1. Oh No Plumbing & Air Conditioning

    1. Oh No Plumbing & Air Conditioning

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    Phoenix, AZ

    Oh No Plumbing & Air Conditioning

    4.2 (15 reviews)
    Closed 8:00 am - 5:00 pm

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    Cutout in closet to get to shower valve that is supposed to be covered up by access panel.

    I used the get a free quote service on Yelp to find a plumber that can swap out a Moen cartridge in my shower and got a response from Oh No Plumbing. I let them know that I had a replacement cartridge already from Moen and that the set screw on the handle was stripped. They said they could have someone swap out the shower cartridge for $166 so I got scheduled. Day of the appointment they don't show up until after 3pm for a 10am to 2pm arrival window. The plumber Chris goes to work and is unable to take the shower handle off to get to the cartridge because of the stripped screw which he should have already known about. I agree to let him cutoff the handle and install a new handle and trim kit. My wife had to run to Home Depot and pick up a new kit while he was cutting off the handle so he could install it. This ended up being a bad decision causing us to not have water for the whole house until the next day! He has a hard time getting the cartridge out even with the removal tool that was sent by Moen with the replacement cartridge and breaks off the cartridge inside of the removal tool. He ends up having to drill out the cartridge and what should have been a quick simple swap out is now taking about 2 hours. With the handle and cartridge removed he is having a hard time getting the new cartridge in and questions whether it is the correct one or not. Says that Moen has 6 different cartridges and this might not be the right one. No, this is a Moen Posi-Temp shower so it would be the Moen 1222/1222B cartridge which is what Moen had sent out and was same as what was already in there. After trying multiple times unsuccessfully to insert the new cartridge he says that we will need to have the valve replaced and it will cost $1,240! Well we are kinda of screwed at this point because the main water is off and can't be turned back on until the cartridge has been replaced so agree. But because they were late and took so long to get to this point they can no longer get the parts necessary to complete the job until the next morning meaning no water for us for the rest of the night. He says they will cut a whole in the closet to access the valve and then cover with a panel. He says they will put plastic down when he comes back and cover up vent so that dust doesn't go everywhere and will be here first thing in the morning after getting parts from the store they work with. He comes back in the morning and goes to work, doesn't use any plastic tarps like he said. He needs to borrow a pair of scissors to cut out the template for the new kit cause he didn't come prepared with all the tools he needs so I give him the pair of scissors we had in the kitchen. After he leaves I remembered I gave him the scissors and he didn't hand them back before he left. I messaged him after he left if he had them and he said no, that he thought he put them on the shelf on the closet. Checked all over and they are gone. Messaged him again if he was sure, he said he would check and didn't have them. My guess is he took them by mistake when he packed up and didn't want to drive all the way back here to return them. Now my wife is out of her $150 Cutco kitchen shears. The access panel that was supposed to cover the hole in the closet is a joke. You can see from the picture how poor of a job this was. I would definitely not recommend this company. They clearly are inexperienced and do not do quality work.

    Highly recommend this company! My A/C went out on Thursday , they came out the same day, diagnosed the problem and gave an estimate, I called them the next day and by Saturday, everything was done professionally, responsibly and efficiently! Matt was great to talk to, informative and no nonsense. Isaac and Ivan installed my new A/Cs and were very professional! They made sure that I was completely happy with their work.

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    1 year ago

    Great company with quality installations. Communication is great and they have always been prompt service!

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    Tyler came out and was super knowledgable.

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    I cannot say enough good things about Tim! We had an unexpected plumbing emergency with water…read morecoming through our downstairs ceiling from our upstairs shower, and he was at our house in less than an hour. Tim quickly diagnosed the problem, explained what was going on, and had the repair taken care of right away. He even connected us with a water restoration company, who was able to come out the same day to address the water damage. On top of the incredible response time and service, his pricing was extremely affordable -- honestly much less than I expected for an emergency call with such a fast turnaround. Having water suddenly coming through your ceiling is incredibly stressful, and Tim made the whole situation feel manageable from the moment he arrived. Fast, knowledgeable, honest, affordable, and genuinely helpful. We will absolutely call him again for any future plumbing needs and would recommend him without hesitation!

    I was optimistic about this company because of good reviews on Google and Yelp and Nextdoor. While…read morethe cause of my leak seems to be resolved (at least for now) it did bother me that I took the time to ask several times with the dispatcher "Taneea"(sp) and she said there was no fee to diagnose and I kept asking are you sure because in order to see where the leak is coming from my bathroom upstairs from the shower and where it settling we need to look at the pipes underneath where the drywall is and that involves cutting the ceiling drywall. And I asked her again several times if there's any charge for leak tracing or anything she was leaving out just to look and see before repairing and she said no, there's no diagnostic charge. They get here and tell me it's gonna be $125 just to cut the drywall and I just don't understand how there can be such a disparity between what I verified by phone and what I was being told now. And even if I give them the benefit of the doubt that the dispatcher was mistaken (though that's something very strange for a dispatcher who works for and represents a company to say, if not true) the fact that she did tell me that clearly, you would think to keep a customer they would stand by their own word, so not a great first impression. I still paid them $455 to change the cartridge in my shower, but they would not take five or ten minutes to cut up two 6"x6" holes in the drywall and look inside to see if there's any other extensive damage or leaking. I may just leave it for now and keep an eye for any signs of staining or moisture rather than deal with drywall repair. I still will inspect around the electrical where the ceiling fan canopy is and remove it from the ceiling to see if there's any water damage to the fan and light fixture or if it can be salvaged and still works once all is dry and I can restore power to the room. But they refused to look for any signs below to ensure there were no other signs of a leak unless I paid more. Another thing is with a large hole behind the shower faucet escutcheon where the leak occurred what's to keep another cartridge from failing and leaking right down into the room below and getting into the electrical and drywall and ruining another ceiling fan? I wish they'd have taken the time to tell me how to seal off that wall behind the faucet handle or given me suggestions but they just kind of did their job and left. They didn't offer me any advice or tips to prevent this again or set my mind at ease, and taking the time to do that would have made me feel more "taken care of" and built a rapport as a new customer. They just wanted to do the job I asked and go. So while I have no other complaints so far, they didn't go the extra mile or make me feel reassured at all for such a serious issue. It was just a "job" to cross of their list and not spend a second longer than necessary to show, discuss or reassure.

    Bumble Bee Home Services - Bumble Bee Trusted Technician

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    Was having some strange popping sounds coming from my breaker box. Contacted BB, and they sent…read moreChris out same day. He inspected the box and determined that it needed a refurbishment. (31 years in the AZ sun) He cleaned up some damaged wires, and replaced all breakers. Installed a surge suppressor to bring to code also. Not inexpensive, but just bought 30 years of peace of mind! Chis is a pro that has earned his stripes. Skilled, competent, and personable. Take care of him, BB!

    Beware! Appears that this "locally owned company" was purchased by a private equity group (Flint…read moreGroup is the platform company with General Atlantic being the private equity firm). We ultimately paid way too much for a basic 50 gallon hot water heater swap (bundled price of almost $3000). I was out of town and my wife was busy with work when this happened. We had used Bumble Bee Plumbing in the past and trusted them. That trust has been broken and will never return. My wife left a Google review. There was a response posted as "response from the owner" which left a phone number of 602-813-0298 to call so we could speak with their "manager" to address our concerns. I tried to call that number twice...it's been disconnected! Do your research, get multiple bids and verify that the company you are calling is truly LOCALLY OWNED and has not been rolled up under some private equity structure. We have all seen countless stories about how private equity could care less about the customer and how they leave a trail of destruction and debt in the end. It's largely about profits, margins and EBITDA (earnings before interest, taxes, depreciation and amortization). This is the valuation metric that's referenced (with a multiple applied) when they sell. In most cases, that's ultimately ALL PRIVATE EQUITY FIRMS CARE ABOUT! It's a sad yet not surprising story on the fleecing of America! All I can say about Bumble Bee Plumbing is my experience was very different this time and it appears that since my last time using them, private equity has gotten involved. I'll let you draw your own conclusions! Would love to see a customer advocacy/awareness story on one of the local news affiliates about how private equity has consolidated so many previously locally owned trade businesses (plumbing, HVAC, electrical). This might be a good starting point for that type of story.

    Oh No Plumbing & Air Conditioning - plumbing - Updated September 2026

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