Amazing went well, bought my daughter her car there very easy and friendly staff. If you're looking to rent a car .. or thinking about buying .. call them! read more

Platinum Car Rental - Car Rental Near Me - Los Angeles, California

I would highly recommend Platinum! This is my 3rd time renting a car from them and very satisfied with my experience. Marlon answered all my questions in a very professional, friendly and knowledgeable manner. Their prices are very reasonable, cars very clean and had no issues during my rental. read more

Platinum car rental has always been very responsive to my needs. They work with my insurance company. Their prices are compatible. The autos that they give you as a rental are in excellent condition. Usually they're new. I highly recommend this car rental company. I will use them anytime over the traditional companies (which suck) like Hertz, enterprise, and Avis. read more

WS sent here by a body shop. Business charged my card with out my authorization which I will do a quick charge back read more

I recently had my car in the body shop and used Platinum Car Rental for my replacement vehicle. The people at Platinum were very helpful and friendly and provided excellent service. Marvin and Michelle made sure that I got a great vehicle for what my insurance covered. They had a great vehicle availability and the cars were clean and in good condition. Thank you Platinum for your help! read more

Great service and fair prices. I would recommend this place to everybody. Michelle and Jaden are amazing in explaining everything and accommodating you. read more

Thank you to Michele , she is very professional and know how to deal with customer . This is the second time that I rent a car and will go back again Great Customer Service read more

Beware! They gave me a car with a chip in the window . I did not realize it till I took the car out of my closed garage. When I brought the car back to them, their employee told me the chip was there prior to my pickup of the vechicle. They told me to bring the car back, and they gave me an identical vechicle that also had a chip in the windshield. They are cheaters, and their vehicles are in poor running condition. Beware!!! read more

I rented a car here while my car was in the shop. Terrific customer service! The team were all pros and handled all the legwork with my insurance company to follow up on my claim. The car I rented was brand new. Much better service than a big name rental company. read more

Would not rent a car from this company. It took a long time for them to send a car to pick us up from LAX. Despite calling as soon as we landed, we waited on the curb for a long time. The car itself was in terrible shape. Headlights did not work. The windows were roll-up windows. No power locks. They gave me the gas on 3/8 full and told me to bring it back on 3/8. What??! I expect a full tank in a rental car, and what if I don't use the gas once I fill it? The car was extremely dirty inside - there were pools of water in the side door panels, seats had mystery stains, etc. The office is sketchy - no bathrooms, one employee, very run down. Was not comfortable returning the car early in the morning when nobody had arrived yet. I have attempted to call management and have not received a response. The employee was unable to give me a refund and basically said "good luck" in contacting corporate. read more

It's crazy I went threw all reviews .. it's either a 5 star or 1 star. Obviously they pay for reviews's This is literally the worst place ever never go there . U less you wanna leave on foot . The kid that picked me up lied to me and when a problem arose they did not try to find any solution! And left me on the street never did she offer a ride back to where they took me from . Platinum more like Plastic car rental... read more

10/10 absolute best car rental company. Michelle makes the entire process of renting SUPER easy, no hassle, no tricks, no hidden fees. Easiest customer service experience I've had! Avoid the big guys (Enterprise, Hertz, etc...) and go to Platinum - you won't regret it! read more

Due to my business I always rent a car from car rental places , but I had never rented car from this place , it was horrible experience, the car they gave me Nissan Altima was very old and when you push the gas pedal, you can gear the strange noise that it makes when you happen to drive old car with transmission problems. The driver seat has ciga rette burn hole , and once I showed it to them at the time of getting the car , they said it is a used car , what do you expect. If you want a nicer car you have to pay $ 20.00 a day more . I will never rent a car from this place , it was truly a horrible experience . read more

I thought I had found a reasonable car rental in my neighborhood, last Saturday. I picked up a car for $55.00, atfter 1 PM for a one day rental. The agent Jaden told me I could return it on Sunday, however they close at noon, but I can drop it off "even at 2AM" and drop the keys through the door . I returned the car on Sunday, at 1PM. Today I checked my credit card statement and I have been charged DOUBLE the amount quoted. The Manager "Jule"? SAIID I WAS CHARGED FOR TWO DAYS. I explained that Jaden had given me these instructions, and I did actually return it within 24 hours, and shouldn't be charged an extra day since Jaden explained I just park the car, and drop the keys. Manager didn't agree to a refund, so NO MORE BUSINESS WITH THIS PLACE. read more

So accommodating and kind and helpful. Was my first time using this company and I will absolutely use again. The staff is all great and they have a nice selection of cars. read more

I highly recommend it, I have to rent a car frequently, I tried different one but I will stick ONLY platinum , they are so so professional; I have an experienced with JOEL AVILA, so fast , very kind and polite , helpful. prices are reasonable too . read more

Fantastic local rental shop, with much better service and lower prices than the chains. Joel was super friendly and helpful in setting up our family's rental for a family vacation driving to NoCal. Car was well cleaned and problem free. We'll be back at Platinum next time for sure! read more

It was so easy they put Jed up our family from the airport. When we fly into Los Angeles this is the only car rental service I will use.

Love, love, love Platinum Car Rental, I always receive outstanding service and quality cars at great prices!!

This company is amazing. The best car rental in Los Angeles, Michelle and her team are so accommodating and really go the extra mile to make sure their customers are pleased. They have an incredible line up of luxury cars, they are my go to every time. read more

This place is a scam. The staff is very predatory, they will keep your holding deposit , do not sign any contract without using a magnifying glass to read the fine print. Avoid this place if you can , they are money hungry and will hit you with unexpected charges. Save yourself the headache and go to enterprise rent a car, you will be glad you did. They have a newer fleet and very good prices on luxury cars . Platinum's fleet is all old and beat up cars plus overpriced . Trash place avoid at all costs ! read more

I work as a flight attendant and rent cars often. Working in hospitality myself, I'm really impressed when agents go above and beyond to help. Michelle is a delight to talk with. I exchanged my reservations and she made it easy and seamless. Very happy with their service and believe they're the best here in LA. Look no further this place is valuetown read more

The team is attentive, fast and great to deal with. Picked me up and dropped me off at car body shop. I highly recommend using Platinum for your rental. Cars are clean inside, no smoking and no pets allowed in the car. The staff is knowledgable and they will answer all of your questions, get you in and out smoothly. read more

This is the second time we've used Platinum Car Rental. Michelle the manager is great! Her and her team are very helpful, professional and accommodating. The last time we used them, the the process was seamless. They were able to coordinate the rental coverage with our insurance company then and I believe they will do it again. They have a good selection of cars to choose from. The car we rented was clean and ready to go. Thanks Michelle, great job! read more

Not all rental car companies are the same. I've been renting cars for years from Michelle and her team and they have the best customer service. A great car selection. And working with them, especially through insurance, is incredibly convenient and easy. I highly recommend going to Platinum when you're visiting LA or your car is in the shop. read more

This place is a rip off. I had a basic GLA that my insurance paid $50 a day for. The owner said their other SUVs are way more than $50 a day and she's doing me a huge favor cause even the GLA is a lot more. The GLA is smaller than my 3 series!!! My insurance paid them $1500 for a month for a crappy Mercedes GLA. When I returned the car I asked the salesman the prices of their other Mercedes suvs. Apparently the other nicer ones were $50, ha! Got lied to, ripped off and a crap of a car. A just got a fully loaded explorer for the same rate at enterprise. Don't go here. read more

Michelle and the team are the very best, I've rented no fewer than 5 times, never an issue. Never a problem. They are awfully accommodating and helpful. I had an issue on my last rental. They delivered a new car to me and picked up the car I was in. (A light on my cars dash board came on. That is just wonderful service. The prices are fair and the service is excellent. read more

I had a wonderful experience with Platinum Rental Car. They provided me with an amazing car and when I locked the keys in the car by accident, I called Michelle and she coordinated for me to obtain the second key to open the door. Lifesaver. Definitely will use them again. read more

Michelle is terrible at her job. I called trying to get a car and they needed to verify my insurance. I sent them the information almost immediately and they took so long to call the company that by the time they got around to it the company was closed. Then they wouldn't rent me a car because they said they couldn't get verification. Hilarious. They lost thousands of dollars because I was planning on renting a car while my car was in the shop. These people should not be in business. Do not under any circumstances rent from them if you can help it. Terrible customer service, bad communication, bad everything. I mean just look at their reviews. read more

This is our second time renting from Platinum Car Rental and they were great as usual! We rented a car for about a week from the airport location and Carlos was extremely helpful and was great to work with. The car was clean, ran great, had good gas milage, and very reasonably priced. I will always come to them when I visit LA! read more

Love renting cars from them!! Joel always helps me find the car that I like and gets me in and out with no problems! Definitely recommend coming here when wanting to get a car for the weekend!! read more

Best rental car in town 5 star for sure, come and check them out. Joel is my guy there!! Keep the good work!

Very positive experience with Platinum Car Rental. Rented from them last August, for one week while my car was in the shop. They assisted with transpo to and from mechanic, and the cost was extremely reasonable. Staff was super friendly. I would highly recommend Platinum for your rental car needs on the Westside. read more

I've been there multiple times. I sent my family and friends there. I simply love this place. I first met them after I got into an accident and the staff was extremely helpful. I was very shakey, but they calmed me down and made me feel much better, They went through the other companies insurance, so I didn't have to pay a penny for the vehicle. I got a brand new car with extremely low mileage. The car was very clean and didn't smell. I've been back there several times after that. Every single time I rented a car, it was for entertaining purposes. Every time I went there, the staff was extremely friendly, the cars were always clean, and the prices were always lower than anyone else. Platinum Car Rental is THE BEST car rental service in the world. Trust me on this one, going anywhere else is not worth your time. read more

one star is way too much for these guys. Very tricky people working at this car rental company, they try to blame you for hidden issues with their automobiles. Also high mileage cars with worn out tires, Extremely rude staff and terrible customer service. Stay away. read more

Each of the five or so times I've rented from Platinum the customer service has been exemplary, the prices reasonable, and the cars more than adequate. Michelle, the manager, is entitled to the first credit for the smoothness of the operation. Thanks to her, all the less-than-delightful preliminaries to renting a car (e.g., the paperwork, the walk-around inspection, the choice of insurance) breeze by in minutes. Yesterday, when I picked up the car I rented--for which I hadn't even made a reservation--no more than five minutes elapsed between walking through the door and driving off in my rental car. read more

Platinum Car Rental was amazing. Did not have a single issue. The process was quick and easy. They also have amazing cars that are clean and up to date. I would highly recommend going here to rent a car. Also ask for Micheal she is very sweet and helpful read more

Had a great experience was referred to Platinum rental car by my Auto Repair shop and it was a great experience. The owner completed my transaction. She had me in and out in under 20 mins or less. The staff were super pleasant as well. Super easy, professional and would definitely recommend them. read more

Jonathan and George and all the guys at Platinum were great! Soooo much better service than a big rental chain. No hidden costs, no pressure to add stuff like duplicate insurance or upgrades, best of all, no lines and excellent pricing. We were picked up very quickly on arrival in an immaculate private car, no en masse shuttle cattle call. The office is closer to the terminal then the big chains, in a yellow awning building called 24 hour car rental (merger). We got a very good clean car right away with no film flam. Upon return they immediately inspected the car and whisked us to the terminal in a private car. The cost was exactly what we were quoted. I'm glad we were able to give our business to this company instead of a monster corporation. Thanks, people at Executive, see you next time. read more

Michelle is by far the best at customer service ! Got just the small car I needed to fit in to my parking space and delivered and picked up ! The best customer service I ever had hands down read more