We have used this company for our air conditioning for a number of years and are very impressed…read morewith their work and their prompt responses when needed. Everyone is very friendly, know what they are doing, and deserve the highest rating.

I highly recommend Islandwide for your Hvac need. We…read moreinstalled two new split systems for our home. Brandon and the crew of four even installed our units during a raining day and complete the install in one day. I am more than satisfied with their service and professionalism.

I'm building a new home . Starting in March. Have called three times, left info at Home Depot, and…read moreemailed the company. No one will call me. No one here is interested in quoting this new home central air. There are rough in concerns. So I wanted to get a Daikon quote. I guess now I cannot through Island Air. That's what I just was told by receptionist. Weirdest experience I've had in years. I don't get it. How do you stay in business not wanting new home construction biz.

We couldn't be happier with Island Comfort and their exceptional service! We purchased two air…read moreconditioners from them, and recently had a full, comprehensive cleaning done by Diego T. -- and wow, what a difference! Diego provided before-and-after photos that clearly showed the drastic improvements. Our units are now running better than ever. Living on Kauai, especially during hurricane season when the tradewinds disappear and it feels like a steam room, having a reliable and efficient AC system is essential. Thanks to Island Comfort, our home stays cool and comfortable year-round. In fact, during a recent graduation party, over 30 kids ended up staying inside just because it felt so good! Now, a special shout-out to Diego -- a true professional. He took immense pride in his work and went above and beyond to make sure we were satisfied. It's rare these days to see such dedication, especially from someone so young. His detailed reports to both us and Island Comfort's headquarters were impressive, and the results speak for themselves. My family could immediately feel the difference when they came home from work and school. I'm now on one of their maintenance plans, and I can confidently say it's a great value. I also highly recommend their additional filtration service (I believe it's called the I Wave filter) -- it truly makes a difference. Much appreciation to the whole Island Comfort team: Diego T., Ana Mo Des, Pastor John Small (who introduced us to the amazing extra filter), Rocky, Kiely, and Carrie. Your customer service and genuine care for the people of Kauai shine through. Island Comfort gets a full 5 stars from us. If you want your home to be the most comfortable place on the island, don't wait -- call Island Comfort!

I am SO HAPPY with Trey's performance today!! He showed up early, did a full diagnostic of my…read moreproblem with my toilet, gave me some options, and let me decide what I wanted to do. I decided on replacing the toilet because mine was the original one from when the condo was built, several things were deteriorating. Within a half hour, he had the new single piece toilet, and began dismantling the old one. It's a beauty and will save water, and has the soft close lid as well. I couldn't be happier!! Trey is kind, respectful, and super diligent about getting the job done!!! I will definitely use Steve's Plumbing again, and will request Trey for services because I now know his work ethics!! SOOOO HAPPY!!

Avoid- gave us a 5 hour window- in the 4th hour - only after contacting them- they cancelled…read more their excuse was " we just realized we don't work on your type of equipment" - but if you want to upgrade we can help- NOT zero rating if I could

Easy access and a full stock of just what is needed for the DIY guy or the seasoned professional…read more HVAC at its best. Good customer service and free delivery. Can't be beat! Thank you for your service to Kauai.

The prompt service and request and what I wanted done was more then I expected and technician and…read moreinstallers were very helpful in meeting my needs and it was within my budget.

This is a delayed review for service performed on September 12. Van happened to be assisting with…read morethe telephones when I left my trouble call message on the 11th, and CJ --Cool It's technician-- was on our side of the island the next day. CJ stopped in to do a diagnostic. I was very pleasantly surprised that he got the AC operating again that Friday afternoon (dye was added to the system so follow-up will be required). I planned to wait and submit a review after the follow-up, however, the follow-up has not been necessary YET (it's coming...). Thank you, Van and CJ.

Regarding : "Cool It Kauai" Air Conditioning : BEWARE…read more I started with Cool it Kauai when I first bought my 3 bedroom condo in 2019 for a vacation rental on the North Shore. Van and his team were very nice and installed eventually 4 Fuji AC's over that first year that were fabulous at the beginning. 'Cool It' was set to maintain these 4 units annually and all seemed good until someone new took over the office, who was literally so cold and dismissive to my concerns over the equipment and the ever increasing costs to have them maintained, If I mentioned it was an emergency she would nearly double the costs, so it was best to be patient even though we had guests harassing us for an instant repair. Her name was not Skyler, in fact, I must agree when Skyler came, she was a welcome asset to the office. She actually seemed concerned and was always trying to be helpful. However when there was a need for a repair, and all 4 units were still under warranty, it seemed no matter what the diagnosis was the warranty never covered "those" things... That's about when the red lights started flashing and it was around this time they added the 'travel time' costs to my bill! Are you serious? We finally left last year when they couldn't produce or provide our warranty information. Information that only they had, since they were entrusted with buying all 4 brand new Air Conditioners, so surely they had all the paperwork, including the warranty info that it came with! However I spent nearly 4 months trying to get that information from them, only to finally be told, "You can call Fuji and get it"! Really? Omg! The new company acquired that information at the get go and has already had 2 repairs that were still under warranty (3 were 6yr warranties and one was 12yrs), so all equipment was still covered, but Cool It wouldn't honor it or bother with it!! It became impossible to receive this simple information or any reply that did not escalate our dismay. For all the trust and finances we endowed 'Cool It' with, we received one too many curt, rude and inadequate responses. I've had enough. Be

Disappointing service. Had him deep clean all our units and do other suggestions to fix leaks, yet…read moreleaks continued for some units. Then he ghosted me after he made promises to continue to work on issues. Paid him in full along the way.

If you need AC work on Kauai there is no better service available. I've worked with 3 AC companies…read moreon Kauai and by far the best service I ever received was from Ohana Air Conditioning. I was in a bad spot with a broken AC and some unhappy people. I called a few places but no one seemed that concerned with my problem. I luckily found Ohana AC. I spoke to Jeff and he could hear the panic in my voice. Jeff was so kind and helpful in his response. He had other customers projects that day but made an adjustment to fit me in. He found the problem in less than 5 minutes and fixed it just as fast. Ohana AC is a company focused on their customer. Thank you Ohana AC!

I would highly recommend Kauai Air Conditioning & Plumbing. I requested a service call to swap out…read moreone of my toilets by sending an email over the weekend. I received a phone call to schedule the installation first thing Monday morning. Deepak and Mike showed up promptly as scheduled and handled the job quickly, leaving the bathroom spotless.

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

Sheldon now runs the business. This is our third interaction and I appreciate the work,…read moretransparency and opinion. We had a Mitsubishi Split, consultation (Where we tried a lower cost dual unit install suggested approach... Home Depot) and two years later have come back full circle to have his original Friedrich units installed. Could not be more happy to have him on board. Note: Sheldon used to partner with Derek Inouye and they used to install all the elementary school Mitsubishi units. They were a great team until Uncle Derek retired and left his legacy with Sheldon. Sheldon is the most humble, careful and sincere type of service guy you want protecting your home and business.

AC not cooling and exact problem could not be confirmed. Did a "temporary " fix and left charging…read morewhat I consider a minuscule fee.