did was a crooked cutting job. The guy at the counter first said they only have two people working there and neither of them do the alterations. He then said I should go home and try them on, come back and let them know what to do with them, because he doesn't know why they weren't hemmed. I went there for the professional service (because I have a scissors and could have cut them myself!) but all I got was a waste of time and excuses. read more

DO NOT DRY CLEAN YOUR ITEMS AT THIS ESTABLISHMENT. Long story short - I left my comforter to be cleaned on 5/6 and 3 weeks later, I still do not have it. The manager says the quality is cheap, thus the reason it was damaged although this company cleaned the same comforter a couple months prior. I have not received reimbursement for the item. Upon discussing on the phone with the manager, he is aggressive and does not understand the true customer service, solely blame of any liability on his customers as you can read in previous reviews. More details as to what exactly is happening to date... I dropped my comforter off on 5/3 for cleaning, and was told this item would be available for pick up on 5/8. 5/9 I stopped in and the front desk associate had no idea where my comforter was and told me to try back in a couple days. I stopped in on Friday 5/10 as well as on Monday 5/13 with still no comforter. On 5/13, the associate asked me to wait as the phone rang. It was the manager who happened to call and he spoke to me saying the item was damaged since it was cheap quality. When I brought up that he had cleaned the same comforter less than 6 months prior - he refused to discuss any prior cleanings. He became defensive and condescending - it was not his fault for not letting me know they were keeping my item longer than expected or that it was damaged. He said he would send back the comforter the next day. I stopped in on 5/14, which he was not there although I provided the time I would be in. The comforter was in worse condition than when I left it - the associate told me to bring in my receipt and the manager would look at it. Receipt dropped off on 5/16, I finally received a message from the manager on 5/20. We spoke on 5/21, which he said he would call me back that day since he could not speak at that time. I called him on 5/24, and immediately upon discussing the situation he once again became defensive and rude, told me I was looking to blame someone and that it's the manufacturer's responsibility despite this comforter being less than a year old. He is refusing to pay. I still have no comforter and do not recommend this drying cleaning service to anyone in the community. It is too bad. read more

Clothes look worse. Husband buttons are always crushed. Is a waste of money. You will just pay more to take it somewhere else after.

I'm no dry cleaning expert but I drop my items off here frequently and everything seems to come back the way it came but cleaner. Usually there is a two day turn around. I haven't had any problem getting work clothes back in a timely manner. The service is very pleasant as well. I suppose it's hard to get people jazzed about dry cleaners but I have had a good experience here. You can always pay a lot more and go to London Cleaners if you are into that. On a sidenote I am a little disappointed I have never seen that golden retriever! read more

They opened one in Glendale/Whitefish Bay. Really bad service. I brought my tux in and they would not dry clean the bow tie since "we don't know how to clean that" and then she asked me what "that" was as she pointed to the cummerbund. So I could not drop those items off. All other items were supposed to be $3.65 but some were randomly $6 and others $5 ect. When I picked up items she said I was lucky I was a first time customer. Since they normally don't clean things like tux's and blue dresses with stains. Definitely do not recommend going here. read more

I haven't experienced any of the problems that the previous reviewers noted. I've always had a good experience with Ogden Fine Dry Cleaners. My clothes always come back clean, and within 2 days. The staff is friendly and helpful as well, and I don't think it is any more expensive than any other dry cleaners, at least not notably so. read more

Horrid. Took my dry cleaning here--it came back wrinkled and damaged. Honestly so bad I don't know how anyone could look at the dry cleaning and think they did a decent job. So, I brought the majority of my clothes back to the cleaner and again the majority came back wrinkled (in the exact same places--probably didn't even touch most of it). But hey, they did fix the blazer that the collars had deep creases all over so...I guess they earned the one star...? Seriously, don't take your clothes here. read more

I accidentally forgot my winter jackets here because of a move, and they kept them for over 2 months for me!! And, did a great job! I am so, so grateful!!! All my friends told me there was no way they'd still have them! read more

Horrible customer service. Tried this place once & will never go back. If they make a mistake handling your items they will spend time trying to convince you it is your fault. Good luck actually getting them to admit they are wrong and fix the problem. read more

Ruined an expensive blazer that I treated myself to. Picked up wool blend blazer in June. Opened the bag in mid August when I was reorganizing my closet b/c I did not think it was necessary to inspect it immediately (a fall garment). The whole left side of the jacket was ruined. Young woman working there said they would redo it but charge me and that it looked like it needed to be pressed again (?). Then she called the owner. He refused to try and fix the garment at all stating it was past the 7 day policy to address an issue. I asked where the policy was stayed and the the employee could not answer. It was not on my receipt nor posted in the store. Owner refused to look at pics (he was at another store) nor talk to me. Did not seem to care that they lost a customer as well as a strong referral. Also unsettling that they make you pay upfront. Bummer b/c I like to support small businesses. read more

Ogden Fine Dry Cleaning - Dry Cleaning Near Me - Milwaukee, Wisconsin

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The WORST place I've ever been. Completely rip you off. They don't do dry cleaning! They give your clothes back to you uncleaned. STAY AWAY

I having been using Ogden Cleaners for almost 5 years. I can walk there and live in the neighborhood They had always done an outstanding job. I took my things there because of their outstanding work, even if a little more expensive. Until this last month! I picked up my husband's dress shirt, (he had a function out of down) and when he put it on a button was missing. He tried to pin it, but it looked terrible.. he had to wear it anyway. Then I took my white suit in to be cleaned. When I went to put it on an hour before my luncheon...5 BUTTONS were missing. I had to quickly move some around to close the suit and still it left 4 sleeve buttons missing! I was embarrassed and brought the suit back to the cleaners. I asked to speak to the owner.and was told that his number can not be given out. I left my cell number and asked that he call me ASAP to remedy this situation. Well. It's been almost 2 weeks and I have not had a phone call. I give this cleaner a 0.... don't go there I will re-write a review if something improves read more

Terrible ownership! Ruined a shirt of mine and told me how it was my fault and then insulted my intelligence. I won't ever be able to get my shirt fixed but if I can save one person the headache. CHOSE ANOTHER DRY CLEANER! read more

Absolutely the worst dry cleaning place on the market. Pretty much ruined a perfect black suit by burning the jacket. Refused to acknowledge they had done it and then blamed it on the customer. On asking if they would even do something the attendant pretty much dismissed the claim and said the owner will do nothing. I asked for a number to reach the owner at and the attendant claimed she didn't have one. Kept avoiding giving us the owners schedule. DO NOT GIVE YOUR CLOTHES TO THEM!! They will ruin them and claim you are responsible. read more

If I could give this establishment ZERO stars, I would. I have had the worst customer service experience of my life at Ogden Dry Cleaning. I dropped off 10 pieces to be dry cleaned on January 4, 2013. When I returned to pick up my clothes, I only received five pieces back, and I was told that the other five must have been delayed or missed in the transfer. I returned to the store two more times in the next two weeks, and was told that they could not find my clothes and they didn't know what had happened to them. It is now May 19, and to make an incredibly long and frustrating story short, I still have not received my clothes, nor have I received any sort of compensation for the loss, which was about $200. The owner has been incredibly dismissive and condescending towards me - he believes that I actually received all of my clothes and I just forgot about it or lost them in my closet. He told me several times in a very condescending tone that he would "take my word for it". I sent him the documentation to file a claim with his insurance company back in March, and I've called to follow up on it about half a dozen times, and no one can ever give me an update. They always tell me that the owner will call me back and then he NEVER DOES. Do not, under any circumstances, bring your clothing here. The owner has proven that he does not care about his customers and will not make the situation right if you have an issue. read more

They are closed when they are advertised to be open. I know it's hard to find good help lately, but some of the people working the counter don't care. read more

Very convenient location and staff is always friendly. Never had a bad experience here. I like that their hours mean I could go both before work and/or aster work. Nice perk to not have to plan my day around when I can pick the dry cleaning up. With that said, my dry cleaning needs are not great, so I've just found them to be pretty run of the mill as far as dry cleaners go. read more

New to the area .. From other experiences did not want to take my clothes to the 1.99 place so tried this place out and I was thrilled! Great job .. The lady who helped me even told me where to find coupons too! Wow love it! read more

Very nice job on the two items I had cleaned (all white), very convenient location and super cute and friendly staff. I will be returning.

Had been taking our cleaning to there for years. Regularly get men's dress shirts laundered and pressed with starch for a couple of bucks. Last pick up they charged us over twice as much. They said the item had been drycleaned because of the material. The label doesn't say dry clean, it says machine wash and dry. We hadn't asked for it to be drycleaned. We complained to the employee, but he wouldn't give us a credit. Once home, we called to ask to speak to a manager, but was refused the manager's name and phone number. We provided a name and contact info to the employee and requested the manager call us back. Never received a call. Ogden Fine Dry Cleaners has lost two more customers. Good luck staying in business! read more

I dropped off a COACH bag for cleaning around 12/5-just some stains from use nothing embedded or overly dirty. I was told it would be ready for pick on 12/16. I returned on 12/30(14 days after it should have been ready) and it was still not ready. I was told it would be dropped off later that night. I returned on 12/31-it still hadn't arrived. I was told I could pick it up after 2pm so I asked to be called when it arrived. I had to call them but it had arrived and I was finally able to get it back. They didn't clean inside the largest pocket which is quite obvious. I will not be returning and I would not recommend Ogden fine cleaners to anyone. read more

Best in the Milwaukee area. Clothes come back same day if you're early enough dropping them off, but otherwise next day. I use them on a regular basis, and have never had any issues at all. read more

I never write reviews, but this place got me angry enough to take the time to write one. It deserves no stars. Avoid at all costs. This place is terrible. On at least three occasions the dry cleaning has not been ready when they said it would. And that is already after the fact that it takes them near a week to get the cleaning done in the first place. On my last experience with them, and this will be the last, the drycleaning was two days late. I never received an apology and in fact was told by the owner that "this is drycleaning, we don't have a contract with you." That is ridiculous. They took no responsibility for their actions. When I told them I didn't think I should have to pay for their mistake, I was told I could not take my clothes until I paid. Needless to say I will never use them again and neither should you. read more

The first time I went here I had a blue ink pen explode on some of my khakis dress pants. The man running the counter assured me he would be able to get the ink stain out. I didn't think it was possible. Somehow he was able to get this stain out 100%. I was really impressed with the work that was done. I've been a regular customer ever since. I've only had dry cleaning come back once where a suit jacket still had a slight stain on it. They kindly took it back to a second cleaning free of charge. Excellent service, excellent quality. read more

Staff was very friendly and dry cleaning was efficient and affordable. No reason this will not become my regular stop for all my dry cleaning needs especially after some very negative experiences with other cleaners. read more

I dropped my dress off on a Monday for a wedding the next Saturday. I wasn't able to pick up my dress until Friday... and it came back dirty!! I couldn't believe it! Scrambling, I was able to drop off my dress at a Klinke that night and was able to pick my CLEAN dress up the next morning - the kicker, it was 1/2 the price even with the rush at Klinke. Will never go back to Ogden Fine Dry Cleaning again. I'd rather drive the miles than walk 4 blocks. So disappointed. read more

First of all, I am only giving one star because I had to in order to start my review. Second, my husband and I are EXTREMELY laid back and tolerant of even the poorest of service and find ourselves giving businesses four stars that would not deserve more than 1. With that being said DO NOT take anything you care about to Ogden dry cleaners. My husband had had some shirts dry cleaned there so I decided to take my wedding dress there to be cleaned. Granted, my wedding dress involved a lot and was very difficult to clean - however, the whole experience was awful. On our first phone call, Kahon offended me by judging the food stain that was on my dress because he couldn't believe we served comfort food at our wedding. I was promised quick, effective, great service but I was also pushed and shoved in trying to get my wedding dress boxed immediately as opposed to getting it returned on the hanger (so I could inspect it). After SIX MONTHS and numerous unanswered phone calls and untruths, my husband went to pick it up and STILL found stains on the front of the dress. Kahon actually told us he would never take on a dress like this again - amateurs! While I have my dress back, I still feel like it is not fully cleaned and the entire experience was horrendous. In addition, not a single update call or a single phone call to let us know the dress was finished, we had to call to find out the dress was "ready". Save yourself the hassle and go elsewhere. read more

poor service and shirts come back dirty