Five stars five stars five stars. From the very first phone…read morecall to drop off I've yet to meet him more efficient polite customer service that also gives you great rates Rocky, and his team are really phenomenal. When in Los Angeles, I will literally never rent anywhere else again. I will suggest to anyone I know near and far to rent from this Branch. It's rare that we get to complement a company with such certainty midway car rental, and Rocky have my business for life

Had a bad experience here with "Rocky" someone who is in management should not be rude to a…read morepotential client. It felt like we were being singled out and judged rather than treated like paying customers. The experience made us feel uncomfortable, unwelcome, and disrespected. A business that deals with the public should treat everyone equally and professionally. That was not our experience here at all. I would not recommend this place to anyone who expects fairness or basic respect.

Customer service was excellent in every way. Very helpful and professional dealing with both…read morecounter agents. Highly recommend Sixt Beverly Hills.

I reserved a car, and called to confirm it was "guaranteed" to be there…read more When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line.

A huge thank you to Emilio, Yousef and Nate at the Robertson location. Not only were there…read moreincredibly friendly but helped promptly get me in the car I requested but also really helped me out when I was unable to take the road trip that I rented it for. Great location, selection and team at this location!

The absolute worst rental place you can go to. Maddie the manager decided to take lunch before she…read morecommunicated the status of a rental car that was reserve reserved days in advance. Clearly her lunch hour is more important than Customer Service. I have been waiting for over an hour to get a car that was reserved in advance. Avoid this place at all costs. The waiting area is empty and the weight is ours long. The car you will end up with is dirty and Customer Service is horrendous.

Want to give a quick shout out to my bros at Black & White. Juan and Justin saved my sanity from…read morebeing bamboozled by Enterprise Rent a Crap who make my life a living hell. Long story short, my car was in the shop for repair. Along with my Tesla Insurance Car Rental coverage, I was steered to pick up a rental from Enterprise W Hollywood "MIKE" who gave me the run around AND NEVER CALLED ME BACK w rental car options and tried to cram a mini Van down my throat at the end which won't fit into my driveway. Pro Tip: If u have Rental Car Coverage, check you policy but most likely you have the choice to rent any car as u wish and from who ever, as long as you're willing to pay out of pocket for anything over your daily rental coverage rate to go thru reimbursement. Thank goodness I reached out to Justin and Juan. They were able to fix me up w an Audi and within my rental car daily allowance, so I could drive w dignity while my old car was in the shop. Everything went seamless from beginning to end with Black & White. I could not than them enough for helping me to alleviate a very stressful situation. And shout out to Alex the tech who delivered an immaculate audio to me!!!

This is what car rentals should be. Clean, courteous, kind, and professional. The best car rental…read moreexperience I've had. Shout out to Juan and Jolie and the entire team.

This is a very easy rental car company to work with. They will deliver to you the car you select…read more After you return the car to the office they will drive you to where you need to go. Every single person I interacted with was friendly, cheerful, detail-oriented and very competent. Allen and Kevin, the managers, both are very nice and accommodating and reliable. On top of great service this company has a shockingly wide collection of supercars and SUVs and everything in between! I strongly recommend Beverly Hills Car Rental !

Best exotic cars in town. Service was fast and efficient with great attention to detail. Will…read morereturn the next time I need a sweet ride!

Decent number of cars on the lot. Can get busy early in the morning but no wait times otherwise…read more Miguel helped me today (and one other time before) and he was friendly and informative.

I called their main number and explained I had an insurance claim. They told me no problem. I get…read moreto the location and they say they do not do insurance claims. To top it off , they had an attitude at the counter. Not even an apology for wasting my time and uber. They just lack customer service and for sure a bad attitude .. I will never come back here again. Bad attitude from the desk people and also bad advice from the 800 number.

Best Car rental service I have experienced so far . Perfect location and great front desk and…read morecustomer service

Best car rental experience! I had been in touch with Arthur for a week regarding my reservation and…read morewhen I went to the location he was the most courteous person. Amazing customer service. I highly recommend this location. Thank you!

It s not the first time I had rented a car from this Budget Location and I had the same bad…read moreunacceptable experience before but the convenient location made do it again.. The middle age lady at the desk was very rude and tried to give me a 38,000 miles car to drive off. Which I asked her about a newer / lower mileage to rent. She was very short with her answers and ended up giving me a newer lower mileage car. I did returned the car ONE entire day earlier and she still charged the original dates. She should have remove a full day from the total but she didn't do it. Never Ever back to that location.

Miguel assisted me, and he had great customer service, good personality and I'd recommend him .read more

Never got the car. I waited until 2:15 for my 1:30pm reservation. No car ready to go. One…read moreperson working and all they are focused on is Uber drivers renting cars apparently, not a normal customer. I missed my business meeting after hailing a Waymo which by that point, times up.

Rudest slowest supervisor on site. Did not have any manners and was incredibly short for no reason…read moreother than wanting to be rude. When I would say something he was rude and combative and refused to listen. When I tried to point out damage on the car he snapped back that he was taking pictures of it but then took a picture from an angle that would not show the damage. If you're not going to be kind do not put yourself in a position of working with other people. Will never be back.

A friend was in town in Los Angeles and I was looking for a fun experience for him. I decided to…read morerent an exotic car from them and had a great experience. They have a great selection of cars, from Mercedes and BMW to Ferrari and Rolls-Royce. Besides the top quality service, their delivery service makes everything much more convenient.

ran my card without approval and also I never signed an agreement for cancellation. now they don't…read morewant to give the money back. so breaking the law