We dropped off our bike in May, explained that the display was blinking and drawing from the…read morebattery. We had already replaced the battery and told the service tech that the battery was new. A week later they called and said they replaced the battery and that wasn't the problem. We had told them the battery was new and wasnt the problem. They then said it was the radio and they would have to send it out to be rebuilt. We asked if they had done a diagnostic on all other areas and they said yes. The rebuilt radio came back and they said the display was blinking more often than before. We asked if they checked if it was the display and if so could they replace it. They asked if we wanted to fix the bike ourselves. Are you kidding me. You've had my bike for three months and just admitted you didn't check the most obvious thing first. My husband was upset, asking them what they were going to do and for more frequent updates and by no means was he yelling, and service tech said come get your bike and hung up on us. He hung up on us. Unbelievable . We called to speak to the shop or service manager and we are waiting for their call back.

Incredible service and customer service. I have used them for my older Polaris Ranger and am…read morealways treated as if i just spent big bucks with them. While you never want your stuff to break down i always know these guys will take super good care of us! Highly highly recommend if you enjoy knowledgeable and customer-focused staff.

We do not live in the Greenville area but just purchased our bikes last month from Harley and our…read moresalesman was James, he is really a professional and really all around great human. We have been coming to this Harley every time we find ourselves in Greenville and have been dealing with James all this time. He has never pushed us and always answered all our questions and inquiries without ever making us feel any pressure. All the staff at this location are very friendly and a real pleasure to deal with. If your in the market reach out to James you wont regret it. I will add foto soon.

I can't say enough great things about my experience at Harley-Davidson of Greenville especially…read moreworking with Hope! She sold me a beautiful 2018 Street Glide, and from the moment I walked through the doors, she made everything feel smooth, exciting, and personal. Her knowledge, patience, and passion for what she does really stood out. The entire team at the dealership was absolutely wonderful to be around--friendly, welcoming, and just genuinely great people. You can feel the energy and love for bikes as soon as you step in. They all made me feel like part of the family, not just a customer. Without a doubt, this was the best experience I've ever had buying anything. If you're in the market for a bike, do yourself a favor and go see Hope at Harley-Davidson of Greenville. You won't regret it.

Really fantastic customer service at this location, we were passing thru the area at closing time…read moreto go pick up a bike & we called at closing to ask them hold the door for a few extra minutes after closing. The fellow was waiting by the door for us, super accommodating and extremely helpful in picking out the equipment we needed. many thanks!!

These fellas are top notch. I recommend them over anywhere or anyone else. Their knowledge of…read moreantique & vintage Harley Davidson motorcycles is second to none. I can't say enough nice things about them. They genuinely care about their customers, plain & simple. Thank You

Got a tire changed there recently. Much better price than competitors. Did a great job as well…read more Will continue to do business with them.

Great used selection at good prices. I have had a couple issues I'm sure they didn't know abou, but…read morethey made it right in a hurry!

They were NOT pleasant on the phone, the woman was very quick and curt when hubby called. We went…read morein to look around since we were in the area and the salesman was very dismissive. They did not give attention and even after we told the salesperson what we were looking for, he again walked away, never asking us any other specifics. We would not do business here. Sale lost!

72 years and still going strong! This is South Carolinas oldest Harley Davidson Dealer. They are…read moreproud of it and should be! They give IMPECCABLE service. From the phone conversations, which actually brought us in as they were so very pleasant to the in-store communications, the service is genuine and family oriented. So I will preface this by saying that we had several other Harley Davidson dealers wanting our business, even one close to home, yet we were drawn to Timms because of how amicable they were from step 1. Once we arrived, a little early, the staff was on point with introductions and attentiveness. We were met by Casey in Sales. Very calm, attentive, and genuine. He is just so nice, I cannot stress it enough. Even after we left the store on any call to him, he is just A1. I will use the word genuine often because I cannot depict the staff in any other way. Casey showed us around the entire store which was very impressive. The store was clean and nostalgic. There is even a barber shop in there that is open for business. We met the stylist with her dog "Ghost", happily trotting about the store. We were then introduced to a person in each department who gladly answered any questions we may have had. Chad worked with us in parts and knew his stuff! Ashley worked with us in Motor-clothes and graciously helped us find just the perfect jackets for the weather. Then there was Stacie in Finance....what a joy to work with her. She was funny and intriguing and willing to help out in any way possible to make us happy customers. That she did. My husband walked out with a Harley Fat Boy and we were more than thrilled. Stacie made us so relaxed that we felt like a part of the family, (which we now are), right away. By the way, shout out to her hubby who also assisted my hubby with some knowledge. The day finally culminated with a party for us where all staff members came down the line and congratulated us on a purchase, hubby rang the bell and after the ceremony, we were officially a part of the Harley Fam, specifically Timms Harley Davidson. They are so warm and inviting, if you are looking for a Harley Dealership, take the drive. They are not hard-core salespeople but they really know their product. Thanks again, we will be back for the First Thursday of the month party during the warmer months. We are lifetime customers. I am confident that Timms should be the leader in teaching the sales process to those who think they have the lock on customer service.....take a look at this model, you may want to change your tune :-) Sorry...... throwing just a little shade LOL, This is how to earn business!!!!!! :-)

I heard about this shop from a good friend of mine who recently had work done on several of his…read morebikes there. Dropped my bike off at Baker Act Customs this morning. Walked in and was immediately greeted by Shannon- the Owner. He was attentive, thoughtful, knowledgeable, professional, and the bikes in his shop are transcendent in that they are not merely bikes. They are mechanized art. He gave me a tour of the facility and it was a top notch set up. The mechanics are all personable and professional. I will update once the work I brought the bike in for has been completed. First impression is incredibly positive and I look forward to seeing the progress with my bike.

Super customer service and mechanically they're the best out there. Paint jobs are outstanding …read more Their finished bikes are works of art. They beat all the competition. Honest and reliable people. Shannon, the owner is the best there is, he works till you're completely satisfied. Ride don't walk, to the best service guaranteed. You can also find all the gear for the motorcycle trade; helmets, shirts and plenty more. I wouldn't take my bike anywhere else!!! Great experience!!

I can't give Dave anything less than 5 stars. Seeing the old bikes in the showroom, including a…read more1939 Indian, is almost worth 5 stars! I stopped by a few weeks ago for a tire repair. He jumped right on it and had me going in no time. A week or so ago, after seeing the jack leg wiring on my recently purchased Sporty, I took it to him. He took the time to research, order, and even fabricate what I needed. Very nice to have a quality bike mechanic in town.

My 1970 Triumph TR6R was in need of a top-end overhaul. I was fortunate that Dave had the time and…read morespace to take on the repairs. My bike has never run this good in the 12 years I've owned it. Thanks Dave. You're the best.