Took my rescue Pomchi for her first grooming, and had a great experience. Wendy was kind and got us…read morein right away! Price was great, service was great, calling tomorrow to take my other pup in! Happy we have a place to go so close to home.

Oh my Gosh--THE owner of "PUPS & PURRS" should be on national TV to showcase her skills. After…read morebeing disappointed with four groomers and giving them second chances with little change, I kept searching, reading reviews, and checking social media without success. However, one day, I passed a yard sign for PUPS & PURRS, pulled over, and spoke to the owner, Wendy, who invited me to bring my pups without an appointment and answered my questions. I was instantly impressed; she wasn't trying to sell herself, and I thought, 'This may be the one.' My intuition was correct after making an appointment. I stayed in a designated prep room for pet parents, with divided sections; each had see-through windows where they were groomed. The second room was for puppies to play while waiting to be groomed, and another gated area for pets needing solitude before or after grooming. Wendy, the groomer, charged less than previous groomers at a teaching vet hospital and others working at well-known pet stores in DE. I've gone to PET & Purrs several times & my pets are NOW scheduled every 6 weeks. It's been a pleasure to share! Mrs Dee, Newark, DE.

We visited as a first-time patient for our cat that has an eye ulcer. We thought it was just an eye…read moreinfection. We were impressed by the pleasant bedside manner and thorough explanations of what was going on with our cat, what to do when we get home, and follow-up. I really hate when veterinary clinics treat you like a source of profit and don't make you feel they actually care about your animals like you do. For me personally, any pet I own is an extension of my family - a furry child. I appreciate receiving care here just like I would at a Primary Care Physician's office.

This place needs to reevaluate their staff. I could tell my dog was manhandled. When he was picked…read moreup, he looked traumatized. Dr. Crook diagnosed him with diabetes, but yet wouldn't provide any lab results, confirming it. After the treatment began, my dog's body just started to deteriorate. This doctor had the worst attitude.......in general, This place was a horrible experience. Please take care of your babies and don't let this doctor near them. Update, my dog is dead

Made a appointment with Faithful friends to do a small Mass removal on my small dog. I dropped her…read moreoff when I went back to pick her up at 4:00. The vet that worked on her came out and told me after he closed her up the first time she was still bleeding real bad. He had to go back in and put her to sleep and open her up the second time. So I had to sit and wait an extra hour for her to wake up off the anesthesia. When they brought her out to me they had her in some kind of suit. The lady was carrying her and she said it was a space suit. She said she would carry her to my truck and they had raped her and she told me to take the bandages off. When I got home that night I took the bandages off. I couldn't believe my eyes. I never seen anything so bad in my whole life. She was so swollen and bruised in between. Her two back legs was so swelled. They look like giant blood blisters. They gave me enough meds for 7 days and and said rest. I stayed with her in my bedroom around the clock and kept icing her down. When I called and said how swelled she was that's what they told me to do after a week and a half bleeding had never stopped. It wasn't real bad thick drops but steady and then it got a little worse and he told me to put a Band-Aid on her so I was using big band needs. Every time I took one off it was so filled with blood. I couldn't believe it. So I took. I called and said she was in pain and I need it more medicine. I'm still thinking well. Some swelling went down and don't look as bad. I was praying she'd be okay. They told me I would have to bring her in to get the medicine so I did why there? I told him bleeding never stop. Is she bled on their floor where I was sittinI told the lady at the receptionist she went and got a mop and mopped it up. They gave me more meds and told me the same thing. Rest and I left within 21 days from surgery to the day she bled out and died in my arms. I left another review. It would be the first review and I put pictures with it but it looked like things were changed around and it was set so I added it and I'm rewriting it now. I don't know if They'll let me post pictures to show you how bad it was. I called there said I would like to talk to the vet that did the mass removal on my dog. She passed away and they said they were so sorry and they would have him call me a week. Maybe a little over a week later. He called. I told him you went in twice. You had to do something wrong the first time for her to bleed like that for you to go back in the second time. He called me delusional and asked me can I prove it? I got pictures of before I brought her there and look great and I got pictures when they were done with her she looked so bad he had to know something was wrong for him to opened her up twice. He just prolonged her death. She suffered for 21 days before her passing. He told me the second time he went in. He tied everything off and she'd be okay. Just rest and medicine from surgery to the day she passed was exactly 21 days. I googled it about if a vet opens the dog up twice and it told me that yes that's not good. I experience that should know better and if she died within 21 days that's why she died because she was opened up twice. If you would have just told me the first time before he opened her up the second time because everybody makes a mistake that he hits something and couldn't stop the bleeding and had to know she was going to pass away. He just let her suffer. I would have just had her put down so she didn't suffer. I am very hurt that he has denied anything to do with her passing. I'm very mad. He opened her up twice. Never asked me. Could he go back in twice or did I want him to go back in? He just did it on his own. I lost my best friend my companion. She was all I had. She went everywhere with me and did everything together. She is very missed. I'm lost . and he still hasn't taken responsibility for what happened to her. I believe he's mean and selfish and knowing she was going to pass and he let her suffer for the 21 days. All I've done is cry. I can't believe I took her for a small Mass removal to make sure she was okay and I was so happy to go get her and then he came out and told me he had it open her twice and when I took her him and seen her it was the worst thing I've ever seen in my life. I had to watch my dog suffer for 21 days. Why he was in denial until her death? Dr Quin did the surgery I'm not from PA in from Newcastle Delaware.

I had to put down my 17 year old dog today and they couldn't be kinder under the circumstances…read more The price was much much lower than the vet's. I appreciated their taking me back to the vet so quickly upon my arrival. Also appreciated their explanations and obvious sympathy.

The staff here are just exceptional, and I'd like to give a special thanks to Dr. Coleman. We…read morerecently had to take our senior fur baby in for an emergency visit and they were able to get us in right away. At 10 at night, the entire staff lovingly cared for him and quickly had him diagnosed, treated, prescribed meds, and recommended follow up treatments. Due to the pandemic, we couldn't meet with Dr. Coleman face to face, but she gave us everything we needed over the phone, and was as kind and gentle as she could be, even though the diagnosis itself was not good. We were so grateful for their care! We've been going to them for about 3 years, and they've helped us through putting down 2 of our pets, and were always kind and gentle. They even came to the house for one of them (our cat, who could not travel). These folks understand how much our pets mean to us. We're incredibly grateful we've got such a great place to bring our furry family to in their hours of need.

One of the worst experiences of my life. Plus I feel they contributed to my dogs death. I took my…read more8 year old dog there because he was urinating a lot. I asked to have him tested. They kept him for two days they decided he had diabetes and put him on insulin. They told me we would have to check his blood two times a day. Sold me an expensive glucose monitor which they never set up. They sent us home with a monitor with no codes installed and not even batteries. Ultimately I found out I paid 3 times as much as it could have been bought at CVS. I went back a few days later and was basically told to stab his ear twice a day. They were incompetent, uncaring and expensive. I would never go there again. ​

excellent experience. Staff is patient and kind with pets. Good job with the groomingread more

These girls do a fabulous job. I have been taking my three fir babies to Shaggy Paws for several…read moreyears. They always look and smell wonderful. They love going for their spa days. My corgi goes in for the furminator treatment and she looks gorgeous when she comes out. I highly recommend these ladies for your furry friends.

Knowledgeable, friendly , caring staff The most…read morecompassionate doctors Good bedside manner

I was just told not to bring my puppies to them to get microchips anymore…read more I had bought my own chips and they couldn't use AKC REUNITE SYRINGE CHIPS so they charged me $35.00 for ten puppies. Half the puppies were not chipped when I got them home. They rechipped for free, but a puppy buyer was with me and after she saw the chip just laying on the puppies coat she refused to try and get the puppy chipped a THIRD time. Can't blame her Two stars are for price and convenience

I've been taking my fur babies here for the last 5 years. My last experience is the reason I am…read morehesitant to return. I came in for an emergency visit. Jennifer Campanicki was unnecessarily rude and curt. She showed no compassion and lacked empathy.

Rude front desk WAY over priced With many pets…read moremisdiagnosed. There are MUCH better places to take your loved ones. This place just wants your money

Today I took my Aussiedoodle to Pleasant Pet Resort in Nottingham PA. To be groomed. I told them…read morespecifically that I did NOT want a poodle cut and showed her the way I wanted it with picture #1. I said I believe this was a puppy cut. In a few minutes she came back out and said there was some matting on his check and underside and that she would have to cut that closer. I agreed but said I still wanted the rest of my dog to have a puppy cut... not a poodle cut. After a bit she came out with a dog that I did not even recognize as Teddy. Picture #2 shows his now Pom Pom ears and a Pom Pom head and and a fluffy tail. I said "I told you I did not want a poodle cut! She said she had told me she would have to do that...She did not say that. She said his chest and belly had some matting and she would have to cut that short. I said ok but leave the rest about an inch to inch and a half. I told her I was very upset. I sure she already knew that. I had already paid the $60 bill but she did not offer to cut the cost... just walked into the back.The other worker at the counter said nothing. I felt like crying on our way home. but I think I was too angry. I will not return to that center.

If I could give 10 stars I would. This is the 2nd time we've kenneled our dog. This was the best…read moreexperience he's ever had. We told the ladies about his anxiety and they not only had a separate place for special needs dogs they made him comfortable enough to even associate him with other dogs. They told us he actually made 2 friends. The first time was not here but at Applebrook Bed & Biscuit, and they asked us not to bring him back. They did not have the time to work him or with his anxiety. After they assured us they would.