My experience working recently with Ohio Basement Authority was not stellar. The unfinished side of our basement flooded several times and they suggested adding a drain in the floor which would address my flooding issues. After the work was complete and my basement flooded again I followed up with them and they confirmed in writing that the solution they had implemented would not actually help with my flooding issue and that I would need to pay more for more/new work to be done to address my actual issue. When I brought this fact up with them they offered nothing in response other than confirming their work would not indeed help with my actual ongoing issue. The only reason my review isn't one star is because I believe the work they did do was affordable relative to other quotes I received. read more

Francis took the time to explain why he determined my basement wall should be repaired and what to look for with the other walls. He gave me an estimate that was inline with a competitor. Ivan and Anthony were on time on installation day, explained what they would be doing, kept me updated along the way and answered my many (many) questions! Was very impressed from start to finish and highly recommend! read more

Ohio Basement Authority - Installation of carbon fiber - Waterproofing Near Me - Obetz, Ohio

Inspection lasted nearly 4 hrs. His quote was over $13k. I asked if this was a commitment, made it clear I'm not ready to commit. I always get quotes from 3-4 people first. He gave me the run around and somehow got me to sign, telling me there's no pressure, we still have 30 days to shop around, and that they will price match. He also said any other quotes we get will be within 10% of their quote. I was made aware later that day to beware of these guys that make you sign day 1, and that I only have 3 days to back out or I lose my deposit. The 2nd guy came out today and was in and out of our house in 45 minutes. He spared us the sales pitch and emailed me a quote. Absolutely NO pressure to sign anything. He told us we didn't need a lot of the things OBA told us we absolutely needed, such as a new sump pup pit. More importantly, the 2nd guy quoted us for 5,000 less than OBA. I don't even want them to price match this offer, because if he could do it for 5k less I feel taken advantage of. When I reached out to our salesman earlier today and told him I'm not ready to commit right now, he immediately called and tried to make me feel bad because he CHOSE TO spend 4 hrs at our house yesterday, and said things like "I don't understand why your energy has changed today and why you're blowing this whole deal up" VERY pushy, would not accept no for an answer. I didn't have time to argue and asked if he would just send me the paperwork so I can get out. He promised to have that to me by the end of the day. He asked to also call me later to ask about what the 2nd guy had to say, I told him we would be busy and to just send me a text. He still called me, I didn't answer. I asked for the paperwork once again. He then sent me a long text, to which I didn't reply. He never sent the paperwork over. So I pulled up the original contract and it states that if you want out of it, you have to provide it in writing either by mail/in person to their office. Since the mail can't be trusted and I don't want to be out 5 thousand dollars, I guess I'm heading to obetz first thing tomorrow. I strongly encourage anyone else to not waste your time or money with this company. (Update: I texted saleman late last night and told him since he didn't get me the documents I asked for within the timeframe we both agreed upon, I would have no other option but to post these reviews and contact the BBB. This morning he did get back to me and told me he got the refund processed and he sent the docusign over for me to complete.) read more

My husband and I are very pleased with Zeke from Ohio Basement Authority and his ability to direct us in the right way. We are pleased with his responsiveness to all our questions. read more

EXCELLENT! Don Harter was VERY patient explaining the process to my Mom, who has dementia. Julio and his crew were fast, clean, and explained everything as they did it. Her basement is dry and everyone is happy! read more

I just got done having a sump pump installed in my old basement. It was quite the ordeal but the crew that helped, Matt, Derrick, Chris, and Keenan who did the initial walk through with me, were great! They are early birds and kept on schedule. They answered all my questions, and I had many! Always responded quickly to my calls/texts and did a great job of clean up after a very muddy project. I would highly recommend to anyone who needs basement work done. Thanks again! read more

We recently had extensive basement work completed by Ohio Basement Authority, and couldn't be move satisfied!! From the initial experience with salesman Brendan Kent, to the work completed by Jose, Sergio, and Angel, this has been an extremely pleasant experience!!!! The consultation with Brendan was pressure-free, and he stayed at my house for 3 hours, developing a quote that worked for our financial and repair needs. Since this was a very, very extensive repair, he was patient with me regarding the financing and monthly payment, and I didn't feel rushed. I was, and am still, very impressed. I've never had a sales experience like this. We found all these problems only six weeks into ownership of our first house. We learned we had water intrusions, which were solved by a WaterGuard and sump pump system, as well as foundation/structural problems, which were solved with 28 carbon fiber wall straps. As devastating as this was to learn, Brendan K. and the whole team at O.B.A. made the experience better. Having just bought the house, O.B.A. worked with us every step of the way, and offered a lot of help and goodwill; for that, we are extremely grateful. Thank you O.B.A.!! Every member of the team was immediately available via phone call or text, and I felt taken care of throughout the whole process. I have been so impressed by the flexibility of everyone at O.B.A. There were a few items that required someone to come out to our house. We have tight work schedules, which typically have us away from the house about 12-13hrs per day, but O.B.A. worked with us; arriving at our house 6:30am and earlier, before work. I found this extremely professional, as my work schedule was not impacted at all, which I am so thankful for!! Jose, Sergio, and Angel competed the work in two days, a full day early, and did a fantastic job!! Such hard workers! They were all extremely professional, treated me with respect, and let me know what was going on every step of the way. I did not feel like I was left in the dark. We couldn't be there while most of the work was being completely, but we came home from work the day the work was finished to find an extremely clean house!! We are extremely satisfied by the level of openness, financing, and customer service Ohio Basement Authority has given us. I would 110% recommend them to anyone. You will not be disappointed!!!! read more

Ohio Basement Authority - Waterproofing Near Me - Obetz, Ohio

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I have worked with the Ohio Basement Authority on two separate occasions, and I was pleased with both interactions. They were clear and honest in their assessments and clearly communicated my options. One of those interactions lead to them installing new downspouts to help eliminaste basement dampness. They install was smooth and they accommodated my schedule nicely. read more

I wish I had the same experience as most of you, but the service tech they sent to my house (older gentleman, tall) was a complete POS. He showed up a little early which was great but when I asked him to put on booties or takeoff his shoes, he said he didn't have any, I would need to reschedule. I said that's fine. Not a problem. a few minutes later he called my husband saying he does have booties, He can be back in 10 minutes. I said OK. he comes back in with the booties and walks down to the basement, Looks around for a few seconds and tells me I need a waterproof system. so I said OK, what's a waterproof system? he looks at me and says oh you don't know what that is? I said no. He then proceeds to tell me that I am wasting his time and someone was supposed to be there that knew what he was talking about that this is a giant waste of his time, and I need to reschedule with someone that has less knowledge than him, and proceeds to walk away. I assume all of his next appointments are inspectors, plumbers, or contractors, unfortunately I wasn't aware that this was a requirement for getting a quote. Hopefully he can pull the giant stick out of his a** before walking into anyone else's home. I did email this business owner as requested on April 12th. I have not heard back from them. I had also called the company the day of this incident, the lady I spoke to was nice enough but ultimately never bothered to follow back up with me hence the review. read more

Had 4 different companies come to look at my basement. The person came on time checked in with me ahead of time and was very polite. They told me I needed waterproofing that would cost approx. 25k. The other companies told me something completely different. My walls and foundation are fine. I do not recommend as they are pushing a product and work on commission. read more

I posted our review of Ohio Basement Authority too quickly. BEWARE of this company. Now we've had water in our basement and have been struggling to get assistance. You know that life time guarantee may not be so great if you can't get assistance and repair if needed. Our salesperson assured us that if we went for the whole house waterproofing our basement would be dry. Well, that is not the case. And that wouldn't be the worst. What is the worst is not following up after multiple calls regarding wet walls in the basement. They finally sent a guy out who then explained why it would cost us MORE than the original amount we paid and said he would send a quote. Well, that was December 1st, no follow up. Two additional phone calls and no return calls. Lifetime guarantee isn't helpful if you can't use it. I have to question the integrity of this company at this point. Very disappointed and likely will have to follow up with BBB. read more

They seemed more interested in selling me an entire system than actually fixing the problem with the least amount of work needed to fix the issue. Thankfully, after 3 of these companies offering the same system, I did my homework and found it was not the right fix for my basement. They seemed to be here to sell...not fix. read more

I previously posted a negative review regarding a refund check but since took that down, owing to it being determined to be due to my own oversight. In short, OBA did a job on my basement, and was successful in fixing a persistent but small leak. The original assessment was over estimated, and the actual work did not require as extensive a job as originally proposed. I was promised a refund of that amount. Fast forward a crazy spring/summer dealing with back to back family health issues, moving, work, etc, and I could not recall if I got the check. I could not locate the deposit information in my bank activity and I grew worried that I may have never received the check. However, it was determined with the help of Makensie Andrews and Joe Manion from OBA that this was not the case and that together, we determined that the check was indeed cashed and that the reason I could not locate activity was because the specific amount was hidden in a sum total of a few other checks, a deposit amount of which was batched together with other deposits that day, so I overlooked it. Needless to say, I was extremely embarrassed, and apologized profusely for the headaches I put them through, but Joe was very understanding and professional. Overall, the job was a successful job, the refund check came as promised, staff remained professional at all times, and communication was great. Would recommend! read more

Mitchell spurlock called me back after I left a VM and walked me through how check my battery backup system. Great help he spoke in terms that made sense. read more

Richard Motsch Ohio Basement Authority Fixed our cracked basement walls in March of 2017. The total cost was $14,700.00 plus. Less than tree years later we had to have another company install I beams on the walls that showed new cracks around Ohio Basement Authorities small metal plates (from Ohio Basement Authorities over tightening). When we had the new I beams installed by a different vender and they had to actually take off some of Ohio Basement Authorities plates that was installed by Ohio Basement Authority, because they were in the way of the new I beams and (where the cracking of the wall was). I had Ohio Basement Authority out to check out the new cracks and they said we needed piers put under our footer at addional $21,000.00. And that must of been a Ohio Basement Authority guess. So I contacted a structural engineering company which was nonbiased and to get their nonbiased opinion. Their solution was to put I beams every 4'-5 horizontally' linear feet . The (structural engineer said put the I beams from the floor to the to the ceiling vertically every 4'- 5' apart with a heavy spring pressure at the top. They also said that the Ohio Basement Authorities small plates are putting too much pressure on a small area. And that is causing the new wall cracks. Exactly the same as our new basement contractor suggested. The point I am making is, Ohio Basement Authorities small plates puts too much pressure on a small area of the wall. That is the reason our walls is having new cracking. I also have pictures of all the new cracks. read more

Ohio Basement Authority - The black shows the new I beams. The off white shows where the Ohio Basement Authorities small plate was and you can see the new cracks. - Waterproofing Near Me - Obetz, Ohio

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Made an appointment with Alan (513 880-8284) at Ohio Basement Authority. When he told me to allow 90 minutes for the appointment I pointed out that what I needed was an estimate on a sump pump and that shouldn't take anywhere near that long. He recommended 90 minutes so the entire basement could be assessed. I told him I had been in the house over 30 years and I know the basement and what I needed was a sump pump. OBA never showed up for the appointment. Nor did they follow-up on my reply to their survey on how the appointment went. On that surey I reported that no one showed up. Why might that be? Could it be that OBA was more interested in trying to sell me on a bunch of basement work I didn't need as opposed to providing only the service I needed? read more

Work completed in August 2018. Sump Pump with 4 wall drainage system, as well as 4 steel beams and 13 carbon fiber straps. read more

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Signed up to have steel reinforcement beams installed to prevent further shifting in a basement wall. The installer showed up and pushed us to go with carbon fiber instead. He insisted that it would not impact cost or timing--he even showed us pricing that would have been higher with the carbon fiber, despite our originally being told it was a cheaper option. We explained that timing is important and he insisted that the permit change and additional inspection would only take a week, so we agreed and they performed the work. We scheduled drywall repair two weeks from the install date and flooring installation the week after that--work that we need to complete in order to sell the house (our primary residence, but we recently moved). We checked in several times but never received a response (despite being told someone would follow up), but kept at it until we finally managed to learn that no permit change had been submitted. They finally told us it was submitted (two weeks later), but when we checked with the township they said they didn't have it. We are now waiting for the permit to be delivered, and have now been told that it will take four weeks from delivery of the change for approval and another week at least to schedule the inspection. In the meantime we have had to reschedule the drywall and flooring out to indeterminate dates, and we are at least a month and a half out from being able to list the house, with all that means in terms of additional mortgage payments and, in the current rising interest rate environment, housing market risk. Bottom line is that the installer pushed us into a product that was likely easier and more profitable for the company and lied about the timing of the required permit change and never filed the paperwork to have the permit change processed. The customer service is unresponsive and we have repeatedly been told the manager is unavailable--in a meeting or on vacation or some other excuse for calling us back, which they never do. This is costing us real money and exposing us to additional housing market risk, and forced us to reschedule with two other contractors. I would never recommend Ohio Basement Authority. read more

Needed a cement block under my house repaired along with new gutter lines. They had given me a quote and were available to do the work that same week. Everything was done on time and they did great work. The gentleman that did the work called me with updates and sent pictures when done to make sure I was happy with what he did (I was at work). I'd recommend. read more

I can't say enough good things about my experience with Ohio Basement Authority! My sister called me after receiving an outrageous quote from another basement company. We were both interested in encapsulating our crawl space. Not only was the other companies quote astronomical it came from a very pushy salesman. She asked around and heard great things about Ohio Basement Authority. Travis, their inspector came to her house and not only was she blown away by his knowledge but the quote was a fraction of the other guy. I had him come give me a quote a few days later. Travis spent a lot of time inspecting my basement and educating me on the options they provided. He was patient with me and in no way pushy. I chose to have a new sump pump installed and to have my crawl space done. Dave and Devin came to do the installation and they could not have been more professional and friendly. I was treated as though I was a family member. They even put up with my overly friendly dog! Devin went to work right away while Dave spoke to me about what exactly they were doing. They were respectful of my home and I couldn't be happier with the end result. They truly went above and beyond! I will be using this company again for insulation and a radon system. I only wish more companies could be as honest, kind and professional as this one! read more

I contacted this company to put anchors in a outside retaining wall that has dirt on one side and my driveway on the other. I specifically asked if they did this work. I was told yes. I have the texts to prove it. I even sent pictures of the wall to be anchored. The appointment was made a week in advance. The day before the appointment I was left a message saying they don't do this kind of work. It was already verified that they did this work. As I said I even sent pictures. I personally would never call this company again. read more

Asked for a quote for radon system and had an salesperson out quickly. He was professional and prompt, and had some questions about our water mitigation system. It took me a bit to get an answer back (a week unfortunately) and I sent my information in and heard nothing back. I heard good reviews from other folks so this may be a one-off bad experience. read more

This is an update to my earlier review in January about foundation work performed by OBA. On 7/13/18 OBA sent a crew (Larry and Brian) to do a complimentary regrade of the soil that had been disturbed during the foundation work on the garage. Once again, OBA's work was stellar. The office staff were courteous and got me on the schedule quickly, and the crew was polite, friendly and did a great job. During the foundation work, several large concrete slabs and threshold stones had been unearthed and set aside on my neighbors' property (their fence sits back several feet from the property line so part of their land looks like it's our property), and Larry and Brian moved them back onto our property. They also put wood stakes on either side of a survey marker that was going to end up under the soil so that we would still know its location. They checked with me throughout the job to make sure everything was done the way I wanted. The ground around the garage looks great (all the weeds around the garage got buried too!)--thank you Larry and Brian! Six months after the foundation work, the garage itself is looking good. There are no new cracks, and the repairs OBA did to the old cracks are holding beautifully. From the beginning of the foundation work to the finishing touch of the regrade, Ohio Basement Authority did a wonderful job. Like I said in my earlier review, I highly recommend them, and I would call them again in a heartbeat! read more

Just had them replace a sump pump in our house . Mitchell Spurlock was on time and did a super job . He was in and out , cleaned up ,and showed all of the work that he had done. Super great guy. If we need any work done on our house again Ohio Basement Authority will the first people we call as long as they can send Mitchell Spurlock back out. Just a great person to work with. read more

Great job on our egress window, makes my home office much more enjoyable (and safe---God forbid an emergency escape is necessary). Looks beautiful and so much light!! read more

I highly recommend Ohio Basement Authority for any basement issues! After calling Oh BA this morning, due to a sump pump alarm sounding, I found both Jenny and Mackenzie to be very helpful in assisting me. I eventually talked to technician Jeff who advised me via the phone. After the alarm continued, I called OH BA again and was told, by Mackenzie, that Jeff would come to my home within half an hour. Jeff resolved the issue, after working hard to trace the problem and had the sump pump working again. He was very knowledgeable, as well as personable, and educated me on various features. read more

They decided without discussion to put my radon mitigation system 3 feet to the right (over my paneling I was to paint or replace). They wanted to move it... another hole in my carpet, floor, and siding. So I declined but requested a discount. They refused. Go with someone else. read more

Called for an estimate and was told that they won't fix my basement crack because it's a new build. What- cracks happen all the time with new builds?!! According to our conversation, I guess I'm just out of luck for 1-2 years. read more

Our front porch slab was cracked and sinking, no longer level. OBA quoted ~$4500 to relevel broken section and caulk the crack/break. Guaranteed for only 5 years... Found another vendor to do the job right, completely remove old slab, construct new slab with rebar and footer support for under $2000! Vendor used might have been cheaper because they don't have TV commercials, corporate staff, and shiny work trucks... Who wants to pay for all that? read more

Had them out to take a look at my foundation and potential issues under the kitchen floor. It turns out I just need some work on my sub flooring supports. My foundation is good. Clark spent time explaining to me how everything worked under there and just saved me a ton of money with the honesty and great advice. read more

The tech arrived on time for the evaluation of my problem knowing that I had work done by someone else. He suggested replacing the entire drainage line which I just had replaced. The problem wasn't the line but where it was attached to the downspout and the sump discharge. They refused the job based on that it was wasn't big enough for them to send out a crew to fix my problem. My problem is big and somewhat of an emergency. Water is pooling near my house and recycling through the sump. Beware. If you don't have a big enough $$$ job, they aren't going to work with you. I felt like I was about to get taken. Thankfully, I am knowledgeable enough to know this. DISGUSTED read more

I was originally excited to have Ohio Basement Authority come service my waterline that is leaking. I had my appt 5/15/20, where I was quoted $1800, I signed the contract and provided a $500 down payment during the appt. I was informed I would receive a call later that day or Monday 5/18/20 to schedule my project. I never received a call. On 5/20/20, Ohio Basement Authority randomly showed up to my house at 8:30am. The individual wanted to re-inspect the project, and after inspection, changed the project and said it would cost more than the original agreed contract. He did not give me a price, but said the sales team would contact me later that day to inform me of the price. Once again, I never received a call. A week and half later, on 5/27/20, I called Ohio Basement Authority and left a voicemail after no one answered, with the request for a return call, the new price, and when can I schedule the project. Remember, my waterline is leaking. Again, no return phone call. Today, 5/29/20, I spoke with someone, and explained that I would like to schedule and ask for the new price of the project would be, I was placed on hold for 7 minutes, then the phone disconnected on their end. Once again, they never called back. So now, I gave Ohio Basement Authority $500 two Fridays ago, my waterline is still leaking, and I am yet to schedule or know the new price of the project. To say the least, I have lost confidence in Ohio Basement Authority's customer service. read more

Free estimate includes a great breakdown of the job at hand and includes you in the decision of what's best for your property. Professional operation, modern equipment, the crew is knowledgeable, practical, and follows up. If you're looking for a job done with integrity and expertise, I would recommend them. read more

Did a great job installing our radon mitigation system. We have had no problems with it to date.

Great service from start to finish. Field Inspector Victor G. Represents OBA professionally. No pressure, friendly, easy to talk too. Highly recommend them. read more

Shaun, Milton and Daniel were an excellent team! They spent the week in my basement installing new safety block windows, waterproofing system, relocation/installation of a new sump pump, insulation and steel beams/carbon straps for foundation reinforcement. I got the works! They did it all on time, on budget and even fixed my washer drain to empty into the right spot (something that had been bugging me but I hadn't gotten fixed...and they just did it!). Communication was spot on from the beginning to end as well. In short, they were awesome! read more

I NEVER write reviews but these guys did an excellent job and were the lowest bid I could find for my sewer line replacement. I was out of town on business and the lead guy was texting and sending pictures of their progress through the whole thing. Immediately responded to all questions. Can't say enough! read more

Everyone in this company is top notch. From getting someone scheduled to have our initial meeting all the way to a follow up call at the completion of the project. Steve came out promptly to assess the situation and the job that would be required. He was professional, friendly, and explained everything thoroughly. The company honored their winter promotion to give us more savings on the project. There is a financing option for anyone that may need that. The project was scheduled in less than 30 days and it was completed in 2.5 days. Drew was the Lead / Foreman for when our project got started. Drew and the entire crew were also professional, friendly, and would take the time to answer any questions you may have. The work is also guaranteed with a lifetime warranty. Highly recommend this company if you ever find yourself in a similar situation. read more

Basement Authority did work on our home in 2015 with a transferable warranty. As new home owners we called to get information about the work done because we are having issues. They said we would have to pay $150 transfer fee before they would give us any information about the work. We don't have a problem with a transfer fee but we do have serious issues with the fact that they will not reveal any information about past work. On the other hand, Basement Doc sent pictures and a complete report. My experience tells me that Basement Doc is a more reputable company. read more

We had work done to our backyard (retaining wall and regrading) and to our front porch that was on a slope. The work was excellent and the team was very responsive when we had questions. I would recommend use them again and recommend them! read more