The doctors and the nurses are always top notch, very friendly and professional. The black haired girl at the front desk though is loaded with attitude and has a potty mouth that the waiting room can hear. Very unimpressed with her. read more

Out of about 10 companies that billed me for services during a hospitalization, this was the only one that couldn't figure out how to bill Medicaid correctly. According to the Medicaid ombudsman, the services were covered, their billing department just didn't submit the claim properly so it was denied. Instead of working with Medicaid to fix the issue, they just sent me to collections instead; unfortunately once they did that, Medicaid can no longer pay the claim, and I became responsible for the bill that should have been covered. So I ended up having to pay almost a thousand dollars because of their billing department's incompetence. I would recommend going pretty much anywhere else if you have a choice (which I didn't, since I was hospitalized at the time). read more

Would not give even 1 star. If I could give a minus 5 stars I would. Husband had a colonoscopy about a month ago with Dr Ofori. It was the quickest colonoscopy I ever saw and I have waited through many of them. Dr. Ofori, in my opinion, rushed through the procedure. My husband had to have a polyp removed and apparently he nicked an artery which caused my husband to bleed out and my husband lost so much blood his heart stopped. Thank goodness we were in the ER and they were able to revive him. He ended up in ICU for 5 days. They had to go in and repair that artery. He has a long recovery. read more

Great docs, however, you cannot get results, prescriptions, appointments, call backs. I have been dealing with this for almost a year now and I'm about done. read more

This is the worst office I've ever had to deal with. Dr. Kreines seemed very nice, but the people working the phones are incompetent and unhelpful, and actually a little rude. Julie Lambert is the scheduler I had to deal with, She was never "available" and any time I was told she would call, I never received a call. I would have to follow up myself and leave voicemails for her to call me back, and even when she did she was rude to boot! On top of that, after asking multiple people in the office to make sure my insurance covered this office and the procedure, nobody informed me that they were completely out of network- I had to call my ORIGINAL GI doc's office to find that out. If I could give 0 or negative stars I would. Please don't waste your time here. read more

This practice is out of control. It is virtually impossible to make an appointment over the phone. To get an appointment with my doctor I had to wait three months. A procedure was scheduled for the Norwood location. When I went for the procedure I was told the location did not have the equipment to do the procedure. When the proper procedure was finally done the Ohio GI doctor described a 1.24 cm mass as a 12.4 cm mass in the report. Also a proper sample was not taken do a biopsy. My advise to you is stay away from Ohio GI. read more

This place has been BEYOND UNPROFESSIONAL. My doctor is amazing. I had a colonoscopy done and everything went fine. But his medical assistant - whoever is under Dr Stotz is HORRIBLE. It has been nothing but non stop issues. I didn't receive my test kit in the mail. I didn't receive my procedure instructions until I called the night before my procedure asking where they were. They never sent my prescription for my prep- after calling 3 separate times. And lastly - I have been calling for a WEEK STRAIGHT FOR MY BIOPSY RESULTS. And she STILL never has called me back. Something like getting a biopsy is already heart wrenching but to have to keep consistently waiting and waiting to hear the results and dealing with this level of unprofessionalism makes it 10x worse. read more

Good doctors but good luck getting any one to call back or pick up the phone. Average wait time on phone is 20 minutes ( if they pick up !). Day 3 .. still trying to get someone ! read more

This review is for the outstanding effort and results that I get when I need to contact Ms Jill Murphy of the Ohio GI & Liver Institute. Following a series of below the bar results I was forced to contact Ms Murphy to expedite care for my Grandson and she has done a fabulous job. Thank you for your time and effort. Jeffrey W read more

I love the doctor which is why I am giving 3 stars but it is utterly impossible to get test results. Call after call to the office with no reply. Has happened every time I have had a blood test or procedure. Very frustrating!!! read more

I have PBC and itching is a symptom. My Dr did not believe me that my itching was real. He sent me to a dermatologist and actually said that it might be in my head. I stopped going to the practice and now I see a group in N. KY that I absolutely love. After 4 years of misery due to the pruritus and a doctor who didn't listen to me, I'm itch free and feel like a new person who got their life back!! However those 4 years were absolutely horrible because of this group. read more

The only reason I am giving 1 star is the phones and the hopes someone will actually see it & do something about it. The doctors and the office staff at the Blue Ash location are awesome. We have been Seeing Dr. Mark Jonas for over 7 years and he is amazing. The office staff on location is always friendly and helpful. My issue is whatever crazy new phone answering service or whatever it is for making appointments and calling in for questions and such is horrible. Extremely long wait times, they are rude, you can't even schedule an appointment without your insurance member number, which is ridiculous for just an appointment schedule. They take the cards and make copies when you get there. so what in the world. Especially difficult for a care giver that doesn't always have that info and crazy it is a requirement TO SCHEDULE AN APPOINTMENT for an existing very long term patient. read more

Dr. Haberthier and her medical assistant, Katie have been so great. I have suffered with GI issues since childhood and time and again I had doctors that were not thorough or unhelpful. That is until I met Dr. Haberthier. She refused to give up until she discovered the underlying issue. I will be forever grateful. And Katie has been sooooooo helpful. I contact Katie fairly often, and she is always on top of things and ready to do what she can to help. I've never had a physician and MA that worked so well together to help their patients. I am impressed and forever grateful to these ladies. read more

I called four times in an attempt to make an appointment with Lisa Lestina. Each time I was told the scheduler was not available and he/she would call me back within 24 hours. I called 24 hours later, only to be told that no one was there to schedule appointments and they would call me back on Monday!! Not surprising, the office manager was not available to speck to me as well. Obviously they have problems just scheduling appointments, which would make me skeptical to entrust my medical care to them. read more

Dr. Jonas has helped me through very toughs of my disease. He is one of the best scientific physicians I under care by. He never gave up helping me even when I was on deaths door. I consider myself to be given a miracle to be his patient. Thank you Dr. Jonas for letting me be one of your patients as I am sure my case was not so easy. Thank you to all the frobt end staff. read more

Terrible service! No one will return your calls. They told us we would get results one day and ive called and it has been weeks now! Go somewhere else if you want good care. It is disappointing because the doctor was great when we were there, but now that the procedure is over, no one cares to tell us what is going on or give us any update. read more

I went to see Dr. Atkinson at this location and was a little disappointed. There were several things that the Ohio GI and Liver Institute did right. When I called in late December, scheduling an appointment was easy and I was able to get in within two weeks. When I got to the office, I was called in to the examination room within minutes of arriving. This is where things started to go wrong. I was waiting for 30 minutes for the the doctor to show up after the nurse did her initial examination. Not horrendously long, but long enough for me to take a little nap. When the doctor arrived, he was very nice but I felt like he wasn't really listening to me, which was confirmed when he prescribed medication that I am allergic to. Like two minutes after I told him that I am allergic to it. And then when I questioned the nurse to find out if the prescription was in fact the same medication which I am allergic to, she told me no and that I would be fine. At that point, the doctor wasn't coming back into the room. Luckily, the pharmacy I went to answered my questions and I did manage to get Dr. Atkinson on the phone to figure out another form of treatment. But I feel like this is something that should have been caught at the appointment. read more

Ohio GI & Liver Institute - Gastroenterologist Near Me - Cincinnati, Ohio

My original GI doctor left his practice, so I had to change doctors.m The GI and Liver Institute was recommended to me. Took 2 months to get in to see a doctor, any doctor. And, after I seen the doctor I called the office because I wasn't feeling well and I did't get a return call for 5 days, an d it was just the assistant to tell me that the doctor was gone for the day and wouldn't be back until after the weekend. I ad been used to having a doctor through TriHealth that I could just message and he got back to me the same day. For anything urgent, he could get me in to see him within a day usually. If you want that kind of care, you won't get it at the Ohio GI & Liver Institute. read more

I have been seeing Dr. Kreines for a little over a year, he is a very kind and caring. He always answers my questions either in person or on the phone. I cant say how much I appreciate a Dr. that knows what he is doing and taking the time to explain how my treatment is going and where we are heading next. I have a liver disease that will forever keep me in treatment. I also think Dr. Ravi is really wonderful as well he did my liver biopsy. I was very nervous and he really put my mind at ease and kept me sane. The appointments are almost always on time but if I have to wait awhile because they maybe on the phone with a patient or have an emergency visit I am good with that. I recommend them highly if its a one time thing or like me you are in it for the long haul. read more

Wonderful experience! Had a colonoscopy and endoscopy. The staff was considerate, kind, respectful and above all professional. Becky was my prep nurse who was thorough in getting my history and very personable. The RN who placed my IV got my vein on the first stick. Which isn't easy when you're a little dehydrated after doing the prep for a colonoscopy. Dr. Amit Gajera met me before the procedure to introduce himself and ask if I was having any issues he should be aware of while performing the procedures. Wonderful bedside manner. It was obvious he had read my history before he met me. Once in the procedure room the nurse anesthesiologist and prep nurse were also fantastic. Again calming personalities who explained what they were doing. Saw their smiling faces as I was going under. Didn't feel a thing. Woke up in recovery with no nausea and another smiling face. Dr. Gajera met with me to discuss his findings and also had a report covering what he had just explained that included photos. So glad I had this done. They found and removed some polyps in my bowel and found some thinning in my stomach lining. All biopsied during the procedure. I'm a 61 year old female who recently lost my husband to cancer. Haven't been taking good care of myself. Talking to the Dr. about my results got me back on track to a healthy lifestyle. Go see these folks. They really are the Best! read more