It began with Eli his smile and kindness. He was very tidy, efficient and courteous. ELI'S…read moreworkmanship was impeccable. Attention to detail and he works very neatly and clean. He explained everything in detail and we even prayed together. I highly recommend Eli and island comfort and thank them very much for the quality of care shown and done...God bless Lisa Lau

We couldn't have asked for a better experience with Ely from Island Comfort Air Conditioning in…read moreLihue. Not only did Ely expertly diagnose our system, but he also thought creatively about mechanical solutions that helped us cool our home more quickly and efficiently. His knowledge was truly impressive, and he offered several insightful ideas to further improve the performance and longevity of our air conditioning system. It was clear that he genuinely cared about finding the best solution rather than simply completing a service call. Beyond his technical expertise, Ely is simply an outstanding person. His kindness, authenticity, and originality shine through in every interaction. He made us feel comfortable, answered all of our questions with patience, and treated our home with great respect. As an unexpected bonus, he even sat down at our piano and played a beautiful song! That small moment perfectly reflected the kind of person he is--talented, genuine, and full of heart. Ely was an absolute joy and a blessing to have in our home. Island Comfort is fortunate to have someone of his caliber on their team. We highly recommend Ely to anyone looking for an exceptional air conditioning professional.

I am SO HAPPY with Trey's performance today!! He showed up early, did a full diagnostic of my…read moreproblem with my toilet, gave me some options, and let me decide what I wanted to do. I decided on replacing the toilet because mine was the original one from when the condo was built, several things were deteriorating. Within a half hour, he had the new single piece toilet, and began dismantling the old one. It's a beauty and will save water, and has the soft close lid as well. I couldn't be happier!! Trey is kind, respectful, and super diligent about getting the job done!!! I will definitely use Steve's Plumbing again, and will request Trey for services because I now know his work ethics!! SOOOO HAPPY!!

Local tech was "OK", i.e., friendly and seemed competent enough, but the price bid for the job was…read moreshockingly expensive!! -- in the multiple $$$$ thousands $$$$‼ I did the job myself in 2.5 hours and paid $103 for the replacement pump. And the company tries to project "local service", but is actually based in Honolulu and would not stop calling me from Honolulu, even though I told them I was not interested!

Easy access and a full stock of just what is needed for the DIY guy or the seasoned professional…read more HVAC at its best. Good customer service and free delivery. Can't be beat! Thank you for your service to Kauai.

The prompt service and request and what I wanted done was more then I expected and technician and…read moreinstallers were very helpful in meeting my needs and it was within my budget.

This is a delayed review for service performed on September 12. Van happened to be assisting with…read morethe telephones when I left my trouble call message on the 11th, and CJ --Cool It's technician-- was on our side of the island the next day. CJ stopped in to do a diagnostic. I was very pleasantly surprised that he got the AC operating again that Friday afternoon (dye was added to the system so follow-up will be required). I planned to wait and submit a review after the follow-up, however, the follow-up has not been necessary YET (it's coming...). Thank you, Van and CJ.

Regarding : "Cool It Kauai" Air Conditioning : BEWARE…read more I started with Cool it Kauai when I first bought my 3 bedroom condo in 2019 for a vacation rental on the North Shore. Van and his team were very nice and installed eventually 4 Fuji AC's over that first year that were fabulous at the beginning. 'Cool It' was set to maintain these 4 units annually and all seemed good until someone new took over the office, who was literally so cold and dismissive to my concerns over the equipment and the ever increasing costs to have them maintained, If I mentioned it was an emergency she would nearly double the costs, so it was best to be patient even though we had guests harassing us for an instant repair. Her name was not Skyler, in fact, I must agree when Skyler came, she was a welcome asset to the office. She actually seemed concerned and was always trying to be helpful. However when there was a need for a repair, and all 4 units were still under warranty, it seemed no matter what the diagnosis was the warranty never covered "those" things... That's about when the red lights started flashing and it was around this time they added the 'travel time' costs to my bill! Are you serious? We finally left last year when they couldn't produce or provide our warranty information. Information that only they had, since they were entrusted with buying all 4 brand new Air Conditioners, so surely they had all the paperwork, including the warranty info that it came with! However I spent nearly 4 months trying to get that information from them, only to finally be told, "You can call Fuji and get it"! Really? Omg! The new company acquired that information at the get go and has already had 2 repairs that were still under warranty (3 were 6yr warranties and one was 12yrs), so all equipment was still covered, but Cool It wouldn't honor it or bother with it!! It became impossible to receive this simple information or any reply that did not escalate our dismay. For all the trust and finances we endowed 'Cool It' with, we received one too many curt, rude and inadequate responses. I've had enough. Be

Plumbers are almost impossible to even get a return call from on Kauai. I have called and worked…read morewith many over the 25 plus years we have been here. Some good, some very pricey, some... not so great at all. I had a 6 month issue with my solar water heater. The tank was overheating and exploding water all over my indoor lanai. I called one company and they replaced a bunch of stuff, sold me something I didn't need and after six visits, didn't fix the problem and thousands of dollars later. I was getting desperate about the flooding the tank overflow. So I called Kauai A/C & Plumbing. They came out the next day to have a look. Kimo came out and actually listened to what I had to say and what I thought it had to be - the only thing left - a fairly new tank (3 yrs old) just out of warranty. So he left after 1/2 hour. to get a quote ready. I contacted the office back about the quote. It felt on the high side to me (as I replaced the tank and plumbing three and half years ago for half the price) but I was desperate and no one else was returning calls and a few I refused to call back anyway. The appointed was made fairly quickly, within the week. The time to show up was set and they arrived on time. Kimo and Micah came and brought my new tank. In the first day they had it all hooked up and re-plumbed with a new pump, but something was off with the controller. They thought I may need a new one. I explained it was working just fine before. I explained that there were wires in the controller that may need to be hooked up, but we thought it was okay as is. I called the office and they were nice and said they would be back out in the next day, after I explained it still wasn't right. SO... Kimo kept at it. He called two solar suppliers looking for an answer and got one. He came back that next day and had another look. He fixed it that day! Both Kimo and Micah were professional, warm and friendly and didn't treat me like an old lady who didn't know what she was talking about! They also took about 5 minutes and fixed an outside plumbing issue I had with hose attachment to the house. Kimo called me to tell he fixed the heater hook up to the controller and sent pics as my hubby was home and not me. It's humming like a charm now. No more explosions. And hubby gets a hot shower. Not many quality plumbers work repair jobs anymore, but these guys are the real deal and went above and beyond. 5 stars.

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

Terrible company. It is true. We've had them over on various appliances over a period of years…read more They continue to go downhill even further. Unreliable. Disinterested. Rude. Avoid at all cost.

Bad customer service. No respect for customers time. We did Schedule for service but no call no…read moreshow, we got it reschedule still no call no show, call them up and get reschedule and again no show. We call back left message no one return our call. When they finally show up, they have to order part and when part comes in again they schedule us for 2 separate days and same outcome no call no show. We been waiting 3 weeks to get thing fix. Move on to other company who will think we value to them.