The employees here are amazing. They really care about all the residents. The building is great,…read morefood is great, and activities are awesome! Would recommend to anyone looking for senior living.

The staff truly care. It's heartwarming when visiting. Thank you for the continued compassion.read more

My grandmother lived at this facility, and it absolutely blew me away with the care and compassion…read moreexpelled from their staff on a regular basis. I think it is easy to forget that we are moving our loved ones to these places because we are unable to care for them ourselves. But God bless the staff that choose to get up daily and go take care of our loved ones for us. My grandmother loved this place it definitely broke her out of her shell and made her more outgoing. The staff provided exceptional care for my grandmother, and they were wonderful with their communication. I would recommend this facility to anybody and everybody.

Staff truly cares about each and every resident, and their well being and happiness. An absolute…read morewonderful facility.

Actually "0" stars!!!!!! Do not!!! I repeat.....Do not put…read moresomeone you love in this facility!!!!!!! Most staff does their best! But the management and Seth, the administrator is a joke!!!!! NEVER A CALL BACK!!!! Monthly billing is ALWAYS messed up. We found our loved one stuck on the floor between her bed and the wall with her door shut!!!!! That was the final straw. We moved her out and she only lasted a few months!!!! Tons of other neglects, too many to list!!!!!! I litterally went in and paid her balance IN FULL and got a PAID IN FULL receipt and they STILL tried to deduct from our account TWICE!!!!!!!! Please Please do not put a loved one in this facility!!!!

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the…read morememory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.

I have worked at Westerville Senior living for two years, and can hands-down say that this this is…read moretruly a community. Between meals, programs, and passing each other the hall, there is such a strong sense of caring for each other. The residents have become family to one another, and family to the staff as well!

The facility is beautiful but otherwise lacking in care and interest of the residents by staff and…read moremanagement. Food quality is poor and servings are extremely small. Don't base putting your mom or dad here based on looks only!! Very few activities and since Spectrum has taken over management it's all about what 'cuts' they can make! Very few activities and limited interaction which is not a good setting for our elderly parents.

This place sucks to work for Tammy and Andrew suck they play favorites.They keep workers who…read moresexually harass other femal workers Logan starling sucks he does nothing but sit in his office all day and harass the staff

My father was in memory care there and they seemed very understaffed. The day he passed I went to…read morefind him laying on the floor beside his bed flailing. The one person working the floor was playing on her phone in the eating area while the other patients were eating. I could add other incidents but I'll leave it at that.

I highly recommend if you're looking for a facility in the area that this beautiful facility has…read moreamazing care and will truly love your family as if it was theirs. You will not be disappointed

This facility is beautiful, the staff caring but in need of help on weekends, and the food is not…read morewhat elderly people are used to. Dinner one night was potato soup and egg salad sandwich. Another was what seemed to be a leftover gumbo that included boiled eggs and vegetables. They would benefit from hiring a qualified chef.

The staff here has become like family to us. The care and dedication they show our dad is amazing…read more Dad has spent time at a few other facilities, and this is the cleanest place and it truly feels like home. From management, to the chef, to the activities coordinator the entire staff is exceptional. They have managed the COVID 19 pandemic with great care and sensitivity for the residents.

Bad food. Father is not happy with the menus they have due to crappy cooks. Have had a few things…read moretaken by staff when he was out. We resolved the stolen stuff.

I am a volunteer at McNaughten Pointe. I have had the opportunity to interact with a number of…read moreemployees and residents. I have been impressed with the professionalism and the genuine caring for the well being of the residents. If considering this facility I would recommend looking at their website to see what activities are provided.

Severely Understaffed - Lack of patient attention. Most of the employees at this facility are…read moregreat and try their best. It is unfortunate that this facility is ran so lean (UNDERSTAFFED) that the patient care quality is diminished and suffering. The workers try their best to provide the best care they can, but with their load of patients it is just not possible. My family member is not able to do anything for themselves, no talking, not much movement so it is really up to the facility to help rehab them. There have been various times when my family member sits in their soiled diaper for over an hour before being changed. They have had 3 infections since they got to the facility in two months. Just the other day I let an STNA know that our family member was soiled. I waited 30 minutes before saying something again to the staff to please come change them. That time I was told that they were finishing handing out snacks to the other patients before they were able to come change them. Now think about this sitting in your own pee and poop for over 30 minutes, and not able to do anything or tell anyone about it. All this happened while I was there, so think about what happens and how long our family member sits when we are not there. It was closer to one hour passed since my first initial request to change diapers before someone came in to check. Even when they were in there giving meds and vitals, they never once checked to see if they had a bowel movement or used the restroom. I would not recommend sending your loved one to this facility if they need rehab, and alot of attention. The staff just does not have the time to care for them. It is unfortunate with insurance companies we do not have the option to move our family member to a different facility. We were told by some staff that they don't actually rehab and do range of motions when they come check on the patients because of the time commitment it takes to do this and their overload of patients. This facility management should definitely look into hiring an agency for additional workers or adding additional staff so that patient care is not hindered. We are currently looking for other facilities that insurance will approve to get our family member out of here so that their rehabilitation is not delayed and they get the care and attention they need and deserve. The staff is doing the best they can, but management has to do better. This is not just a thing of right now, this facility has been like this for over 2 years per previous workers and previous patients families. Something has to change. Our family members deserve good quality and attentive care.