We couldn't have asked for a better experience with Ely from Island Comfort Air Conditioning in…read moreLihue. Not only did Ely expertly diagnose our system, but he also thought creatively about mechanical solutions that helped us cool our home more quickly and efficiently. His knowledge was truly impressive, and he offered several insightful ideas to further improve the performance and longevity of our air conditioning system. It was clear that he genuinely cared about finding the best solution rather than simply completing a service call. Beyond his technical expertise, Ely is simply an outstanding person. His kindness, authenticity, and originality shine through in every interaction. He made us feel comfortable, answered all of our questions with patience, and treated our home with great respect. As an unexpected bonus, he even sat down at our piano and played a beautiful song! That small moment perfectly reflected the kind of person he is--talented, genuine, and full of heart. Ely was an absolute joy and a blessing to have in our home. Island Comfort is fortunate to have someone of his caliber on their team. We highly recommend Ely to anyone looking for an exceptional air conditioning professional.

I can't recommend this company enough! I first met Ana sometime in February, and she was fantastic…read more She spent a great deal of time walking us through all our air conditioning options for our vacation rental, Hale Ohana, in Poipu. She patiently answered every question and helped us feel confident that we were choosing the best system for our needs. On April 2nd, David and Shawn came out for the first installation, and we've already received wonderful feedback from our guests. Then on June 4th, they returned to complete the full-house install. The difference is night and day -- our guests now comment on how comfortable and cool the house stays. The entire team has been incredibly professional from start to finish. They showed up on time every visit and were always kind and thorough, taking extra time to explain everything to me. If you need air conditioning work done, especially for a vacation rental, look no further. Highly recommend!

Had a fantastic experience with KC from Steve's Plumbing! He arrived promptly, quickly diagnosed…read morethe issue, and provided a clear, upfront quote right on the spot. KC got straight to work and completely solved our water pressure problem. Professional, efficient, and top-notch work--I'm super impressed with his service and would highly recommend KC to anyone needing plumbing help!

Local tech was "OK", i.e., friendly and seemed competent enough, but the price bid for the job was…read moreshockingly expensive!! -- in the multiple $$$$ thousands $$$$‼ I did the job myself in 2.5 hours and paid $103 for the replacement pump. And the company tries to project "local service", but is actually based in Honolulu and would not stop calling me from Honolulu, even though I told them I was not interested!

Easy access and a full stock of just what is needed for the DIY guy or the seasoned professional…read more HVAC at its best. Good customer service and free delivery. Can't be beat! Thank you for your service to Kauai.

The prompt service and request and what I wanted done was more then I expected and technician and…read moreinstallers were very helpful in meeting my needs and it was within my budget.

This is a delayed review for service performed on September 12. Van happened to be assisting with…read morethe telephones when I left my trouble call message on the 11th, and CJ --Cool It's technician-- was on our side of the island the next day. CJ stopped in to do a diagnostic. I was very pleasantly surprised that he got the AC operating again that Friday afternoon (dye was added to the system so follow-up will be required). I planned to wait and submit a review after the follow-up, however, the follow-up has not been necessary YET (it's coming...). Thank you, Van and CJ.

Regarding : "Cool It Kauai" Air Conditioning : BEWARE…read more I started with Cool it Kauai when I first bought my 3 bedroom condo in 2019 for a vacation rental on the North Shore. Van and his team were very nice and installed eventually 4 Fuji AC's over that first year that were fabulous at the beginning. 'Cool It' was set to maintain these 4 units annually and all seemed good until someone new took over the office, who was literally so cold and dismissive to my concerns over the equipment and the ever increasing costs to have them maintained, If I mentioned it was an emergency she would nearly double the costs, so it was best to be patient even though we had guests harassing us for an instant repair. Her name was not Skyler, in fact, I must agree when Skyler came, she was a welcome asset to the office. She actually seemed concerned and was always trying to be helpful. However when there was a need for a repair, and all 4 units were still under warranty, it seemed no matter what the diagnosis was the warranty never covered "those" things... That's about when the red lights started flashing and it was around this time they added the 'travel time' costs to my bill! Are you serious? We finally left last year when they couldn't produce or provide our warranty information. Information that only they had, since they were entrusted with buying all 4 brand new Air Conditioners, so surely they had all the paperwork, including the warranty info that it came with! However I spent nearly 4 months trying to get that information from them, only to finally be told, "You can call Fuji and get it"! Really? Omg! The new company acquired that information at the get go and has already had 2 repairs that were still under warranty (3 were 6yr warranties and one was 12yrs), so all equipment was still covered, but Cool It wouldn't honor it or bother with it!! It became impossible to receive this simple information or any reply that did not escalate our dismay. For all the trust and finances we endowed 'Cool It' with, we received one too many curt, rude and inadequate responses. I've had enough. Be

Disappointing service. Had him deep clean all our units and do other suggestions to fix leaks, yet…read moreleaks continued for some units. Then he ghosted me after he made promises to continue to work on issues. Paid him in full along the way.

If you need AC work on Kauai there is no better service available. I've worked with 3 AC companies…read moreon Kauai and by far the best service I ever received was from Ohana Air Conditioning. I was in a bad spot with a broken AC and some unhappy people. I called a few places but no one seemed that concerned with my problem. I luckily found Ohana AC. I spoke to Jeff and he could hear the panic in my voice. Jeff was so kind and helpful in his response. He had other customers projects that day but made an adjustment to fit me in. He found the problem in less than 5 minutes and fixed it just as fast. Ohana AC is a company focused on their customer. Thank you Ohana AC!

Kimo came and did my solar panel and heater maintenance. Awesome job and service!...will do it…read moreagain yearly

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

Terrible company. It is true. We've had them over on various appliances over a period of years…read more They continue to go downhill even further. Unreliable. Disinterested. Rude. Avoid at all cost.

Bad customer service. No respect for customers time. We did Schedule for service but no call no…read moreshow, we got it reschedule still no call no show, call them up and get reschedule and again no show. We call back left message no one return our call. When they finally show up, they have to order part and when part comes in again they schedule us for 2 separate days and same outcome no call no show. We been waiting 3 weeks to get thing fix. Move on to other company who will think we value to them.

Sheldon at Garden Isle air conditioning saved the day when our two split unit downstairs stopped…read moreworking the week after we purchased a home in Koloa. He ordered and installed everything in only three weeks. Very knowledgeable, trustworthy and personable. We would highly recommend him!

Sheldon now runs the business. This is our third interaction and I appreciate the work,…read moretransparency and opinion. We had a Mitsubishi Split, consultation (Where we tried a lower cost dual unit install suggested approach... Home Depot) and two years later have come back full circle to have his original Friedrich units installed. Could not be more happy to have him on board. Note: Sheldon used to partner with Derek Inouye and they used to install all the elementary school Mitsubishi units. They were a great team until Uncle Derek retired and left his legacy with Sheldon. Sheldon is the most humble, careful and sincere type of service guy you want protecting your home and business.