In less than a month of moving my father in law to BG he has been a happier man. He is a long term…read moreresident. He is getting physical therapy 2 to 4 times a week which he was not getting at his other nursing home. These girls care about the resident at BG. I can't say anything negative about this place. Everybody was very helpful getting him in a routine. The staff helped out with any questions we had. They have made him feel at HOME!! If you are looking for a place for your parents or in laws to live during their late years.... This place is it!! If I could give them above I would do so!! Thank you for making this move successful!!

the facility has been wonderfull in taking care of my mom. They have met all her needs and staff…read morehas been very kind to her. I would recommend this facility to anyone. She came for rehab, but is too ill to continue. Director of nursing and social worker have been especially helpful.

The employees here are amazing. They really care about all the residents. The building is great,…read morefood is great, and activities are awesome! Would recommend to anyone looking for senior living.

The staff truly care. It's heartwarming when visiting. Thank you for the continued compassion.read more

Two weeks here made all the difference. I would stayed longer, but the insurance company disagreed…read more When I arrived, it was following a spinal injury, back surgery, and treatment for blood clots in my lungs. The spinal injury left me with a weak leg and I was unable to walk. After three hours of physical therapy and occupational therapy per day for two weeks, I was able to walk with a walker and I'm now at home. (To the cat's great relief.) Following the surgery I was not allowed to bend or twist my back or to lean. The physical and occupational therapists helped me understand what I was capable of and taught me new ways to perform daily tasks using devices such as a reacher to pick things up and a tool to put socks on. Everyone was caring, helpful, and supportive.

I have been to quite a few facilities for healthcare and rehabilitation after a Cardiac & Stroke!…read more I am so thankful for the care of that. I received their every person I interacted with whether it was the nurses the A's the doctors the staff in general made my visit so pleasant. It was a clean and beautiful facility, even though it was under construction, it did not affect the ambience of the facility. I would recommend this place to anyone who needs to rehab from a surgery or from a stroke or heart attack, All I the equipment was nice and clean. They were constantly sanitizing and cleaning the equipment every time it was used. I never felt so safe and had a good workout as well. I suggest the facility. for anyone looking for a place that has great staff and attitude excellent service and help to get back to your regularly scheduled life.!

I can't give it an A-OK. I think the middle star should be "Meh-OK"…read moreThe concept of Otterbein Senior Living is impressive. It helps patients feel at home or like they have their own apartments. There should be many more to the point where the traditional nursing homes disappear. The environment can help with a patient getting better on all levels. My mom was at this facility for 6.5 days in the short term building. Poor thing has been in the hospital for the minimum of 6 days every month of this year so far. First impressions were great. Michael got my mom a wheel chair, noticed she was cold and gave her a blanket. My sister and I knew she thought we were "dropping her off" in some place that hadn't been redecorated since 1987. We were very happy to show her that it was light, bright with four windows and she had privacy. The PSA's were all fabulous. Michael, Sanjay, Sequoia, and others that I would remember by face but failed to write down their names. Jamie the nurse was great. My mom really liked Susan who was the social worker, and the psychiatrist as well as Dr. D. Lauren was exceptionally helpful with getting her admitted and paperwork. The aforementioned individuals made a great impression on us. My mom had to leave by ambulance and didn't leave the hospital for 12 days. The first week she was in the hospital a young lady named Kristen came to see how she was doing. I thought that was very nice. That's where my positive comments end. The director of Nursing? Never met her and I should have way before her being there 5 days. I was told to always just push the option to speak to her. That was great until I inquired if my mom had fallen. She didn't call back. I did and no answer all of a sudden. So my sister called and she picked right up. She had conducted interviews and confirmed my had not fallen. That was great, however, I have EVERY right to ask if my mom fell and that is the type of call that warrants a follow up ASAP. Kevin? Didn't need to meet him and after the attitude he displayed while I was cleaning out my mom's room because she had to return to the hospital; I'm not sorry about not meeting him. He's arrogant and rude. If he had any questions about what was obviously going on right before his eyes, he needed to use his eyes and make contact with me and speak to me, not yell and demand someone else respond. I wasn't responding because nobody is going to speak AT me and get a response. I didn't care for him interrupting me as I was giving the PSAs an update on my mom, that they had taken care of and had a genuine concern for. There are various ways to have handled that. He handled it wrong. I was told by more than one person; three to be exact that that building rarely is full so it shouldn't be an issue to get her back after her hospital stay. Granted it was 12 days later, but I still feel like this facility did NOT want my mom back because of the issues she was having. But since it's a NURSING facility, those are issues each and every person should attend to. It was like they just focused on her PT needs and ignored everything else. They had doctor records so they knew what they were getting with my mom coming on as a patient. The PSAs are pretty much nurses too. They have quite a few duties. Too many to be honest. Cooking, cleaning, laundry, getting vitals, tending to patients and cleaning rooms. This is how you burn out your team. This is how you have turnover. It costs more to replace employees then to keep the ones you have and keep them happy. It's not really such a feat to show your employees appreciation. We had the social worker at OhioHealth call the location in Gahanna and within seconds advised they had a room available. I found that to be interesting. It's only day 1.5 but the differences are apparent. Starting with them testing her for TB right off the bat. That wasn't done at all in New Albany. There's a different type of "buzz" here and my mom, sister, and I feel it. Stay tuned.

Otterbein of New Albany was a refielf in helping Mom during her rehab after being released from St…read more Ann's. When she was released after a second visit to St. Ann's New Albany unfortunately had no room. Mom was sent to Gahanna which lacked adequate staffing and attention to patients. I would rate Gahanna a 2 only because of admin staff was helpful in finding long term care for Mom. Lady working in the kitchen was so helpful and a 5 helping make sure Mom was up and feeding her. During 3 visits to Gahanna Mom was dehydrated and only water was administered by my wife and me during visits. Once she was transferred to long term her lips were dry and cracked and she drank 3 glasses of water which tells me once again Gahanna ignored making sure she was hydrated. If you have a choice Otterbein of New Albany is the only choice! Gahanna the aids would be on their phones off to the side only moving if us as a family member initiated moving of helping our loved ones.Mom had dried food on her chest and on her clothes only cleaned up while we visited her.....

They were always on time and the communication was excellent. Every single person we came in…read morecontact with were caring and very professional. The gal who would bathe my 94 year old hubby I would rate a 20 on a scale of 1-10. She loved him and took wonderful care of him. I was so glad when we switched over to Capital City from the other hospice we had as I felt each person we had contact with were a perfect "fit" for our family.

I want to let you know how truly grateful my family is for the care and comfort your staff provided…read morefor my grandparents in their last days. 20 years ago I work in assistant living and a co worker had a saying " god takes care of the caretakers" and I believe that whole heartedly and wish all your staff the best! Unfortunately I know your staff ran into some road blocks with the staff with assisted living staff and I just want to say if anything, everyone who worked with my grandparents in their last days are 100% true patient advocates! I know that the work you do is not easy but you truly make the world a better place one patient at a time! I hope you're all proud of the work you do! Your family and friends are lucky to have angels in their life!

The facility is beautiful but otherwise lacking in care and interest of the residents by staff and…read moremanagement. Food quality is poor and servings are extremely small. Don't base putting your mom or dad here based on looks only!! Very few activities and since Spectrum has taken over management it's all about what 'cuts' they can make! Very few activities and limited interaction which is not a good setting for our elderly parents.

The staff are very caring at Westerville Senior Living. The building is very clean and it's clear…read morethat they take pride in their community. The residents are involved and happy. The care team does a great job of communicating with residents and families. I would recommend WSL to anyone looking for their loved one.

Brought someone here for a procedure. Staff were great throughout. The place is fairly new, some…read moreconstruction and additions still going on. Easy to get around, plenty of parking, great signage. In and out relatively quickly. Good communication with phone calls and texts. Our check-in card got us a free drink at the little Bistroh! downstairs. All in all a great experience for something that can be not a lot of fun.

Began working out and of course my spine decided to be a problem. (I have a an old injury that…read moretends to be problematic). Went to the urgent care to see if this is a pinched nerve/slipped disce Of course before coming I was literally screaming in pain, so loud that the dogs became concerned and flanked me. Once at the urgent care all my muscels loosened up. I can see how they may not have understood my pain was past a ten five minutes before I checked in. Parking was easy. Big lot. Not a lot of people here Saturday evening. I got checked in. Waited maybe three minutes. Was taken to an exam room. Jerico took my vitals. Was pleasant but could noticeably tell he hated chit chat. Lol He excused himself and the wait for a provider began. While waiting I noticed this room smells weird. Gross weird. I dont even want to think about what it is but it smells like the trash needs emptied and the trash smells for lack of a more descriptive word. yucky. I think that conveys it. Kind of smells like a mixture of puke and disinfectant. Ew. See. Yuck. Doctor Haynes come is. Was relieved it wasn't another NP. Especially due to it being an upper back/neck injury. Thats mg big beef with this place the NPs. I explain some of my medical history. Explain the injury. She does an exam concluding its soft tissue causing the pain. And doesn't need an x-ray. I agree it doesn't need xrayed, but was wondering why she didnt lean to mri. Never did she mention it. Still holding fast to its an pulled muscle. I am 100000000000% sure it is more than that. So I ask for a referral to the spine clinic. She gives it to me I was sent home with lidocaine and muscle relaxer. I agree, those I needed. The entire visit took less than 30 from the time I sat down in the waiting room. The only thing I was surprised by there was no follow up call. Usually when you go to an ER in urgent care, especially with a neck injury staff follows up the next day That was not the case here no follow up was received.