Terrible customer service. I had to wait 2 to 3 weeks for tires to arrive just prior for a long…read moreroad trip. Kal Tire assured me they would arrive on time. Two hours before my appointment I receive a call that the tires didn't come and won't be coming. The truck arrived and no tires. Head office couldn't have cared less. Not the store manager's fault and he was the only one that tried to fix it.

Do not waste your time at this shop they provide terrible customer service and refuse to honor…read moretheir "price match Guarantee".

I needed my flat tire patched asap, I'm chauffeuring my elderly in-laws and aunts...got a flat…read morecoming back from work late yesterday. Dropped in and was taken care of in the most professional way by the 3rd generation of this establishment "Ryan". Classy young man as are the rest of the team. Go to them for tires, alignments and over all great service. They are awesome!

I deliver frozen dinners to seniors for a company called Heart to Home Meals. The other day as I…read morestopped at a location the driver's side front tire blew out. I still had dinners to deliver and although I was driving a refrigerated van I was concerned about dinners thawing. I was able to limp the van to OK tires on West 3rd Avenue in Vancouver. I told them my situation, and although they were busy they took the time to look at the van, their technician found a tool kit under the driver seat (I didn't know there was one) and was able to lower the spare tire from under the van. They changed the tire for me and I was on my way within 15 minutes. I cannot express just how helpful, understanding and efficient they were. I, and my boss were extremely thankful and we can only say that their service was above and beyond anything we expected. Thank you very much. All of you that helped get me back on the road showed the absolute highest degree of professionalism. Five stars is not enough, you deserve 10!

Had a tire damaged by a road nail and they found a tire match immediately and did such a fast and…read moreexcellent service! They also charged fair and square and saved me so much money. Staff are so friendly and overall experience was great!

I going for a tire rotation, but was advised to change the tire. The guy was nice and honest. Plus,…read moreI feel my car has been sliding and not coming to break fully recently. Hence, I decide to go with his advice. Got some used tire and pretty happy with. The thread wasn't that deep but I think the price is ok. It was cold, so I appreciate his working in the cold. Overall, it was a good experience.

Have a look at the BBB site regarding Kal Tire. You'll race for the exit…read more The service is negligent, the diagnostics are inconsistent, and the attitude when problems are pointed out is evasive. Go elsewhere.

Disappointing visit. Went into the Arbutus st. location, went into the office, looking to buy a set…read moreof Michelin uhp summers and a set of dedicated snow tires." I assume it was the manager I spoke to "Those are all we have. You'll need to go online.". Then proceeded to make a phone call. TOTALLY DISINTERESTED! Got home and looked at their website, and prices seemed reasonable. Kal Tire wasn't interested in a sale of about $3,000. I just bought a new vehicle and hate the OEM tires. have a new set of rims for winters and wanted to get this done. So..... Costco next visit.

Really happy with the very quick service, I was about to take a trip and they got me in quickly,…read moreand were able to do a repair to it at a very fair price! I'll be back when I need a new set for sure

I had my tires (lovely summer tires) swapped out at Big O on a Friday, parked my car and had a flat…read moretire by Monday. I didn't realize it till I was on the road, but happily I live close to Big O so took it there. The tall white haired man was helpful, had someone put on the spare and ordered a new one. He suggested that we split the cost as clearly It had something to do with the install. However when the tire was in, I had the misfortune of dealing with the grumpy squat guy that usually works the desk. He refused to discuss the issue and charged me the full $250+. I now recommend looking at other tire shops - shops that give the customer some kind of guarantee. I have been going to Big O for over 5 years and slowly seen it deteriorate in customer service and quality while getting charged more each year.

Great place Honestly the best service and didn't gouge me…read morebecause it was an X5 They gave me a price 18% less than 2 other places I called That's integrity!!!

Some a**hole slashed all 4 of my truck tires, so I needed fast and cheap replacements as a stop-gap…read moremeasure. I went in here and every staff member I dealt with (there were a few, front desk and mechanic etc) and all of them were courteous, polite, knowledgeable, and extremely helpful. They found me 4 suitable replacements for an extremely good price. They were dead honest about the level of wear being high, and cautioned me accordingly. These tires were absolutely in road-worthy condition, just worn, and I appreciated that they were so conscientious about safety and so on. On top of all that, after I delivered all 4 slashed tires still on the rims, they had them mounted and filled for $20 each and it was done in 40 minutes. These guys are honest, fair, and fast.

Kal Tire rocks. They do more than tires and are professional and honest. Stay away from Mr. Lube…read more They are the biggest crooks and liars in the business

This company tried to take advantage of my grandfather. He went in to get new tires installed on…read morehis car. They put his car on the lift, and gave him a bill for other "issues" needed to be fixed on his car. Tried to make him pay big dollars for things when he only wanted his wheels changed. He went to another mechanic and asked to do a check on his car, told my grandpa that it was "bs" what Kal tire tried to do. DO NOT GET SERVICE FROM KAL TIRE!! There are way better and more reliable car services out there

I have a classic 1986 BMW that required some care. Leaking engine oil, switches not working,…read morebattery not charging, etc. Nic reviewed the issues with me while the car was on the hoist before any work was started and carefully explained the cause of each issue and pointed out a few things that my previous Mechanic had improperly repaired. An estimate was prepared and I approved. The work was completed and my car runs like new. Nic did a couple of things that were out of scope but did not charge. I highly recommend this garage. Honest, fair and meticulous.

I first tried this shop a few years ago when I was looking for new tires for our car. Costco had a…read moreseveral week wait and other tire shops were considerably more expensive than Costco. So I called Firestone and was able to get tires for almost exactly the same price as Costco. He ordered the tires in for us that day and mounted them in the afternoon. Since then I have used them for mechanical repairs and inspections on other vehicles including my company Duramax diesel 3/4 T pickups. They have a GM trained mechanic which is a great asset for me. One truck had been having battery issues for about 10 years. I had taken it to different shops who all told me it was just faulty batteries and would replace one or both of them. This had become an almost annual event. I tried but could not convince any of these shops that the problem was not the batteries but rather something else was killing them. Yesterday I took this truck to Firestone for another repair and asked them to troubleshoot my battery problem for me while it was there. The GM mechanic found the problem for me solving a decade old problem that other shops couldn't solve. Throughout all of my dealings with this shop they have never tried to upsell me. They instead have suggested more conservatively priced alternatives. All of their work from tire sales, repairs and installations, brake work, suspension and front end work to engine/mechanical work has been excellent. Over the years this Firestone shop has really earned the 5 star rating I've given them.