We visited as a first-time patient for our cat that has an eye ulcer. We thought it was just an eye…read moreinfection. We were impressed by the pleasant bedside manner and thorough explanations of what was going on with our cat, what to do when we get home, and follow-up. I really hate when veterinary clinics treat you like a source of profit and don't make you feel they actually care about your animals like you do. For me personally, any pet I own is an extension of my family - a furry child. I appreciate receiving care here just like I would at a Primary Care Physician's office.

This place needs to reevaluate their staff. I could tell my dog was manhandled. When he was picked…read moreup, he looked traumatized. Dr. Crook diagnosed him with diabetes, but yet wouldn't provide any lab results, confirming it. After the treatment began, my dog's body just started to deteriorate. This doctor had the worst attitude.......in general, This place was a horrible experience. Please take care of your babies and don't let this doctor near them. Update, my dog is dead

completely rude. I called to ask a question and the lady was very rude and hung up the phone on me…read more I will never do business with them

I would give them no stars if I could. A groomer named Tiffany cut my 10 year old poodle down to…read morewhere he had bare spots on his legs and back. when I addressed my concerns with the owner JC- he said that is how they do it. My dog never got that bad of a job done on him all his life. Very very dissatisfied.

I boarded my dog with them, leaving prescription medication with them for my dog with explicit…read moreinstructions on timing. Well, I came in and the staff told me directly to my face they gave it to him HOURS late. They didn't care, they didn't apologize. My dog suffered because of that. Also, a couple customers overheard a staff calling the dog the R word, and staff confirmed management did not care. The Wilm location shut down, the corporate company is clearly trash.

I originally wasn't going to write a review, but they kept harassing me for a review. So, here it…read moregoes. HORRIBLE! HORRIBLE! HORRIBLE! I will never take my furrbaby here again. Upon walking in, the Spanish girl at the front desk was NOT friendly AT ALL!! She asked me 3 times inside of 30 seconds what my dog's name was that was being groomed. I don't know if she was tired or what, but it was the afternoon. So, who knows why she couldn't process what I was saying?! All I am going to say is that she was "not there." My every instinct was to take my baby and leave, but I went against my better judgement and let them groom her. When I got my furrbaby back, her hair looked atrocious. Now, I will say my child doesn't like her feet done, but her whole body was so choppy and uneven. I couldn't believe it!! Her ears were still scraggly and uneven! Her belly still had long hair on it that was supposed to be trimmed down with the rest of her body!! It looked like I did her haircut myself!! Professional groomer where?? Also, when they gave her back, they just gave shoved her across the counter and that was that! No receipt! No bandana or anything. Ugh! AVOID THIS PLACE AT ALL COSTS! NEVER AGAIN!

They did amazing with her and their staff are very knowledgeable, my dog had so much fun! We felt…read morelike family, we will be going again definitely!!

i took my dog there for the second and last time on 2/11. they did exactly the opposite of what i…read moreclearly said at check-in. i asked for her facial hair trimmed and not shaved. i also clearly said i did not want her blown out. rather let her curls shows. a groomer came out and said "no problem. we have a special way to dry them to leave the curls." my dog came out - her face was totally shaved and she was all blown out! i was angry and let them know - to no avail. they asked me to take my hostility out and leave. never never go there. they pay no attention to your desires. the same thing happened the first time. i wanted to give them another chance since they are so close. never again!

Do not by any means take your pets here. Dr. Jones is a miserable person who lacks empathy. All…read moreconcerns are disregarded and blown off as "that's normal." They are unkind and do not care about your pets, they just care about you pulling out your wallet.

I can't speak on the services here but what I can say is the staff was very rude! I entered this…read morebuilding while doing a Dash. It was about 6 ladies behind the counter talking one on the phone so this doesn't include her. One sat behind the counter with her body facing away from me talking to the other ladies. Nobody took the time to even acknowledge I was there. Even with seeing me walk through the door! It was very unpleasant and uncomfortable. Finally after two minutes someone stated I had to go to another building. This was a very poor example of customer service and decency! Funny I was looking for a place to take my dog. It certainly won't be here! Sad how folks treat other people!