One word: Outstanding. And the nicest people you can meet. I…read morecame in looking for the HD Pan America. I told them upfront I would like to ride it because I have no idea if I even would like it- Where every other business would had just left me standing there or would had told me- no test drives before purchase- they handed me the key, told me a good route to go and even said- ride it as much as you like. Who does that nowadays? I really liked it but I still was uncertain, as yeah- it's a lot of money to waste if buyer's remorse sets in- so I told them I'd like to sleep over it and see, if that's really what I want. No problem- they where not mad, even happy that I didn't make the decision lightly. The next morning I called them and told them that I take it. I came right after lunch- the bike was serviced and ready to roll. The whole process lasted maybe an hour, where everyone else would waste your whole day. I received a very detailed explanation of the price, the cost and also offered a great coverage warranty- which I also purchased. I went home to get the truck and picked it up the same day. Awesome. The best buying experience I ever had in my life, where they really want you to be happy genuinely and not just because they want your money. Also the bike is awesome and reasonably priced in the market. Thank you so much and Ol' Red's has a new customer for a long time.

On a positive note, the salesperson I worked with did a solid job and was great to deal with…read morethroughout the process. Unfortunately, a deposit had already been taken on the bike before I left mine, but due to a mistake on their end, I was still allowed to place a deposit. I received a call the next day letting me know the bike had already been sold. Up until that point, everything was going smoothly. What's frustrating is that instead of trying to make the situation right, Travis (the manager) focused on explaining why he couldn't help with pricing on a different bike--despite the situation being the result of their error. To make matters worse, after I received a lower offer on a second bike from my salesperson, the price was then raised via text message. That kind of inconsistency only added to the frustration. It's disappointing, especially considering I was prepared to spend significantly more money, and I work for a dealership group myself--if we made a mistake like that, we would at least make an effort to take care of the customer

Good service, like all Harley dealers might be little more on price but you get what you pay for…read more Will continue to do business and would recommend.

72 years and still going strong! This is South Carolinas oldest Harley Davidson Dealer. They are…read moreproud of it and should be! They give IMPECCABLE service. From the phone conversations, which actually brought us in as they were so very pleasant to the in-store communications, the service is genuine and family oriented. So I will preface this by saying that we had several other Harley Davidson dealers wanting our business, even one close to home, yet we were drawn to Timms because of how amicable they were from step 1. Once we arrived, a little early, the staff was on point with introductions and attentiveness. We were met by Casey in Sales. Very calm, attentive, and genuine. He is just so nice, I cannot stress it enough. Even after we left the store on any call to him, he is just A1. I will use the word genuine often because I cannot depict the staff in any other way. Casey showed us around the entire store which was very impressive. The store was clean and nostalgic. There is even a barber shop in there that is open for business. We met the stylist with her dog "Ghost", happily trotting about the store. We were then introduced to a person in each department who gladly answered any questions we may have had. Chad worked with us in parts and knew his stuff! Ashley worked with us in Motor-clothes and graciously helped us find just the perfect jackets for the weather. Then there was Stacie in Finance....what a joy to work with her. She was funny and intriguing and willing to help out in any way possible to make us happy customers. That she did. My husband walked out with a Harley Fat Boy and we were more than thrilled. Stacie made us so relaxed that we felt like a part of the family, (which we now are), right away. By the way, shout out to her hubby who also assisted my hubby with some knowledge. The day finally culminated with a party for us where all staff members came down the line and congratulated us on a purchase, hubby rang the bell and after the ceremony, we were officially a part of the Harley Fam, specifically Timms Harley Davidson. They are so warm and inviting, if you are looking for a Harley Dealership, take the drive. They are not hard-core salespeople but they really know their product. Thanks again, we will be back for the First Thursday of the month party during the warmer months. We are lifetime customers. I am confident that Timms should be the leader in teaching the sales process to those who think they have the lock on customer service.....take a look at this model, you may want to change your tune :-) Sorry...... throwing just a little shade LOL, This is how to earn business!!!!!! :-)

They are skilled and reliable. Quick response time and great pricing. They do amazing work…read moreremoving dents and if they feel like they can't they are helpful to find somewhere that can. Would definitely recommend!

Great Gentlemen very fair and positive outcome. Arrived on time stayed as long as it tookread more

These guys saved my bacon when my RV broke down with a water pump failure while I was just about to…read morethe NC border on US25. They arranged a tow back to their shop, let me camp on their yard overnight, had the parts there the next morning and was completed by 5:00pm. They even found that I had a chassis battery that was failing so I opted to have them install two new ones. I camped one more night on their yard and left the next morning.

Great service a great bunch of guys that know their stuff.Will use them again when the time comes upread more

Really bad service they order the wrong shocks for my truck 2wd instead of 4wd axel cv was hitting…read moreon shocks and they didn't notice something that simple at the end they didn't help me with that

Were able to get me in for my work right away. Looked at trailers and were able toe deliver the…read moretrailer I want the next day too. Very nice people to deal with and are willing to answer all my questions.

It was easy and great and expedient service. I am so glad to find such a great place for my car…read moremaintenance.

I called Welborn because I had a screw in my tire. After inspection, Zach advised it could not be…read morerepaired, I needed a new tire. While talking with him, I mentioned other things the car might need and he informed me that Welborn does mechanical as well. He took my car and after a diagnostic informed me that all it needed was an oil change and the one tire. I appreciated his honesty. Zach and everyone that I dealt with was knowledgeable, professional nice and helpful. Thank you! Highly recommend

My car broke down and the tow guy came very quickly and was very polite! He explained everything to…read moreme and helped me understand what was wrong even though I don't understand cars. They were quick and very responsive! I definitely recommend them!

terrible. I had a wreck and had to get my car fixed SEVEN times before it was right! And, the…read moreworkers are rude. ALSO, they don't try to fix your car.

Just wanted to get an estimate for a repair but the lady on the phone said they charge $65 for just…read morean estimate. Guess I won't be going there despite others saying they do a good job. Every other body shop I called in the area gives free estimates.

Went above and beyond! I had an issue with my window after my wreck. They took it back twice to…read morelook at it. Turned out it wasn't from the wreck but they went out of there way to fix it. They picked up my car and brought it back to me. Nobody gives this quality service!