Extremely disappointing and honestly concerning experience…read more I was sent here through a Volkswagen dealership while my car was being serviced, and the entire process was handled poorly from start to finish. First, I asked reasonable clarifying questions about using an Apple Card for the rental hold process since the physical card intentionally has no printed numbers on it. Instead of calmly explaining the policy, the manager - Carlos - became hostile, raised his voice, accused me of "trying to force" him to do something, refused to provide any escalation contact, and ultimately hung up on me. When I returned later to pick up the rental, I specifically requested that the authorization be run as credit rather than debit so my available funds wouldn't immediately be pulled during an already stressful move. Despite that request, approximately $300 was immediately removed from my available balance. Then the rental vehicle itself had a defective driver's seatbelt. I reported it immediately. Staff acknowledged the issue, took it to a mechanic, and then told me there was nothing they could do and no other vehicles were available. So I was ultimately handed a vehicle with a known defect involving the driver's primary safety restraint system and told to take it anyway because there were no other options. The combination of hostile customer service, poor communication, payment handling issues, and being given a vehicle with an acknowledged safety defect made this an incredibly uncomfortable experience overall.

Very helpful and courteous. The entire staff are amazing and cars are always clean when you get…read morethem.

Super upset about my experience with this Enterprise. I am actually shocked that Hornburg range…read morerover has a contract with them. I can just imagine how many people get taken advantage of here with their unethical business practices. They billed my card for a quarter of a tank gas when I returned it well over where I was directed to. Something smells fishy here and fraud like. I can just iMagine how many ppl get billed out of the blue with out any knowledge that they would weeks after they returned the car. Also had a chance to speak with a employee from the dealership who mentioned this has been happening with numerous people and that they need to get to the bottom of it. I really hope they look into these wrong business practices. I also forgot to add that I spoke with Monique who I even sent some pictures to and she tried to flip the story around against me which is completely untrue. Sounds like the mastermind behind this whole scheme they are running

Back today to return the rental. I pulled up to the service area toward my service reps office. Not…read morelong after the rep from Enterprise walked in, collected the keys for the rental and emailed my receipt. Can it always be this easy please?!

Midway Car Rental ™ is a class act!…read more Midway Car Rental ™ is professional with a capital "P"! Years since auto repair necessitated a rental, I held my breath recalling the filthy, cigarette imbued (think driving an ashtray), running on empty gas tank vehicles I was forced to accept in the past, while service representatives rolled their eyes as I photographed 360 the car I was about to rent then walked away while I had to figure out where to replenish the ¼ tank of gas so as not to be charged for a full tank upon return, and how to adjust seats, mirrors etc.. Midway Car Rental ™ pleasantly surprised me from pick up to paperwork to vehicle tutorial, especially that I didn't have to photograph my rental for potential damage documentation, and then there's the value, affordability. I drove away from Midway Car Rental ™ in a clean, safe vehicle with a full tank of gas (to be returned that way). All cars are NO SMOKING! Midway Car Rental ™ made for a seamless vehicle return. Midway Car Rental ™ deserves 10 stars as I would not hesitate to rent again. Special shout out to Tiffany Azad, you ROCK!

Nice staff! Always a great experience. Great car selection…read more Thank you Gem and Tiffany.

A BIG thank you goes out to Dean, Luke and Miguel for their top tier service, kindness and…read moreprofessionalism!! They all took excellent care of me during a difficult time and I am vey grateful for that care. If you're looking for a reliable rental service with hard working, stand up guys with positive attitudes and service with a smile then look no further because you've found it. Once again, thank you for taking such great care of me. You're all ROCKSTARS!! Stay safe and take care.

Pick-up and drop-off is superfast. The staff are super helpful. But plan accordingly I'm sure it…read moremight get busier during summer.

Have rented many times through Avis and Budget (booking through Costco) and am always pleased with…read moreservice. It's unlike any airport location; this is a small business with one staff member. The most people I've ever seen in line is 3 (including myself). Downside is that because it's a small operation, their hours are short on Sundays (close at 12 or 1pm) so you have to pay to return it Monday morning. Would definitely recommend! Easy to get in and out, gas station across the street.

Very bad experience. I booked online from the U.S., entered my address and credit card, and…read morereceived a confirmed booking. They also charged me the full amount upfront. When I arrived, they refused to honor the confirmed booking, claiming it doesn't apply to U.S. customers, and forced me to pay extra to get the car. This was never disclosed during booking. This is misleading and unacceptable. If there are restrictions, they must be clearly stated before confirming and charging customers. I expect a refund for the extra charges. Be careful -- even a confirmed booking may not be honored.

NOTE: This review is for City Car Rental (U-Haul Neighborhood Dealer) in Santa Monica, California,…read morewhich I found by reserving a truck on the U-Haul.com website. Home Depot canceled my truck reservation seven hours before I was to pick it up, so I scrambled to find an alternative. I'm glad I found this one. The shop is a little tricky to find, but it is an office on a small corner lot very close to the Ocean Park Hotel. I was able to rent a 10' box truck same-day for a slightly higher price than I might have paid at Home Depot, except U-Haul guaranteed my reservation or they said I would get $50 for the inconvenience. I checked in online before my pick-up time and provided photos of my driver's license to speed up the process. The pick-up and drop-off process was friendly and easy; it took about five to ten minutes and I was back on the road. The truck itself was as expected - clean enough but not pristine. Thanks for the great service. I highly recommend City Car Rental (U-Haul Neighborhood Dealer) on Ocean Park in Santa Monica.

Be careful about renting here, make sure you carefully inspect the vehicle before leaving. I rented…read morea fifteen foot truck and the lock to the driver's side door wasn't working, as in it had been pulled completely out of the socket of the door. Also, the car desperately needed a transmission fluid replacement as it sounded like first gear in drive and had a burning rubber smell (could've potentially been something else as well).

I have been to many rental places...and I do have to say the ladies who work at this location are…read moreawesome. Every single one of them were super friendly and understanding of our situation. They were patient with us (and some of the other customers I saw them interact with) and they made the whole process a bearable one. Even when we called to ask a question, they were very nice and friendly about it. The only thing is the location itself is very small so they do not have the biggest inventory. They worked with what we needed though so we were happy in the end.

I had a really disappointing experience with this location and the lack of resolution has been…read moreextremely frustrating. I was charged $246.94 for a "rekey fee" that was never clearly communicated to me at any point during my rental. I've been trying to resolve this for weeks, working with multiple employees, including Vanessa, but have gotten nowhere. Here's what happened: I had a flat tire after hours and contacted Enterprise roadside assistance. I was told to leave the vehicle and take an Uber to a different location for a replacement. Due to a language barrier with the driver, I ended up at the wrong location and had to walk--carrying my belongings and my son's car seat--to the correct branch. Later, I was contacted about the key from the original vehicle. I told them I still had it, since no one had given me any instructions on what to do with it when I left the car. I was then asked to return it, which I did as soon as I reasonably could given my schedule. At no point did anyone mention that I would be charged a rekey fee. The first time I even knew about it was when I saw the charge hit my account. When I asked for proof that this fee had been disclosed, no one could provide any documentation or record. What made this even worse was how it was handled. Vanessa insisted that I had been informed about the charge--which is simply not true--and instead of working toward a resolution, it felt like I was being dismissed and essentially told I was wrong. That's incredibly frustrating as a customer, especially when I made every effort to follow instructions and return the key promptly. I understand policies exist, but if you're going to charge someone nearly $250, that needs to be clearly communicated upfront. The lack of transparency and accountability here is unacceptable. Between the inconvenience, poor communication, and the way this was handled, this has been a terrible experience. I expected much better from a company like Enterprise. I would strongly recommend being cautious and getting everything in writing if you rent from here.

They always have the best deals. The trade off is there selection is small. And when I say small I…read moremean like 3 options of each class small. And the banker hours aren't my favorite but usually I'm getting a car for a stayaction so I'm planning to keep it for a week or more. The office is tiny and cluttered so it's a relief that the guys that work there are generally quick to get you set up and out the door. Be sure to take pics of your car and fuel levels just to CYA. But enjoy the best rates in the area from a reliable company All stars are based on price and convenience of not having to go any closer to LAX!

I will never rent here again! I was given a car that was significantly smaller than contracted…read more(and paid for) and am having a horrible time trying to get my refund. Wish I had paid more attention to the reviews of others!

The Staff I called in to to make my reservation. We're beyond kind. I really enjoyed speaking with…read morethem. On the other hand when I went to the location, I felt like I was bothering them when I asked locations. I happen to be someone who is extremely short they don't have that many cars so they asked me which one I wanted. I said I want the car where my legs can reach the petals and they kind of gave me a sideway glance and I explained that I'm serious because it's very hard for me even if my seats pulled all the way up they begrudgingly helped me do that but they were not very nice about it

I see this location doesn't have the greatest reviews but I had a very positive experience. I was…read moreprovided with a rental by the Ford dealership down the street while they addressed a recall issue on my vehicle. Monica (from Enterprise) shuttled me between the dealership and this Enterprise location. Brenda helped me pick up and drop off the rental vehicle. Both ladies were friendly, efficient and knowledgeable. I appreciate their great service and helping me to be on my way quickly as I was handling the pick up/drop off during a busy time at work and I only had my lunch hour. Thank you!

Legacy Car Rental is the #1 rental company I would recommend in Westside L.A. I've rented many…read moreluxury cars around Beverly Hills, Century City, Marina Del Rey and Santa Monica but I never had a better professional customer service as the one I received from Legacy Car Rental. Anita and her team made sure that I was well taken cared of. My BMW convertible car was delivered to me, the rental process didn't take long and was easy, the car was beautiful and impeccable, and Legacy Car Rental picked up the car from my residence. I couldn't ask for a better service! I give it a if I could give more I would. They are simply the best! I wouldn't rent anywhere else. Thank you for everything! Daisy Lintilhac

I contacted legacy car rental to rent a specific vehicle, since they didn't have the car available…read moreat that time, they upgraded me for free. It was the best deal ever. Thank you legacy.