Customer service and how they handle customer inquiries. Tried to call them to treat in my…read moremotorcycle for another bike and they kept hanging up on me and blocked my number.

I took my 2005 Honda crf450r Dirtbike to them and they had it for 6 weeks and would never answer…read morethe phone or give updates. I had to go get it from them and it was not running and it was when I took it they told me it need a lot of parts and said it was 600$ to get my bike back. I gave him 400$ and took my bike. I just got a call from my other mechanic and now I have to spend 700$ to get fixed from what they did to it Id you have any sense you will not use these people they are really crappy mechanics and people.

I visit Anderson SC a couple times a year. During my last visit in 2020 I lost a front wheel…read morebearing, they replaced it and got me rolling again - no issues with that repair in over 10K of riding since. This visit, I needed a clutch lever replaced. When I arrived they were completely swamped with 10-12 bikes waiting in line; from what I could see it was from a group of bikes that had just been purchased (sold tags hanging off handle bars), as well as some locals in for repairs as well. I purchased the clutch lever the Saturday evening before, and couldn't get it done b/c of the snap-ring pliers I had with me. When I got there on Tuesday morning one of the service managers said he'd send out a tech to sort it out even with the backlog of bikes sitting outside the bay doors. And they did get it right for me - got the right feel for the clutch as well. I had a great day of riding that day b/c of their quick responsive service to my situation. And now I know what type of snap-ring pliers to pickup/use. Can't recall the names of the service manager, or the tech who helped me out, but this type of service probably flows throughout the team of techs and service managers. I feel very, very comfortable taking my bike to Timm's when I'm visiting this part of SC. And I'm very picky about who turns wrenches on either of my bikes - I'd bring the other one here too if/when I bring it north to SC.

Good service, like all Harley dealers might be little more on price but you get what you pay for…read more Will continue to do business and would recommend.

Ashley motors has been selling cars in the same location since about 1965. I have bought several…read morecars from here over the years. It is a famous landmark in Anderson. The big "L-O-O-K" sign is famous in the Electric City. It is the home of "Trader Wade" who has been selling cars here since the 1960`s! Real nice down to earth folks here.

72 years and still going strong! This is South Carolinas oldest Harley Davidson Dealer. They are…read moreproud of it and should be! They give IMPECCABLE service. From the phone conversations, which actually brought us in as they were so very pleasant to the in-store communications, the service is genuine and family oriented. So I will preface this by saying that we had several other Harley Davidson dealers wanting our business, even one close to home, yet we were drawn to Timms because of how amicable they were from step 1. Once we arrived, a little early, the staff was on point with introductions and attentiveness. We were met by Casey in Sales. Very calm, attentive, and genuine. He is just so nice, I cannot stress it enough. Even after we left the store on any call to him, he is just A1. I will use the word genuine often because I cannot depict the staff in any other way. Casey showed us around the entire store which was very impressive. The store was clean and nostalgic. There is even a barber shop in there that is open for business. We met the stylist with her dog "Ghost", happily trotting about the store. We were then introduced to a person in each department who gladly answered any questions we may have had. Chad worked with us in parts and knew his stuff! Ashley worked with us in Motor-clothes and graciously helped us find just the perfect jackets for the weather. Then there was Stacie in Finance....what a joy to work with her. She was funny and intriguing and willing to help out in any way possible to make us happy customers. That she did. My husband walked out with a Harley Fat Boy and we were more than thrilled. Stacie made us so relaxed that we felt like a part of the family, (which we now are), right away. By the way, shout out to her hubby who also assisted my hubby with some knowledge. The day finally culminated with a party for us where all staff members came down the line and congratulated us on a purchase, hubby rang the bell and after the ceremony, we were officially a part of the Harley Fam, specifically Timms Harley Davidson. They are so warm and inviting, if you are looking for a Harley Dealership, take the drive. They are not hard-core salespeople but they really know their product. Thanks again, we will be back for the First Thursday of the month party during the warmer months. We are lifetime customers. I am confident that Timms should be the leader in teaching the sales process to those who think they have the lock on customer service.....take a look at this model, you may want to change your tune :-) Sorry...... throwing just a little shade LOL, This is how to earn business!!!!!! :-)

Mike was great at answering questions and was able to explain the features. Price was set and no…read morechanges while talking like other dealers.

Customer service was top notch. We weren't sure what side by side we were interested in. Jonathan…read morewas knowledgeable and professional. He explained the differences and we did a side by side price comparison. Everyone we encountered was friendly and professional. They even gave our dog a treat and water! Definitely recommend