Ohio State did some good work with my basement. They followed through on their timeline when they put the system in & the system has worked great since. The battery backup was a good component too because we have the occasional power outages & I don't have to worry. The best part about the Ohio State system is that I can now sleep again when it rains (rather than laying awake at night & wondering how bad my basement would be the next morning!) read more

James Bednarski came into my house and stated he wasn't supposed to be here he was supposed to be another client but was called at the last minute to come to my house. What a nice way to make me feel like he wants to be here and help me. Then my fiance stop by and left again. So he decided that he shouldn't be here and help me with a quote. He wanted to wait until my fiance could be here. I'm a single independent woman who can make my own decisions yet he didn't want to help me and give me a quote he wanted to wait until a man was here to make decisions for me. He even had the nerve to call the office to see if he was allowed to stay which means the entire company must be sexist and doesn't believe women can make their own decisions. I asked them to leave I will never deal with a company that won't let me make a decision on my own read more

We had Ohio State Waterproofing in in 2013 and they did a wonderful job. They accomplished what they said they would in the time frame they had given me. All of the gentlemen that did the work were polite and answered any questions I had. They cleaned up after themselves quite nicely. I would recommend to them anyone as they were recommended to me. Nicky read more

Deb C. Do not jump in to doing business with this company. High pressure sales constantly calling about appointments, they are very high priced. Make sure to negotiate a lower price. I was very foolish to jump into getting my basement waterproofed with this company. Now I have to get an electritian to plug in the sump pump of course they put it in where there is no plug, and left the drain pipes just outside the basement wall and not underground did not tell us they don't put them underground to the culvert. Salesman assured us it would be no problem, which was BS. I am stuck, but make sure to get estimates from different companies before you decide to sign, they work for two days charge thousands, and didn't complete the whole job, run from this company. Because you will be paying for years. read more

My basement has been dry since Ohio State Waterproofing worked on it. I have had a few issues with installation but when notified they quickly responded and repaired/replaced work at no cost to me. I recommend them. M.K. read more

After years of having a flooded basement during heavy rains, and many items ruined that could not be replaced, we called Ohio State Waterproofing. That was twenty five years ago and I cannot not say one bad thing about them. After 19 yrs. my sump pump burned out and when I called they were there within a day or two to replace it. I have called them a couple times through the years and they came out with no problems. I would recommend Ohio State to anyone that is interested in having a dry basement. LE read more

They did a great job and got the work done in just two days instead of three to five. They cleaned up each day and left the basement looking great. I would recommend this company to anyone. I also love the EZ Breathe! jmd Tallmadge, Oh read more

The Ohio State Waterproofing crew, led by foreman Adonis, spent two days waterproofing the crawl space in our basement. I was pleased that Adonis walked me through what he was going to do befoe they started working and kept me informed every step of the way on what had been done. The crew was on time and worked hard the entire time they were here. They were always professional and polite and treated me and my property with respect. I feel certain the work that was done will be the solution to our water problem. Linda N.--North Canton read more

I hired Ohio State Waterproofing in late 2005 for a large wall in my basement that was leaking. They inspected all of the basement walls and didn't try to oversell or up-sell - just recommended the work that was needed which was in fact only the one wall. The staff was professional and courteous and as of today I haven't needed additional work. To maintain a warranty, the cost is affordable - $50.00 annually, and is transferable if you sell your home. I have recommended them and would use them again on other waterproofing needs. TG North Olmsted, OH read more

Unbelievable customer service/sales experience in the worst sense. I met them at a home show and signed up for the free basement inspection. They called late the day before the appointment and when I called them back the next morning, they asked a dozen questions which had already been covered on the form I filled out at the show. Then they informed me that they would not be able to get someone out at the allotted time since they had only just spoken to me - Not sure why they waited till the night before to call or why they needed to ask the same questions twice. We rescheduled and they called the next day to ask more questions, one of which as whether my spouse would be there. I explained that he might not be there and they were insistent that he had to be there even after I explained that there was no need for him to be there as I was fully knowledgable about our home. They said they would not do the inspection without him present...apparently they don't believe a woman can ask or answer questions about her own home. I would never do business with a company so disrespectful and rude. As an aside, when I asked the man at the show how they were different from any of the other half dozen basement companies, he said they were all pretty much the same and most of the other companies were former employees...maybe there is a reason they all left! read more

I recommend Ohio State Waterproofing. The crew arrived on my scheduled day and were prompt, polite and respectful of my home - inside and out. The job supervisor, always on site with the crew, took extra time to explain to me what was done each day and what would be done on the following day. I enrolled in their Guarantee For Life program (a small annual fee) and have complete confidence that any time I have a service call that I can expect them to come out and fix whatever it is with no additional charge. This is huge for my peace of mind. My only criticism is with respect to replanting the landscaping. Perhaps "before" pictures should be taken and, perhaps, a roving landscape employee on site for the replanting. The replanting was just OK. Nothing died, but we had to redo some of it. This, in my mind, is not a deal breaker and I still recommend Ohio State Waterproofing. I did a lot of research before selecting this company. read more

My husband and I bought a house last year in which the prior owner had put in place a full package of water proofing for the basement. it's going on two years and we have yet to have any problems with our basement with all the rain we have had during this time. So as of now we are very happy with the product and the reason couldn't score higher is we haven't had to have anyone come out to rate. I must say though when I've called in to make our yearly payment the representative is friendly, professional, and prompt! read more

POOR quality of work and their customer service is even worse. Ohio State Waterproofing was done in February 2015. The job was incomplete. In 2016 we found drain pipe missing - approx 6' missing leading to the sump. 2017 we found the drain under the utility sink had not been replaced. Ohio State just left a hole. Since September 2019 we have had water in the basement. Ohio State has been to the house several times. Each time they dig we uncover more areas where the initial job was incomplete. Even their repairs have been inadequate and the amount of water coming into the basement is increasing with every rain. Ohio State has been slow to respond and has yet to resolve the issue. They say the soonest they can have a crew scheduled is September 2020. Until then we will be cleaning up muddy water after every rain. Our furniture is getting moldy. They say they are not responsible to replace furniture or flooring. We would not have made these investments if we didn't have Ohio State Waterproofing's lifetime warranty that we would not ever have any water in the basement ... Horrible experience. read more

The team that came out to work on my basement was efficient and considerate. I also appreciated that they walked me through step by step, and encouraged me to ask any questions that I had along the way. Its also nice knowing that I have the option of a lifetime guarantee. read more

This company is a total scam! We were noticing a bad smell in our basement so we called them out for an inspection. They basically ended up telling us we needed a $20,000 system where they would dig a ditch around the entire house, drill holes in the wall, etc. This seemed crazy to me because our home is not that old, has never flooded, and has no leaks. So we called for second opinion and turns out we just had a dry catch in pipe in basement.... they poured water down pipe and haven't had smell since. So glad we didn't spend 20K on something we clearly didn't even need!! I don't know how these salesmen sleep at night trying to rip people off. Do not work with this untrustworthy company! read more

They did my waterproofing before I moved in 3 years ago. Leaks, water everywhere. They won't fix it, because I didn't pay $500 for a warranty. Really the previous owner gave them 5 digits worth to fix it and it's all wrong! Run from these people! You shouldn't have to pay for a warranty. Whoever does it should know how to do it and do it right from the first time! When they came out to see why it leaked they said, you know we don't know how the water table changes under your house. We can't be responsible! I thought that was your business. read more

They use high pressure sales tactics and show up in a pair.one guy intoduces his partner as his boss. The first crew that arrived started out good but I soon caught the crew in a web of lies. The drainage pipe that was suposed to go from the house to the street wasn't tied in because the zoning inspector denied this. Little did the foreman know that I knew the zoning inspector, who denied this claim and told me that he said they could tie into the street, but he would have to come back and look at it. The next day I found a hand written note to my father saying they could tie into the street for an extra $1, 200 dollars. Of course this was a side job for the crew at an extra cost. I questioned the foremean about this and of course he backed peddled his story. Then they were supposed to run the pipe about 20 feet away from the house which wasn't done. The crack on the outside foundation was supposed to be chiseled out and filled with hydro cement. Of course they used their fingers to rub the cement over top the existing cement which crumbled away after several days. On the inside they were supposed to use some kind of bottle jack things to support the room from sinking. After they completed I crawled into the crawl space to find they used wood and pieces of scrap wood found in our basement. One block of wood didn't even touch the botom of the floor joist! A second crew was sent out and corrected everything. The second crew did a good job. When I spoke the sales man about his crew trying to rip us off, he had a nonchalant attitude and said the foreman would be spoken to. Spoken to?, fire his ass. they did a half assed job, used our tools, our wood for supports that didnt even go from the ground to the floor joist and tried to charge us an extra 1200 dollars for a job that was already part of the work order and paid for. My opnion is to stay away from these con artist's. read more

Two sales guys came to my house for an "inspection", insisted that my wife walk around with us and sit through their sales pitch. I told them 4 times, she is busy with our 3 kids and she had a guest, but they wouldn't let it go. Borderline rude and apparently crucial to their sales pitch. Finally my wife stopped by to humor the salesmen. They said nothing insightful, and she rolled her eyes and went back to tending to our kids and visiting her guest. The salesmen then walked around my house, muttering earnestly to themselves, pointing out obvious potential problems but never offering a solution, just vague worry that my house was in serious trouble. It was all general, circular and intended to confuse and scare. Clearly, this is their business model. Unfortunately for them, I'm an attorney and make a living off identifying obfuscation and bluster. I also had previous inspections, specific diagnoses, and estimates for remediation from other, far more serious and credible companies. So, I knew how a legitimate consultation was supposed to go. The sales guys at Ohio State Waterproofing left my house without providing specific solutions or an estimate. They evaded my pointed questions on what needed to be done and how much it would cost. They talked in circles to the very end. Avoid this company and look for a local, family business that won't send salesmen to conduct a high pressure sales pitch. read more

Very poor customer service. When I was called by the company to schedule an estimate, I was told they would not schedule unless all home owners were present. When I explained that was not an option, they refused to schedule. Their loss, going with another company. read more

If you like high pressure salesman in your home, give these guys a call. Quoted just under 16K with the promise of paying nothing up front. Take a loan with a bank, in the hopes of winning a lawsuit......I think not!!!!! Now they call me every evening read more

We contracted OSW to take on our 1200 sq. ft. basement that flooded regularly. A foot of water or more would frequently flood into our basement under heavy rain conditions, through floor/wall joints and floor cracks. This is a 6 month new home mind you. Anyway, OSW came into our home, sat down with us and designed a system unique to our home, with absolutely no high pressured sales pitch. OSW even stood by us in court with all of their findings of a completely inadequate drainage system against the builder and previous owners who had knowledge of the basement and never disclosed it to us before purchasing the home. OSW showed up a few days later with a huge work crew and had almost completely hand dug the entire circumference of our home. Down to the footer! Replaced the drain tiles, re-coated the outside walls and back filled. The entire inside circumference of the basement was jack hammered and removed, with new drainage tiles installed as well as "6" sump pumps to remove the amount of water that our basement takes on still to this day. We have flooded twice since then, both times due to electrical failures, and never due to OSW's overall water protection system. Generator remedied that problem. OSW has always stood behind there warranty with us for 21 years now! Whenever we call for service, which is always a sump pump problem. They've never taken more than a few days to get to us with a new pump. The past several years they've been nice enough to leave us a couple extra pumps on hand in case one goes down during a storm. (I'm sure you're aware of the price of just 1 sump pump!) Easy switch out. Overall we've had zero problems with OSW and we've always and will continue to recommend them to our friends, family and of course the Yelp community. Which is why we're giving them 5 stars. We have absolutely no other affiliations with this company other then their services. Thanks for listening and take care of each other! read more

What a RIOT! They were more than double the cost of other quotes I received. High pressure tactics. Sales guy spent 2 hours at my house when I finally got him to give me a price I said thanks, but no thanks! Then the manager tried to call me a few days later and asked to come back to give me a revised quote! Totally overpriced scam. read more

We have had Ohio State Waterproofing for 13 years and it has remained one of the best investments in our home. Everyone we have talked to has been professional and courteous throughout the process. The work done has been excellent and any issues since the installation have been handled quickly. Thank you for the excellent work and continued service. read more

We recently has our finished basement water proofed by Ohio State Waterproofing. From start to finish the work was done quickly and efficiently. They worked around all our furniture that was moved to the center of the rooms with minimal dirt and disturbance. We look forward to a lifetime of dry,fresh-air living space. NAP Warren OH read more

Excellent working company did exactly what they said and fix the problem I recommend Highy

They had our whole basement finished in a week, it was impressive speed. We did need additional plumbing work done, and OSW helped work out a deal with their plumbing contractor. We did have to pay a little more than expected, but the whole process was well worth it. No more leaks or flooding in the basement! -abc read more

Well, I have to admit I'm a little surprised by the Negative reviews I've been reading here. 26 years ago we purchased our house not really thinking about a Lifetime purchase. Not long afterwards we discovered the partially finished basement's foundation was cracked, bowed and leaking both water and Mud. I don't remember shopping around much, we just wanted the problem fixed as soon as possible. Ohio State Waterproofing came in and drew us a Really complete and thorough picture of why we have the problem and how they were going to help us. They completed the work in a week and we started to put our house and yard back together again. The next spring/Rainy season, we started getting spots again and leaks coming up from the floor. ONE phone call to OSW and they were out and had the problem fixed immediately. NO extra charge although we did purchase the Lifetime Warranty and insurance. Over the next few years, only during Spring, there might have been a few small spots but again, Immediate Service and Resolution. I began to see the benefit of the $25 lifetime-of-the-house insurance. About 8 or 9 years ago, we did a complete renovation and addition to our (now accepted as) Forever Home. We even expanded the basement. My concern was the OSW warranty and if it would continue to be honored. They sent a representative out to work with our contractor and OSW Approved the work and extended the warranty to the new section of the basement also. I could not be happier with OSW's Customer Service and Service representatives. read more

I wish I could go back in time and do it all over again. I would NEVER hire this company had I known things would go like this. They pitch you a "multi step" system which in all the brochures they give you is a drainage system installed inside the basement foundation AND outside the home. What they don't tell you is that's not technically the system you will get and there's language in the contract you sign that makes it ok. They have been back out a few times since doing my basement in March and each time I get a different guy with a different explanation of how there system works. They lie and then have to cover for what the other guys have already said. Do NOT hire this company even if they end up doing the warranty work that is still needed on my house it is not worth the headache and hassle. They sell you one thing then do another and just hope you don't notice. read more

We had our basement waterproofed by Ohio State waterproofing and we couldn't be any happier! The workers were excellent and did the job in less than one week. They were very polite and considerate and always explained what they were going to do each day they arrived. When they were all done the manager walked me through the basement showing me what all they have done and also gave me pointers on the rest of the basement! Very pleased. We have not had any issues with our basement since they waterproofed it! I would highly recommend them! Customer service in the office is great as well and very considerate. read more

Been with OSW for many years. They installed their system and it has kept us dry ever since. They have done follow ups at no additional cost under their warranty. This meant some further re-digging and sealing and also at least a couple new sump pumps over the years. I guess as long as they keep us dry at no additional cost other then the warranty which seems reasonably priced, we're happy! read more

Worst excuse for a business I've ever dealt with. First mistake they scheduled the wrong date, then they almost won me back by kindly agreeing to come a few hours from now, and that's where the kindness ended. Upon making the appointment no one explained to me that my husband needed to be present at the free quote appointment, he works like a dog and literally comes home at 3am goes to bed and wakes up and works sometimes 18+ hours again a day 6 days a week so he can't sacrifice sleep nor be there except Sunday, when they are closed. So now I'm told they can't come out at all unless he can be there. Mind you my work schedule is equally crazy and I took the afternoon off (aka lost money) just to be here for the appointment myself. But they didn't seem to care that they just completely wasted my time, and made me lose money, on top of not helping with the issue in my basement. Only to say call us back if you find a time that you can both be there. Ha like I would ever call again!! Or even think of giving my hard earned money to there business after they can make an exception due to my unique situation!! Mind you I'm getting married in a few months so any time other than this either of us take off of work would be do be at wedding planning appointments etc. Unbelievable, never had my time wasted before because I work and my husband well soon to be work all the time. (we have been together 12 years we are already married) I'm so mad right now it's insane! I can't vouch for any work they do since they never even came to our home. However how they do business is bad news, like couldn't he just sign a waver saying he doesn't handle the finances or make theses decisions anyways/ he trusts me with any decisions I make( it's not like we don't discuss things and make decisions together anyways), they said its not about that, so then I just don't understand why it matters! End rant. read more

The "inspector," a.k.a. sales rep, from Ohio State Waterproofing will have you believe that the company is special because of their patents and innovative waterproofing methods. But where OSW truly excels is in applying high pressure, slick sales techniques to convince frazzled and anxious homeowners to sign a contract for their very expensive services. I was caught in a stressed-out state of mind after a summer of choking on mold fumes in my newly purchased house and I made a bad judgement call after the timeshare-worthy sales presentation. I signed the contract despite knowing I can't make monthly payments on my limited income, and the fact that I would have to wait six months for the actual work to be performed. No legitimate bank would ever give me a loan based on my income, but insufficient income is no problem for the shady bank my salesman helped me apply for. Especially when he multiplied my income five times what I told him it was, without my knowledge. After realizing the bad situation I'd put myself in, it was too late to officially cancel. (They give you three days, but only because the state of Ohio requires it.) In a last-ditch effort, I tried to explain why I couldn't afford the work. My salesman brought along his boss, who persuaded me to not back out of the contract because, as he put it, "They'll get the money one way or another." He also lied his ass off in response to my feeble arguments. He said the EZ Breeze (which had already been installed) cost $3,000, which just happened to be the same amount as the down payment I had already paid. So, I wouldn't get that back if I canceled. (It actually costs $1,200; it's printed on my invoice.) He also told me--after "consulting" with the office--that the work they did on my neighbor's basement mysteriously covered the same square footage as mine despite their house having twice the square footage. They paid quite a bit less, so either my neighbors only had half their basement waterproofed or my quote was much higher. But in the end, the sales guys did give me enough of a discount that I was able to pay for the work without a loan by cashing out my Roth IRA and emptying my bank account. In summary, I'm not saying hardcore sales is illegal or wrong, especially in our business-obsessed economy. We consumers are expected to protect ourselves, think clearly and make the right decision when attempting to hire someone for work we know little to nothing about, and I failed to do this. I just could have done without the lying and threats and financial ruin. The work crew and their foreman were nice, respectful, hard workers and my basement looks fine as far as I can tell. I only wish I had talked to a few other outfits and obtained a few other estimates. I post this review hoping that others will be better mentally prepared than I was if they call up Ohio State Waterproofing for an estimate. read more

They will charge you TENS OF THOUSANDS OF DOLLARS for something a plumber can fix for a few hundred (roots in sewer line), and then leave your house permanently ruined and smelling like a sewer! read more

What a scam. My mom and I decided to contract OSW to waterproof their home with their multi-step solution. Biggest mistake ever. Don't let these people fool you into thinking that they waterproof homes with their multi-step solution. Their website even says it is a waterproofing solution, but I can assure you, it is not. The multi-step solution is a water CONTROL system, not waterproofing, but they convinced us that their system was "the way waterproofing was done now". Their quote for real waterproofing, i.e. excavation, was almost double the price, which we found out later, was terribly inflated. So, they installed the multi-step system and it was a nightmare from the very start. The sump pump didn't work right and sounded like a jet plane taking off. The basement smelled of mildew all the time, despite the EZ Breathe system. My mom's repeated complaints about her deteriorating cinder blocks were simply addressed by filling in cracks, putting more gravel into the floor, and telling her to turn on a dehumidifier. Fast forward TEN YEARS... my mom's basement walls are so deteriorated that she had to contract someone else to waterproof her home via excavation. They also had to install support beams to brace her basement walls, since they were all cracked by then and ready to buckle. This cost her $38K. And that doesn't include the $18K that she paid OSW to put their multi-step system in. OSW's fine print says that their multi-step system is a water control solution, but their sales pitch is different, and so is their website. Don't be fooled. Don't ever do business with these people. If I could give them negative stars in this review, I would. I just wish my mom could get her $18k back, but unfortunately, they hide behind powerful lawyers and legal mumbo jumbo in their contract. read more

Very satisfied with my overall experience. I had my basement waterproofed several years ago and the entire job went as planned. A couple years after I noticed a couple of wet spots on my floor after torrential rains. The issues were taken care of at no cost to me. read more

We had our home waterproofed by Ohio State a few years ago. There have been a few issues since then but so far they have been diligent about coming back to our home and correcting them in a timely manner. The customer service in the office has been great and work crews and service reps have been great as well. I haven't been a huge fan when it rains, especially heavy downpours but now I can rest a bit easier. read more

Our basement flooded within 1 year of moving in! You can only imagine my anxiety as we tried to decide how to deal with all the water. Once the water was gone, it was time to rebuild. Ohio State Waterproofing made it easy. The crew was polite and efficient. They did their job and got the mess cleaned up quickly. We have had quite a bit of rain in the last year and we have had no problems at all. Based on the service we've had thus far, I doubt we will. AND even if we did (water finds a way in sometimes), I would imagine Ohio State Waterproofing with deal with the problem in the same professional, courteous manner they always have. Thanks again! read more

We recently had Ohio State Waterproofing work on our basement. We had noticed a wall that had water sitting outside and some corners were beginning to stain. The workers who came to our home did an outstanding job. We couldn't believe what they were able to accomplish in two days. The foreman was exceptional. He made sure we understood what was being done and kept us in the loop through the entire process. They made every effort to respect our home and keep things as clean as possible. When they left, we were amazed how good things looked. We are extra pleased with the EZ Breathe unit. It really helped with the efflorescence we had in another room in the basement. We have had the walls painted and can finally feel great about our basement. They even sent a gentleman out after the work was done to inspect the final product and answer any questions. read more

I would like to share a recent experience we had with Ohio State Waterproofing. We had water seeping into one of our basement walls. We contacted Ohio State waterproofing, and they immediately made an appointment to have one of their inspectors come out and look at the problem. The inspector came on the promised date and time. He analyzed the problem and carefully explained to me what he thought the problem was and what they could do to fix it. Consequently he scheduled a work crew to come out a few days later and fix the water seepage issue. Again the crew came exactly on the day and time promised, something that shows the committment to quality customer service of any company. The Senior Foreman, Cory Knotts, re-examined the problem, and agreed with the evaluation of the inspector. Cory then very carefully explained both the problem and the solution so that even I would really understand what was going on. Cory and his crew efficiently carried out the repair and completely cleaned everything up before days end. Both Cory and his crew were obviously very knowledgible, polite, pleasant and easy to talk to. He took the time to make sure I understood the why's and wherefore's of everything they were doing. As they left, I felt very good about the entire experience and confidewnt the problem has been solved. Any kind of water issue in the basement can be a worrysome situation for any homeowner. But again, my overall experience with Ohio State Waterproofing was a very pleasant and satisfying experience. I certainly would in the future, and I am currently recommending them to anyone that is having water issues in their home. WG Chesterland read more

I filled out a HomeAdvisor request regarding waterproofing and Ohio state waterproofing bombed my phone several times a day to make an appointment. I can't even block them because it comes up as unknown. So whatever, I made an appointment to get an estimate. Sales guy guilted me and my husband a lot, insulting us for getting our windows and air conditioning taken care of within the first year of living in our house instead of waterproofing the basement. My house was literally 85 degrees on the inside and I was unable to fully open or shut approx half the windows in my home so that would be why. The guy kept asking "what's wrong with you? Why would u spend money on those things when u have a foundation problem?" I was given an estimate of 21900 which is literally 1/3 the cost of my home and was guilted again for that not being in my budget. I'm glad that my husband was there because the sales guy made me very uncomfortable. Will not be using this company. read more